Public Works Department Tender

Automated WhatsApp alerts for Service Providers (Electrician/Plumbers/Carpenters/Technicians etc.) and / or Clients from a Centralized Helpdesk Number. It should be an API based WhatsApp number integrated with central ticketing system, the services are to be hosted on cloud infrastructure EC2, high memory instance or equivalent, with a capacity of parallel communications. The memory shall be minimum 9216 GiB, EBS-only instance and network bandwidth of 100GBPS and EBS Bandwidth of 38GBPS.

Providing Software maintenance system on day to day basis, on remote bases for maintenance of Cloud Server, Complaint Tracker Communication System, Toll Free number maintenance, SMS Integration, Work details is as under : a) Database Physical Space management b) Modification of Engineers Assignment in software c) Weekly Database Backup - Raw Data, appl. s/w e) PSU, Patchset update f) Correction / Modification of Complaints in software g) Cloud Server Operating System Management h) Cloud Server Patching, VPN look after. i) Space management over the cloud server. j) Software changes / modification / additions k) Alert log monitoring l) Statistical Report generation m) Database to be up and running 24X7 n) Database Critical Patch (CPU) application year o) Performance Tuning of Database p) Database Parameter adjustment to load of data q) Interaction/feedback with engineering department for improvement of services r) Database Physical Space managements) Data file Addition over file systemt) Archive log managementu) Index creations / modificationsv) Password profile setting/ resetting/ changesw) Performance Tuning of Databasex) Toll-Free flow of traffic need to controly) SMS functionality working properlyz) Maintenance of cloud server firewall, services up and running 24x7

Whitelabeled Karyakarta App for Android, having features as follows: Automated FCM Alerts on creation of new ticket Assignment interface for Service Providers, Admin cum Supervisor and Supervisors Change tickets status along with duplex communication to clients Ensure closure of tickets via OTP Native Android app supporting SDK 20 and above. Integration with central control system through REST API's Faster data transfer using JSON

White labeled Native Android and iOS App supporting all major versions of Android and Apple releases integrated with FCM, having features as follows: Secure Login via OTP Booking of ticket viewing que status Timline viewing Genrration of OTP with every new ticket as well as cancellation of any new ticket Java based App development integrated with REST API's, hosted on central ticketing system

Creation and Maintenance of Platform on iOS for hosting above Native Karyakarta and Client Subscription.

Creation and Maintenance of Platform on Android for hosting above Native Karyakarta and Client Subscription.