Call Center Tenders

Details: Description February 17, 2024 Request For Quotation No.: 2024-cims(014)-npsvp-0006 Procurement Of License For Email, Productivity Tools, And Cloud Collaboration Solution (negotiated Procurement – Small Value Procurement) Sir/madam: The Credit Information Corporation Through Credit Information Management System Invites You To Submit Your Quotation / Offer For The Item/s Described Below Using The Price Proposal Form (see Annex "a") Subject To The Terms And Conditions Stated In The Rfq And Terms Of Reference (see Annex “b”). Qty Uom Particulars Unit Cost (in Php) Approved Budget For The Contract (abc In Php) 160 License Procurement Of License For Email, Productivity Tools, And Cloud Collaboration Solution 4,687.50 750,000.00 Contract Duration: One (1) Calendar Year Or March 23, 2024 To March 22, 2025 Delivery Schedule: Thirty (30) Calendar Days Upon Receipt Of Notice To Proceed. Delivery Site: 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Submit Your Proposal, Together With The Following Documents, Duly Signed By You Or Your Duly Authorized Representative, Not Later Than February 23, 2024, 1:00 P. M. 1. Philgeps Certificate/number; 2. Mayor’s/business Permit For The Current Year 3. Latest Income/business Tax Returns; 4. Notarized Omnibus Sworn Statement (annex C); And 5. For Authorized Representatives: Spa (sole Proprietorship/partnership), Secretary’s Certificate Or Board Resolution (corporation). Note: Philgeps Platinum Registration Certificate May Be Submitted In Lieu Of Philgeps Number, And Mayor’s/business Permit For The Current Year Only One (1) Set Of Documents Certified To Be True Copies Of The Original Shall Be Required. Proposals And Other Documents Required Shall Be Sent Electronically To Procurementunit@creditinfo.gov.ph. Electronically Submitted Proposals And Documents Must Be Submitted On Or Before The Deadline Of Submission As Stated In This Rfq. Upon Determination Of Your Technical, Legal And Financial Eligibility, The Administration Unit Of The Cic Shall Undertake Negotiation With Your Company Based On The Technical Specifications For This Project. Phoebe Ann R. Wagan Administrative Services Officer V Annex "a" Price Proposal Form Date: _________________ Administrative Office Credit Information Corporation 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Sir/madam: Having Examined The Request For Quotation No. Rfq No. 2024-cims(014)-npsvp-0006, Which Includes The Technical Specifications, The Receipt Of Which Is Hereby Duly Acknowledged, The Undersigned, Offer To, In Conformity With The Said Request For Quotation For The Sums Stated Hereunder: Qty Uom Particulars Unit Price (in Php) Total Bid Price In Php (inclusive Of Vat) 160 License Procurement Of License For Email, Productivity Tools, And Cloud Collaboration Solution Contract Duration: One (1) Calendar Year Or March 23, 2024 To March 22, 2025 Total Bid Price In Words: ______________________________________________________ We Undertake, If Our Proposal Is Accepted, To Deliver The Goods/services As Identified In The Technical Specifications/terms Of Reference And In Accordance With The Delivery Schedule. Our Quotation Includes All Taxes, Duties And/or Levies Payable And Is Valid For A Period Of Thirty (30) Calendar Days Upon Issuance Of This Document. We Understand That The Cic Technical Working Group May Require From Us The Submission Of Documents That Will Prove Our Legal, Financial And Technical Capability To Undertake This Project. Until A Formal Contract Is Prepared And Executed, This Proposal, Together With Your Written Acceptance Thereof And The Notice Of Award, Shall Be Binding Upon Us. We Understand That You Are Not Bound To Accept The Lowest Or Any Proposal You May Receive. Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Proposal For And On Behalf Of: ___________________ Annex "b" Compliance Form Technical Specifications Procurement Of License For Email, Productivity Tools, And Cloud Collaboration Solution 1. Overview The Credit Information Corporation (cic) Is Mandated To Collect And Aggregate Borrower’s Credit Data To Establish The Credit Worthiness Of Borrowers. Email System, Productivity Tools, And Online Collaboration Tools Play An Important Role In The Communication, Messaging And Computing Operations Of The People Supporting And Maintaining The Credit Information System (cis). Cic Needs An Online Suite Or Workspace/solution With The Following Features: A) Web-based Email Service With 99.9% Guaranteed Uptime With Zero Scheduled Downtime For Maintenance, 30gb Of Storage Space, And 24/7 Phone And Email Support B) Cloud File Storage And Synchronization Service That Can Be Shared With Others, And Access The Files From Any Computer, Tablet, Or Smartphone C) Collaborative Software That Allows User To View And Edit Documents, Spread Sheets And Presentations Together In Real-time Through A Web Browser Or Mobile Device D) An Online Survey Application Or Forms Having The Features Of All Of The Collaboration And Sharing Features Found In Docs, Sheets, And Slides; Can Also Be Used To Create Quizzes E) Online Calendar That Comes With Additional Features Designed For Business Use, Including Smart Scheduling Of Meetings, Where The Service Finds Available Times And Appropriate Locations Based On Coworkers' Schedules, And Public Calendars For Consumers To See A Business' Upcoming Events F) A Communication Software That Provides Direct Messages And Team Chat Rooms G) Can Accommodate 100 Participant Video Meetings H) Admin Panel For Managing Users And Services 2. Purpose The Cic Aims To Procure The License For The Existing Email, Productivity Tools, And Cloud Collaboration Solution To Continually Provide An Easy-to-manage Technology That Integrate With Other It Tools And Software Solution Of The Cic To Improve Its Overall It Communication, Productivity And Collaboration While Overcoming Its Limited Budget And Man-power Resources. 3. Scope The Paid License Covers To Receive Online Collaboration Services, Product Updates And Versions, And Access To Technical Support For One Year. 4. Definition Of Terms Term Definition Cloud Computing Is The On-demand Availability Of Computer System Resources, Especially Data Storage (cloud Storage) And Computing Power, Without Direct Active Management By The User. The Term Is Generally Used To Describe Data Centers Available To Many Users Over The Internet. Collaboration Tool Or Collaborative Software Is Application Software Designed To Help People Working On A Common Task To Attain Their Goals; May Be Divided Into: Real-time Collaborative Editing Platforms That Allow Multiple Users To Engage In Live, Simultaneous And Reversible Editing Of A Single File (usually A Document), And Version Control (also Known As Revision Control And Source Control) Platforms, Which Allow Separate Users To Make Parallel Edits To A File, While Preserving Every Saved Edit By Every User As Multiple Files (that Are Variants Of The Original File) Service Level Agreement (sla) A Commitment Between A Service Provider And A Client. Particular Aspects Of The Service – Quality, Availability, Responsibilities – Are Agreed Between The Service Provider And The Service User System Uptime Uptime Is A Measure Of System Reliability, Expressed As The Percentage Of Time A Machine, Typically A Computer, Has Been Working And Available. Uptime Is The Opposite Of Downtime --definitions Are Retrieved From Wikipedia.com 5. Duties And Responsibilities 5.1. Service Provider (sp) The Sp’s Responsibilities With Respect To This Project Are As Follows: 1. The Delivery And Installation Of License Must Be Completed Within Thirty (30) Calendar Days From The Receipt Of The Notice To Proceed (ntp). Otherwise, The Sp Shall Pay A Penalty In The Amount Of One Tenth Of One Percent (1/10 Of 1%) Of The Total Contract Price For Every Calendar Day Of Delay. 