Eurasian Development Bank Tender

Tenders are invited for Proposal for technical support and modernization of the existing avaya telephony system at the offices of the eurasian development bank Telephone station in Almaty (automatic telephone exchange Avaya Aura. PKS) Telephone station in Moscow (automatic telephone exchange Avaya Aura. PKS) Telephone station in Nur-Sultan (Avaya IP Office SE PBX) Telephone station in Minsk (automatic telephone exchange Avaya IP Office 500) Telephone exchange in Yerevan (PBX Avaya IP Office 500) Telephone exchange in Bishkek (PBX Avaya IP Office 500) Telephone station in Dushanbe (automatic telephone exchange Avaya IP Office 500 Telephone exchange in St. Petersburg (PBX IP Office 500) etc Equipment maintenance should include the following types of work: 1. Elimination of failures and damage to the system: emergency restoration of equipment operability in 24x7x365 mode; diagnostics and clarification of the causes of equipment malfunctions; software testing of the problem encountered; elimination of software and hardware failures and damages; analysis of the causes of malfunctions and taking measures to eliminate the possibility of their occurrence; if necessary, emergency departure of specialists in case of an emergency; provision of serviceable equipment for temporary use, in case of availability in the Contractor%s warehouse, instead of the out of order; provision and installation of new software adjustments (patches) for equipment within the purchased versions; laboratory modeling of the problem at the Contractor%s stand; escalation of the request to the Avaya manufacturer, formalization of the problem, joint work of the Contractor with the Avaya manufacturer%s specialists EURASIAN DEVELOPMENT BANK,