British Council The Tender Result

Consultancy - Customer Management System-• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for ...