VETERANS AFFAIRS, DEPARTMENT OF USA Tender

B.3 Statement Of Work 1. Contract Title: Janitorial Services For The Child Care Center 2. General Information: This Is A Non Personnel Services Contract To Provide Janitorial Services For The veteran Affairs Portland Healthcare System Vermont Hills Family Life Center. The Government Shall not Exercise Any Supervision Or Control Over The Contract Service Providers Performing The Service herein. Such Contract Service Providers Shall Be Accountable Solely To The Contractor, Who In Turn Is responsible To The Government. 3. Description Of Services: The Contractor Shall Provide All Personnel, Supervision, And Other And Non Personal Services Necessary To Ensure That Janitorial Services Are Performed At The Vermont Hills Family Life Center As Defined In This Performance Work Statement (pws). The Contractor Shall Perform To The Standards In This Contract. 4. Background: This Is A New Requested Service. This Service Is Required Because The Veteran Affairs portland Healthcare System Is Lacking The Necessary Staff To Facilitate The Appropriate Cleaning Of The vermont Hills Family Life Center. Because This Is A Child Care Center, It Is Critical That The Infection control Requirements Are Met Daily. 5. Period Of Performance: The Period Of Performance Shall Be For A Base Year Plus Four (4) One Year option Periods. 6. Specific Tasks: 6.1 Offices, Entrances, Conference Rooms, Hallways, Common Areas: a) Dust Horizontal Surfaces Desk, Credenza, Counter, And File Cabinet Tops Daily b) Spot Clean Horizontal Surfaces For Removal Of Coffee Rings And Spillage Daily c) All Doors, Handles, Windows Cleaned And Disinfected Daily d) Internal Glass Partitions Cleaned Of Fingerprints And Smudges Daily e) Doors And Walls Cleaned Of Fingerprints And Smudges Daily f) Empty All Waste Paper Receptacles And Replace Waste Receptacle Liners Daily g) Clean And Disinfect Trash Receptacles As Needed, But No Less Thank 1x Per Month h) Disinfect All Telephone Receivers And Dust Phone Bases Daily i) Disinfect Light Switches, Light Switch Plate Covers, And Door Handles Daily j) Clean And Sanitize Drinking Fountains Daily k) Polish All Drinking Fountains And Sinks Daily l) High Dusting Air Vents, Hvac Return Air, Tops Of Doors, Door Frames, Ceiling Corners Weekly m) Low Dusting Front And Sides Of Desks, Legs Of Chairs, Tables, And Chair Bases Weekly n) Furniture Vacuum Fabric And Wipe Down Other Surfaces To Remove Dust And Lint 2x Per Month o) Vacuum, Sweep Or Dust Mop All Hard Surface Floors Daily 6.2 Non Carpeted Floors (hard Floors: Ceramic, Resilient Tile (vct) And Concrete). thoroughly Mop All Hard Surface Floors Daily. Maintain Hard Floors Free Of Grit, Soil, Dust, Scuff And Heel marks, Stains, Spills, Debris, Litter And Other Foreign Matter By Effective Routine Cleaning. Accomplish cleaning By The Most Appropriate Method (vacuum, Sweep, Dust Mop, Damp Mop, Spot Clean And machine Scrub, Etc.) And With Cleaning Solutions If Applicable, For The Specific Floor Type. After Cleaning, ensure Floor Surfaces To Include Grout Have A Uniform, Clean Appearance Without Streaks, Swirl Marks, detergent Residue, Or Any Evidence Of Soil, Stain, Film, Or Standing Water. Clean Baseboards, Corners, And wall/floor Edges Once A Month. Move Chairs, Trash Receptacles, And Other Easily Moveable Items To maintain Floors Underneath These Items And Return Them To Their Original And Proper Positions After cleaning. All Flooring That Requires A Finish Will Be Stripped And Waxed Quarterly Using Approved Floor Care Products. 6.3 Carpeted Floors. maintain Carpets Free Of Soil, Dirt, Debris, Litter And Other Foreign Matter By Performing Wall To Wall vacuuming Of The Carpeted Areas Daily And Removing Spots And Small Spills From Carpets Daily. Detail vacuum Carpet Edges And Corners Along Walls And Partitions And Dust All Baseboards Once Monthly. a) Both Installed Carpeted Areas In The Infant And The Toddler Areas To Be Appropriately cleaned (extracted) Quarterly. Spot Cleaning Or Emergent Cleaning Due Accidental Soil Will Be On A As Needed Basis, Called In By Either The Cor, Housekeeping Officer Or Designated Ems Official b) All Interior Throw Carpets To Be Appropriately Cleaned (extracted) Once Per Month. 