Chandrapur Cancer Care Foundation Tender

SITC of PC Based Operator Console

SITC of Session Border Controller- 30 Channel (Voice and Media Session expandability upto 150, Registered Users expandability upto 500, DoS/DDoS line rate protection, Bandwidth throttling, Dynamic blacklisting, RTP pinhole management, Rogue RTP detection and prevention, SIP message policy, Advanced RTP latching, TLS, DTLS, SRTP, HTTPS, SSH, Client / Server SIP Digest, RADIUS Digest, Operation & Management using Browser-based GUI, CLI, SNMP, INI Configuration file, REST API, EMS, Detection of proxy failure / re-routing, Transcoding & Codecs support using Coder normalisation including transcoding, Codec enforcement and re-prioritisation, G.711, G.723.1, G.726, G.729, GSM-FR, AMR-NB/WB, SILK-NB/WB, Opus-NB/WB, Packet Marking- 802.1p/Q VLAN tagging, DiffServ, TOS, CAC Based on bandwidth, sessions, number of connections/registrations etc. as per tender specs and should be from Same OEM)

SITC of IP Phone (Type 1) :- (min.3 inch 3 line monocrome backlit display, 06 multiline/programmable keys with dual colour LED, 4 soft keys, 8 fixed function keys, 4 way navigation key control, wide lamp for incoming call and message with min 7 olour support, XML support, caller name, number and image support, RJ9 headset port,dual 10x100 Mbps port, DHCP, Qos,IP Precedenace, Diffserv, VLAN tagged IEEE802.1Q/p, dual step adjustable base,ROHS etc. as per tender specs and should be from same OEM

SITC of IP Phone (Type 2)- (132x48 Pixel LCD, 1 SIP account, upto 2 Call Appearance, RJ9 headset jack, IP address setting direct or via DHCP server, Support for G.711μ/a, G.722 (wide- band), G.723,G.726-32, G.729 A/B, iLBC , in-band and out-of- band DTMF (In audio, RFC2833, SIP INFO), Dual switched auto sensing 10/100 Mbps Ethernet ports, integrated PoE, SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV, NAPTR), PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDPMED, LDAP, TR-069, 802.1x, TLS, SRTPLayer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS Multilanguage Support, PoE (IEEE802.3af) or Local Power Adaptor, 2 Step adjustable base, Call History up-to 200 records each for Incoming and Outgoing. As per tender specs and should be from Same OEM)

SITC of Video Phone- (Min. 7 Inch Multitouch Capacitive, 16 SIP Account, Camera with shutter, Lamp for Incoming Call and Message, XML support, Caller Name and Number, Dual 10x100x1000 Mbps Port, HD Audio, RJ9 Handset and Headset Port, Bluetooth and Wifi ready, SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP- MED, LDAP, TR- 069, 802.1x, TLS, SRTP, IPv6, OpenVPN®, BP/MP/HP, video resolution up to 720p, frame rate up to 30 fps, bit rate up to 2Mbps, 3-way video conference, anti- flickering, auto focus and auto exposure, Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS, User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, TLS, SRTP, HTTPS, 802.1x media access control, Screen Lock, Dual Step adjustable base, ROHS etc. As per tender specs and should be from Same OEM)

SITC of Digital Phone (Type 1)- (Min. 3 Inch 4 Line Tiltable Display with Backlitt, 24 Multiline/ Programmable Keys with dual colour LED, Backlit Dial Pad, 4 Soft Keys, 8 Fixed function keys, 4 Way Navigation Key Control, Wide Lamp for Incoming Call and Message with min 7 Colour support, Caller Name, Number support, RJ9 Headset Port, Dual Step adjustable base, ROHS etc. As per tender specs and should be from Same OEM)

SITC of Digital Phone (Type 2)- (Min. 3 Inch 3 Line Monochrome Display, 6 Multiline/ Programmable Keys with dual colour LED, Backlit Dial Pad, 4 Soft Keys, 8 Fixed function keys, 2 Way Navigation Key Control, Wide Lamp for Incoming Call and Message with min 7 Colour support, Caller Name, Number support, RJ9 Headset Port, Dual Step adjustable base, ROHS etc. As per tender specs and should be from Same OEM)

SITC of Call Billing Software- (CDR- Date wise/ Hourly/ Daily/ weekly/ monthly/ yearly format, Incoming and Outgoing calls, Extension/Trunk/Department wise report, Intercom reports, GUI enable, Statistics and Graphical data report support and as per tender specs.)

Headset with Noise Cancellation for Operators- (Earpiece, Wideband support, with noise cancellation squashing background noise, Enhanced DSP, Unparalleled Call Clarity,dynamic EQ Stereo to adjust automatically for voice use.)

Contact Center Suite Application - ( Desktop based Agent License with pop-up -04, Admin/ Supervisor full reporting License-01, 5 Seat Integrated Voice Logger/ Call recording, Automatic Call Distribution, Skill based call routing, CLI base call routing, Malicious call blocking,Inbound-Outbound, Multilingual IVR, Customizable queue message, Call Campaign / Feedback feature, Call back scheduling, Predictive and Progressive outbound dialler, Call History, Call Disposition and remarks, Live Monitoring, Call queue management, Roll Management, Agent MIS Report, Agent Logging-Logout report, CRM Pop, Client Info Pop-up)

SMS IntegrationLic pkg (one time)

Website integration lic pkg (one time)

Whatupps integration Lic Pkg 9one time)

CRM integration LIC (Per CRM)

Emergency Code Solution- (Minimum 6 ERS Codes with Blast dialler and notification)

Complaint management system

VPN Router for SIP Trk integration

PC for Call Billing Software

PC for Operator Console

Server for Emergency Code Solution and Contact Center

100 Pair MDF (KRONE Type)

Interconnecting Cable between MDF and EPABX System (Lot)

19" 32U Rack with PDB, Cable Manager, Fan Tray etc. (As per requirement)