South African Social Security Agency Tender

Tenders are invited for Appointment Of SP To Render Legal Research Database For Information Resource Centre For 3 Years The South African Social Security Agency (SASSA) requires the successful bidder to provide support to users of the Online Legal research database. A. OPTIMUM PERFORMANCE OF APPLICATION It is crucial that the database operates at an optimum level to ensure excellent service delivery to end users within SASSA. This will include, but not limited to: B. Proactive and continuous monitoring of performance on the database to identify bottlenecks and areas requiring optimisation TIMEOUS COMPLETION OF USER SUPPORT CALLS All calls received will be attended to and completed in accordance with agreed service levels and processes to ensure: i. Staff are not negatively impacted - employees should not feel that their problems are not being treated with the urgency they deserve, ii. Staff empowerment - employees should be in a position to access the information that they need.