Pamantasan Ng Lungsod Ng Maynila Tender

Description Pamantasan Ng Lungsod Ng Maynila Gen. Luna Corner Muralla Street, Intramuros, Manila | Https://plm.edu.ph Plm - Bids And Awards Committee (plm-bac) Request For Proposal Date: July 5, 2024 Rfq No.: 2024-g-13 Company Name: Address: Tin: Business/mayor’s Permit No.: Philgeps Org./cert. No.: Please Quote Your Best Offer For The Item/s Described Below, Subject To The Terms And Conditions Provided At The Back Portion Of This Request For Quotation. Submit Your Quotation Duly Signed By You Or Your Duly Authorized Representative Not Later Than 11:00 Am, ____________________. Open Quotations May Be Submitted, Manually Or Through Facsimile Or Email At The Address And Contact Number Indicated Below. Atty. Relson P. Moral Chairman, Bac After Having Carefully Read And Accepted The Terms And Conditions, I/we Submit Our Quotation/s For The Item/s As Follows: Lot No. Item Description Qty. Unit Of Issue Approved Budget For The Contract (abc) Offer Price (inclusive Of Tax) Compliance With Technical Specifications (please Check) Remarks Unit Price Total Price Yes No 1 Voice Based Communication Solutions – Negotiated Procurement After Two-failed Biddings Lot No. 2 - Supply, Installation, Commissioning, And Testing Of Ip Pabx Service 1 Lot 1,540,000.00 Description Of Work Perform All Labors And Operations And Furnish All Customer Premise Equipment (cpe) Necessary To Complete The Supply, Installation, Commissioning, And Testing Of Ip Pabx Service. Quantity One (1) Supply, Installation, Commissioning And Testing Of Ip Pabx Service Inclusions Below Must Be Included As Essential Parts Of Ip Pabx Service: Hardware: • At Least 1 Pilot Ip Phone • At Least 84 Ip Phones • At Least 1 Ip Pabx • Minimum Cabling Required Only For The Additional Five (5) Ip Phones That Will Connect To The Nearest Data Cabinet • Other Hardware Necessary For The Service (e.g., Isdn, Router, Ups, Other Devices, Tools, Cabling, Installation Materials, Etc.) For Provision Software: • Any Software, And Applications Necessary For The Service Including The Licenses (e.g., Ip Office, Etc.) Configuration & Function: • At Least 85 Local Numbers • Account Codes • Auto-attendant (multi-level) • Automatic Call Distribution (acd) • Advice Of Charge • Answer Plus • Auto-answer • Bandwidth Management • Callback • Call Pickup • Call Forward • Call Forking • Call Screening • Caller Line Identification Presentation • Class Of Restriction • Class Of Service • Cli Substitution • Conference • Day/night Service • Direct Inward Dialing (did) • Direct Outward Dialing (dod) • Direct Inward System Access (disa) • Emergency Services • Flexible Answer Point • Hot Desking • Hotline • Integrated Directory Service • Intercept Handling • Last Group Member Routing • Location Based Accounting • Malicious Call Trace • Message Board • Music On Hold • Paging • Ring Groups • Simple Network Time Protocol • Serial Call • Scheduled Backups • Scheduler • Traffic Reporting Services: • Monthly Preventive Maintenance And 24/7 Customer Onsite Support For 1-year And After Sales. • Delivery, Installation, Commissioning, Testing, Labor, & Materials Ip Pabx Specifications: • Must Be Deployed On-premise (offices/colleges) • Must Be Desk-, Wall-, Or Rack-mountable • Must Have Secure Operating System (os) That Is Not Based On Open-source Asterisk Software • Offered Ip-pabx Licenses Must Be Perpetual • Offered Licenses Can Be Shared Or Moved To Different Ip-pabx Instances Across The Network • Must Have Audit Trail Feature That Provides A Historical Record Of Changes Made Of The System • Must Support Twelve (12) Analog Trunklines Or Fxo Connections • Must Have Bandwidth Management Feature To Measure And Report Consumed / Available Bandwidth • Must Have Call Admission Control Feature To Reject New Calls If The Consumed