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Housing And Urban Development Corporation Limited

  • Tender Amount

    ₹ 10,25,000

  • EMD

    ₹ 20,000

  • Opening Date

    22 Mar 2019

  • Closing Date

    10 Apr 2019


Amc Of Desktop Computers Printers Scanners And Plotter And Hiring A Resident It Support Engineer

Tender Notice-1388.8 kBTendernotice_1.pdf
AMC of Desktop Computers Printers Scanners and Plotter and Hiring a Resident IT Support Engineer

HUDCO/ITW/AMC/234/2015-2016/Vol-XI Dated 21/03/2019 REQUEST FOR PROPOSAL For 1) ANNUAL MAINTENANCE CONTRACT OF DESKTOP COMPUTERS, PRINTERS, SCANNERS & PLOTTER 2) HIRING A RESIDENT IT SUPPORT ENGINEER AN ISO 9001:2015 Certified Organization HOUSING & URBAN DEVELOPMENT CORPORATION LIMITED Core 7-A, HUDCO Bhawan, India Habitat Centre, Lodhi Road, New Delhi 110003 Tel: 011-24648160 Extn. 3007 Fax: 011-24645308 ,Website: Email: ,CIN: U74899 DL1970GOI005276 The tender document can be downloaded from the website or HUDCO/ITW/AMC/234/2015-2016/Vol-XI Dated 21/03/2019 Sub: AMC of Desktop Computers, Printers, Scanners & Plotter and Hiring a Resident IT Support Engineer. Dear Sir/Madam, HUDCO is a fully owned Govt. of India Enterprise (under the administrative control of Ministry of Housing and Urban Affairs, Govt. of India) having corporate office at New Delhi. HUDCO invites sealed quotations for AMC of Desktop Computers, Printers, Scanners, Plotter and Hiring a Resident Support Engineer at its corporate office as per details provided in Annexure- III. The Annual Maintenance contract will be for a period of one year. However this may be extended further on sole discretion of HUDCO. Scope of Work:- A: FOR AMC OF DESKTOP COMPUTERS, PRINTERS, SCANNERS & PLOTTER:- The comprehensive maintenance contract will consist of day to day Maintenance of equipments. The vendor has to keep them fully operational. The maintenance contract will include Preventive Maintenance, necessary repairs to be performed, replacement of defective/damaged parts, components and other accessories free of cost and providing standby equipment’s whenever required. Following shall be terms and conditions of the contract:- 1. The maintenance contract will consist of:- a) Attending to complaints of computers, Printers, Scanners & Plotter under AMC on daily basis. b) Onsite preventive and corrective maintenance of computers, Printers, Scanners & Plotter. c) Necessary repairs/replacement of defective/damaged parts, components and other accessories including mouse, keyboard, motherboard, batteries, roller, tray, drum kit, Fuser, Heater, Teflon sheet etc. free of cost. HUDCO will provide only printer ink cartridge/Toner. Vendor has to provide ink cartridge/toner of standby printers one time if the model of standby printer is different from existing model of HUDCO. d) System support /troubleshooting to keep the computer system, Printers, Scanners & Plotter fully operational at HUDCO Corporate office. e) Upkeep and maintenance of the hardware and installed software’s. f) The Annual Maintenance Contract (AMC) shall be comprehensive in nature and shall cover reloading of licensed operating systems, application software, data retrieval, data back-up, repair and replacement of hardware, if necessary with similar functional parts, of all parts and accessories installed but shall not include consumables. Plastic parts of the machines will not be treated as consumables. In other words, all components, parts and connecting cables shall comprise the hardware, and all operating systems, application software, data retrieval, data back-up, etc., shall comprise the software for the purpose of this comprehensive AMC. Components and parts that may not have been expressly mentioned here but which are provided by the manufacturer as standard original equipment of the computer, Printers, Scanners & Plotter shall be treated as hardware/software of the computer, Printers, Scanners & Plotter for the purpose of the comprehensive AMC. (g) Vendor to provide and maintain the required drivers for maintaining the Equipments. (h) Repair to be carried out at the location of the equipment. Stand-by arrangements to be made for each equipment which is to be taken to workshop for repair. (i) Preventive mai

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