Public Works Department Tender
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Costs
EMD
₹ 25,493Document Cost
Refer DocumentsTender Fee
Refer Documents
Summary
Rmo Data Communication And Lan Networking System At Gtb Hospital, Shahdara, Delhi
Description
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Contact
Tender Id
2024_PWD_259676_1Bid Award Id
ViewTender No
111/EE (E)/HMED East/PWD/GTBH/2024-25Tender Authority
Public Works Department ViewPurchaser Address
-Website
http://https://www.pwddelhi.gov.in/
GEM & Bid Advisory Services
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BOQ Items
Provide Operator as skilled Labour with good computer knowledge and relevant experience at Hospital, Operator work as assistant to assist Development manager for efficiently working of hospital enquiry. Daily in one shift (8 Hours) on all days, excluding all goverment declared holidays & Sunday. [1 No. for 12 Months at Central Enquiry timing 9 AM to 5 PM]
6
187536
31256
Providing of Toll Free Number : xxxxxxxxxx having following features , With one year validity - Custom IVT
- Call Tracking
- Four parallel channels
- Call forwarding to any number - Call recording - 24x7 call availability
- Call routing to particular agent
- Call analytics
- Unlimited Call logs
- Live call transfer
- Pull and Push APIs
6
38784
6464
Providing Integration of Toll Free with Complaint Tracker Communication software with following features:-
- Integration of Toll Free number : xxxxxxxxxx with CTS.
- Complaints registraed over Toll-Free, automatically registered with Complaint Tracker System and will generate new Complaint.
- Recording of Complaintee voice and number get registered with Complaint tracker system.
- During Night/ Weekends (Sundays), emergency complaint forward to staff on emergency duty and voice of Comlpaintee and emergency staff get registered within complaint tracker system.
1
315935
315935
Providing Software maintenance system on day to day basis, on remote bases for maintenance of Cloud Server, Complaint Tracker Communication System, Toll Free number
maintenance, SMS Integration, Work details is as under :
a) Database Physical Space management
b) Modification of Engineers Assignment in software
c) Weekly Database Backup - Raw Data, appl. s/w
d) Additions / Deletion Hospital Locations in software
e) PSU, Patchset update f) Correction / Modification of Complaints in software
g) Cloud Server Operating System Management
h) Cloud Server Patching, VPN look after.
i) Space management over the cloud server.
j) Software changes / modification / additions
k) Alert log monitoring for ORA-errors
l) Statistical Report generation
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m) Database to be up and running 24X7
n) Database Critical Patch (CPU) application year
o) Performance Tuning of Database
p) Database Parameter adjustment to load of data
q) Interaction/feedback with engineering department for improvement of services
r) Database Physical Space management
s) Data file Addition over file system
t) Archive log management
u) Index creations / modifications
v) Password profile setting/ resetting/ changes
w) Performance Tuning of Database
x) Toll-Free flow of traffic need to control
y) SMS functionality working properly
z) Maintenance of cloud server firewall, services up and running 24x7
6
520830
86805
Evaluation Notes How It Works ?
Potential Partner
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