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Military Engineer Services

Panchkula, Haryana

  • Opening Date

    03 Sep 2019

  • Closing Date

    16 Sep 2019

  • Tender Amount

    ₹ 46,000

  • EMD


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Annual Maint Contract Of Epabx System 64 Lines Extended Upto 72 Lines Model No Fx-2000 Make Usha Corel At Hq Chief Engr Western Command Chandimandir

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TERMS AND CONDITION Terms and condition for EPABX SYSTEM 64 LINES EXTENDED UPTO 72 LINES MODEL NO : FX-2000 Make : USHA COREL approved by the Chief Engineer, Western Command, Chandimandir are as follows:- 1. Any manufacturing defects during the contract period will be repaired free of charges. 2. The contact is Comprehensive all inclusive replacement of spare parts and components etc. The Comprehensive Contract covers the upkeep of the USHA Corel EPABX System 64 Lines extended upto 72 Lines, Model No FX-2000. Damage due to negligence, mishandling and natural calamities is not covered. 3. The Comprehensive Contract does not covers damages of any nature of the external body/housing of the EPABX System or the part there of or this may account to the case of mishandling. 4. The Comprehensive Contract does not cover cable snaps, short circuit and damage cause to cable due to rodents, white ants and other pests. 5. The Contract is valid on express condition that at the seals are not tempered with the serial numbers, other marks etc are not defaced or altered and that the service and repairs are performed only by our service personnel. 6. Payment Terms : On Quarterly basis. 7. This contract will be considered for one year. 8. That the Contract shall be bound by the control rates of the articles to be supplied by him. If the rates charged by the Contractor are found beyond the control rates, the Contractor shall be bound to refund the excess price as charged by him. 9. Periodical inspection will be carried out at least twice in a month and necessary repair/Maintenance will be done by the Firm at Headquarters Chief Engineer Western Command, Chandimandir (Record Office HQ CEWC). 10. That in the matter of dispute, the decision of the concerned officer (SO-1 Adm) / Adm Offr of the Headquarters Chief Engineer, Western Command, Chandimandir shall be final and binding on Contractor/supplier. 11. Firm will repair the defective EPABX System and instruments with in 48 hrs of complaints during working hrs, failing which the defects will be get rectified from other Firm at risk and cost of maintenance contract. 12. The AMC will also cover the following aspects:- (a) The firm will keep one Service Engineer on call for instant solution and rectification of machine. (b) The firm should be authorized dealer of any one of the original manufacturers. (c) Senior representative of the firm shall visit at least fortnightly or on a call and check the serviceability of the EPABX MACHINE covered under AMC to ensure proper functioning. (d) If any parts required for the repair is not available instantly in the market then the firm shall provide alternative solution. (e) Service Engineer of the firm so deputed shall check all hardware as well as software for proper working of machines. Contd….2/- 2 (f) The system in the office which is still under hardware warranty will also be maintained by the firm free of cost till expiry of warranty. In case during warranty any hardware required repair/replacement these will be got replaced/repair from the OEM by the Company. (g) The service will be provided in the presence of rep of this office. (h) The firm will suggest replacement of un-serviceable items as per correct specification and best engineering norms, “OEM” certificate/dealership certificate to be given. (j) The down time should not be more than 24 hrs, in any case any part is not repaired within down time the firm will provide standby parts to ensure working of the machine. (k) Cleaning of EPABX system as per procedures will be done once in a month with blower and other necessary equipment. (l) The payment will be made on quarterly basis after successful completion of services as per terms and conditions. (m) In addition routine maintenance under this contract any dis-function /failure of the machine whenever reported will be attended within 24 hrs. Rs 500/-

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