6.4 Child Restrooms And Staff Restrooms: a) Clean And Disinfect Counter Tops, Wash Basins, Toilets, Toilet Seats And Urinals Daily b) Clean And Disinfect All Dispensers, Fixtures, And Mirrors Daily c) Empty Trash Receptacles Daily d) Empty Sanitary Napkin Receptacle And Disinfect Daily e) Spot Clean Partition Tile And Walls Daily f) Restock Hand Soap And Paper Products Daily g) Disinfect Partition Handles, Door Handles, And Light Switches Daily h) Clean And Sanitize Outside Surfaces Of Dispensers And Trash Receptacles Daily i) Polish All Dispensers, Fixtures, And Mirrors Daily j) Sweep And Thoroughly Mop Floor With Germicidal Solution Daily k) Clean And Disinfect Restroom Partitions And Walls Around Toilets And Urinals Daily l) High Dust Tops Of Partitions, Air Vents, Mirror Frames, And Tops Of Doors Daily 6.6 Break Areas: a) Counters, And Table Tops Cleaned With Approved Disinfectant Daily b) Fronts Of Counters And Chairs Cleaned Daily c) Sinks Cleaned With Approved Disinfectant Daily d) Wipe Down Outside Of Refrigerator And Microwave 2x Per Week e) Inside Of Microwave Cleaned 1x Per Week f) Trash Removed Daily, Receptacle Cleaned As Needed g) Coffee Machines Turned Off h) Sink Thoroughly Scoured Using Liquid Cleanser Daily i) Table Bases And Chair Legs Cleaned 1x Per Month 6.7 Child Care Areas (infant, 2.5 3 Year, Toddler, General Area And Outside Play Area): a) Dust Horizontal Surfaces Daily b) Clean And Disinfect All Toys And Furniture In Play Areas With Food Grade Child Safe Disinfectant daily c) Spot Clean Horizontal Surfaces For Removal Of Soil Daily With Food Grade Child Safe Disinfectant d) All Doors, Handles, Windows Cleaned And Disinfected Daily e) Internal Glass Partitions Cleaned Of Fingerprints And Smudges Daily f) Walls Cleaned Of Fingerprints And Smudges Daily g) Empty All Waste Paper Receptacles And Replace Waste Receptacle Liners Daily h) Clean And Disinfect Trash Receptacles As Needed, But No Less Thank 1x Per Month i) Clean And Disinfect All Frequently Touched Surfaces On Outside Play Equipment Daily 7. Immunizations: All Contractor Employees Assigned To Clean The Child Care Center Shall Be Free Of Communicable Diseases, To Include Tuberculosis, Prior To Entering The Facility. The Contractor Shall Be Responsible For Providing Certification That All Of Its Employees Meet These Requirements. Employee Immunizations (including Cost And Scheduling) Are The Responsibility Of The Contractor. applicable Immunizations Include: mumps Measles rubella Tetanus diphtheria Polio hepatitis B Varicella tuberculosis Skin Test Influenza covid-19 8. Required Documentation: Provide A Summary Listing Of All Contractor Employees To Work At The Child Care Center. Listing Shall Include Name, Position, Dates Of Background Check And Certification Of Immunization Requirements Compliance. In The Event That A Contractor Employee Is Replaced, Even Temporarily, The Replacement Shall Meet All Requirements As Set Forth Prior To Beginning Work. Failure To Fulfill These Requirements, In Sufficient Time To Replace An Employee Shall Not Relieve The Contractor Of Its Responsibilities In Accordance With This Pws. Failure To Provide These Statements Will Prohibit Contractor Employee Entrance Into The Child Care Center. The Contractor Shall Update The Listing As Necessary And Provide A Current Copy To The Contract Officer S Representative (cor). The Contractor Shall Submit Both A Negative Test Report For Each Employee (as Provided By Either The Public Health Department Or employee S Doctor) And Current Immunizations Records To The Child Care Center Director Prior To The employee Starting Work, As Well As One Week Prior To The Start Of Each Option Year. 9. Contract Employee Interaction: Physical Contact Between Contractor Employees And Children Shall Not Be Allowed And All Contractor Employees Shall Not Be Alone With Children Unsupervised. 10. Cleaning, Disinfecting And Sanitizing Solutions: The Contractor Shall Store All Disinfecting, Cleaning, And Sanitizing Solutions In Their Original, Labeled Containers. Only Ems Approved And Provided Germicidal/sporicidal Will Be Used In Performance Of The Contract Cleaning Of The Vermont Hills Childcare Center. 11. Cleaning Equipment/materials/supplies: All Cleaning Chemicals, Equipment And Tools Needed To Meet The Specific Tasks Will Be Provided By The Facility. Contractor Shall Ensure All Items Used Are Kept Secure From Inadvertent Access By Va Employees Or Visitors Within The Vermont Hills Child Care Center. 12. Safety Data Sheet (sds): All Chemical Sds Will Be Maintained By Environmental Management Services And Be Provided Upon Request. 