2. Provide Account Support Via Phone Or Email, Including Requests For Additional Licenses, Storage, Billing Management, And Information About The Use Of The System, Along With Other Product Details. 3. Provide 24x7 Online Technical Support Facility And Capability, Consisting Of Online Helpdesk Facility And Competent Technical Support Personnel. 5.2. Credit Information Corporation Cic’s Responsibilities With Respect To This Project Are As Follows: 1. Monitor The Provided Services And Verify If The Parameters Under The Service Level Agreement Are Met And Performed By The Sp. 2. Issuance Of A Certificate Of Inspection And Acceptance To The Sp Upon Successful Completion Of The Testing Certifying That The Sp Conforms To All Requirements Stipulated In This Document. 3. Pursuant To General Procurement Policy Board (gppb) Resolution No. 019-2006 Dated 06 December 2006, At The End Of Each Year, The Cic Will Conduct An Assessment Of The Quality Of Service Provided Particularly The Cost Charged By The Sp And The Range Of Services It Offers Against Other Service Providers In The Area. 6. Requirements 6.1. General Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. Service Provider A) Duly Notarized Statement That The Sp Is An Authorized Partner (at Least Partner Level) And Has Been In Business Of Providing The Cic’s Existing Email System For At Least Five (5) Years Prior To The Deadline For The Submission Of Bids. B) The Sp Must Establish A Single Point Of Contact Call Center Operations/helpdesk With Hotline Numbers To Provide Timely And Responsive Trouble Reporting, Incident Handling, Problem Escalation And Field Support For All Problem Related Issues. C) The Sp Should Provide Unlimited Phone, Email, Chat And Any Form Of Electronic Communications And Messaging Support For One Year. 6.2. Technical Requirements Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. System Overview I. Google Workspace Business Starter A) Number Of Users: 160 B) Coverage Period: March 23, 2024 – March 22, 2025 C) Plan Type: Annual D) 100 Participant Video Meetings E) 30 Gb Pooled Storage Per User 7. Scheduler Of Delivery The Service Provider Shall Commence Delivery And Implementation Of The Services Within 30 Calendar Days (lead Time For Delivery For Non-stock Items) Upon Receipt Of The Notice To Proceed. 8. Terms Of Payment Payment Shall Be Made On The Following: 1. Payment Shall Be Made On A One-time Basis Subject To Submission Of Billing Statement And Other Supporting Documents By The Sp, Subject To The Issuance Of Certificate Of Satisfactory Service By Cic. 2. The Start Of Billing Shall Be Based On The Date Of Issuance Of “certificate Of Acceptance”. 3. Payment Shall Be Subject To The “warranty” Provisions In The Form Of Retention Money In An Amount Equivalent To At Least One Percent (1%) Of The Contract Price Required In Section 62 Of R.a. 9184 And Its Irr. 9. Contract Termination Both Parties Have The Option Or Terminate The Contract Acceptable To Both Parties Based On The Philippine Government Procurement Reform Act And Its Implementing Rules And Regulations, Gppb Guidelines Or Its Issuances, And Other Philippine Laws As Applicable. Pursuant To Annex I Of The 2016 Revised Implementing Rules And Regulations, As Of 15 July 2022, Of The Republic Act No. 9184, The Cic Reserves The Right To Terminate The Procurement Of License For Email, Productivity Tools, And Cloud Collaboration Solution On The Following Grounds: A. Termination By Default: 1. Pursuant To Section 68 Of The 2016 Revised Irr, When Outside Of Force Majeure, The Sp Fails To Deliver Or Perform Any Or All Of The Contract Deliverables Within The Period Specified In The Contract, Or Within Any Extension Thereof Granted By The Cic Pursuant To A Request Made By The Sp Prior To The Delay, And Such Failure Amounts To At Least Ten Percent (10%) Of The Contract Price; 2. Pursuant To Section 68 Of The 2016 Revised Irr, The Sp, As A Result Of The Force Majeure, Is Unable To Deliver Or Perform Any Or All Of The Contract Deliverables, Amounting To At Least Ten Percent (10%) Of The Contract Price, For A Period Of Not Less Than Sixty (60) Calendar Days After Receipt Of Notice From The Cic Stating That The Circumstances Of Force Majeure Is Deemed To Have Ceases; Or 3. The Sp Fails To Perform Any Other Obligation Under The Contract. B. Termination For Convenience, In Whole Or In Part. If The Cic Has Determined The Existence Of Conditions That Make The Contract Implementation Economically, Financially Or Technically Impractical And/or Unnecessary, Such As, But Not Limited To, Fortuitous Event/s Or Changes In Law And National Government Policies. C. Termination For Insolvency. If The Sp Is Declared Bankrupt Or Insolvent As Determined With Finality By A Court Of Competent Jurisdiction. D. Termination For Unlawful Acts. In Case It Is Determined Prima Facie That The Sp Engaged, Before Or During The Implementation Of The Contract, In Unlawful Deeds And Behaviors Relative To Contract Acquisition And Implementation. Statement Of Compliance Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Compliance For And On Behalf Of: ___________________ Annex "c" Omnibus Sworn Statement Republic Of The Philippines ) City/municipality Of ______ ) S.s. Affidavit I, [name Of Affiant], Of Legal Age, [civil Status], [nationality], And Residing At [address Of Affiant], After Having Been Duly Sworn In Accordance With Law, Do Hereby Depose And State That: 1. [select One, Delete The Other:] [if A Sole Proprietorship:] I Am The Sole Proprietor Or Authorized Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am The Duly Authorized And Designated Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; 2. [select One, Delete The Other:] [if A Sole Proprietorship:] As The Owner And Sole Proprietor, Or Authorized Representative Of [name Of Bidder], I Have Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached Duly Notarized Special Power Of Attorney; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am Granted Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached [state Title Of Attached Document Showing Proof Of Authorization (e.g., Duly Notarized Secretary’s Certificate, Board/partnership Resolution, Or Special Power Of Attorney, Whichever Is Applicable;)]; 3. [name Of Bidder] Is Not “blacklisted” Or Barred From Bidding By The Government Of The Philippines Or Any Of Its Agencies, Offices, Corporations, Or Local Government Units, Foreign Government/foreign Or International Financing Institution Whose Blacklisting Rules Have Been Recognized By The Government Procurement Policy Board, By Itself Or By Relation, Membership, Association, Affiliation, Or Controlling Interest With Another Blacklisted Person Or Entity As Defined And Provided For In The Uniform Guidelines On Blacklisting; 4. Each Of The Documents Submitted In Satisfaction Of The Bidding Requirements Is An Authentic Copy Of The Original, Complete, And All Statements And Information Provided Therein Are True And Correct; 5. [name Of Bidder] Is Authorizing The Head Of The Procuring Entity Or Its Duly Authorized Representative(s) To Verify All The Documents Submitted; 6. [select One, Delete The Rest:] [if A Sole Proprietorship:] The Owner Or Sole Proprietor Is Not Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Partnership Or Cooperative:] None Of The Officers And Members Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Corporation Or Joint Venture:] None Of The Officers, Directors, And Controlling Stockholders Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; 7. [name Of Bidder] Complies With Existing Labor Laws And Standards; And 8. [name Of Bidder] Is Aware Of And Has Undertaken The Responsibilities As A Bidder In Compliance With The Philippine Bidding Documents, Which Includes: A. Carefully Examining All Of The Bidding Documents; B. Acknowledging All Conditions, Local Or Otherwise, Affecting The Implementation Of The Contract; C. Making An Estimate Of The Facilities Available And Needed For The Contract To Be Bid, If Any; And D. Inquiring Or Securing Supplemental/bid Bulletin(s) Issued For The [name Of The Project]. 