Tender Results of Norwich City Council

Income Management System-Income Management System. Contract is a call-off from Back Office Software Framework (ref: RM6194) via Crown Commercial Services (CCS). Software as a Service (SaaS) solutions for back office applications, for deploying either in the cloud, on premise or hybrid. Available for all public sector organisations.

SMS and Text Charges-SMS text services are used to enable the council to communicate with residents of the City of Norwich whose mobile telephone number is already held on file. The text messages are used for Business Reasons and can be unique one-off text messages or bulk SMS communications for notifications as below. Customers can opt out at any time. The contract has been awarded via a Call-off process from G-Cloud 13 framework with Crown Commercial Services (CCS).

HR & Finance System - Unit 4 Payroll Build and Consultancy-Payroll module and consultancy support.

HR & Finance System - Unit 4 Payroll Build and Consultancy-Payroll module and consultancy support. Contract has been procured via NEPRO3 Framework with Bloom Procurement Services Limited via a compliant Direct Award process.

Supplier Invoice Scanning Software-Cloud hosted invoice capture software solution. Procured via Crown Commercial Services (CCS) G-Cloud 13 framework - compliant Direct Award process.

HR & Finance System - Unit 4 Support Services-Software consultancy services for new ERP Unit4 Finance and HR system that went live in February 2024. Supplier to work with council on software issues and support the in-house IT team with queries. Contract was procured via Bloom Procurement Services Ltd via the NEPRO3 framework - compliant Direct Award procedure.

0344 Telephone Number and Call Charges-The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call...

Heigham park toilet build-The demolition of existing single storey washrooms with replacement of purpose new-build washrooms in Heigham Park, a Norwich City Council owned park.

Postal collection and delivery services-The council has a need for the delivery and collection of postal services for all non-electronic written correspondence.

Postal collection and delivery services-Collection and Delivery of Letters, Large Letters and Parcels Contract has been procured via Lot 2 (Delivery and Collection of Letters, Large Letters and Parcels within UK) of the Postal Services & Solutions framework (RM6280) with CCS (Crown Commercial Services) matches the councils requirements. It is a collaboration with two other public sector procurement organisations; ESPO and YPO (Yorkshire Purchasing Organisation). A benchmarking exercise was carried out with all 6 suppliers on the L...