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Department Of Revenue

Kolkata, West Bengal

  • Opening Date

    13 Aug 2019

  • Closing Date

    28 Aug 2019

  • Tender Amount

    Refer document

  • EMD



Annual Maintenance Contract For Desktops And It Peripherals.

E-Tender for AMC Services of Desktop Computers and other IT Peripherals.
Notice Inviting Tender for Comprehensive Annual Maintenance Contract of desktop Computers and its Peripherals.
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No BOQs Available

1 भारतसरकार GOVERNMENT OF INDIA केन्द्रीयकरआयकु्तकाकायाालय OFFICE OF THE COMMISSIONER OF CENTRAL TAX हलदियाद्रब्यऔरसेवाकरदातासेवाआयकु्तालय HALDIA CENTRAL GST COMMISSIONERATE बहुमंजिलाइमारत, कस्टमहाउस, १५/१स्ट्रैंडरोड, कोलकाता- ७००००१M.S. Building, Custom House, 15/1, Strand Road, Kolkata- 700001 NOTICE INVITING E-TENDER FOR COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT OF DESKTOP COMPUTERSAND ITS PERIPHERALS Haldia Central GST Commissioneratehaving its headquarter at Custom House, M.S. Building, 15/1, Strand Road, Kolkata- 700001 is a Central Governmentoffice under the aegis of the Central Board of Indirect Taxes and Customs, New Delhi. As a designated authority, the Joint Commissioner, Central Tax, Haldia Central GST Commissionerate invites e-tender through the website URL: two bid system from eligible and qualified bidders for services of Annual Maintenance of Desktop computers and peripherals on comprehensive basis. A Technical Bid should contain information relating to all aspects other than the price quoted and (2) a Financial Bid containing the price quoted; both to be provided in response to the e-tender.Online quotations are invited from eligible parties/prospective bidders, having rich experience for upkeeping and maintenance of Computer Hardware and Softwareand other peripherals&accessories for Annual Maintenance Contract of Computer Systems installed in different divisional offices as well as Head-quarters (as mentioned in Annexure –III) ofCentral Tax, Haldia CGST& CXCommissionerate for a period not exceeding 1 (one) year from the date of award of contract. The eligibility criteria, the conditions governing the Maintenance Contract, list of items, details for Technical Bid and details for Financial Bid are mentioned in the Annexures I, II, III, IV, V(i)& V(ii) respectively. 2. The willing bidders may inspect the Computers and Printers on any working day between 10.00 am to 06.00 pm, with prior permission from the concerned Section/Office, before submitting their bids. 3. The Technical Bid involved in the subject e-tender should be submitted on or before 18.00 hrs. of 28th August, 2019 [Wednesday]. 2 ANNEXURE- I Eligibility criteria for Comprehensive Annual Maintenance Contract of Computers and its peripherals 1. The Company/firm/enterprise intending to submit the tender shall be a reputed organization in the field of Hardware and Software maintenance for the last 3(three) years. 2. The Company/firm/enterprise should have undertaken AMC for at least one Central Government Department/Public Sector Unit (PSU), for last05(five) years i.e. 2014- 15,2015-16, 2016-17, 2017-18 and 2018-19and should have provided support from their local offices at the designated customer sites. 3. A satisfactory performance certificate in the proper letter-head and office sealof respective office for last consecutive 05(five) years regarding AMC especially by mentioning the period of AMC from the Central Government Department/Public Sector Unit (PSU) shall have to be furnished. 4. The Company/firm/enterprise’s contract should not have been terminated before the expiry of the full term, in any of the previous years or current year. 5. The Company/firm/enterprise will ensure to physically engage and station at office premises, at least one qualified Hardware-Software Service Engineer/Technician or skilled expertise, who should have adequate knowledge to troubleshoot any Hardware or Software related problems in office timings, on every working day, regularly and to receive instructions about repair/maintenance tasks in hand. 6. Good knowledgein latest version of MS-Office. 7. The Company/firm/enterprise should carryout preventive maintenance/system check- up at the beginning of each month. Such system checking report, regular cleaning report and call attendance report should be verified/countersigned

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