Bandwidth Exceeds Maximum Configured Levels. • Must Have Diagnostic Software That Monitors The Following Status Of All Ip Phones: Ip/mac Address, State, Link Lost, Load Revisions, Codec, Packet View/history, And Call Statistics. • Must Have A Desktop Web-based Interface That Allows Ip Phone Admin To Assign Features To Any Ip Phones Personal Keys And Manage Contact Lists. • Must Support Ipv6 (dual Stack), Fqdn, And Snmpv3 • Must Support Session Initiation Protocol (sip), Ieee (802.1p/q), And Ietf (dscp) Standards • Ip-pabx Hardware Or Controller Can Be Deployed As A Dedicated Media Gateway • Must Have A Remote Alarm Feature That Provides E-mail Notifications To Up To 10 Addresses • Must Have Mainboard With Quad Core Cpu/memory Module • Must Support Up To 999 Maximum Ip-pbx Hardware Or Controllers In A Single Cluster • Must Support Data Synchronization Technology To Enable Feature Transparency Across A Cluster Of Ip-pbx Hardware Or Controllers Ip Phones Specifications (84 Units): • Must Have A Standard 2.75inch Display With 128×48 Pixels • Must Have At Least 3 Programmable Keys • Must Have Dual 10/100mbps Ethernet Ports • Poe Support/capable • Must Have Contrast Adjust And Auto Dimming Features • Must Have 4-way Navigation Key • Must Have A Full-duplex Speaker Phone • Must Support The Following Codecs: G.711, G.722, G.722.1, G.729a • Must Support High Quality (hi-q) Wideband Audio • Must Support 128-bit Aes Encryption • Must Support A Minimum Of 10 Adjustable Ringtones • Must Include The Following Function Keys: Hold, Redial, Cancel, Volume Up/down, Ringer Up/down, Transfer, Conference, Calle Me Back, Phonebook, And Mute • Must Support The Following Environmental And Regulatory Standards: Emc: Fcc Part 15 Subpart C Safety: Ul 6090-1 • Must Be Of The Same Brand Of Ip Pabx Ip Phone Specifications (pilot - 1 Unit): • Must Have At Least 7inch (800x480 Pixel) Colored Display • Poe Support/capable • Must Have At Least 96 Programmable Soft Keys • Must Have Dual 10/100/1000mbps Ethernet Ports • Must Support Touch-based Navigation • Must Have Contrast Adjust And Auto Dimming Features • Must Have A High-quality Speakerphone • Must Support The Following Codecs: G.711, G.722, G.722.1, G,729 • Must Support High-quality (hi-q) Wideband Audio • Must Support 128-bit Aes Encryption • Must Support A Minimum Of 10 Adjustable Ringtones • Must Include The Following Function Keys: Hold, Redial, Cancel, Volume Up/down, Ringer Up/down, Transfer, Conference, Call Me Back, Phonebook, Mute, Multi-line, And Message • Must Support The Following Environmental And Regulatory Standards: Emc: Fcc Part 15 Subpart C Safety: Ul 6090-1 • Must Have A Usb Port For Mobile Charging • Must Support Bluetooth • Must Support Pc Audio Integration Vie Bluetooth • Must Be Of The Same Brand Of Ip Pabx Quality Control The Services And Connectivity Shall Be Installed And Supplied By A Provider Experienced With Telephone Service As Well As The Inclusions, And In Conformity With The Performance Requirements/ Service Level Agreement As Hereinafter Provided, Without Prejudice To The Right Of Plm To Terminate The Contract At Any Time It Deems The Provider’s Service To Be Below The Standard Or Unsatisfactory Or If They Failed To Deliver Within The Delivery Period Of 45 Days. Quality Performance Requirements / Service Level Agreement • Itil, Iso, Cdcp, Ccp Certified (must Attach Proof) Bidders Have The Option To Provide Certifications Either Individually Or Through Their Distributors. However, It Is Imperative That All Specified Certifications: Itil, Iso, Cdcp, And Ccp Are Covered. • Plm Will Inspect Installation In Progress. It Is The Responsibility Of The Provider To Schedule Regular And Milestone Inspection Times With Plm. It Is Incumbent Upon The Provider To Verify That The Installation Is Inspected By