United Nations International Childrens Emergency Fund Tender

Set-up And Provision Of Complaints And Feedback Mechanism Channels And Solutions In Port Sudan, Covering All Sudan For Unicef Sudan Country Office &   Lrps2024-9189174 To Set-up And Provision Of Complaints And Feedback Mechanism Channels And Solutions In Port Sudan, Covering All Sudan For Unicef Sudan Country Office   Background   In This Regard, Unicef Sudan Country Office Has Started With Its Cfm Channel “cfm Center Or Call Center” Since July 2023 And Is Working On Sustaining It To Be Operationalized And Available For The Communities. The Cfm Center Is Delivered Throughout The Outsourcing A Provider Who Delivers The Solution For Different Cfm Channels Including Call Center Activities Regarding Set-up, Provision Of Needed Equipment, Recruitment And Operation.   This Terms Of Reference Includes One Option Entailing Two Parts While Service Provider Submit For Full Package With Encouragement For Joint Venture Based On Resources, Capacity And Expertise:   A Service Provider For The Provision Of A Full Outsource Solution (technical And Operation) Not Limited To:   Technical: (as Per Further Details In The Tor )     Operational:  (as Per Further Details In The Tor )   General Notes: This Bid Combines Two Aspects: Technical Is Technology Related Including Short Code, Network, It, Software, Systems And Connectivity Operation Is Provision Of Human Resources And Administrative Package Including Daily Running And Coordination, Operationalizaion Of Cfm Channels Bidders Are Invited To Submit On The Full Package Operational And Technical; Bidders Submitting One Aspect Will Not Be Considered Unicef Encourages Joint Venture Between Providers For The Provision Of The Full Operation Unicef Is Responsible Of The Technical Capacity On Aap And Cfm And Unicef Related Programmes Of The Staffing Hired Ability And Flexibility To Relocate And Operationalize In Different State As Per Feasibility And Accessibility Possibility To Operate In Two Shifts Based On Requirements And Context   Bids Must Be Received By Lates 04th Of April 2024 @23:30 Hr Sudan Local Time. Sending Bids Only Through Secured Email Address : Sudansupplybids@unicef.org Rfp Received After Closing Date/time Will Be Rejected