Department For Work And Pensions Tender

Through This Procurement, The Dwp Is Seeking To Appoint A Supplier Who Meets The Following Requirements:1. Secure Card Payment Services (scps): The Ability To Take Payments Via Inbound And Outbound Calls In Secure Fashion For 11,000 Agents (with Associated Sip Licences).2. Outbound Call Services - Due To The Current Architecture, All Outbound Calls Will Traverse The Scps. Regardless Of Whether A Payment Is Taken Or Not All Outbound Calls Will Use The Solution Provided.3. Self-serve Ivr Service - This Will Be Used For Child Maintenance Group (cmg) And Is To Be Outside Of Dwp. This Is Used To Recover Payments From Non-payees Via Payroll. It Sits Outside Of Dwp Infrastructure Within The Supplier’s Environment.4. Nailed Up Pstn (optional) – The Dwp May Require Additional Outbound Call Capacity To Enable The Dwp To Deploy A Nailed Up Pstn Solution To Deliver Voice Connectivity To 3rd Party Outsourcer For Up To 6 Months Following Commencement Of The Provision Of The Services .5. Additional Sip Licences (optional) – The Dwp May Require An Additional 2000 Agents (with Associated Sip Licences) To Enable Dwp To Deploy A Nailed Up Pstn Solution. Additional Ob Channels Are Required As A Tactical Solution To Support Significant Increase In Volume Of Long Duration Outbound Calls Being Generated By The Genesys Platform.