9. [name Of Bidder] Did Not Give Or Pay Directly Or Indirectly, Any Commission, Amount, Fee, Or Any Form Of Consideration, Pecuniary Or Otherwise, To Any Person Or Official, Personnel Or Representative Of The Government In Relation To Any Procurement Project Or Activity. 10. In Case Advance Payment Was Made Or Given, Failure To Perform Or Deliver Any Of The Obligations And Undertakings In The Contract Shall Be Sufficient Grounds To Constitute Criminal Liability For Swindling (estafa) Or The Commission Of Fraud With Unfaithfulness Or Abuse Of Confidence Through Misappropriating Or Converting Any Payment Received By A Person Or Entity Under An Obligation Involving The Duty To Deliver Certain Goods Or Services, To The Prejudice Of The Public And The Government Of The Philippines Pursuant To Article 315 Of Act No. 3815 S. 1930, As Amended, Or The Revised Penal Code. In Witness Whereof, I Have Hereunto Set My Hand This __ Day Of ___, 20__ At ____________, Philippines. _____________________________________ Bidder’s Representative/authorized Signatory Subscribed And Sworn To Before Me This __ Day Of [month] [year] At [place Of Execution], Philippines. Affiant/s Is/are Personally Known To Me And Was/were Identified By Me Through Competent Evidence Of Identity As Defined In The 2004 Rules On Notarial Practice (a.m. No. 02-8-13-sc). Affiant/s Exhibited To Me His/her [insert Type Of Government Identification Card Used], With His/her Photograph And Signature Appearing Thereon, With No. ______ . Witness My Hand And Seal This ___ Day Of [month] [year]. Name Of Notary Public Doc. No. ___ Page No. ___ Book No. ___ Series Of ____. Note: “sec. 12. Competent Evidence Of Identity – The Phrase “competent Evidence Of Identity” Refers To The Identification Of An Individual Based On: At Least One Current Identification Document Issued By An Official Agency Bearing The Photograph And Signature Of The Individual, Such As But Not Limited To, Passport, Driver’s License, Professional Regulations Commission Id, National Bureau Of Investigation Clearance, Police Clearance, Postal Id, Voter’s Id, Barangay Certification, Government Service And Insurance System (gsis) E-card, Social Security System (sss) Card, Philhealth Card, Senior Citizen Card, Overseas Workers Welfare Administration (owwa) Id, Ofw Id, Seaman’s Book, Alien Certificate Of Registration/immigrant Certificate Of Registration, Government Office Id, Certification From The National Council For The Welfare Of Disabled Persons (ncwdp), Department Of Social Welfare And Development (dswd) Certification; The Board Resolution Or Secretary’s Certificate Referring To The Said Board Resolution Designating The Bidder’s Authorized Representative And Signatory Need Not Specifically Indicate The Particular Project Where Such Authority Is Given Provided That The Said Authority Covers Activities By Cic.

Details: Description Compliance Form Technical Specifications Subscription For Existing Helpdesk Solution (blossom & Estate Plan) I. Overview The Credit Information Corporation (cic) Is Mandated To Collect And Aggregate Borrower’s Credit Data To Establish The Creditworthiness Of Borrowers. Helpdesk And Ticketing Systems, Productivity Tools, And Online Collaboration Applications Play An Important Role In Communication, Messaging, Maintaining Customers, And Managing Customer Support. Cic Needs A Helpdesk System With The Following Features: A)track And Manage Incoming Tickets From Multiple Channels Into One Single View B)support Customers Across Various Platforms Like Email, Phone, Call, Chat, Social Media, And Other Messaging Apps C)collaborate With Multiple Teams Within Cic To Split, Assign, And Resolve Queries Faster As A Team D)automate Redundant Tasks Like Agent Assignment Based On The Skill, Workload, And Availability E)analyze And Gather Critical Insights On Agent Performances And Customer Experience With Advanced Analytics F)customize The Helpdesk To Suit Cic Business Requirements G)leverage Ai And Ml Capabilities To Take Some Work Off Your Agents And Provide Faster Resolutions To Customers, Without Compromising On The Quality Ii. Purpose The Cic Aims To Renew The Existing License For Helpdesk Solution To Continually Provide An Easy-to-manage Technology That Integrates With Other It Tools And Software Solution Of The Cic To Improve Its Overall Customer Support, Communication, Productivity And Collaboration While Overcoming Its Limited Budget And Man-power Resources. Iii. Scope The Paid License Covers Receiving Online Helpdesk Services, Product Updates And Versions, And Access To Technical Support For One Year. Iv. Definition Of Terms Cloud Computing Defined As A Set Of Framework That Provides On Demand, Scalable, Customized, Quality Services In Software, Platform And Also Provides Sharable Infrastructure Through Internet That Are Accessible And Available Everywhere. It Is A Model For Enabling Convenient, On-demand Network Access To A Shared Pool Of Configurable Computing Resources (e.g., Networks, Servers, Storage, Applications, And Services) That Can Be Rapidly Provisioned And Released With Minimal Management Effort Or Service Provider Interaction.[] Collaboration Tool Or Collaborative Software Is Application Software Designed To Help People Working On A Common Task To Attain Their Goals; [] Type Of Computer Program That Shares Data Between Computers For Processing. In Particular, Several Programs Have Been Written To Harness The Vast Number Of Computers Connected To The Internet. Rather Than Run A Screen Saver Program When Idle, These Computers Can Run Software That Lets Them Collaborate In The Analysis Of Some Difficult Problem.[] Helpdesk System Is A Tool That Organizes Customer Communication To Help Businesses Respond To Customers More Quickly And Effectively. Helpdesks Offer Features To Provide Context And Insight Into Customer Experiences.[ Service%20experience%20to%20your%20customers.] Service Level Agreement (sla) A Commitment Between A Service Provider And A Client. Particular Aspects Of The Service – Quality, Availability, Responsibilities – Are Agreed Between The Service Provider And The Service User.[] System Uptime Uptime Is A Computer Industry Term For The Time During Which A Computer Or It System Is Operational. Uptime Can Also Be A Metric That Represents The Percentage Of Time That Hardware, A Computer Network, Or A Device Is Successfully Operational. It Is Often Used As A Sign Of Operating System Or Network Reliability, Representing The Length Of Time A System Can Be Left Unattended Without Crashing Or Needing Maintenance. Hardware Reliability, Availability And Serviceability (ras) Are Important Factors In Data Center Uptime.