The Africa Union Development Agency New Partnership For Africa s Development auda nepad Tender

Expressions of interest for Individual Consultants Consultancy Service for Development of Auda-nepad Service Request Management Application.%% The overall goal in this assignment is to develop a centralized Service Help Desk application platform for the Directorate of Operation which will effectively and efficiently handle the service requests in the AUDA-NEPAD Operations Directorate as a corporate service provider in the organization. At high level, the Service Help Desk application is expected to: • Digitally collect all requests coming to the directorate to its different divisions (namely, Procurement, Finance, Human Resource, Administration, and IT) based on the service catalogue; • Support the process and track each activity in the process until the request is closed. This will include request collection, task assignment, task re-assignment, capture date and time of submission and assignment/re-assignment, update on current status and progress, trigger message alert, etc; • Generate report and analysis view using different parameters – e.g., dashboard view by division, by person, by slice of time, etc. and/or generate a printable report; • Categorization of tasks by directorate, appropriate level of permission to view respective activities to managers and directors, etc; • Integration with the existing Active Directory service to fetch user data; and • Integration with SAP to fetch necessary data. SAP experts are available in-house to provide the necessary support to share data. AFRICAN UNION (AU),