Information And Cultural Affairs Department Tender
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Information And Cultural Affairs Department - ICAD Tender
Other Consultancy Services
Consultancy Services
Eprocure
Opening Date3 Oct 2024
Closing Date25 Oct 2024
Tender AmountRefer Documents
Costs
EMD
₹ 17,70,000Document Cost
Refer DocumentsTender Fee
Refer Documents
Summary
2nd Call/ Retender Operation Of The Unit For Digital Outreach And Citizen Engagement (doce) Of I And Ca Department
Description
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Contact
Tender Id
2024_ICAD_743143_2Bid Award Id
ViewTender No
3493-ICA(N) dt. 02/09/2024Tender Authority
Information And Cultural Affairs Department ViewPurchaser Address
-Website
http://wbtenders.gov.in
GEM & Bid Advisory Services
Get portal registration, tender bidding, product/service listing or vendor/MSME certification services at a nominal cost
BOQ Items
Two (2) reports on sentiment analysis to be shared each month. The specific topics for measuring the sentiments to be decided and approved by concerned Department
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Online Reputation Management (Rate to be quoted for 1 month)
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The process to be followed:
1. Monitoring online presence through a dashboard display (complies as per Govt. norms) across Social Media platforms and identifying flags – green, red and orange.
2. Analysing comments, segregating into following flags:
i. Green: Indicates positive feedback or reviews.
ii. Red: Indicates negative feedback or complaints.
iii. Orange: Indicates mixed feedback or neutral comments
3. Responses for Green Flag: Answering back with templated formats
4. Responses for Orange & Red Flags: Responses to be formatted & cross-checked by concerned department before getting back
5. In case of non-templated/critical comments, agency to seek suggestion from concerned department & take it forward
6. Timing to be followed:
i. All flags to be raised within 2 hours (during business hours). After business hours, the flags to be raised as soon as possible. ii. All replies should be done within 24 hours of receiving the comments
A comprehensive report per month that summarizes all ORM activities for the month, including key metrics, successes, challenges, and recommendations for the next month to be shared monthly
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Resources (Rate to be quoted for 1 month)
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A comprehensive report on the resources employed to be shared yearly
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Govt. Taxes
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Including all Govt. taxes
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Evaluation Notes How It Works ?
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