[] V. Duties And Responsibilities 5.1.service Provider (sp) The Sp’s Responsibilities With Respect To This Project Are As Follows: 1.the Installation Of The License Must Be Completed Within Thirty (30) Calendar Days From The Receipt Of The Notice To Proceed (ntp). Otherwise, The Sp Shall Pay A Penalty In The Amount Of One Tenth Of One Percent (1/10 Of 1%) Of The Total Contract Price For Every Calendar Day Of Delay. 2.provide Account Support Via Phone Or Email, Including Requests For Additional Licenses, Storage, Billing Management, And Information About The Use Of The System, Along With Other Product Details. 3.provide 24x7 Online Technical Support Facility And Capability, Consisting Of An Online Helpdesk Facility And Competent Technical Support Personnel 5.2.credit Information Corporation Cic’s Responsibilities With Respect To This Project Are As Follows: 1.monitor The Provided Services And Verify If The Parameters Under The Service Level Agreement Are Met And Performed By The Sp. 2.issuance Of A Certificate Of Inspection And Acceptance To The Sp Upon Successful Completion Of The Testing Certifying That The Sp Conforms To All Requirements Stipulated In This Document. 3.pursuant To General Procurement Policy Board (gppb) Resolution No. 019-2006 Dated 06 December 2006, At The End Of Each Year, The Cic Will Conduct An Assessment Of The Quality Of Service Provided Particularly The Cost Charged By The Sp And The Range Of Services It Offers Against Other Service Providers In The Area. Vi. Requirements 6.1 General Items Requirements Statement Of Compliance (“comply” Or “not Comply”) Proof Of Compliance 1. Service Provider A)duly Notarized Statement That The Sp Is An Authorized Partner, Reseller, Or Distributor Of The Helpdesk System, And Has Been In Business Of Providing The Existing Helpdesk For At Least Five (5) Years Prior To The Deadline For The Submission Of Bids. B)the Sp Must Establish A Single Point Of Contact Call Center Operations/helpdesk With Hotline Numbers To Provide Timely And Responsive Trouble Reporting, Incident Handling, Problem Escalation And Field Support For All Problem Related Issues. C)the Sp Should Provide Unlimited Phone, Email, Chat And Any Form Of Electronic Communications And Messaging Support For One Year. 6.2 Technical Requirements Items Requirements Statement Of Compliance (“comply” Or “not Comply”) Proof Of Compliance 1. System Overview I.freshdesk Blossom Plan A)53 Agent Seats B)contract Duration: One (1) Year Or 29 November 2024 - 28 November 2025 Ii.freshdesk Estate Plan A)9 Agent Seats B)contract Duration: One (1) Year Or 29 November 2024 - 28 November 2025 2. Helpdesk Solution Features Blossom Plan Features: A)ticket Management (email Ticketing, Reusable Replies With Canned Responses, Dynamic Placeholders, Automatic Email Notifications, Custom Ticket Views, Tags For Tickets, Solutions And Contacts, Merge Tickets, Split Tickets, Public And Private Notes In Tickets, Add Watchers To A Ticket, Traffic Cop, Customer Satisfaction Surveys, Assume Identity Of Other Agents, Outbound Email, Ticket Export) B)helpdesk Automation (automatic Ticket Assignment Using Dispatcher, Time-triggered Automations Using Supervisor, Event-triggered Workflow Automations With The Observer, Multi-task Workflows With One-touch Scenario Automations) C)sla Management (business Rules Management Through Slas, Sla Reminders, Escalation Email For Sla Violation) D)customer Management (custom Contact And Company Fields, Merging Contacts) E)multi-channel Support (multiple Incoming And Outgoing Mailboxes, Standard Phone Channel, Basic Twitter Channel, Advanced Twitter Channel, Standard Facebook Channel, Advanced Facebook Channel, Embeddable Help Widget) F)reporting (agent And Group Performance, Helpdesk In-depth Report, Export Reports, Save Reports) G)customizations (custom Domain Mapping, Public Customer Portal Customization) H)security (single Sign On, Single Sign On With Saml, Advanced Password Policy For Agents And Customers) I)apps (access To App Gallery, Email Marketing And Crm Apps, Survey & Feedback Apps, Time Tracking And Invoicing Tools, Cloud Telephony Integration App) J)knowledge-base (private Knowledge Base, Email To Knowledge Base, Auto Suggest Solutions) K)ticket Forms (customizable Ticket Forms, Dependent Fields In Ticket Forms) L)mobile Customer Support (fresh Desk For Ios, Fresh Desk For Android, Mobile Optimized Html5 App) M)occasional Agents N)support (24x7 Email Support, 24x5 Phone Support) Estate Plan Features: A)ticket Management (email Ticketing, Multiples Shared Inboxes, Automatic Email Notifications, Merge Tickets, Split Tickets, Watch Tickets, Time Tracking, Ticket Templates, Satisfaction Surveys - Standards, Satisfaction Surveys – Customizable, Assume Identity, Outbound Email, Ticket Exports, Annotated Image Attachments, Undo Send, Ticket Activities) B)agent Productivity (shared Canned Responses, Personal Canned Responses, Agent Collision Detection, Traffic Cop, Public And Private Notes In Tickets, Filtered Search, Integrated Game Mechanics, Occasional Agents, Dynamic Placeholders, Custom Ticket Views, Tags, Quick Actions, Summary App, To- Dos, Add Reminders On To-dos, Session Replay, Canned Forms) C)helpdesk Automation (automations That Run On Ticket Creation, Time-triggered Automations, Event- Triggered Workflow Automations, Multi-task Workflows With One-touch Scenario Automations, Round Robin Ticket Assignment, Load Balanced Ticket Assignment) D)sla Management (business Rules Management Through Slas, Sla Reminders, Escalation Emails For Sla Violation, Multiple Sla Policies, Product, Group And Company Level Slas) E)social Support (basic Twitter Channel, Advanced Twitter Channel, Basic Facebook Channel, Advanced Facebook Channel, Facebook In-sync App F)collaboration (linked Tickets, Shared Ownership Of Tickets, Parent-child Ticketing, Contextual Collaboration With Freshconnect) G)ticket Forms (embeddable Feedback Widget, Custom Status, Custom Tickets Fields, Dependent Fields In Ticket Forms, Dynamic Ticket Forms) H)self Service (knowledge Base, Private Knowledge Base, Email To Knowledge Base, Auto Suggest Solutions, Automatic Sitemap Generation, Community Forums) I)freddy (ia Engine) (omnibot, Social Signals) J)global Support (multilingual Knowledge Base, Dynamic Email Notifications, Multiple Time Zones, Multiple Business Hours, Multiproduct Helpdesk) K)customer Management (custom Contact And Company Fields, Merge Contacts, Link Multiple Companies To A Single Contact, Identify Contacts Using External Id, Customer Journey, Customer 360, Customer Segments) L)reporting (agent And Group Performance, Helpdesk In-depth Report, Ticket Drill Down In Reports, Performance Distribution, Ticket Volume Trends, Top Customer Analysis, Ticket Lifecycle Report, Time Sheet Summary Report, Export Reports, Save Reports¸ Schedule Reports, Satisfaction Survey Report, Default Dashboard, Team Dashboards, Beacon) M)customizations (custom Domain Mapping, Public Customer Portal Customization, Css Customization, Complete Portal Customization, Customizable Agent Roles, Fresh Themes Gallery, Api Access) N)change Management (audit Log) O)security (single Sign On, Single Sign On With Saml, Advanced Password Policy For Agents And Customers, Dkim/dmarc - Unlimited Domains, Custom Ssl Certificates (default Free), Helpdesk Restriction, Custom Email Servers) P)apps (access To App Gallery, Email Marketing And Crm Apps, Cloud Telephony Integration App, Survey & Feedback Apps, Time Tracking And Invoicing