United Nations High Commissioner For Refugees Tender

Private Sector Partnerships (psp) In Thailand Has Been Achieving Outstanding Results Since Its Establishment In May 2008. Psp Thailand Continues To Diversify Its Fundraising Portfolio Especially The Direct Dialogue Fundraising, Or Face To Face (f2f) Fundraising Which Are Conducted In-house And Digital And Multi-channels Fundraising. Through In-house And Digital/multi-channels Fundraising Programmes, Psp Generates The Largest Portion Of Funds That Go Directly To Support Refugees In Thailand And Around The World. Psp Thailand Desires To Implement An In-house Contact Centre To Expedite The Fundraising Activities. The Objective Includes Acquiring New Donors And Generating Additional Income From Existing Donors From Telemarketing Activities.   The Service Provider Will Be Responsible To Provide Cloud Contact Centre With Customer Relationship Management (crm) Software That Are Used For Outbound Telemarketing Campaigns, Focusing With Telesales Functions And Inbound Call Services. Psp Thailand Aims To Run The Project With Cost Efficiency While Achieving An Effective Fundraising Result From Innovative Cloud Contact Centre Infrastructure. The Function Must Equip With The Automation Of Dialling Telemarketing Campaign Calls And Robust Kpi’s Tracking. As Part Of This Process, Psp Thailand Also Wants To Address Backend Data Architecture/security Issues That Will Accompany Integration With Salesforce, Credit Card Validation And Other Future Data Flows. It Is Required That The Cloud Contact Centre System And Crm Must Be Designed According To The Scope Of Pci Dss Compliance. Project Duration: Service Starting From The Appointment Of The Selected Service Provider For The Period Of One Year, With The Possibility Of Extension For An Additional Year, In Case Of Satisfactory Performance. The Proposed Pricing Structure Must Remain Unchanged For The Duration Of The Two Years Contract. Please Read Carefully Etender Registration Guide (annex E) And Etender Supplier User Manual (annex F). All Bids Are Required To Be Submitted By File Upload To Etenderbox, The Online Bid Registration Tool Of Unhcr. The Etenderbox Can Be Accessed Via The Following Hyperlink: Https://etenderbox.unhcr.org The Deadline To Receive Your Quotation Is: 6 October 2021, 23:59 (bangkok Time Zone).