Military Engineer Services Tender

SI No. 2 Contd... (vii) All the hardware, OS and application software shall be hardened. (viii) Application, scanning and hardware scanning tools shall be provided to identify vulnerability & security threats. (ix) Data shall be encrypted at system/device/technology level. (x) While procuring cyber security items testing must be done and the system must be secure by design. (xi) Residual information risk shall be calculated by bidder and same shall be submitted for perusal of cyber audit teams. (xii) Penetration & Vulnerability assessment test from certified auditors during field Acceptance Test (FAT), Site Acceptance Test (SAT) & Operations and Maintenance period. The cost of monthly/ annual charges of telecom operator from installation till completion of work is included in the above quoted rates.

SI No. 2 Contd... (b) S&F Installation, Testing, Commissioning, integration of the AC Single phase, two wire, temper proof, smart prepaid meter of accuracy class 1.0, 240 volt, 50Hz, single phase ,10A - 40A, as per IS: 16444: 2015(reaf firmed 2020) with communication technology based on GPRS/RF/Hybrid/ RF Mesh/any other advanced technology as per CEA/TRAI regulation alongwith the following specifications and layout design as approved by GE videas decided under para (a) above for qty 2724 Nos. The Smart Meter shall comply following points:- (i) Smart Prepaid Meters of different makes not less than 33% and not less than 03 makes to ensure interchangeability at a later date as approved by GE shall be provided by the contractors. (ii) Smart meter shall have both mode of payment i.e. prepayment as well as post payment mode. The payment mode shall be compatible with all possible payment/ recharge modes, be it online or offline mode. (iii) The smart meter must have two way communication capability and two way measurement i.e. with the ability to measure the incoming and outgoing (import and export energy). (iv) Remote instantaneous meter data reading at interval of 15/30 minute for voltage, current, power factor, power consumption, cumulative energy, frequency, monthly billing data, date and time, last recharge amount & time, current balance amount & time, current calendar month maximum demand in KW. These data must be displayed on auto scroll for a period of 10 seconds continuously and with push button on demand. (v) Remote load limiter and connection/disconnection on demand. (vi) Remote firmware upgrade facility. (vii) Integration with billing and collection software, mapping, Consumer, indexing, analysis software and outage management data system. (viii) Security features to prevent unauthorised access to the AMI including smart meter and meter data and to ensure authentication of all AMI elements by CERT auditors. (ix) Temper event detection recording and repeating as per IS:15959 Part 2. (x) LED indication for phase presence and relay status. (xi) Real time clock (RTC) as per IS;16444 part 1/IS 15959 part I & II including separate battery backup for RTC. (xii) The smart meter must be able to accessed remotely for collecting data/events and programming of selected parameters.

SI No. 2 Contd... (xiii) Time and date (TOD) /TOU metering facilities. (xiv) The smart meters shall have a dedicated sealable slot for accommodating plug in type bidirectional communication module which shall integrate the respective communication technology (RF/PLC/Cellular/Hybrid) with the smart meters. (xv) Power supply unit in the meter shall be transformer less to avoid magnetic influence. (xvi) Meter shall be tamper proof. No tampering shall be possible through optical port. (xvii) Display parameters in the meter shall not be assessible for reprogramming at site through any kind of communication. (xviii) Type Tests & Test Certificates : Smart meter shall be type tested for all the tests as per IS: 16444 Part 1 (latest version) in a third party independent lab. The number of sampling for testing of meters and criteria for conformity would be as per IS 16444 Part 1 (as amended up to date). Necessary copies of test certificates shall be submitted. (xix) Routine & Acceptance Tests : The Factory Acceptance and Routine tests shall be carried out as per IS 16444 Part 1. The Meter (without communication module) shall be immune under external magnetic influences and shall be tested for high voltage discharge as per CBIP 325. Complete metering system & measurement shall not be affected by the external electromagnetic interference such as electrical discharge of cables and capacitors, harmonics, electrostatic discharges, external magnetic fields and DC current in AC supply etc. (xx) In case of RF communication the cost of DCU & Repeater required in requisite Nos as per design approved by the GE are included in above quoted rates. Note: - The quoted rates are including the following: (i) Polycarbonate meter box compatible to IP 66/67 including sealing arrangement as per relevant IS. (ii) Multistranded copper conductor (FRLS) of suitable size and in required length to meet functional reqt of AMI system. (iii) Planning , deployment & tunning of communication system including cellular network as required to meet the performance. (iv) All smart prepaid meters must have warranty against any inherent manufacturer defects and workmanship for complete 10 years of contract period. In case of general warranty provided by approved OEM is of less than 10 years then the extended warranty shall be sought by the contractor and the same shall be included in MoU executed by OEM.