Tools, Custom Apps) Q)freshdesk Mobile App (freshdesk For Ios, Freshdesk For Android) R)customer Support (knowledge Base, Community Forums, 24x7 Email Support, 24x5 Chat Support, 24x5 Phone Support) 3. Maintenance & Support A)24x5 International Phone Support; 8x5 Local Phone Support B)24x7 Email And Helpdesk Support C)response Time Within Two (2) Hours From Receipt Of Notice D)assistance In Fine-tuning And Enhancing The Configuration, Features, Rules, Sla, Or Automation In The Existing Helpdesk Solution E) Correct/fix Any System Problems Identified Within The Agreed Service Level 4. Knowledge Transfer A)at Least One (1) Technical Training From A Certified Helpdesk Solution Engineer Or Expert – Basic Agent Training, And/or Advanced Helpdesk Solution Administration B)at Least Five (5) Participants C)at Least One (1) Day Of Training Vii. Approved Budget For The Contract (abc) The Abc For The Project Is Php961,000.00 Inclusive Of All Applicable Government Taxes And Service Charges. Viii. Schedule Of Delivery The Service Provider Shall Commence Delivery And Implementation Of The Services Within 30 Calendar Days (lead Time For Delivery For Non-stock Items) Upon Receipt Of The Notice To Proceed. Ix. Terms Of Payment Payment Shall Be Made On The Following: 1.payment Shall Be Made On A One-time Basis Subject To Submission Of The Billing Statement And Other Supporting Documents By The Service Provider, Subject To The Issuance Of A Certificate Of Satisfactory Service By Cic. 2.the Start Of Billing Shall Be Based On The Date Of Issuance Of The “certificate Of Acceptance”. Statement Of Compliance Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Compliance For And On Behalf Of: ___________________ Annex "c" Omnibus Sworn Statement Republic Of The Philippines ) City/municipality Of ______ ) S.s. Affidavit I, [name Of Affiant], Of Legal Age, [civil Status], [nationality], And Residing At [address Of Affiant], After Having Been Duly Sworn In Accordance With Law, Do Hereby Depose And State That: 1.[select One, Delete The Other:] [if A Sole Proprietorship:] I Am The Sole Proprietor Or Authorized Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am The Duly Authorized And Designated Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; 5.[select One, Delete The Other:] [if A Sole Proprietorship:] As The Owner And Sole Proprietor, Or Authorized Representative Of [name Of Bidder], I Have Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached Duly Notarized Special Power Of Attorney; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am Granted Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached [state Title Of Attached Document Showing Proof Of Authorization (e.g., Duly Notarized Secretary’s Certificate, Board/partnership Resolution, Or Special Power Of Attorney, Whichever Is Applicable;)]; 3.[name Of Bidder] Is Not “blacklisted” Or Barred From Bidding By The Government Of The Philippines Or Any Of Its Agencies, Offices, Corporations, Or Local Government Units, Foreign Government/foreign Or International Financing Institution Whose Blacklisting Rules Have Been Recognized By The Government Procurement Policy Board, By Itself Or By Relation, Membership, Association, Affiliation, Or Controlling Interest With Another Blacklisted Person Or Entity As Defined And Provided For In The Uniform Guidelines On Blacklisting; 4.each Of The Documents Submitted In Satisfaction Of The Bidding Requirements Is An Authentic Copy Of The Original, Complete, And All Statements And Information Provided Therein Are True And Correct; 5.[name Of Bidder] Is Authorizing The Head Of The Procuring Entity Or Its Duly Authorized Representative(s) To Verify All The Documents Submitted; 6.[select One, Delete The Rest:] [if A Sole Proprietorship:] The Owner Or Sole Proprietor Is Not Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Partnership Or Cooperative:] None Of The Officers And Members Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Corporation Or Joint Venture:] None Of The Officers, Directors, And Controlling Stockholders Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; 7.[name Of Bidder] Complies With Existing Labor Laws And Standards; And 8.[name Of Bidder] Is Aware Of And Has Undertaken The Responsibilities As A Bidder In Compliance With The Philippine Bidding Documents, Which Includes: A.carefully Examining All Of The Bidding Documents; B.acknowledging All Conditions, Local Or Otherwise, Affecting The Implementation Of The Contract; C.making An Estimate Of The Facilities Available And Needed For The Contract To Be Bid, If Any; And D.inquiring Or Securing Supplemental/bid Bulletin(s) Issued For The [name Of The Project]. 9.[name Of Bidder] Did Not Give Or Pay Directly Or Indirectly, Any Commission, Amount, Fee, Or Any Form Of Consideration, Pecuniary Or Otherwise, To Any Person Or Official, Personnel Or Representative Of The Government In Relation To Any Procurement Project Or Activity. 10.in Case Advance Payment Was Made Or Given, Failure To Perform Or Deliver Any Of The Obligations And Undertakings In The Contract Shall Be Sufficient Grounds To Constitute Criminal Liability For Swindling (estafa) Or The Commission Of Fraud With Unfaithfulness Or Abuse Of Confidence Through Misappropriating Or Converting Any Payment Received By A Person Or Entity Under An Obligation Involving The Duty To Deliver Certain Goods Or Services, To The Prejudice Of The Public And The Government Of The Philippines Pursuant To Article 315 Of Act No. 3815 S. 1930, As Amended, Or The Revised Penal Code. In Witness Whereof, I Have Hereunto Set My Hand This __ Day Of ___, 20__ At ____________, Philippines. _____________________________________ Bidder’s Representative/authorized Signatory Subscribed And Sworn To Before Me This __ Day Of [month] [year] At [place Of Execution], Philippines. Affiant/s Is/are Personally Known To Me And Was/were Identified By Me Through Competent Evidence Of Identity As Defined In The 2004 Rules On Notarial Practice (a.m. No. 02-8-13-sc). Affiant/s Exhibited To Me His/her [insert Type Of Government Identification Card Used], With His/her Photograph And Signature Appearing Thereon, With No. ______ . Witness My Hand And Seal This ___ Day Of [month] [year]. Name Of Notary Public Doc. No. ___ Page No. ___ Book No. ___ Series Of ____. Note: “sec. 12. Competent Evidence Of Identity – The Phrase “competent Evidence Of Identity” Refers To The Identification Of An Individual Based On: At Least One Current Identification Document Issued By An Official Agency Bearing The Photograph And Signature Of The Individual, Such As But Not Limited To, Passport, Driver’s License, Professional Regulations Commission Id, National Bureau Of Investigation Clearance, Police Clearance, Postal Id, Voter’s Id, Barangay Certification, Government Service And Insurance System (gsis) E-card, Social Security System (sss) Card, Philhealth Card, Senior Citizen Card, Overseas Workers Welfare Administration (owwa) Id, Ofw Id, Seaman’s Book, Alien Certificate Of Registration/immigrant Certificate Of Registration, Government Office Id, Certification From The National Council For The Welfare Of Disabled Persons (ncwdp), Department Of Social Welfare And Development (dswd) Certification; The Board Resolution Or Secretary’s Certificate Referring To The Said Board Resolution Designating The Bidder’s Authorized Representative And Signatory Need Not Specifically Indicate The Particular Project Where Such Authority Is Given Provided That The Said Authority Covers Activities By Cic.

