National Statistical Institute Tender

Tenders are invited for "Service software support and on-site consulting for IBM Informix ASL products used in the NSI" Providing software support and on-site consultations for the IBM Informix ASL products used in the construction and operation of information systems at the National Statistical Institute (NSI), for a period of 1 year. Technical requirements 1. To provide service support for 50 IBM Informix Enterprise Edition licenses (competing users) including: ? delivery of new subversions (update) and main versions (upgrade) of the products, for the term of the contract; ? telephone consultations on the maintenance and operation of products - every working day from 8.30 am to 6.00 pm; ? an unlimited number of IBM troubleshooting requests in case of need to escalate a problem; ? service is performed through a single entry point (help desk) for all technical problems. Access to the single entry point is by telephone, fax and e-mail; ? the service is performed by certified specialists with working language - Bulgarian; ? the response time is up to two hours after receipt of the request at the single service entry point. 2. Providing consultations and performing service activities on site at the request of the NSI, up to 25 man-hours for installed IBM Informix ASL products in the NSI such as: ? the response time of the request is up to four hours after receipt and at the single entry point for service; ? the consultations are performed by certified qualified specialists in Bulgarian