Durham County Council Tender

Framework Agreement For The Maintenance, Service And Repair Of Automatic Heating Controls - Bems Systems. This Framework Is To Cover The Complete Servicing/maintenance & Any Breakdown Repairs Of The Heating Plant Automatic Controls & Bems Systems Within Various Durham County Council Facilities & Other Managed Buildings. The Contract Is To Cover A Wide & Diverse Range Of Properties, With Approximately 250 Establishments Including Office Accommodation, Public Buildings, Educational Establishments Including Academies, Leisure Facilities, Fire & Rescue Stations Etc. The Council Intends To Appoint The Successful Contractor As Number One Ranked Bidder On The Framework. The Second Placed Bidder Will Be Held In Reserve. There Is A Requirement For The Successful Contractor To Provide Unlimited Emergency Call Outs 24-hour, 365 Days A Year, With Agreed Guaranteed Response Times. Initial Duration Of Proposed Framework Agreement Is 2 Years Subject To The Right Of The Council (at Its Sole Discretion) To Exercise Its Option To Extend For An Additional Overall Term Of No Greater Than A Further 2 Years From The Actual End Date. Framework Will Be Available For Use By Durham County Council & The Following Additional Contracting Authorities, Where They Have Entered Into A Procurement Service Level Agreement (sla) With Durham County Council: - Academy Schools & Multi-academy Trusts In County Durham & Darlington, - Maintained Schools In County Durham & Darlington, - County Durham & Darlington Fire And Rescue Service, - Durham Constabulary & The Office Of The Durham Police & Crime Commissioner, - Believe Housing - Parish Councils & Town Councils In County Durham. The Above List Is Not Exhaustive, However, & In Addition To The Above The Framework May Also Be Made Available To Other Organisations, Again Where These Have Entered Into A Procurement Sla With Durham County Council. An Up-to Date List Of These Sla Partners Is Available On Our Website At: Http://www.durham.gov.uk/dobusinesswithus Please Access The Tender Docs For Free For Full Details Of Specification And Requirements Via The Nepo Procontract Www.nepo.org (https://www.nepo.org) And Access The Tender Using Reference Dn735418. If You Have Any Problems Accessing The Documents Via The System, Please Contact The Nepo Helpdesk As Detailed Below. The E-tendering System Support Is Provided For Providers By The Nepo Portal Administration Organisation Proactis. Please Use The Method Below That Is Appropriate To The Issue That You Are Experiencing. . • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com ) - To Be Used By Suppliers For Non-time Critical Issues I.e. Password Resets / Account Queries, Finding Information, Accessing The Tender, Etc. • Email (procontractsuppliers@proactis.com) - To Be Used In Same Way As Ticketing System. Any Emails To This Address Will Auto-log A Support Ticket On Proactis Supplier Support Helpdesk