Details: Öbb-personverkehr Ag Is Participating In Transport Tenders For New Routes Abroad And Is Looking For A Supplier For Sales And Customer Service Services In Germany. This Includes In Particular: - The Provision Of A Sales System (including Software And Hardware) - The Provision Of Customer Service Services (call Center, Complaint Handling) Scope Of Traffic For Which The Sales Services Are Required: - Term Of 8-15 Years (plus Ramp-up Phase) . - Earliest Start Of Operation Is December 2027 Scope Of Sales System (including Software And Hardware): - Sales Via Mobile Devices (for The Train Attendant On The Train) Incl. Provision Of Devices For Train Attendants And Accessories - Sales By Telephone (via Customer Service) - Sales Of Tickets From Various German Transport Associations In The Bavaria Area And Long-distance Transport (composite Tariffs [including Mvv-bartarif], Dtv Tariff, Db-tarif, Scic) With Automatic Recognition Of The Cheapest Tariff - Processing And Booking Of Payments In Cash, Via Credit Cards And Payment Service Providers (applepay, Googlepay) - Recording And Processing Of The Increased Transport Fee (ebe) - Validation Of Tickets (paper, Electronic) And Chip Cards On The Train Including Recording Of The Validated Tickets - Reporting For All Systems Including Interfaces - Connection To A Customer Database/crm Possible - Display Of Real-time Data And Connection To Defas ( System For Passenger Information For All Public Transport In Bavaria) - Processing Of Passenger Rights Cases Including Processing Of Return Transfer Payments (tickets As Well As Additional Claims) - Claims Management (e.g. Ebe Cases Not Paid Directly On The Train, Reminder Processing, Chargeback And Fraud Prevention) - Multilingualism (at Least German, English) - Ongoing Adjustment Of Future Tariff Changes Must Be Possible - Information About Tariffs Can Be Displayed In The System - Availability 24/7 With Sla - Technical Connection To The Client Must Be Possible Optional Services To Be Offered For The Sales System: - Provision Of A White-label Sales App/homepage For End Customers - Sales Of Additional Products (e.g. Combination Tickets, Scooter Rental, ...) - Debt Collection Agency Services Scope Of Service Customer Service - By Telephone: - Timetable And Tariff Information, Advice, Ticket Sales, - Receiving Complaints And Loss Reports - Processing Trips For People With Reduced Mobility (prm) (including Advice, Booking Assistance) - Recording In The Complaint Management System - Daily Availability 6 A.m. To 10 P.m. - Acceptance Of 85% Of Calls Within First Five Minutes - Landline Number At Local Rate; Optional: Free Mobile Number - Optional: "overflow" Call Center For Öbb Customer Service Scope Of Service Customer Service - In Writing: - Answering Or Forwarding Customer Concerns Received By Telephone Or In Writing, Depending On Responsibility - Processing Of Goodwill And Compensation, Answers To Customers - Processing Of Passenger Rights - Cases - Handling Cases Of Quality Defects (dirty, Etc.) - Recording Dispatched Goodies, Vouchers, Etc. - Receivables Management (including Cases Not Paid Directly On The Train, Reminder Processing, Chargeback And Fraud Prevention; Optional: Debt Collection Agency) - Billing Via The Client Scope Of Services Complaint Management System: - Recording Of Complaints - Categorization And Evaluation According To The Client And Spnv Carrier Request - Reporting.

