Land Bank Of The Philippines Tender

Description I. Cloud-based Hosting: • Provide Reliable And Scalable Cloud Hosting Capable Of Supporting Up To 100 Concurrent Users, With Options For Future Scalability As Needed, Including Storage Of Up To 80 Gb, 2 Vcpus, 4 Gb Of Memory, And 2nd Generation Processing Capabilities. • Ensure A 99.9% Uptime Guarantee Through Server Redundancy And Proactive Monitoring To Ensure Uninterrupted Service. • Assist In Configuring An Existing Domain For The Lms. • Ensure Data Encryption For User Security And Maintain Consistent Security Protocols. Ii. Lms Installation And Upgrades • Platform Installation: O Install And Configure The Latest Version Of The Lms Software On The Cloud Server. O Perform An Initial Setup, Including The Configuration Of Essential Features, Integrations, And Plugins To Meet Operational Requirements. • Scheduled Updates: O Perform Updates To Ensure The Platform Remains Secure And Fully Optimized. O Conduct Full Data Backups Before Updates To Protect Against Potential Disruptions And Ensure Data Integrity. O Test Updates In A Controlled Staging Environment Before Implementing Changes On The Live System. Iii. Customization And Branding • Theme Customization: O Customize The Lms Theme To Align With The Llfc’s Brand Identity, Including The Use Of Logos, Color Schemes, And Layouts. O Ensure A Seamless User Experience With A Responsive And Intuitive Design For Both Desktop, Laptop, And Mobile Users. • Mobile App Branding: O Provide Guidance On Customizing The Lms Mobile Application, Including Branding Elements Like Logos, Welcome Screens, And App Color Schemes. O Support The Integration Of Mobile App Features Aligned With Organizational Requirements. Iv. User Training And Onboarding • Comprehensive Training Sessions: O Deliver 40 Hours Of Hands-on And Comprehensive Role-specific Training Sessions For Key Personnel:  Teachers/course Creators: Training On Content Creation, Course Management, Grading, And Reporting.  Site Administrator: Training On System Configuration, User Management, And Troubleshooting. • Provide Detailed Training Materials, Including Step-by-step Documentation, Instructional Videos, And Quick Reference Guides. • Record Training Sessions For On-demand Access By Employees. V. Support Services • Technical And Administrative Support: O Provide 20 Hours Up To Unlimited Support Of Technical And Administrative Assistance. O Offer Multi-channel Support Whether Via Face-to-face, Email, Phone, Or Live Chat. O Ensure Critical Issues (e.g., System Outages) Are Quickly Resolved And Respond To Non-critical Issues Without Delay. O Provide Updated Escalation Matrix. • Proactive Monitoring: O Continuously Monitor System Performance And Server Health To Address Potential Issues Before They Impact Users. Vi. Consulting And Project Management • Consulting Services: O Provide 20 To 30 Hours Of Consulting Support To Optimize Platform Usage, Integrate Advanced Features, And Recommend Enhancements. O Offer Expert Advice On Adopting Best Practices For E-learning And User Engagement. O Schedule Meetings To Track Progress, Address Challenges, And Ensure Timely Delivery Of Deliverables. O Maintain Transparent Communication And Detailed Documentation Throughout All Phases Of The Project. Vii. Reporting And Feedback • Generate And Deliver Monthly Reports, Provided By The Supplier Or Through System-based Generation, Detailing System Usage, Performance Metrics, And User Engagement Trends. • Highlight Areas For Improvement And Provide Actionable Recommendations For Enhanced Performance And User Satisfaction. • Conduct Regular Feedback Surveys And Interviews With Users To Gather Insights On Their Experiences And Identify Areas For Enhancement. • Incorporate Feedback Into System Updates And Future Developments To Ensure Alignment With User Needs. Viii. Minimum Qualifications For The Service Provider • The Lms Provider Should Have Successfully Completed A Minimum Of 5 Contracts With Government Offices, Showcasing Their Ability To Handle Similar Projects. • The Lms Provider Must Have The Capacity And Ability To Provide Maintenance Services And Technical Support. • The Lms Provider Must Be Operating For 5 Years. • The Lms Provider Must Submit A Copy Of The Latest Business Continuity Plan Should Disaster Arise From The Platform. Ix. Deliverables And Timetable: • The Project Engagement Shall Start Not Later Than 15 Calendar Days Upon Receipt Of The Notice To Proceed. Supplier Must Provide Timeline Or Milestones Of The Project. The Project Must Be Completed Within A Maximum Duration Of 12 Months From The Date Of The Notice To Proceed. X. Contract Payment Scheme • 99% Of The Payment Will Be Made Upon Delivery Of The Whole Project Or System, While The Remaining 1% Will Be Withheld After A Year And Upon Satisfactory Fulfillment Of The Agreed Product Requirements Or Approval Within The Specified Timeline.