Tender Results of Norwich City Council

0344 Telephone Number and Call Charges-The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call...

Heigham park toilet build-The demolition of existing single storey washrooms with replacement of purpose new-build washrooms in Heigham Park, a Norwich City Council owned park.

Postal collection and delivery services-The council has a need for the delivery and collection of postal services for all non-electronic written correspondence.

Postal collection and delivery services-Collection and Delivery of Letters, Large Letters and Parcels Contract has been procured via Lot 2 (Delivery and Collection of Letters, Large Letters and Parcels within UK) of the Postal Services & Solutions framework (RM6280) with CCS (Crown Commercial Services) matches the councils requirements. It is a collaboration with two other public sector procurement organisations; ESPO and YPO (Yorkshire Purchasing Organisation). A benchmarking exercise was carried out with all 6 suppliers on the L...

Learning Room 2024 to 2026-Learning Room system for Norwich City Council employees to stay up to date with council policies and take part in e-learning opportunities. Contract awarded via CCS G-Cloud 13 framework - call-off arrangement, Direct Award to incumbent supplier. 1 year award 2024-2025 with optional extension built in to 2026. Cost includes 4 collections of training packages.

Mobile device SIMs-Norwich City Council and Norwich City Services Limited (NCSL) have a number of mobile telephones in use by staff as well as a number of SIMs in tablets, laptops, door entry systems and various other services. The current contract ended and to avoid service disruption, a new contract was directly awarded to the incumbent via Lot 1 of the Mobile Voice and Data Services Framework (ref: RM6261) with Crown Commercial Services (CCS).

Outsystems Digital Development Software Platform-The scope of the service will cover: •Access to the Outsystems platform for solution development •Use of a Live platform for deployment of secure solutions for us by council staff, partners and customers •Access to Capita Foundry and Outsystems experts for advice, guidance and training

Anywhere 365 upgrade-As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support.

Uniform System-To build upon existing software (UNIform) already used within the service but providing add-ons and enhancements to existing systems to ensure better workflows, data management and, most importantly, customer experience.

Door Entry and Access Control New Installations-Installation of new door entry and access control systems at the various sites complete with new fob entry with the installation of new doors and screens.