Civil Aviation Authority Tender

In A Crisis Situation, Where Consumers Abroad May Need Emergency Repatriation Back To The Uk, There Is Currently No Service Provision Immediately Available Whereby, Under Certain Business Rules, A Consumer Can Arrange Their Own Flights Back To The Uk Using Existing Scheduled Services And Charter Services Arranged By The Caa. The Caa Is Therefore Seeking Interested Parties Who May Be Able To Design, Build , Test And Implement An Efficient And Cost-effective Flight Booking Service In Which A Consumer Is Able To Book Their Own Repatriation Fight(s) Back To The Uk Under Certain Business Rules. The Service Will Need To Offer Consumers All Fares Available On The Gds, And Additional Rescue Fares Offered By Various Airlines During The Period Of The Crisis. The Service Solution Will Need To Be Able To Offer Online Flight Ticketing And Manage Any Changes To Ticketing Under Certain Business Rules. Where A Financial Flight Contribution Is Required From The Consumer, The Service Solution Will Need To Be Able To Collect And Reconcile Card Payments Made By The Consumer And Have An Audit Function Capable Of Tracking And All Payments Made. Because Of The Nature Of An Emergency Repatriation, The Service Solution Will Need To Offer A 24/7 Service Support For The Period Of The Crisis With Further Reduced Support During The Post Repatriation Phase. The Service Solution Will Need A Capability To Database All Consumer Data Impacted By The Crisis So That Business Rules Can Be Applied To Consumers Indicating Entitlement To A Repatriation Flight And Where Applicable The Associated Costs. This Will In The Future Be Replaced By An Api To The Caa's Central Repatriation Database Which Will Be Used As The Master Record Keeping Database. Due To The Nature Of The Service Solution And The Need To Stand Up The Solution Quickly In Response To A Crisis It Would Be Preferable For Potential Bidders To Have A Ongoing Commercial Interest In The Travel Industry And Hold A Atol License. Should You Be Interested In This Requirement, Please Express An Interest By No Later Than 5pm On 31st January 2024 By Emailing Scott.taggart@caa.co.uk