SI No. 2 Contd... (v) Also the cost of replacement of all Smart Meter gone faulty on account of manufacture defect during the warranty period is deemed to be included in the above quoted rates. (vi) The installation of smart prepaid meters work shall deemed to be completed only after satisfactory testing & commissioning of the complete AMI infrastructure incl DCU, repeater unit, communication network, software etc by the rep detailed by the Accepting Officer. (vii) The occupant details of each meter as approved by GE in communication with user shall be entered in the software by the contractor. (viii) Fixing meter No plate duly engraved with meter No as per Meter Book maintained by GE. (ix) In case of communication failure between Smart prepaid meter and central server contractor has to resolve issue within 72 hours & establish communication between meter & server. Also contractor shall make alternate arrangements to download the smart meter data through optical port, at its own cost. In such cases the contractor should read the meter data through optical port and download data should be uploaded to prepaid application. No payment shall be made by MES for meters download through optical port. Any failure to meet this requirement shall attract penalty as per relevant clause.

SI No. 2 Contd... (c) All as per description mentioned under (b) above but for three phase, four wire, Temper proof smart meter of accuracy class 1.0, 440 Vots, 50Hz, 10A-60A as per IS:16444:2015(Reaffirmed 2020) with communication technology based on GPRS/RF/Hybrid/ RF Mesh/any other advanced technology as per CEA/TRAI regulation alongwith the following specifications as menioned in para (b) above and layout design as approved by GE vide description mentioned under (a) above - 41 Nos.

SI No. 2 Contd... (d) Supply, Installation, Testing and Commissioning of Data Concentrator Unit (DCU) for RF communication as per design requirement having the following features and functionality: (i) it shall be able to configure the communication based on any of the GPRS/RF/Hybrid/any other advanced technology as per CEA/TRAI regulation. (ii) It shall pull data from field devices and push the data at configured intervals to the HES. It should also support the HES in pulling data from the field devices/meters. The data acquisition (Push/Pull) frequency shall be programmable DCU shall be capable to prioritize control commands. (iii) DCU shall ensure a secure communication to HES and shall have internal memory for storing interval data for at least 5 days. (iv) DCU shall support on demand read and pint of individual/group of meters. (v) The communication architecture shall be as per design approved by GE (vi) The DCU shall ensure the appropriate backhaul for secure transfer of data to HES either via cellular of Fibre Optic communication. In case of cellular backhaul, it shall support SIM card with dynamic IP from any service provider, it shall have Wide Area Network(WAN) connectivity to the HES through suitable means. (vii) DCU shall be able to communicate with meters either on RF (Unlicensed or licensed frequency band as permitted by WPC/Station HQ) of PLCC. (viii) DCU shall periodically monitor meter reads/downstream commands and shall retry and reconnect in case of failed events/ reads. (ix) It shall push events as tamper, power off etc to HES immediately on occurrence/ receipt from field devices/ meters. DCU shall be able to acquire and send data to HES for full capacity (as per designed for no of meters/field devices) to ensure the performance level. (x) After power interruption and on restoration of power supply, DCU shall establish communication with underlying devices as well as upstream application automatically.

SI No. 2 Contd... (xi) DCU shall be able to communicate with the nearest meters depending on topographical features. For further communication among the meters, distance of the other meters with the DCU shall not be a constraint as communication of the nearest meters shall be established with other meters through appropriate mesh formation/ other formation. (xii) Remote Firmware Upgrade. The DCU shall support remote firmware upgrades as well as remote configuration from the network operation cum monitoring centre. Configuration of programmable parameters of smart meters shall be done through HES. (xiii) The equipment shall be weatherproof, dustproof and suitable for outdoor installation on poles (minimum rating: IP-55). A suitable mounting provision shall be made for the equipment. (xiv) Enclosure: Provision for security sealing shall be provided and in case the gasket of the cover is used for protection against moisture, dust and insects, the gasket shall be made of weather and aging resistant material. (xv) DCU shall have built in Real time Clock (RTC) with separate battery backup. The battery shall have a guaranteed life of 10 years. It shall have self- diagnostic feature for RTC, memory, battery, communication module, etc. Alternatively, Software driven RTC may also be used as approved by GE (xvi) DCU shall be tested for the following: (aa) Radio interference measurement (CIS PR 22) (ab) Surge test (IES 610004-5) (ac) Fast transist burst test (IES 61000-4-4) (ad) Test of immunity to electrostatic discharges(IES 61000-4-2) (ae) Test of immunity to electrostatic HF field(IES 61000-4-3) (af) Resistance to heat and fire (ag) The contractor shall provide IP-55 comliance test certificate for DCU.

