Military Engineer Services Tender

SCH 'A' PART-I (SER NO 2 to 6)

Provn of Complaint Cell Attendants = Total 06 Nos ( 06 Nof for GE(W) Fzr ) Services for monitoring and management of day to day maint and petty repair complaint ( B&R & E/M) in one general shift of 8 hours from 9 am to 5 pm in married and OTM accn area under GE (W) Fzr sub divisions. The services will include the following :- (i) The team providing services will have computer attendant and ground attendants three different complaint cell in GE for verification of complaint and ground interaction with users. (ii) The computer attendant deployed in the complaint cell shall be minimum (10 + 2) qualified, computer literate with MS Office. Certificate from Govt recognised institute and polite ground attitude of laisoning with Deptt/JEs/AGEs/Users and for verification of complaint on ground. (iii) Registering complaint from user's through internet/IVRS, Mobile phone with activated SIM, SMS or e-mail and manual registering of complaints at complaint cell. (iv) Monitoring and management of complaints report from generation to execution of complaints including pending complaints and reconfirming from users about complaint attendant. (v) Upgrading status of lodged complaints before end/change of eight hour shift. (vi) Proper record of services (Complaints) recd and attended shall be maintained by the contractor for making payments. (vii) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday. (viii) Provn of communication facilities including all the necessary equipments i.e. Computers of Make Samsung/Acer/HP or equivilant with window 7/10 including UPS, internet connection ( 03 Nos BSNL Broadband/Wi-fi connections), printers, 03 Nos mobiles, 03 No landline connection, stationery, registers, file covers, printed complaint slip duly machine numbered etc. will be responsibility of the contractor. The services provided by contractor will be new provision. NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The Contractor shall make payment to the workers through NEFT. (c) Recovery : (i) The contractor shall be liable for recovery @ Rs 500/day for not providing necessary eqpt as mentioned above each complaint cell (ii) Staff not addequately qualified @ Rs 500/each employ.(iii) delay in installation of office computer/internet connection and other eqpt as per terms and conditions of the contract @ Rs 500/days.(iv) Not responding to the complaints/ regular maint @ Rs 100/Complaint.

Provn of House keeping services staff (LDC) = Total 02 Nos ( 02 Nos for GE (W) Fzr Office ) for the offices and installations in concurrent 8 hours general shift as per normal office working timing. The house keeping staff shall be minimum (10 + 2) qualified computer leterate with MS office, Certificate from Govt recognised institute and polite attitude with department staff. The house keeping services will include the following :- (i) Data entry. (ii) Filing. (iii) Photo Copying. (iv) Computer typing with speed not less than 45 words/Minute). NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The Contractor shall make payment to the workers through NEFT. (c) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday.(d) Recovery:(i) The contractor shall be liable for recovery @ Rs 500/day for each staff not addequately qualified.