Details: Contract Information: The U.s. Army Corps Of Engineers, South Atlantic Division, Mobile District Requires Ae Services To Support The Iis Oconus Program. Services Are To Be Provided Under A Single Award Task Order Contract (satoc). This Procurement Will Be Conducted In Accordance With The Ae Brooks Act. The North American Industry Classification System (naics) Code For This Action Is 541330. It Is Open To Small Business Ae Firms. The Government Intends To Award At A Minimum Of Three (3) Small Business Awards. The Total Capacity Of All Awards Will Be $30,000,000 Full Small Business Set-aside, For A Term Not To Exceed Five (5) Years. Work Under This Contract Will Be Subject To Satisfactory Negotiation Of Individual Firm Fixed Price Task Orders. Rates Will Be Negotiated For Each 12-month Period Of The Contract. All Interested Ae Firms Are Cautioned To Review The Restrictions Of Far Part 9.5 (organizational And Consultant Conflicts Of Interest).project Information: Ae Services To Support The Iis Oconus Program Include Planning And Design Of Facilities And Infrastructure For Construction Which Meets The Definition Of Ae Services As Defined In 40 U.s.c. 1101 And Far 2.101. Ae Firms Will Provide Timely And Cost Effective Responses To Support The Mobile District Iis Oconus Program. The Selected Firms Must Have The Capability Thru In-house Staff Or Consultants To Perform The Following Services, To Include But Not Limited To: Development Of Construction Plans And Specifications For Horizontal Construction Projects With Civil/site Designs Such As Roads, Grading, Drainage, Utility Systems, Aircraft Parking Areas, Aircraft Aprons, Airfields, Geotechnical Investigations, Foundation Designs, Topographic Surveys, And Other Miscellaneous Civil Items Including Rehab, New Construction, Or A Combination Thereof; Development Of Construction Plans And Specifications For Vertical Construction Projects With Architectural, Mechanical, Electrical, And Structural Design Including Rehab, New Construction, Or A Combination Thereof; Development Of Construction Plans And Specifications For Miscellaneous Construction Projects To Include Marine Structures, Pier Structures, Potable Water Projects, Solar And Prime Power Design Projects; Completion Of Ancillary Environmental Work; Completion Of Partial Designs To Include Cost Estimates; Development Of Construction Plans And Specifications For Renovation/repair Projects, Such As, Building Renovations And Additions; Preparation Of The Technical Portions Of Design-build Solicitations; Development Of Master And Sub-area Planning, Base And Expeditionary Planning; Preparation Of Project Definition And Programming Documents, 1391 Development; Perform And Support Completion Of Charrettes, Value Engineering Studies, Environmental Permit Applications, Facility Condition Assessments; Perform Surveying And Mapping, Geotechnical And Subsurface Utility Investigations, Water Well Investigation; Perform Hazardous Material Testing And Abatement/remediation Planning; Be An Extension Of The Project Development Team, Involved In All Major Technical Discussions, Attend Appropriate Project Internal Quality Control/assurance And Review Meetings; Be Responsible For Accuracy And Completeness Of Quantity Calculations And Analyses To Support And Develop Cost Estimates For All Stages Of The Project Including Planning, Programming, Design, And Construction; And Perform Quality Control, Quality Assurance, Technical Assistance And Technical Review Of Engineering Products.the Vast Majority Of The Work Will Be For The Us Southern Command Operations And Associated International Missions, To Include Other Department Of Defense (dod) Entities, To Include The Naval Medical Research Unit 6 (namru-6), The Us State Department And Other Federal Agencies. Work Assignments Include Support For Foreign Military Sales, Counter Narco-terrorism Construction Projects, Humanitarian Assistance Projects, Exercise Related Construction, Global Peace Operations, And Projects Of The Bureau For International Narcotics And Law Enforcement And The United States Agency For International Development Stationed In The Various Embassies In Latin America. Design Drawings Shall Be Produced In The Autocad, Autodesk Revit Building Information Modeling (bim), Bentley Bim, Or Microstation Format. The Format Will Be Specific To Each Project And Will Be Specified In The Ae Scope Of Work For The Specific Project. If Bim Is Required For A Specific Project, All Bim Models Shall Be Delivered In Their Proprietary Format Along With Exported Ifc Models, And 2d Cad Drawings (construction Documents). Technical Specifications Will Be Produced With Specsintact Software Using Unified Facilities Guide Specifications, Or Industry Standard Specifications Using International And Host Nation Standards, As Required By The Individual Task Order. Responses To Design Review Comments Will Be Provided Using The Government Web-based Design Review And Checking System (drchecks) Located At Www.projnet.org. The Work Will Primarily Be Located Within Central America And South America Or The Caribbean Islands; However, Work May Be Located In The Southeastern United States Or At Any Location Within The Mobile District Aor.selection Criteria: The Source Selection Factors For This Procurement Are Listed Below In Descending Order Of Importance. Factors 1 Through 5 Are Primary. Factor 6 Is Secondary And Will Only Be Used As A Tie-breaker Among Technically Equal Firms. Primary Factors Will Be Assigned A Rating From Outstanding To Unsatisfactory, Based On The Risk To The Government That The Offeror Will Successfully Perform That Evaluated Factor. An Overall Rating Will Also Be Applied To The Proposal Submission Using The Same Rating Scale. Proposals Failing To Respond Or Provide Complete Information For Each Factor As Required By This Solicitation Will Be Determined Non-compliant And Will Be Removed From Further Consideration. After All Ratings Have Been Assigned, Offerors Will Be Ranked As Most Highly Qualified, Highly Qualified, And Not Qualified In Accordance With Ep 715-1-7 Architect-engineer Contracting In Usace.for Purposes Of This Solicitation, A Stand-alone Contract Or Single Task Order Is Considered One Project. Separating Activities Performed Under A Contract Or Task Order Will Not Be Considered Multiple Projects; Conversely, Combining Activities Performed Under Separate Contracts Or Task Orders To Produce A Single Project Will Not Be Considered. A Single Task Under An Indefinite Delivery Contract Is Considered A Project, Not An Indefinite Delivery Contract Itself. Projects In Which The Ae Service Is Not 100% Complete Will Not Be Evaluated.factor 1. Professional Qualifications (sf330, Part I, Section E)part A ? Resumes Of Key Personnel (section E, Blocks 12 ? 18): Offerors Must Have, Either In-house Or Through Consultants Or Subcontractors, The Disciplines Listed Below. To Demonstrate Qualifications, Resumes For Persons Filling These Disciplines Are To Be Provided In Section E. Each Resume Shall Not Exceed One Page In Length. Licensure And Certification Expiration Dates (as Applicable) Must Be Provided. In Block 13, The Role Listed Must Use The Exact Same Discipline Nomenclature As Listed Below. If An Individual Will Serve In More Than One Role, Then All Disciplines Shall Be Clearly Indicated In Block 13. The Content Of Section E Is Not To Be Altered And All Items Within Section E Shall Be Answered Completely. Additionally, All Key Personnel Must Be Shown On The Organizational Chart In Section D. The Following Disciplines Are Required: (1) project / Task Order Manager(2) architect - Registered Architect, Provide Licensure/certification Number And Date(3) civil Engineer ? Professional Engineer, Provide Licensure/certification Number And Date(4) electrical Engineer - Professional Engineer, Provide Licensure/certification Number And Date(5) mechanical Engineer - Professional Engineer, Provide Licensure/certification Number And Date(6) structural Engineer ? Professional Engineer, Provide Licensure/certification Number And Date; Demonstrate Experience With Seismic Design(7) fire Protection Engineer ? Professional Fire Protection Engineer, Provide Licensure/certification Number And Date; Demonstrate Two Years Design Experience With Sprinkler Fire Protection Systems; Demonstrate Four Years Of Design Experience