The City Of Taguig Tender

Description Title: Procurement Of A Cloud-based Marketing Customer Relations Management (crm) System Subscription For A Period Of One Year Including On-boarding And System Integration/testing. General Requirements Of Crm System: Procurement Of A Marketing Crm System Software 1. System Compatibility: 10s/android/google/pc System/other That Users Can Access Anywhere Using The Internet Browser. 2. System Requirements: The Proposed Crm Must Be A Cloud-based Solution Accessible Via Modern Web Browsers (i.e. Edge, Safari, Chrome, Firefox) Similar To Facebook. 3. The Proposed Crm Must Be Compatible And Integrate Seamlessly With The Existing Email System Of The Ipophl Which Currently Uses Google Mail (gmail) 4. Number Of Seats: 4 Administrators And Unlimited Seats For Access. Inclusion: 1. Delivery And Activation Of Software Subscription 2. Initial Configuration, System Integration, And Testing 3. Onboarding And Training Of Assigned Users For The Marketing Crm 4. Guide Users During The Go-live Implementation Of The Subscription 5. Guided Downloading Of The Implementation Of The Subscription 6. Provide 24/7 Support During The Contract Period Functional Requirements And Features Of The System Software: 1. Managing Multiple Channels In One Platform A. Landing Pages B. Forms C. Email Marketing D. Zoom Webinar Integration E. Ad Tracking Management F. Social Media G. Multi-channel Campaign Management H. Website Chatbot 2. Marketing Suite Together With The Crm 3. Tracking End-to-end Customer Journey 4. Solution For Zoom Webinars 5. Insights Into All Marketing Channels In One (1) Dashboard 6. Monitoring Of The Effectiveness Of Each Email Marketing Campaign With Email Analytics 7. Email Deliverability With Email Health Analytics 8. Capturing Offline Leads 9. Campaigns Management Centre 10. Social Media Management 11. Crm System Can Be Reconfigured According To The Agency's Requirements 12. Artificial Intelligence For Content Creation 13. Data Privacy Act Compliance Of The Phl When Performing Lead Acquisition 14. End-to-end Encryption Of Data Must Be In Line With The Data Privacy Act Of The Philippines Bidder's Qualification: 1. Authorized Distributorship Certificate, If Licensed By The Owner Of The Crm System 2. Marketing Crm System Process Flow Based On Number Iv:1-14 3. Minimum 2 Years In The Business Timeline: Duration Remarks Subscription Activation 1 Day Within 7 Working Days Upon Signing Of Ntp Initial Configuration, System 1 Month Will Commence After Subscription Activation Integration And Testing Users Training And Onboarding 2 Months Will Commence Once The Initial Configuration, System Integration, And Testing Is Completed Go Live 1 Day Expected On The 4th Month After The Completion Of System Initial Configuration And Users Training Subscription Validity 12 Months Will Commence After Subscription Activation Provision Of Support Submission Of Documents Together With The Request For Quotation (rfq): 1. Rfq Price Indication Should Be Valid Until The Receipt Of The Notice To Proceed 2. Latest Philgeps Accreditation Certificate 3. Latest Mayor's Business Permit 4. Business Name Registration With Dti 5. Bir Registration Certificate (bir 2303) 6. Notarized Omnibus Sworn Statement 7. Data Privacy Act Registration Certificate Budget Requirements, Payment Term, And Contract Duration: 1. Budget (vat Inclusive): Php750,000.00 2. Payment Term: Activity Payment (% Of Contract Price) 1st Payment: 15 Days Upon Signing Of Contract 25% 2nd Payment: 30 Days Upon Start Of Crm Subscription 75% Contract Period: One (1) Year From The Signing Of The Contract.