Kerala State Electricity Board Tender

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Kerala State Electricity Board - KSEB Tender

Services
Software and IT Solutions
Eprocure
Opening Date12 Sep 2024
Closing Date28 Oct 2024
Tender AmountRefer Documents 
Notes
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Costs

Summary

Selection Of Software Developer Cum Integrator For Developing, Supplying,integrating,testing And Commissioning,implementing And Support Of A Customized Crm Solution

Description

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Contact

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GEM & Bid Advisory Services
Get portal registration, tender bidding, product/service listing or vendor/MSME certification services at a nominal cost

BOQ Items

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DO_NOT_SHOW

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Part B- CRM System Hardwares & Peripherals

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Advanced Call Centre headphones with Noise cancellation feature

60

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Laptops

3

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Desktops

60

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Keyboard

60

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60

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Printers(Laserjet,all in one)

1

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LED screen (85 inch)

2

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Any other

1

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Part C - CRM System Implementation Services

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Cost of CRM Implementation service including development, Integration, Testing and Go-Live of CRM System

1

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Part D - CRM System Audit

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CRM System - OEM Audit Cost

1

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Part E - Training Cost

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CRM System - Training & Change Management

1

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Part F – Manpower Cost Estimate

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Project Manager

2

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CRM Module – Functional Leads

2

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(Total 09 - Resources one for each Module)

2

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Distribution Sector Specialist

2

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Change Management Expert

2

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ICT Infrastructure Lead

2

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Lead Programmer

2

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System/Database Administrator

2

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CRM Architect/ Integration Expert

2

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Solution Tester

2

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Network Expert

2

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Security Expert

2

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Mobile Application Expert

2

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Bid Management Expert

2

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Facilities Management and Help Desk Coordinator

2

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