Plm. • Hardware To Be Delivered Must Be Compatible To Lot 1 – Sip Trunk Service • The Provider’s Technical Section, Through Its Relationship Manager, Shall Meet With Plm-icto At A Minimum Of Once A Month, Or Whenever Necessary, To Discuss Operational Concerns, If Any. The Plm-icto May Also From Time-to-time Request For Assistance In Planning Expansion Projects. • Certificate Of Guarantee By The Provider On Its Capacity To Fulfill The Other Items Under The Inclusions/service Level Agreement [pls. Itemize Such Items In The Certification] Guarantees • The Provider Shall Guarantee That The Entire Work Is Free From All Defective Workmanship And Materials. • The Provider Shall Indemnify And Save Harmless Plm From And Against All Liability For Damages Arising From Injuries Or Disabilities To Persons Or Damages To Property Occasioned By Any Commission Or Omission Of The Provider Or Any Of Its Subcontractors. • The Provider Must Guarantee The Installation Of License Within The Specified Period And Location Of Delivery. • The Provider Must Submit A Certification That All Items To Be Delivered Will Cover The One (1) Year Warranty Period. The Certification Must Be An Authorized Person Of The Provider. • The Provider Must Bear All The Expenses In The Delivery And Installation Of The Licenses And All Equipment. • The Provider Must Also Conduct Monthly Visits For Preventive Maintenance. • License/s Must Be Perpetual. • The Winning Provider Must Warranty The Merchantability Of The Products. • The Provider Services Are Valid For One (1) Year Or Until Contract Expires. • The Provider Should Aid Plm With Any Assistance Requested Until The Project Is Completed, Within The Warranty Period And After Sales Period. • The Provider Should Guarantee Replacement Or Repair Within Warranty Period And Within Agreed Period. If Out Of Warranty Period, The Provider Must Assist Plm For A New Contract And Costing Estimate. Workmanship The Work Throughout Shall Be Executed In The Best And Thorough Manner That Is Under The Direction Of And To The Satisfaction Of The Plm Icto Vp Or Chief Which Shall Have The Power To Reject Any Work And Materials Which, In The Plm Icto Vp Or Chief Judgment, Are Not In Full Accordance Therewith. The Provider Shall Fulfill The Required Services By Using Technical Knowledge That Is In Accordance With The Best-accepted Professional And Industry Standards. The Provider Shall Exercise All Reasonable Skill, Care, And Diligence In The Discharge Of The Duties Agreed To Be Performed And Shall Work In The Best Interest Of Plm. Scope Of Work • One (1) Supply, Installation, Commissioning And Testing Of Ip Pabx Service Including All Essential Parts As May Be Required For Optimal Operations Of The Telephone Service: Pertaining But Not Limited To Network, Security, Hosting, Technical Support, And Any Other Requirements Not Foreseen And Specified. • Installation Of Applications (if Applicable) Relevant To Optimal Operation The Service, Its Inclusions, Security, Quality Performance Requirements, And Service Level Agreement. • Training For The Optimal Operation Of The Service And Inclusions: Including But Not Limited To Specialized Applications, Security, Initial Troubleshooting, And Management. • All The Equipment, Technology, Training, License, And Knowledge Transfer Necessary For The Service Shall Be Retained To Plm. Qualification Requirements • The Specifications Provided Therein Are Minimum Requirements And The Provider May Be Considered To Offer Higher Specifications If It Will Fit On The Required Abc. • The Provider Shall Be Involved In The System Integration Business With At Least 10 Years Of Experience In The Philippines. Must Attach Proof. • The Provider Must Have At Least Two (2) Certified Engineers (at Least Any Ip-pabx Service-related Certification) Who Are Currently Employed