Metropolitan Cebu Water District Tender

Description 29775-001 Annual Subscription - Two Factor Authentication/otp 1 Lot 357,595.00 357,595.00 Tor - Aircuve Vfront Multi-factor Authentication (mfa/2fa) License And Maintenance Support Renewal I. Objective: Renewal Of License And Maintenance Support Subscription Of Existing Aircuve Vfront Multi-factor Authentication (mfa/2fa) System In Order To Maintain, Sustain And Improve The Effective And Efficient Operation Of This System For Security, Protection And Prevention From Un-authorized Entries Or Logins To Mcwd's Online Systems And Safeguard Against Data Breaches And Cyber Attacks In Compliance With The Data Privacy Act Of The Philippines (ra 10173). Ii.coverage: -1 Year License And Maintenance Support Subscription Of Vfront Multi-factor Authentication (mfa/2fa) System With Authentication Server And User Portal Web Server Software For Maximum Of 200,000 Users And With Integration To Existing Company Customer Database System. Maintenance Support Subscription Includes The Following: "24x7 Support Response Time "remote Online Support - Call/email/online "failure Support - Immediate On-line Troubleshooting "fault Report - Fault Troubleshooting Report " Technical Support For Software Updates - Patch/minor Update/configuration Change/bugs/fixes " Provide Remote Support Based On Severity Protocol As Enumerated Below Severity And Service Level Agreements (sla) Severity Description Response Time Resolution Time ************see Severity Table On The Attached Tor ********* Iii. Scope Of Work Engineer Support And Maintenance Requirements: (reactive/pro Active) 1. Check And Evaluate Vfront Multi-factor Authentication System (mfa/2fa) As Inline With Authentication Server And User Portal Web Server Software. 2.check And Evaluate Errors/problems Of The 2fa System. 3.repair And Re-configure Problematic/defective 2fa Hardware Or Software Server And Database User. 4.check And Evaluate Inbound And Outbound 2fa Connection Using The User Web Access Portal. 5.conduct Functionality Testing. 6.test 2fa System To Be Accessible From Internal Wifi Users. 7.submit Report Regarding The Above Support Maintenance Work. The Supplier Shall Provide Any Minor Configuration Changes And Add-ons To The System At No Additional Cost To Client For Unlimited Cases. Iv.terms And Conditions: -vendor Must Have Skillsets To Deploy And Support The Product. The Vendor Must Submit Certificate Of At Least One (1) Certified Engineer For The Product Being Offered And Must Be Available Within The One (1) Year 24 X 7 Warranty Support. -vendor Must Be Able To Provide 24x7 Service Desk Assistance Reachable Via Email, Phone And Sms. -vendor Must Be A Registered Partner Of The Manufacturer. Vendor Must Submit Partner Certification Or Letter Of Authorization From The Manufacturer. -vendor Shall Perform Quarterly Maintenance As Per Mcwd Request With A Minimum Of Seven(7) Calendar Days Official Request Via E-mail. -submit Narrative And Technical Documentation For The Maintenance Of The Installed Two-factor Authentication (2fa) System Of Mcwd. ===== See Attached For More Tor Details ====== Terms And Conditions: 1. Delivery Term: Within 30 Calendar Days After Receipt Of P.o. 2. Place Of Delivery: Talamban 3. Payment Terms: Within 35 Calendar Days After Acceptance Of Goods. 4. Price Validity: At Least 60 Calendar Days From The Opening Of Bids. 5. Award Per: Lot 6. Price Should Be Inclusive Of Taxes. 7. Alternate Offers / Bids Are Not Allowed. 8. Price Quotations Shall Be Enclosed In Signed Sealed Envelope Labelled With The Corresponding Purchase Requisition Number(s) Of Bid Items. 9. Bid Price Shall Not Exceed The Approved Budget For The Contract (abc). 10. Brochures/technical Literatures Should Be Attached Together With This Quotation Request, As Required For Selected Bid Items. 11. Any Erasure Or Change Of Bid Price Should Be Duly Countersigned. 12. Violation Of Any Of The Foregoing Is A Ground For Outright Rejection Of The Bid. 13. Delay/short Delivery/non-delivery Of The Items Within The Specified Period Is Subject To Liquidated Damages Of One-tenth Of One Percent Per Day Of The Value Of The Undelivered. 14. Philgeps Registration Number/certificate And Valid/current Mayor’s Permit Shall Be Attached Upon Submission Of The Quotation. *mcwd Reserves The Right To Reject Any Or All Bids.