Assam Power Distribution Company Limited Tender

The required prior work experience for the bidder includes having at least one Call Center solution deployed for any Central/State Govt PSU/ Electricity Board / Power Distribution Company for a minimum duration of 1 Year in the last 3 years. Additionally, the bidder should have work experience of supplying and setting up of Servers/Firewall/Networking equipment/Storage device or any other related items to any Central Govt./ any State Government/ PSU / Scheduled Bank/ Public Listed Company in India in the last 5 years as on the date of bid submission, with a minimum value of each project being at least Rs. 20 Lakhs. The bidder should also have implemented the Proposed PBX Contact Centre solution (software) for any Govt/ PSU/ Scheduled Bank/ Electricity Board / Power Distribution Company which has completed at least 1 year of successful operation after April 2020. The evaluation criteria for the bidder's relevant work experience are as follows: - >=1 Projects : 10 Marks - >=3 Projects : 15 Marks - >=6 Projects : 20 Marks For the Proposed PBX Contact Centre solution, the evaluation criteria are: - >=1 Project : 5 Marks - >=3 Projects : 10 Marks - >=6 Projects : 15 Marks No specific percentage of similar works completed is mentioned. However, the bidder needs to provide a Letter of Intent/Work Order/ Contract and Client Certificate for successful execution/completion of the project, or a CA certificate of project details. Relevant work orders/ LoA with corresponding performance certificates from clients certifying successful completion/or successful continuous performance of operation of call center by providing manpower are required to be submitted. The bidder should have a minimum average annual turnover of Rs 3 Crores from IT/ ITeS / Telecom Solutions/ BPO in the last three Financial Years, and a positive Net Worth in the last 3 Financial years. No specific amount or percentage is mentioned for similar works completed, apart from the minimum average annual turnover and project value.