Philippine Council For Agriculture And Fisheries Tender

Description 1 Lot Procurement Of Twelve (12) Months Subscription To Internet Access Service For Cy 2025 - Fiber-optic Dedicated Internet Access (dia) For 1 Year (january 2025 To December 2025) - At Least 800mbps Bandwidth Allocation -24/7 Call Center And Field Engineer Support - At Least 99.7% Service Availability - Installation, Activation, And Configuration Of Brand New Hardware And Equipment (including Fiber Optic Cables) Technical Requirements Provide One (1) Year Internet Access From January 1, 2025 To December 31, 2025 Provide Dedicated Access To The Internet (dia) Via End-to-end Pure Fiber-optic Cable Connectivity; Provide Dia With A Bandwidth Allocation Of At Least 800mbps; Installation, Activation, And Configuration Of Brand New Hardware And Equipment (including Cabling) At Pcaf Premises; Utilize Six (6) Cable Landing Stations In The Philippines Going Outside Of The Country For Diversity And Redundancy; Ensure The Proper Maintenance And Operation Of The Provided Internet Service.; Maintain Proper Working Condition Of All The Equipment Provided; Respond To Support Requests Within The Required Period; Provide 24/7 Call Center And Field Engineer Support; Unless Offered And Accepted As Part Of The Signed Proposal, The Service Provider Shall Provide A Security System For Its Own Network, Equipment, Operating Systems, And Other Similar Network And Operating Software; Provide A Multi-router Traffic Grapher (mrtg) Account On Applicable Services. Provide Necessary Updates To The Pcaf On The Progress Of Service Delivery; Provide At Least Five (5) Usable Public Ip Addresses To The Pcaf; Conduct Standard Testing Of The Service And Provide An Acceptance Report; And Overall Uptime Of Not Less Than 99.7% Network Availability. Service Installation And Activation Installation And Activation Of The Service Shall Be Within 30 To 45 Days From The Date Of Receipt Of The Notice To Proceed. Service Provider Must Provide A Gantt Chart For The Schedule Of The Installation And Activation Of The Service. Service Testing Internet Services Browsing Ping Test Speed Test To Service Provider Test Server (speedtest.net) Transport Services Rfc2544 Ethernet Testing: Throughput Test Frame Loss Test Jitter Test Latency Test Ethernet Tester Of Service Provider Will Be Used And All The Test Results Will Be Based On Industry Standards. Testing Will Be For 15 To 30 Minutes And Will Be Conducted Only Once, Pcaf May Request For An Additional Test Subject To Payment Of Charges Imposed By Service Provider. Service Level Commitments Network Availability Service Provider Hereby Guarantees 99% Network Availability Circuit Availability Service Availability Dedicated Internet 99.7% Circuit Availability Refers To The Available Period Of The Subscribed In A Given Month And Is Calculated As Follows: (hours In A Day X Days In A Month) – Service Outage Time In Hours Hours In A Day X Days In A Month Latency Origin/destination Latency Ph Pop To Us Pop 200 Milliseconds (ms) Ph Pop To Asia Pop 70 Ms Domestic Luzon 10 Ms This Latency Is Applicable To Service Provider On-net Facility. Latency May Vary For Use Of Third-party Service. Committed Latency On Dedicated Internet Access Values Indicated Refers To Service Provider Ict Pop To Pop Latency. Mean Time To Respond/restore Ticket Creation From Time Of Report Within Thirty (30) Minutes For Field Dispatch (after Initial Troubleshooting) Dedicated Internet Quezon City 90 Minutes After Business Hours On-call (field Operation Engineers) On-site Dispatch Will Take Place When Reported Problem Cannot Be Resolved By Remote Troubleshooting Service Restoration Target Is 4 Hours After The Allotted Response Time, 80% Of The Time. Ticket Status Update On Network And Circuit Availability Service Provider Shall Provide Necessary Status Update After Issuance Of Ticket. The Following Update Times And Frequency Shall Be Followed Depending On The Level Of Severity: Severity Level Status Update (dedicated Internet Access) Severity 1: Hard Down/no Connection 1 Hour Severity 2: Intermittent/slow Connection 2 Hours Severity 3: Non-service Affecting (customer Requests) 3 Hours Monthly Report The Service Provider Will Provide A Report For All Applicable Circuits Upon The Request Of Pcaf. Report Contents Will Be Based On Technical Support Records, In Connection With The Trouble Tickets Issued To The Pcaf During The Subscription. Maintenance Activities It May Occasionally Be Necessary For The Service Provider To Carry Out Essential Network Maintenance And/or Enhancement Program As Well As Emergency Activities That May Be Critical To Operations. In These Cases, The Service Provider Shall Provide Notice To The Pcaf As Specified Below: Activity Notice Period Scheduled Seven (7) Days Emergency One (1) Day Service Installation And Activation Installation And Activation Of The Service Shall Be Within 30 To 45 Days From The Date Of Receipt Of The Notice To Proceed. The Service Provider Must Provide A Gantt Chart For The Installation And Activation Of The Service. Qualifications Of The Service Provider The Bidder Must Be An Iso 9001:2015 And Iso 27001:2013 Certified Company. The Bidder Must Secure An Ntc Tier 1 Certificate. Must Have At Least 100g Phopenix Peering Capacity. Provide Certification. Must Have At Least 10 International Uplinks (tier 1/tier 2) For Redundancy Purposes. Contract Duration The Service To Be Provided Under This Tor Shall Be For A Minimum Period Of One (1) Year Term, From January 1, 2025 To December 31, 2025, Subject To Extension Through A Written Notice From The Pcaf Seven (7) Days Prior To Contract Expiration. Total Abc: Php2,060,650.00