Uttar Pradesh Expressways Industrial Development Authority Tender
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Uttar Pradesh Expressways Industrial Development Authority - UPEIDA Tender
Consultancy Services
Eprocure
Opening Date16 Sep 2022
Closing Date23 Sep 2022
Tender AmountRefer Documents
Costs
EMD
₹ 1,65,000Document Cost
Refer DocumentsTender Fee
Refer Documents
Summary
Setting Up Of Prompt Support Centre
Description
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Contact
Tender Id
2022_UPEID_728955_1Bid Award Id
ViewTender No
UPEIDA/2022/2323/ Call_CentreTender Authority
Uttar Pradesh Expressways Industrial Development Authority ViewPurchaser Address
-Website
http://http://www.upeida.in/
GEM & Bid Advisory Services
Get portal registration, tender bidding, product/service listing or vendor/MSME certification services at a nominal cost
Documents
BOQ Items
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Installation, commissioning, configuration & testing charges
1
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Supply of Router with Fiber Port
1
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Supply of SFP Module
1
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Installation, commissioning, configuration & testing charges
1
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24 Port PoE Switch 10/100/1000 Base
1
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9'U Rack with power dB, cable manager and Tray
1
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CAT-6 UTP Cable
1
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IO BOX(RJ45 CAT6 LAN I/O Network Keystone Jack Gang Box+ Single Port Face Plate)
12
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24 Port fully loaded Patch Panel
1
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CAT-6 UTP Patch Cord (2Mtr)
12
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CAT-6 UTP Patch Cord (3Mtr)
12
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PVC Conduit Pipe 25 mm
300
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Flexible Pipe 1 inch
10
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Laying of Cable with casing capping , Fixing, Installation, Commissioning, Documentation charges
1
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Entry Level Server Zeon processor, with 16GB RAM, 2TB HDD, 18.5” LED, Keyboard Mouse Combo
2
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02 Port CTI PRI Card
2
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Miniature Customized CRM as per above description with Dialer License
12
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All In one Desktop (Core i5, 8GB, 1TB, Windows 10, Integrated Graphics)
12
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Binaural Headsets and Soft Phone License
12
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PRI Modem
4
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Cloud based backup storage of 5TB with backup services
1
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6 KVA lnvertor cum UPS upto 3 Hrs Back up
1
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Onsite Installation, Training and Commissioning (5 Days)
1
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Supply of Unified Threat Management, including application control, advanced threat protection, IPS, VPN and Web filtering with one year subscription
1
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Cost for operation & maintenance of per seat per shift (Currently 12 seats in 3 shift plus one supervisor, one peon, one cleaner & one chowkidar) IVRS based toll free Prompt support Centre for Expressway comes under UPIEDA, provide knowledge based management system, call recording. Counseling callers in accordance with their individual problems, referring callers to approach the EMERGENCY services, Each caller shall be given a unique COMPLAINT NUMBER which will be the control ID of the caller's complaint and redressal, complaint redressal with CRM & providing information related to Expressway. Complaints voice record will be kept up to three months.
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Evaluation Notes How It Works ?
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