World Health Organisation Tender

Background The Division Of Health Systems In The Division Of Pacific Technical Support (dps) Of The World Health Organization (who) Assists Countries In The Region With The Design And Implementation Of Appropriate Health Policies And Health Service Delivery Systems To Strengthen Universal Health Coverage. It Works To Strengthen Data-driven, Evidence-informed, Contextually Tailored Health Policy Development And Implementation At National, Regional And Local Levels, Taking An Inclusive Approach Across The Life Course. The Fijian Ministry Of Health And Medical Services (i.e. The “ministry” Or “mhms”), With The Support Of Who Is Looking To Introduce The Ministry’s First Telemedicine And Remote Patient Monitoring Program Starting With Diabetes Care. According To The Ministry, Nearly One-third Of Fijians Have Type 2 Diabetes. According To The International Diabetes Federation In 2019, Fiji Ranked 18th Worldwide For Diabetes Prevalence After Tonga, Qatar And Bahrain. Propelled By The Use Of Telemedicine Technology And Mobile Applications, Along With Changes In Consumer Behaviour On How They Use Their Mobile Phones, The Covid-19 Pandemic Has Globally Accelerated The Need For Digital Health Programs. The Ministry Publicly Committed To Telemedicine In The New Health Sector Strategy Plan 2020 – 2025 (i.e., The “health Strategy”), Telemedicine Has Been Cited As A Platform To “expand The Availability Of Promotive, Protective And Preventive Care In Innovative Ways”. Overarchingly, One Vision Outlined In The Health Strategy Is To “explore Access To Technology To Improve Productivity And Explore Telemedicine Solutions”. The Ministry’s Ultimate Goal, Starting With Diabetes Care, Is To Implement A Multi-purpose Digital Health Platform (using Telemedicine And Other Digital Tools) That Can Scale For Other Health And Emergency Medical Services. The Current Care Processes For Diabetes Care Have Been Reviewed And Analysed For Improvements In 2020. Together With Patients And Clinicians, New Clinical Pathways Using Telemedicine Tools Were Developed: (1) To Resolve The ‘disconnects’ Typically Seen In A Regular Clinic Due To Manual Processes, (2) To Harness The Use Of Technology To Strengthen Patient Engagement, And To (3) Streamline Clinical Processes. In Addition To Defining The Clinical Pathways, 112 Business, Technical And Management Requirements Have Already Been Defined To Reflect And Specify The Characteristics Of The Virtual Care Solution Needed For Fiji.   Purpose/specific Objective Of The Activity Building Upon The Work Conducted In 2020, The Contractor Will Support The Design Of A Service Pathways And Service Model Prototypes And Implementation Of Proof Of Concept Project For A Telemedicine Activity At The Diabetes Centre. The Purpose Of The Work Is To Design And Implement A Pilot Evaluation Of A (i.e., Ready For Production) Telemedicine Solution (hereinafter To Be Referred As “solution”) For Diabetes Care In Fiji. The Contractor Is Required To Prepare Bid Documents For Contracting The Solution Vendor To Install, Operationalize And Maintain A Solution For The Proof Of Concept (hereinafter To Be Referred As “poc”). The Contractor Is Expected To Sub-contract The Software Vendor For Duration Of The Poc.   Description Of Activities To Be Carried Out Before Scaling Up Nationally, It Is Proposed To Provide At Least Two Different Service Prototypes For Telemedicine And Virtual Care Services Prior Conducting A Poc For Telemedicine And Remote Patient Monitoring. The Use Of Design Methods And Agile Technological Solutions Enables The Rapid Creation Of Different Service Environments And Interfaces Digitally. Experience Mock-ups Can Be Tested, Saved And Developed Further During The Concept Design Phase. I. Development Of Different Service Pathways And Service Model Prototypes • Co-develop And Review New Service Concepts And Care Pathways With End-users Based On The Work Developed In 2020 And Collecting Additional Insights; • The Prototype Work Should Combine Elements From Patient Experience Modelling Tools Such As Journey Maps, User Personas (design For Middle And Edges), And Storyboarding, System Maps Etc.; And • The Work Should Include Analysis To Assess Care Quality And Patient Safety In A Care Pathway And Sustainability Of The Approaches For Scaling Up. Ii. Proof Of Concept The Contractor Should Design, Together With The Solution Provider, A Poc To Help Assess The Use Of Telemedicine And Collect User-feedback Trial With Service Design Approach And Hcd Methods. 1. Study Design • Define The Study Design (to Avoid Biased Outcomes For The Poc) And Schedule. The Design Should Consider The Trial And Error Approach With Agile Approach And Cycles Of Deployment With Using Design Thinking Approach. • Define The Data Collection Needs And Methodology • Define The Research Study Protocol And Needs (including Potential Ethics Approval, Patient Consent Note, Etc) • Define The Scope, Number And Type Of Study Participants • Define The Onboarding Process • Project Installation, User Credentials And Access To Environments, Development Of Detailed Project Plan, Project And Solution Set-up Including Monitoring And Evaluation Plan • Telemedicine And Patient Distant Monitoring Software Selection Jointly With End-users Establish Functional Requirements Around Selected Use-cases, Focus Ux/ui Requirements, And Non-technical Design Schedule Live Vendor Demonstrations And Ask For Case Studies And Referrals Evaluate Vendors Across Six Critical Factors: Business, Information Technology, Security, Usability, Customer Service, Clinical Validation. • Up To Three (3-4) Design Sessions And Work Related To Fit/adapt The Solution To The Poc Needs (translation, Integration, User Accounts, Testing Of Usage Etc 2. Develop A Bid Document For Tendering Telemedicine Solutions Adapted To The Poc Based On Existing Documents From The Initial Scoping Phase Conducted In 2020. 