COURT OF TAX APPEALS Tender

Description 1. Provision Of Second Dedicated Internet Service (leased Line) For One (1) Year On The Committed Information Rate (cir) A Minimum Of Two Hundred (200) Megabits Per Second (mbps) Running On A Fiber Optic Network: • Provide At Least Five (5) Usable Internet Protocol (ip) Addresses. • Second Dedicated Internet Service With A Dedicated (1:1) Ratio. • A One-time Charge Must Be Waived. • Committed Service Level Agreement (sla) Of At Least 99.8%. • Latency Of Not More Than 80 Milliseconds Average Round Trip From Cta To Isp Port. • Must Provide A Network Monitoring And Graphing Tool Which Can Be Accessed Anywhere And Anytime Of The Day (24/7) By The Cta's Authorized Personnel. • Must Provide Load Balancing Equipment Supporting Dual Isp Connections, Configuration Of Which By The Isp Shall Be Subject For Approval By The Cta Authorized Representative. 2. The Internet Service Provider (isp) Must Have A Separate And Distinct Legal Personality From The Cta’s Primary Dedicated Internet Service Provider. (the Cta’s Primary Isp Is Philippine Global Communications, Inc.) The Isp Must Provide A Detailed Network Connection Diagram. 3. The Isp Must Be At Least Tier-2 Isp Having A Fully Redundant Gigabit Network. 4. The Provider Must Be Registered With The National Telecommunications Commission (ntc) As An Internet Service Provider And Submit Proof Of Registration. 5. The Isp Must Provide The Service Twenty-four (24) Hours Per Day, Seven (7) Days Per Week Including Sundays And Holidays. 6. The Isp Shall Guarantee That The Over-all Service Availability Of At Least 99.8% Will Be Met On A Month-to-month Basis. 7. The Isp Shall Provide The Cta, Through The Management Information Systems Division (misd), With Escalation Procedures And Escalation Calling Numbers And Contacts. 8. Response Time For Outage Calls Shall Be: Twenty-four (24) Hours A Day, Seven (7) Days A Week And Within One (1) Hour From The Occurrence Of The Outage. Although Response Is Expected Within One (1) Hour, The Isp Must Immediately Re-route To Provide Immediate Restoration Of Service. Permanent Resolution Of Internet Outage Must Be Available Within Twenty-four (24) Hours. In Case Of Internet Outage, The Resolution Of Which Requires More Than 24 Hours, The Isp Shall Make A Request In Writing For An Extension Of Time To Restore The Internet. The Request Shall Be Accompanied By A Status Report On The Progress Of The Restoration. The Cta Reserves The Right To Grant The Request For An Extension Of Time. In No Case Shall The Request For Extension Of Time To Restore The Internet Exceed Forty-eight (48) Hours. 9. The Isp Shall Dispatch Its Maintenance Personnel To The Cta’s Premises Within Two (2) Hours From Receipt By The Isp Of A Report From Cta, Regarding An Outage, Break Or Malfunction In The Service Requiring Immediate Repair. All Link Outages Shall Be Subject To The Penalties Stated And Determined In The Terms Of Reference. 10. The Isp Shall Provide Service Availability And Status Reports To The Cta Through The Misd Within Two (2) Hours From The Time The Outage Or Problem Is Reported Or Discovered, And Regular Updates Thereafter. 11. The Formal Outage Report Must Be Submitted To The Cta Through The Misd Within Forty-eight (48) Hours From Outage. 12. The Isp Shall Submit A Detailed Work Plan Within Two (2) Weeks From The Signing Of The Contract. 13. The Isp Shall Submit Monthly Service Level Agreement (sla) Reports On The Fifth (5th) Day After The Cut-off Of The Monthly Billing Cycle. 14. The Isp Shall Ensure Submission Of Sales Invoice And Collection Receipt To The Authorized Representative Of The Cta Within Five (5) Calendar Days Upon Payment Of The Agreed Total Monthly Recurring Rate. 15. Standard Installation Shall Be Within Thirty (30) Calendar Days From Signing Of The Contract. It Is Understood That Delay In The Issuance Of A Work Permit Or Approval From The Building Administrator, Lgu, And Other Required Approving Bodies And Entities Is Covered By The Thirty (30) Calendar Days Delivery And Installation Lead Time.