SI No. 2 Contd... (xvii) All meters falling under one DCU shall be commissioned and checked for proper communication in presence of Engr- in-Charge. (xviii) DCU shall keep the records of minimum of the following events: (aa) No of packet failures (ab) Retry attempts (ac) Missed periodic readings (ad) Failure to connect (ae) tamper events Note:- (i) The exact qty as per design submitted by OEM & approved by GE shall be provisioned. (ii) DCU shall be installed at the location having maximum reception of signal & configuration to the entire system requirement. MES will facilitates for power supply point for DCU install point. The cost of suitable cable & other items reqd for connection are deemed to be included in above quoted rates. (iii) The above quoted rate is inclusive of cost of provision of 4G/5G SIM card as approved by GE

SI No. 2 Contd... (e) Supply, Installation, Testing and Commissioning of Repeater unit with inbuilt communication facility based on GPRS/RF/ Hybrid (RF + GPRS)/ Any other advanced technology including integration with the proposed AMI system to ensure proper functionality. Note:- (i) The exact qty as per design submitted by bidder & approved by GE shall be provisioned. (ii) The above quoted rate is inclusive of provision of 4G/5G SIM card as approved by GE

SI No. 2 Contd... (f) Supply, Fixing, Testing and Commissioning of web based software application on Server/ Govt cloud for meter data acquisition, meter data analysis, meter data management, report generation , integration, billing i.e incl rent, Licence fee, electricity hire charge etc as applicable, other IT System and dissemination of information on web portal/web application and mobile app of atleast 2765 Nos of smart prepaid meters of diffrent makes as per BIS 16444 with 25% expansion without any additional infrastrucure and cost implication to MES. The software must comply with the following. (i) Integration of different devices of AMI system such as smart meters, Network management system (NMS), Head end system(HES), smart meters of different makes(Not less than three makes) covered in the scope of work and including water, charge, furniture and license fee for ensuring proper functionalities. (ii) Integration/ Interface of the AMI system with application system like metering/billing/collection. Interface has to be provided in the proposed solution to upload and process meter data from these system. (iii) The meter data acquisition system/head end system (HES) and network management (NMS) should be suitable to support the collection and storage of 15- minute internal data from end points. (iv) The software must be compatible with different makes of smart meters that stores, validates, edits and analyse meter reading data prior to releasing it for integration into other operational system of utility such as customer billing, load forecasting and outage management. The integration architecture shall be based on the concept of a service. So all the applications of the AMI solution are able to integrate without any complexity. (v) Software has to be audited by CERT-India empanelled firm/CERT auditor of armed forces and removing of all its unrealities. This will be done by the service provider. (vi) The software must be user friendly and compatible for upgradation. (vii) The web-based software must meet the following specific requirements: (viii) The software must be upgradeable to add more features for user interface.

SI No. 2 Contd... (aa) Data collection : The software must be able to collect data from the smart energy meters in real time or on a scheduled basis. The data must include energy consumption, voltage, current, and power factor. (ab) Energy consumption and billing determinant calculation : The software must be able to calculate energy consumption and billing determinants based on the collected data and the applicable tariff. The billing determinants must include the total energy consumed, the total amount due, and any applicable taxes and fees. (ac) Bill generation : The software must be able to generate elecrticity bills for both post-paid and prepaid customers. The bills must be accurate and easy to understand. The bills must include the following information: Customer name and account number Billing period Energy consumed Total amount due Applicable taxes and fees License fee, rent and allied charges as confirmed by GE. (ad) Tariff setup : The software must allow the user to set up tariffs for different types of customers and energy usage patterns. The tariffs must be flexible and scalable. (ae) Bill format setup : The software must allow the user to set up the bill format. The bill format must be customizable to meet the specific needs of the GE. (af) Bill adjustment : The software must allow the user to adjust bills for various reasons, such as meter errors or customer disputes. (ag) Occupation billing : The software must be able to generate bills for customers who are temporarily occupying a property, such as tenants or guests. (ah) Interface for GE/AGE/BSO/AO/User : The software should include a dedicated interface for GE/AGE/BSO/AO/User to view the requisite data and information.

