भारतसरकार GOVERNMENT OF INDIA
केन्द्रीयकरआयकु्तकाकायाालय OFFICE OF THE COMMISSIONER OF CENTRAL TAX
हलदियाद्रब्यऔरसेवाकरदातासेवाआयकु्तालय HALDIA CENTRAL GST COMMISSIONERATE
बहुमंजिलाइमारत, कस्टमहाउस, १५/१स्ट्रैंडरोड, कोलकाता- ७००००१M.S. Building, Custom House, 15/1, Strand Road, Kolkata- 700001
NOTICE INVITING E-TENDER FOR COMPREHENSIVE ANNUAL
MAINTENANCE CONTRACT OF DESKTOP COMPUTERSAND ITS PERIPHERALS
Haldia Central GST Commissioneratehaving its headquarter at Custom House,
M.S. Building, 15/1, Strand Road, Kolkata- 700001 is a Central Governmentoffice
under the aegis of the Central Board of Indirect Taxes and Customs, New Delhi. As a
designated authority, the Joint Commissioner, Central Tax, Haldia Central GST
Commissionerate invites e-tender through the website URL:
https://eprocure.gov.in/eprocure/appunder two bid system from eligible and qualified
bidders for services of Annual Maintenance of Desktop computers and peripherals on
A Technical Bid should contain information relating to all aspects other than the
price quoted and (2) a Financial Bid containing the price quoted; both to be provided in
response to the e-tender.Online quotations are invited from eligible parties/prospective
bidders, having rich experience for upkeeping and maintenance of Computer Hardware
and Softwareand other peripherals&accessories for Annual Maintenance Contract of
Computer Systems installed in different divisional offices as well as Head-quarters (as
mentioned in Annexure –III) ofCentral Tax, Haldia CGST& CXCommissionerate for a
period not exceeding 1 (one) year from the date of award of contract. The eligibility
criteria, the conditions governing the Maintenance Contract, list of items, details for
Technical Bid and details for Financial Bid are mentioned in the Annexures I, II, III, IV,
V(i)& V(ii) respectively.
2. The willing bidders may inspect the Computers and Printers on any working day
between 10.00 am to 06.00 pm, with prior permission from the concerned Section/Office,
before submitting their bids.
3. The Technical Bid involved in the subject e-tender should be submitted on or
before 18.00 hrs. of 28th August, 2019 [Wednesday].
Eligibility criteria for Comprehensive Annual Maintenance
Contract of Computers and its peripherals
1. The Company/firm/enterprise intending to submit the tender shall be a reputed
organization in the field of Hardware and Software maintenance for the last 3(three)
2. The Company/firm/enterprise should have undertaken AMC for at least one Central
Government Department/Public Sector Unit (PSU), for last05(five) years i.e. 2014-
15,2015-16, 2016-17, 2017-18 and 2018-19and should have provided support from
their local offices at the designated customer sites.
3. A satisfactory performance certificate in the proper letter-head and office sealof
respective office for last consecutive 05(five) years regarding AMC especially by
mentioning the period of AMC from the Central Government Department/Public
Sector Unit (PSU) shall have to be furnished.
4. The Company/firm/enterprise’s contract should not have been terminated before the
expiry of the full term, in any of the previous years or current year.
5. The Company/firm/enterprise will ensure to physically engage and station at office
premises, at least one qualified Hardware-Software Service Engineer/Technician or
skilled expertise, who should have adequate knowledge to troubleshoot any
Hardware or Software related problems in office timings, on every working day,
regularly and to receive instructions about repair/maintenance tasks in hand.
6. Good knowledgein latest version of MS-Office.
7. The Company/firm/enterprise should carryout preventive maintenance/system check-
up at the beginning of each month. Such system checking report, regular cleaning
report and call attendance report should be verified/countersigned
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