3. Evaluate Proposals Received From Vendors Jointly With The Who And Mhms. A First Internal Evaluation And Shortlist Will Be Conducted To Determine Whether The Technical Proposals Are Substantially Responsive Before Presenting To The Mhms. 4. Solution & Technical Architecture Adapting The Selected Solution To Local Needs (including Translation, Account Creation Method, Potential Integration Or Link With Existing Systems, Etc) Through Up To Three Sessions And Work Related To Determining Technical And Quality Of Service Requirements 5. Testing & Revisions • Conducting Internal Technical Tests Of The Solution Jointly With Who Team • Planning And Organizing Users (physicians And Patients) Technical Tests And Collecting Feedback • Check The Revisions Made By The Solution Vendor And Provide Final Technical Validation (ready To Deployment) 6. Solution Deployment • Coordinating Creation Of User Accounts • Coordinating Training Sessions On The Use Of The Solution And Regarding The Study Protocol • Organize An Official Launch Meeting With All Stakeholders • Execute The Deployment 7. Monitoring And Evaluation • Monitoring Of Deployment Based On Pre-established Criteria Through The Process Cycle (indicators Should Include Mix Of Indicators Such As How Often People Log In The System Or Observations And Interviews) • Conduct Periodic Meetings • Collect All Necessary Data To Allow The Evaluation Of The Poc • Data Analysis And Interpretation • Writing A Final Report Of Evaluation For The Poc And Including Recommendations For Improvement And Scale Of The Poc 8. Closing • Meeting With All Stakeholders To Present The Results Of The Poc • Providing Guidance For Next Steps Deliverables And Payment Plan: 10% Work Plan 30% Development Of Different Service Pathways And Service Model Prototypes Including Patient Experience Modelling Tools 30% Study Design And Vendor Evaluation Process Concluded 30% Final Report And Presentation Technical Supervision: Responsible Officer:  Katri Kontio/technical Officer Manager: Dr Akeem Ali Acting Representative/director, Who Dps       Methods To Carry Out The Activity The Incumbent Will Work As A Member Of The Dps Health Systems Team, In The Division Of Pacific Technical Support (dps) With Close Collaboration With Who Country Offices. The Methods To Carry Out The Work Will Include Combination Of Remote Support For Fiji From Duty Station While Travel Restrictions Are In Place And In-country Support As Required. In-country Support Would Be Preferred, However Depends On The Approval Of The Government To Enter The Country. Additionally, 14 Days Facility Quarantine And Negative Tests Required For The Entry.   Qualifications & Experience Education Essential: University Degree On Information Technology, Health Sciences, Medicine Or Public Health. Desirable: University Degree (master’s Level) Or Additional Training In Digital Health/telemedicine/health Information Management.   Experience Essential:   • At Least 5 Years Of Experience In Public Health, Information Management Systems And Their Application To Digital Health, Preferably On Telemedicine, And Implementation Of Pocs. • Strong Business (clinical And Public Health) And Digital/ Technical Acumen With Demonstrable Track Record Of Success. • Experience Working In Resource Poor Setting And Remote Locations And Using Human Centric Design And Service Design Methods Desirable: • Previous Experience In Resource Poor Settings In Public Health, Health Information Systems, Health Informatic Management, And Monitoring And Evaluation. • Previous International Experience In Digital Health Or Telemedicine, Or Similar Role. • A Medical Science, Public Health Or Related Health Professional Background Is Desirable.   Technical Skills & Knowledge: • Excellent Communication Skills; • Excellent Analytical, Planning And Organizational Skills; • Ability To Work In A Team With Limited Supervision; And • Ability To Work Remotely • Ability To Be Adaptable And Pragmatic On Work Scheduling • Ability To Work Under Pressure.   Languages • Written And Spoken Fluency In English Is Essential; • Written And Spoken Fluency In One Of The Un Languages, Would Be An Asset.   Competencies • Building And Promoting Partnerships Across The Organization And Beyond; • Moving Forward In A Changing Environment; • Ensuring The Effective Use Of Resources; • Fostering Integration And Team Work; And • Communication In A Credible And Effective Way.   Additional Information: Place Of Assignment Home-based Contract Duration 6-7 Months Medical Clearance The Selected Consultant Will Be Expected To Provide A Medical Certificate Of Fitness For Work. Travel (travel Dates To Be Determined) The Consultant Is Expected To Travel According To The Itinerary And Estimated Schedule Below: May 2021 – December 2021 / Fiji / As Requested/needed For Outbreak Response Activities   Applications Qualified And Interested Specialists Should Submit Their Cv {for Individual Contractors} Or Company Profile {for Institutional Applications} And Expression Of Interest {cover Letter} To The Supply Officer Through Wp Ro Ungm At < Wproungm@who.int > By 2 June 2021.  The Cover Letter Should Outline How Their Experience And Qualifications Make Them A Suitable Candidate For This Position And Should Include Their Proposed Daily Consultancy Fee And Availability. Please Use Tender Notice No. 129093 As Subject To All Submission. only Successful Candidates Will Be Contacted.