SI No. 2 Contd... (aj) Admin access for MES : The designated users in MES should have admin access to the application. (ak) Android and iOS mobile apps : The software should include Android and iOS mobile apps for the user to monitor their own data and balance on a regular basis. (al) Customer Portal : The system should include a customer portal for the resident public customer/occupant to login and view their own energy and billing data. This would be on Android and iOS mobile apps. (am) Communication Module : The system should provide communication of energy data and bills via print, email, and SMS methods. (an) Vacation billing : The software must be able to generate bills for customers who are on vacation and have reduced energy consumption. (ao) Post-paid and prepaid billing : The software must be able to support both post-paid and prepaid billing systems. The software must allow the user to switch between the two systems as needed. (ap) Master Data : The system should support meter master data repository. The system should support meter replacement process. The system should support exporting of metering and billing data in Excel, PDF, and various other formats. (aq) Customer Care Module : The software should include a customer care module where the user can lodge any complaints. The system provider would monitor the complaints and carry out the necessary activities for the complaint resolution. (ar) Meter Installation Module : The software would include an air-based meter installation module where the meter installation or changes can be captured on the app itself and the reading may be demonstrated to the user if required on the app itself. (as) Payment Gateway : One payment gateway would be installed linked with separate bank account opened at GE level for transcation purpose with piror approval of PCDA. (at) Warranty and Maintenance : The system and system software should have a warranty and maintenance period of 08 years after DLP period of 2 years. The initial installation and one time operational expenses such as GPRS charges, hosting charges, data feed charges and payment gateway charges are included in above quoted rates. Post completion of Ph-I of work these charges shall be paid as part of comprehensive O&M items separately catered in BoQ Note : (i) The quoted rates are inclusive of services of DEO (Data Entry Operator)required for entering data in the softwere pertaining to 2765 Nos of Smart prepaid meters installed in this work including any ammendment to initial data fed required due to change of occupant till completion work. (ii) Cost of periodical update as reqd till complition is included in the quoted rate.

SI No. 2 Contd... Cloud Service Requirements for 2765 Single Phase and Three Phase Smart Meters plus 25% spare with backup server. (a) The Cloud Service Provider (CSP) must be empanelled by the Ministry of Electronics and Information Technology (MEITy) of India. The CSP must be able to provide the following cloud services for the smart meter system: (i) Compute: The CSP must provide sufficient compute resources to handle the data processing requirements of the smart meter system. This includes real-time data processing, analytics, and machine learning. (ii) Storage: The CSP must provide sufficient storage capacity to store the data collected from the smart meters for a period of at least 10 years. The storage must be highly reliable and scalable. (iii) Networking: The CSP must provide a secure and reliable network connection between the smart meters and the cloud platform. (iv) Database: The CSP must provide a database service to store and manage the smart meter data. The database must be scalable to accommodate the growing volume of data. (v) Analytics: The CSP must provide analytics services to enable the smart meter operator to gain insights from the data collected by the smart meters.

SI No. 2 Contd... (vi) Machine Learning: The CSP must provide machine learning services to enable the smart meter operator to develop and deploy machine learning models to improve the efficiency and effectiveness of the smart meter system. (vii) Internet of Things (IoT): The CSP must provide IoT services to enable the smart meter system to connect to and manage other IoT devices. (viii) Security: The CSP must provide security services to protect the smart meter system from cyberattacks. This includes data encryption, authentication, and authorization. (ix) Management tools and services: The CSP must provide management tools and services to enable the smart meter operator to manage the cloud platform and the smart meter system. (b) The CSP must also be able to meet the following specific requirements for the smart meter system: (i) The CSP must be able to store and manage the data collected from the smart meters in a secure and compliant manner. The data must be encrypted at rest and in transit. The CSP must also comply with all applicable data privacy and security regulations.

