Philippine Commission On Women Tender

Description Resource To Be Procured: Supply And Delivery Of Cloud Service Subscription For Hosting Pcw Information Systems For One (1) Year (for Early Procurement) Estimated Total Cost: . Php 2,200,000.00 (inclusive Of Vat) Technical Specifications: Cloud Virtual Machine (vm) - 2 Units Infrastructure Details: Operating System: (windows Server 2019) Vcpus: 4 Memory: 16gb Storage: 800gb Ssd (partitioned) Nic 1: Internet Facing Nic 2: Lan Qty: 2 Vms Cloud Services Per Vm: Nat Gateway For Server Updates Vpn Connection For Cloud Management Cloud Content Delivery Network (cdn) Cloud Domain Name System (dns) Web Application Firewall (waf) Automated Software Vulnerability Management Threat Detection Service Elastic Ip Certificate Manager Virtual Machine Backup: Daily Data Transfer: 1tb /month Cloud Virtual Private Server (vps) - 6 Units Infrastructure Details: Operating System: (windows Server 2016) Vcpus: 2 Memory: 8gb Storage: 160gb Ssd Qty: 6 Vps Cloud Services Per Vps Data Transfer: 100gb Inbound; 100gb Outbound Managed Database: Engine Mysql/postgresql; 2 Vcpus; 4gb Ram Cdn Distribution: 200gb Transfer Load Balancer Point-in-time Snapshots Static Ip Address Dns Management One-click Rdp Access (windows) Powerful Api Highly Available Ssd Storage Server Monitoring Company Criteria A. At Least Six (6) Years Of Experience As A Cloud Service Reseller. Must Have A Certificate From The Cloud Service Provider Stating The Date Of Membership. B. Must Have At Least Three (3) Completed Projects Within The Year 2024. Must Have A Certificate Of Completion And Acceptance Or Sign Off Signed By The Procuring Entity Or Must Have At Least Seven (7) Completed Projects Within The Last Three (3) Years From The Date Of Submission. Must Have A Certificate Of Completion And Acceptance Or Sign Off Signed By The Procuring Entity. C. Should Provide A Certification From Cloud Infrastructure Provider Containing The Following Information: ● A Select Partner (minimum) ● A Public Sector Partner ● A Solution Provider D. The Bidder Must Have At Least One (1) Certified Solutions Architect. Must Attach Valid Certificate From Their Human Resource And From The Cloud Infrastructure Provider Proving The Same And Should Be On The Payroll Of The Bidders. E. The Bidder Must Have At Least Five (5) Cloud Practitioners. Must Attach Valid Certificate From Their Human Resource And From The Cloud Infrastructure Provider Proving The Same And Should Be On The Payroll Of The Bidders. F. The Cloud Service Provider Must Have An Established Local Zone Within The Philippines. Scope Of Work A. The Winning Bidder Shall Provide The Necessary Cloud Services Required For Hosting The Pcw Online Information Systems. B. Provision Of Diagnostic Reports And Updates Following The Day Of Connection Failures; And C. Provision Of Support Services. Outputs And Schedule Of Delivery 1. Preparation A. Set Up And Configure The Required Cloud-based Virtual Machines And Other Cloud Services Based On The Specifications; B. Provide Private Name Server And Access Accounts For Testing; C. Complete The Preparation Activities At One Week Or Seven (7) Calendar Days From The Receipt Of The Notice To Proceed. 2. Migration And Testing A. Migration Of Select Pcw Information Systems Will Start After The Setup And Configuration Of The Cloud-based Virtual Machines And Other Necessary Cloud Services B. The Selected Service Provider Shall Provide Pcw With One (1) Month Testing Of The Service. C. The Acceptance Test Procedure Shall Be In Accordance With The Following: ● The Acceptance Testing Will Be Undertaken For A Period Of One (1) Month. ● No Service Interruption During The Agreed Test Period. D. Pcw Shall Issue Certificate Of Acceptance To The Provider Upon Completion Of The Testing Period. E. Start Of The Service Provider’s Billing Shall Be Based On The Date Of Issuance Of “certificate Of Acceptance”. 3. Maintenance And Support A. Provide A Single Point Of Contact For Sales And Customer Support; B. Shall Respond To Request For Maintenance At No Additional Cost To Pcw; And C. Service Provider Must Immediately Advise Pcw Of Any Downtime Occurrence. D. The Selected Service Provider Should Be Able To Render The Following Services: ● Availability O Provide 99.99% Link Uptime For The Whole Duration Of The Contract. ● Render Customer Service Support ● Includes 8 Hours Per Day X 5 Days A Week Local Technical Support For Aws Infrastructure Support And/or Issues Thru Phone And Email Support (business Days Monday To Friday). O Support Response Time/service Level Agreement Priority Level Target Update Status Target Resolution Time 1 1 Hour Target Acknowledgement Time 8 Hours Or Less For Major It Systems Problems. 2 4 Hours At Least Once A Day 24 Hours Or Less For It Systems Problems. 3 1 Business Day Upon Request Advised Within 5 Business Day Of Notification. Level Description 1 Priority 1 Incidents Are Categorized As ‘critical”. This Is Either When The System Has A Major Technical Problem And Cannot Be Accessed, Or There Are Notified Transaction Issues That Are Either Highly Urgent /sensitive And/or Have Been Outstanding For Longer Than The Target Resolution Times For Priority 2 And 3. Ssi Will Provide A Post Incident Memo To Client Describing The Causes Of The Delay In Resolving The Incident And What Actions Have Been Taken To Prevent The Problem From Happening Again 2 Priority 2 Incidents Are Categorized As ‘urgent’ And Impact Either A Function Of The Pti System (accessed Is Retained) Or There Are Notified Transaction Issues That Are Either Urgent And/or Have Been Outstanding For Longer Than The Target Resolution Times For Priority 3. Examples Of Priority 2 Incidents Can Include: ▪ Slow System Response Times Being Experienced By Customers. ▪ An Unusual Level Of Transactions Being Rejected By The System 3 Priority 3 Incidents Are Categorized As “significant” And Are Either System Function Related Or Are Notified Transaction Issues. Examples Of A Priority 3 Incident Can Include: ▪ System Response Times Are Slow ▪ Operation Timeouts ▪ A Minor Software Fault. ▪ Service Request 4. User Training Conduct Of User Training For Pcw System Administrators. Contract Amount Php 2,200,000 (inclusive Of Vat) Contract Period :1 Year