13. Hazardous Material Identification: Sds Documents Are Required Per The Federal Code Of Regulations: 40 Cfr Part 302 And The Latest Version Of Federal Standard No. 313 (including Revisions Adopted During The Term Of The Contract) For Any Other Material Designated By The Government As Potentially Hazardous And Requiring Safety Controls. You Can Find This Information At: Http://www.gsa.gov/portal/mediaid/206235/filename/fedstd 313e.action And Ttp://www.ecfr.gov/cgi Bin/textidx?tpl=/ecfrbrowse/title40/40cfr302_main_02.tpl. 14. Safety: The Contractor Shall At All Times, Exercise Care And Caution In Performing The Duties Described In The Pws So As Not To Cause Injury To Themselves Or Other Persons. The Contractor Shall Perform The Assigned Tasks And Duties In A Safe Manner In Accordance With The Occupational Safety & Health Administration (osha) In 29 Cfr 1910.1200 (https://www.osha.gov/employers/index.html). The Contractor Shall Be Responsible For Any Damage To Government And/or Personal Staff Property. All Damage By The Contractor Shall Be Repaired Or Replaced By The Contractor At No Additional Cost To The Government. The Contractor Shall Be Responsible For Ensuring All Equipment, Tools, And Supplies Used In The Performance Of A Contract Resulting From This Solicitation Meet Necessary Safety Requirements And Employees Have Full Working Knowledge Of Their Use. 15. Dress And Appearance: All Contractor Employees Shall Wear Proper Identification Badges Or Other Identifying Apparel While On The Premises. All Contractor Employees Will Be Presentable And Dressed In A Manner That Promotes A Positive Va Image. 16. Key Control: The Contractor Shall Establish And Implement Methods To Ensure All Keys And/or Access Cards Issued To The Contractor By The Government Are Not Lost Or Misplaced And Are Not Used By Unauthorized Persons. The Contractor Shall Not Duplicate Any Keys Issued By The Government. The Contractor Shall Immediately Report To The Cor Any Occurrences Of Lost Or Duplicated Keys. In The Event Keys (other Than Master Keys) Are Lost Or Duplicated, The Contractor May Be Required, Upon Written Direction Of The Contracting Officer, To Re Key Or Replace The Affected Lock Or Locks Without Cost To The Government. The Government May, At Its Option, Replace The Affected Lock Or Locks Or Perform Re Keying And Deduct The Cost Of Such From Payment(s) Due The Contractor. 17. Schedules: The Contractor Shall Submit An Annual Schedule For Performance Of Services As Described In The Pws To The Cor For Acceptance. 18. Phase Out Plan: To Ensure A Smooth Transition In The Change Of Work Effort, The Contractor Shall Develop A Phase Out Plan. Upon Expiration Of This Contract, A Successor (either The Government Or Another Contractor) May Continue These Services. The Successor Will Require Assistance From The Incumbent Contractor, Which Shall Give Its Best Efforts And Cooperation To Accept An Orderly And Efficient Transition. 19.service Summary: The Contract Service Requirements Are Summarized In The Performance Objectives That Relate Directly To Mission Essential Items. The Performance Threshold Briefly Describes The Minimally Acceptable Levels Of Service For Each Requirement. The Service Summary And The Contractor S Quality Control Plan Provide Information On Contract Requirements, The Expected Levels Of Contractor Performance And The Expected Methods Of Government Surveillance And Confirmation Of Services Provided. These Thresholds Are Critical To Mission Success. Procedures As Set Forth In Federal Acquisition Regulation (far) Clause 52.212 4, Contract Terms And Conditions Commercial Items, Will Be Used To Remedy All Deficiencies. **see Service Summary Table Below. table 1 Service Summary performance Objective pws Para. performance Threshold remedy method Of Assessment office, Entrances, Conference Rooms, Hallways, Common Areas 6.1 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint non-carpeted Floors (hard Floors: Ceramic, Resilient Tile (vct) And Concrete) 6.2 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint carpeted Floors 6.3 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint restrooms 6.4 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint break Areas 6.5 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint child Care Areas (infant, 2.5-3 Year, Toddler, General Area And Outside Play Area) 6.6 no More Than Three Valid Defects Per Month re-performance Within Two Hours Of Notification By Cor periodic Surveillance, Customer Complaint quality Control - Inspection Procedures Are Followed And Documented In Quality Control Plan 21. no More Than One Valid Defect Per Month. the Contractor Shall Provide A Written Corrective Action Report periodic Surveillance, Customer Complaint 20. Quality Control: The Contractor Shall Develop And Maintain A Quality Control Program To Ensure Janitorial Services Are Performed In Accordance With Commonly Accepted Commercial Practices And Services As Identified In This Pws. Develop And Implement Procedures To Identify And Prevent Non Performance And Continual Repeat Of Defective Services. As A Minimum, Develop Quality Control Procedures Addressing The Areas Identified In The Table Above. 