Uttar Pradesh Development Systems Corporation Limited Tender

Total Cost including UPDESCO margin

Item no. (1 to 5 & 8 to 10 c) GST@18%

Total cost including taxes

Total (6 & 7)

UPDESCO margin@ 10%

Total Cost including UPDESCO margin

Item no. (6 & 7) GST@28%

Total cost including taxes

Grand Total Cost

Yearly Operational Charges after One Year:-

Work Description

Resource and Command and Control Center (RCCS) - Contact Center – Resource Center Operations Inbound and Outbound Resource Center – Contact Center – Resource Center Infrastructure for internal VoIP (Voice over IP) Voice Calls distribution and handling for incoming and outgoing calls from a TSP • Linux Based Calling Solutions • Coordination Solution for the TSP interface ¬– Usage License for Service Desk – HelpDesk – Stakeholder Engagement Cloud Framework and Contact Center Cloud for the Resource Personnel (Executives and Supervisors) deployed for manning the seats – 25 Trained Executives – One Trained Supervisor • for handling Voice communication • Citizen Interaction though the Cloud Frameworks deployed or the RCCS (The Premises for the RCCS and District Satellite Resource Command Center the furniture , the air-conditioning setup expenses and the recurring expense on maintenance of the same and the recurring electricity and water etc. expenses would be borne by the client (Samaj Kalyan Department /Samaj Kalyan Directorate) Per Seat Per Month

Service Desk – HelpDesk – Call & Voice - Stakeholder Engagement Cloud Framework (Actual Quantity at the time of monthly billing may increase or decrease) Per User Per Month

SMS Cloud Framework and Gateway Integration and the Outgoing SMSs (including the OTPs) Per SMS means,160 characters of English Script and 69 characters of Devnagari Script (For SMSs exceeding 160 characters of English Script and 69 characters of Devnagari Script and 152 characters of English Script and 64 characters of Devnagari Script) Per SMS