Philippine Commission On Women Tender

Description Ticket Management Email Ticketing Automatic Email Notifications Merge Tickets Ticket Export Ticket Activities Set Priority Set Status Outbound Email Multiple Shared Inboxes In-app Smart Notifications Undo Send Split Tickets Sort Ticket Conversations Watch Tickets Time Tracking Ticket Templates Assume Identity Annotated Image Attachments Standard Csat Surveys Customizable Csat Surveys Agent Productivity Shared Canned Responses Public And Private Notes In Tickets Dynamic Placeholders To-dos Tags Quick Actions One-touch Scenarios Personal Canned Responses Agent Collision Detection Traffic Cop Filtered Search Integrated Game Mechanics Occasional Agents Custom Ticket Views Summary App Add Reminders On To-dos Session Replay Canned Forms Workflow Automation Automations That Run On Ticket Creation Time-triggered Automations Event-triggered Workflow Automations Time Triggers On Custom Status Round Robin Ticket Assignment Out Of Office Scheduler Load Balanced Ticket Assignment Sla Management Business Rules Management Through Slas Sla Reminders Escalation Emails For Sla Violation Multiple Sla Policies Product, Group And Company Level Slas Sla For Every Response Knowledge Base And Community Forums Knowledge Base Private Knowledge Base Email To Knowledge Base Auto Suggest Solutions Automatic Article Recording Interlinking Articles Advanced Article Filtering Automatic Sitemap Generation Advanced Article Bulk Actions Community Forums Multiple-product Content Management Article Versioning Knowledge Base Analytics Article Templates Security Ssl Certificate Single Sign On Datacenter Location Single Sign On With Saml Dkim/dmarc Custom Email Servers Custom Ssl Certificates Advanced Password Policy For Agents And Customers Helpdesk Restriction Help Widget Embeddable Contact Form Embeddable Solution Articles Multiple Widgets Appearance Customization Frustration Tracking Customer Journey Multilingual Knowledge Base Multilingual Ticket Fields Page Specific Contextual Solutions Freshdesk Mobile App Freshdesk For Ios Freshdesk For Android Social Support Basic Twitter Channel Basic Facebook Channel Advanced Twitter Channel Advanced Facebook Channel Whatsapp Business Collaboration Contextual Collaboration Linked Tickets Shared Ownership Of Tickets Parent-child Ticketing Collaborators - Up To 5000 Collaborators Reporting And Analytics Default Dashboard Ticket Volume Trends Helpdesk In-depth Report Export Reports Save Reports Agent And Group Performance Satisfaction Survey Report Time Sheet Summary Report Schedule Reports Ticket Drill Down In Reports Three-level Data Drill Down Performance Distribution Top Customer Analysis Ticket Lifecycle Report Custom Reports Text Widgets And Widget Styling Team Dashboards Data Export Ticket Forms Custom Status Custom Ticket Fields Dependent Fields In Ticket Forms Dynamic Ticket Forms Multilingual Ticket Forms Global Support Dynamic Email Notifications Multilingual Knowledge Base Multilingual Satisfaction Surveys Multiple Time Zones Multiple Business Hours Multiproduct Helpdesk - Up To 5 Products Customer Management Contact And Company Fields Custom Contact And Company Fields Customer Journey Customer 360 Link Multiple Companies To A Single Contact Identify Contacts Using External Id Customer Segments Customizations Public Portal Customization Api Access (400 Calls/minute) Custom Domain Mapping Css Customization Complete Portal Customization Customizable Agent Roles Extendable Api Freshthemes Gallery Apps Access To App Gallery Email Marketing And Crm Apps Cloud Telephony Integration App Survey And Feedback Apps Time Tracking And Invoicing Tools Custom Apps Customer Support Knowledge Base Community Forums 24x7 Email Support 24x5 Phone Support 24x5 Chat Support