21. Quality Control Plan (qcp): A Written Qcp Shall Be Submitted To The Contracting Officer (co) Per Instructions In The Requirement Solicitation. The Qcp Shall Specifically Address The Contractor S Strategy To Provide Quality Workmanship, Continual Process Improvement And Correction Of Deficiencies As Required. 22. Quality Assurance: The Cor Shall Inspect And Evaluate The Contractor S Performance To Ensure Services Are Iaw Requirements Set Forth In This Pws. The Cor Shall Be Responsible For Initially Receiving, Validating, And Recording Customer Complaints. When The Contractor S Performance Is Deemed Unacceptable, The Cor Will Notify The Contractor S Quality Control Representative. The Service Shall Be Re Performed By The Contractor At No Additional Cost To The Government And Re Inspected By The Cor. When A Performance Threshold Has Not Been Met, The Cor Will Initiate And Provide The Co A Contract Discrepancy Report (cdr) For Issuance To The Contractor. The Contractor Shall Respond To The Cdr Iaw Instructions Provided And Return It To The Co Within 10 Calendar Days Of Receipt. 23. Performance Assessment/periodic Surveillance: This Method Requires The Cor To Employ A Spot Check Style Of Evaluation Based On The Contractor S Incorporated Cleaning Frequency Schedule (cfs). Periodic Surveillances And Validations Will Be Conducted On A Scheduled Basis (daily, Weekly, Monthly, Quarterly, Semi Annual Or Annually) And May Be Adjusted, Based On Quality Trends. The Cfs Or Modified Version Thereof Shall Be Used For Cor Scheduled Inspections And Results Documentation. Any Unsatisfactory Inspection (defect) Result Shall Be Recorded, And The Contractor Shall Re Perform The Service After Notification Iaw Table 1. Exceeding The Performance Threshold For Any Of These Performance Objectives In Any One-month Period Shall Result In Further Action As Appropriate. All Remedies Shall Be Rendered Iaw Far Clause 52.212 4, Contract Terms And Conditions Commercial Items. 24. Performance Assessment/customer Complaints: The Cor Will Receive And Investigate Complaints. The Cor Shall Be Responsible For Initially Validating Customer Complaints. The Co Shall Make Final Determination Of The Validity Of Customer Complaint(s) In Cases Of Disagreement Between The Cor And The Contractor. Validated Customer Complaints Shall Result In Corrective Action By The Contractor Iaw Table 1. Exceeding The Performance Threshold For Performance Objectives In Any One-month Period Shall Result In Further Action As Appropriate. All Remedies Shall Be Rendered Iaw Far Clause 52.212 4, Contract Terms And Conditions Commercial Items. 25. Hours Of Operation: The Contractor Is Responsible For Conducting Business After Hours, No Earlier than 6:30pm, Monday Friday. The Contractor Must At All Times Maintain An Adequate Workforce For the Uninterrupted Performance Of All Tasks Defined Within This Pws. When Hiring Personnel, The contractor Shall Keep In Mind That The Stability And Continuity Of The Workforce Are Essential. 26. Federal Holidays: The Contractor Is Not Required To Perform Services On The Following Federal Holidays As Stated Below: new Year S Day Labor Day martin Luther King Jr. S Birthday Columbus Day president S Day Veterans Day memorial Day Thanksgiving Day juneteenth National Independence Day Christmas Day independence Day 27. Security Requirement: All Contractor Employees Are Subject To The Same Level Of Investigation As Va employees Who Have Access To Va Sensitive Information Or Access To Va Facilities. The Background investigation Includes The Following Requirements: 1) Completed Documentation 2) Fingerprints 3) completion Of Opm S E Qip Questionnaire. The Contractor Is Required To Fulfill All Security Requirements. the Contractor Employees, Upon Completion Of Fingerprinting, And An Initial Suitability Determination, may Be Authorized Tentative Access To Start The Performance Period Of The Contract, But Only On condition Of Completion Of All Security Requirements. This Requirement Is Applicable To All Subcontractor personnel Requiring The Same Access. The Contractor Shall Bear The Expense Of Obtaining Background investigations. If The Investigation Is Conducted By The Office Of Personnel Management (opm) Through the Va, The Contractor Shall Reimburse The Va Within 30 Days.