Public Works Department Tender
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Public Works Department - PWD Tender
Eprocure
Opening Date12 Feb 2021
Closing Date20 Feb 2021
Tender Amount₹ 30,34,585
Costs
EMD
Refer DocumentsDocument Cost
Refer DocumentsTender Fee
Refer Documents
Description
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Contact
Tender Id
2021_PWD_200052_1Bid Award Id
ViewTender No
92/EE(E)/PWD HMED SW/2020-21Tender Authority
Public Works Department ViewPurchaser Address
-Website
http://https://www.pwddelhi.gov.in/
GEM & Bid Advisory Services
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Documents
BOQ Items
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A4 Ream Paper
24
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274
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Providing SMS Services, package of 50000 SMS in a Year for Centralized Enquiry in Hospital etc. complete as reqd. -1 job per year
2
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8263
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Providing Internet connection complete as required for Centralized Enquiry at Hospital
24
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849
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Providing of Toll Free number : 1800 xxxx, with One year Validity, (1 Job per Year) having following features :
- Custom IVR
- Call tracking
- Four parallel channels
- Call forwarding to any number
- Call recording - 24*7 call availability
- Call routing to particular agent
- Call analytics
- Unlimited Call Logs
- Live call transfer
- Pull and Push APIs
2
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68897
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Providing Software Operation and maintenance on day to day basis, on remote bases of Complaint Tracker System, Cloud Server, Toll Free number maintenance, SMS Integration :
Work details is as under:
a) Database Physical Space management
b) Modification of Engineers Assignment in software
c) Weekly Database Backup - Raw Data, appl. s/w
d) Additions / Deletion Hospital Locations in software
e) PSU, Patchset update once in a year
f) Correction / Modification of Complaints in software
g) Cloud Server Operating System Management
h) Cloud Server Patching, VPN look after.
i) Space management over the cloud server.
j) Software changes / modification / additions k) Alert log monitoring for ORA-errors
l) Online Statistical Report generation
m) Database to be up and running 24X7
n) Database Critical Patch (CPU) application year
o) Performance Tuning of Database p) Database Parameter adjustment to load of data
q) Interaction/feedback with engineering department for improvement of services r) Database Physical Space management
s) Datafile Addition over file system
t) Archive log management
u) Index creations / modifications
v) Password profile setting/ resetting/ changes
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For First 12 Months
12
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62064
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For Next 13th Months to 24th Months
12
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65167
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Providing Oracle Named user Enterprise edition License of database Purchase with validity of one year for Centralized enquiry at Hospital, Installation and Configuration for Centralized Enquiry at Hospital etc. complete as reqd. One number per year
2
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87604
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Provide Data Entry Operation/ Computer Operator as skilled labour with good computer knowledge and relevant experience at Centralized enquiry at Hospital, in one shift (8 Hours) on all days, excluding all government declared holidays & Sunday. [1 No. for 12 Months at Central Enquiry timing 9 AM to 5 PM]
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For First 12 Months
12
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22234
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For Next 13th Months to 24th Months
12
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23346
Evaluation Notes How It Works ?
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