In The Contractor’s Company Trained And Have Relevant Certifications For The Service And Inclusions. Must Attach Proof. • The Provider Must Have 24/7 Technical Support In Any Case Of Any Failure For Fast Restoration. • • The Provider Shall Complete The Delivery And Installation Of Work Within Forty-five (45) Calendar Days From The Date Of The Ntp. An Official Project Kickoff Shall Be Called By The Assigned Project Manager For The Provider To Present How It Intends To Implement The Project. The Project Kickoff Shall Be Done Five Days After Receipt Of The Ntp. • Current And Valid Certification From The Principal, Product Manufacturer, Or Authorized Product Distributor, Stating That The Provider Is An Authorized Partner Or Reseller. Failure To Include The Certification In The Eligibility Envelope Is A Ground For Disqualification Of The Provider. • Certification From The Principal Or Product Manufacturer That, End Of Support Of The Proposed Solution Is At Least Within The Three (3) Years Warranty Upon Project Acceptance. • During Contract Implementation, The Provider Must Ensure That It Remains An Authorized Distributor, Reseller, Or Partner For The Maintenance Of The Proposed Solution. If The Service Provider Is Unable To Maintain Its Distributor, Reseller Or Partner Agreement With The Manufacturer/principal Or Distributor, Whichever Is Applicable, This May Serve As A Ground/reason For The Termination Of Its Contract With Plm. • The Subcontractors (if Any) Must Be Certified By The Provider And Must Have At Least 3years Of Service Under The Provider (must Show Proof) • The Plm Shall Meet, Orient And Coordinate With The Winning Contractor Its Rules And Regulations During The Actual Implementation Of The Contract.  The Completion Schedule Provided Shall Be Considered Extended Under The Following:  Delays Caused By Force Majeure Or Fortuitous Events.  In All Cases, The Period Or Number Of Days Of Extension Shall Be Agreed Upon With The Pamantasan Ng Lungsod Ng Maynila In Writing.  Claims For Time Extension Of The Contract Period Due To Force Majeure Shall Be Subject To Approval By The Pamantasan Ng Lungsod Ng Maynila. Site Visit • The Provider Is Required To Visit The Site And Satisfy Itself As To Local Conditions And Facilities That May Affect Its Work. The Provider’s Representative/s Will Be Deemed To Have Done This Before Preparing The Proposal, And Subsequent Claims On The Ground Of Inadequate Or Inaccurate Information May Be Given Due Course. Payment Schedule/ Milestones • Payment Shall Be Subject To Applicable Taxes. • Payment Shall Start From The Date Of Ntp For Mobilization. (15% Of Abc) • Upon Complete Delivery Of Equipment. (45% Of Abc) • The Provider Must Also Submit A Signed End-user Acceptance Certificate For The Final Payment If The Product Is Already Installed, Configured, Tested Working, End-user Training, And Implemented To Plm. (40% Of Abc) • The Winning Provider Must Submit The Following Documents Prior To Signing Of Plm Of The Certificate Of Acceptance And Processing Of Payment:  Sales Invoice/statement Of Account.  License/certificate (if Applicable).  Inventory Report/endorsement Of Property; And  Pso/twg/end-user Inspection Of Delivery Receipts Other Considerations Provider Shall Provide Project Documentation Such As But Not Limited To: 1. User Manuals Or Guide (ip Phone Configuration, Etc.) 2. Updated Escalation Level Guide With Contact Persons 3. Proof Of License Entitlement And Warranty. 4. The Provider Certified Person Shall Train And Guide Plm Personnel With Ip Phones/ip Pabx Configuration, Features, Best Practices And Provide Certification (pr 05-31-04 Icto) _________________________________________________ (signature Over Printed Name) Tel. No.: Mobile No.: E-mail: Ron Marr P. Evangelista Canvasser Email Add.: Rmpevangelista@plm.edu.ph