SI No. 2 Contd... (ii) The CSP must be able to provide real-time data access to the smart meter operator. This is required to enable the smart meter operator to monitor the smart meter system and to identify and respond to any issues in real time. (iii) The CSP must be able to provide high availability and scalability for the smart meter system. The system must be able to handle the expected load of 2765 smart meters, and it must be able to scale to accommodate additional smart meters in the future. (iv) The CSP should support the IoT protocols that will be used by the smart meters. This will ensure that the smart meters can communicate with the cloud platform without any problems. (v) The CSP should offer a variety of security features to protect the smart meter system from cyberattacks. This includes features such as data encryption, authentication, and authorization.Strong encryption capabilities for data in transit torrent raised ,identify India says management, managed threat detection manage DDoS protection web application firewall key management services certificate manager cloud hardware security module. (vi) The CSP should comply with all applicable data privacy and security regulations. This is important to ensure that the smart meter system is compliant with all relevant laws and regulations. Note : The initial installation ans one time operational expenses of approved CSP charges are included in above quoted rates. Post completion of Ph-I of work these charges shall be paid as part of comprehensive O&M items separately catered in BoQ.

Dismantling of Old meters any type incl accessories three phase/single phase for replacement with smart prepaid meters at various locations as per List of buildings mentioned in Annexue-I to BOQ enclosed and deposit to MES store yard all as specified and directed by Engr-in-Charge. Note:- (i) The last meter reading report shall be prepared jointly & signed by the rep of contractor, MES & users prior to dismantling of meter. (ii) The meter shall be dismantled for provision of smart prepaid meter only after installation of DCU, repeater panel hosting of software, functioning of payment gateway etc. The new smart meter shall be installed on the same day old meter dismantled. In case delay in replacement after dismantling of old meter penalty charge shall be imposed on the contractor as per relevant PS clause. (iii) Making good the surfaces after dismantling of old meter for installation of new Smart Meter is included in quoted rates.

Supplying installing, testing, and commissioning of desktop computer with the following minimum specifications: (i) 16 GB RAM with Genuine window 10 OS or any other higher version suitable of the proposed AMI system. (ii) Intel processer with I-7, 13th generation core processor with min 4.80 GHz. (iii) Hardware storage of min 2 TB. (iv) Screen size of min 21 inches with full HD display & LED backlit display. (v) UPS of min 5 KVA for backup (For computer & server) Note: These are required to integrate with the proposed AMI system.

Supply & Installation of black & white laser printer (for Legal (FS) size paper) with print, scan & copy function with printing speed of min 40 pages per minute for printing Report Note : These are required to integrate with the proposed AMI system.

Provision of comprehensive operation of 2765 smart meters including entire AMI system and expenditure on periodic charges of telecom operator, hosting charges (CSP charges), data feed charges, payment gateway charges, software updation charges, smart meter billing system and maintaing the breakdown, maintance record by employing adequate number of trained staff all as required at site from the date of completion till completion of defect liability period of 2 years (24 months) Note: (i) Papers for printing upto two years post completion of work @2500 Nos. papers per month (cost of premium quality, white colour Legal (FS) size paper of 75 GSM for 02 years is deemed to be included in quoted rate. (ii) Maintenance of entire AMI system including smart meters, related equipment’s/devices as executed under Phase-I for keeping the entire system in technical sound, healthy condition by employing adequate number of trained staff for repair, maintenance, supply and replacement of defective parts/meters, updating, change, management of the system covering metering infrastructure, IT infrastructure, software etc. including supply and fixing of all spares/items are deemed to be covered under Defect Liability Period. (iii) A customer support center shall be eatablished by the contractor at location as approved by GE for receiving and address of complaints on 24 x 7 basis. The cost of same is deemed in included in above quoted rates.

Provision of comprehensive operation and maintenance of 2765 smart meters including entire AMI system including smart prepaid meters, related equipment’s/devices for keeping the entire system in technical sound, healthy condition by employing adequate number of trained staff for repair, maintenance, supply and replacement of defective parts/meters, updating, change, management of the system covering metering infrastructure, IT infrastructure, software etc. including supply and fixing of all spares/items, expenditure on periodic charges of telecom operator hosting charges (CSP charges), data feed charges, payment gateway charges, software updation charges, smart meter billing system and maintaing the breakdown, maintance record all as required at site from the date of completion of defect liability period till completion of 8 years (96 months) Note: (i) Papers for printing upto two years post completion of work @2500 Nos. papers per month (cost of premium quality, white colour Legal (FS) size paper of 75 GSM for 02 years is deemed to be included in quoted rate. (ii) A customer support center shall be eatablished by the contractor at location as approved by GE for receiving and address of complaints on 24 x 7 basis. The cost of same is deemed in included in above quoted rates.