With Current Nationally Recognized Codes Such As National Fire Protection Agency (nfpa), With Special Emphasis On Nfpa 101 Life Safety(8) it Systems/network/communications Engineer - Registered Communications Distribution Design (rcdd), Provide Licensure/certification Number And Date(9) geotechnical Engineer - Professional Engineer Or Geologist, Provide Licensure/certification Number And Date(10) environmental Engineer, Certified Industrial Hygienist, Or Osha Certified Technician ? Demonstrate Specialized Experience With Lead Based Paint (lbp) And Asbestos Containing Material (acm) Survey And Remediation; Provide Licensure/certification Number And Date(11) corrosion Engineer - Nace Certified Corrosion Specialist, Nace Certified Cathodic Protection Specialist, Or Registered Professional Corrosion Engineer; Provide Licensure/certification Number And Date; Demonstrate Experience With Design Of Cathodic Protection Systems(12) surveyor - Professional Engineer Or Land Surveyor, Provide Licensure/certification Number And Date(13) master Planner ? Certified Aicp Or Equivalent; Provide Licensure/certification Number And Date; Demonstrate Experience With Area Development Plans, Installation/base Development Plans, And Overall Master Plans(14) cost Estimator ? Certified Aace, Icec, Pcea, Or Equivalent; Provide Licensure/certification Number And Date; Resumes Are Required For The Firms And/or Consultants Cost Engineering Or Estimating Specialist(s) For The Each Of The Following Disciplines: Architectural, Structural, Civil, Mechanical, And Electrical; A Single Resume May Demonstrate Experience In One Or More Disciplines, However, Competence And Experience For Each Assigned Discipline Must Be Clearly Demonstratedpart B ? Relevant Projects (section E, Block 19): All Key Personnel Are Required To Have A Minimum Of Five (5) Years Of Project Experience In Their Discipline Demonstrated By Projects With Scope, Magnitude, And Complexity Comparable To This Solicitation. The Definition Of A Project Is As Noted In Selection Criteria Above. Relevant Projects Are Those That Reflect Experience Performing The Respective Discipline. Relevant Project Information Should Be Brief And Highlight Specific Roles And Tasks Performed By The Key Personnel, Project Type, Scope, And Costs. No More Than Five Projects Should Be Listed For Each Resume, And Each Project Listed Must Have Been Completed Within Ten (10) Years Of Publication Of This Solicitation Announcement. (note: The Projects Provided For This Factor May Also Be Used To Address Factor 2.)the Evaluation Of Factor 1 Will Take Into Consideration The Education And Current Registration, Licensure Or Certification(s), As Applicable, Of Each Person Named For Each Discipline And That Persons Longevity With The Firm Named In Block 15. It Will Also Take Into Consideration The Persons Relevant Project Experience Provided In Block 19. More Weight Will Be Given To Experience With Full-design Type Projects, Completed For The Iis Oconus Program, Specifically For Us Southern Command Operations And Associated International Missions, And/or Completed In The Primary Locations Of Central America And South America Or The Caribbean Islands And That Are Of Scope, Magnitude, And Complexity Similar To That Described Above In The Paragraph Titled Project Information. This Factor May Be Assessed Strengths Or Weaknesses, As Appropriate. Only The Key Personnel Disciplines Requested In This Solicitation Will Be Evaluated. The Basis Of Evaluation For Factor 1 Will Be Information Submitted In Part I, Sections E And G.factor 2. Specialized Experience And Technical Competence (sf330, Part I, Section F) For Factor 2, Offerors Are To Demonstrate Specialized Experience And Technical Competence For The Design Of Facilities And Infrastructure For Construction Which Meets The Definition Of A-e Services As Defined In 40 U.s.c. 1101 And Far 2.101. This Factor Considers Specialized Experience And Technical Competence To Support Planning, Design And Construction For The Iis Oconus Program Specific To Performing Services Similar To Those Described Above In The Paragraph Titled Project Information.in Section F Offerors Are To Submit Up To Ten (10) Projects That Best Illustrate The Proposed Teams Qualifications For Award Of A Contract. (note: The Projects Provided For Factor 1 May Also Be Used To Address This Factor, However, Not By Reference Only.) The Definition Of A Project Is As Noted In Selection Criteria Above. For Each Project Use Only One Page And Note The Contract Or Task Order Number, As Applicable. The Content Of Section F Is Not To Be Altered And All Items Within Section F Shall Be Answered Completely.all Projects Must Have Been Completed Within Ten (10) Years Of Publication Of This Solicitation Announcement (see Block 22). At Least Six (6) Of The Projects Presented Must Show That The Offeror (the Firm Submitting The Sf330 As The Prime Contractor), Whether As A Prime Contractor Or Subcontractor, Performed The Majority (greater Than 50%) Of The Work On The Project. To Demonstrate Such Performance, Offerors Are To State The Percentage Of Work They Performed. If A Proposed Subcontractor Also Worked On The Project, State The Percentage Of Work It Performed. If An Offeror Submits More Than Six (6) Projects, Those Projects Must Reflect Performance Of Work By The Offeror, Or One Or More Of Its Proposed Subcontractors. For Each Such Project State The Percentage Of Work Performed By The Offeror, And/or The Percentage Of Work Performed By Each Proposed Subcontractor. Clearly Identify The Project Type And The Offerors Role On The Project, For Example, Full Design, Design Build Rfp Developer, Or Contractors Designer Of Record. In Block 24, Cost Is The Total Value Of The Project, Not Simply The Value Of The Work Performed By The Offeror And/or Any Proposed Subcontractor. To Demonstrate Quality Of Past Performance, For Each Project The Offeror Must Provide A Contractor Performance Assessment Report (cpar). If A Cpar Is Not Available, The Offeror Must Provide A Navfac/usace Past Performance Questionnaire (ppq). If A Ppq Is Provided And There Is A Cpar, The Cpar Rating Will Govern. Quality Of Past Performance Information For Key Projects May Be Placed In Part Ii. The Government Reserves The Right To Review Any Official Performance Evaluation System Of Records To Inform Its Source Selection Decision. When Completing Section G, In Block 26, Along With The Name Of Key Personnel, Include The Firm With Whom The Person Is Or Was Associated At The Time The Project Was Performed. Those Firms Submitting As Joint Ventures (jv) Must Follow The Same Procedures As Any Other Offeror With The Following Exception. If The Jv (the Offeror) Cannot Provide At Least Six (6) Projects That Demonstrate Performance By The Jv Of 50% Or More Of A Project, As Either A Prime Contractor Or Subcontractor, The Jv May Provide Projects Performed By Any Partner Of The Offering Jv That Reflect Performance Of 50% Or More Of A Project, As Either A Prime Contractor Or Subcontractor. Of The Projects Submitted As Prescribed Above, Relevant Projects Are Those That Reflect The Specialized Experience And Technical Competence Of The Offeror And/or Proposed Subcontractor(s), As Prime Contractors Or Subcontractors, Performing Services Similar To Those Described Above In The Paragraph Titled Project Information. More Weight Will Be Given To Experience With Full-design Type Projects, Completed For The Iis Oconus Program, Specifically For Us Southern Command Operations And Associated International Missions, And/or Completed In The Primary Locations Of Central America And South America Or The Caribbean Islands And That Are Of Scope, Magnitude, And Complexity Similar To That Described Above In The Paragraph Titled Project Information. This Factor May Be Assessed Strengths Or Weaknesses, As Appropriate. The Basis Of Evaluation For Factor 2 Will Be Information Submitted In Part I, Sections F And G.factor 3. Work Management (sf330, Part I, Section H)in Part I, Section H, The Offeror Must Provide A Proposed Work Management Plan Demonstrating Its Teams Breadth Of Knowledge And Experience With Managing Designs For Military Design And Construction. The Narrative Should Describe The Corporate Approach, Driving Criteria Or Potential Constraints, And Examples Of Successful Performance. The Narrative Should Specifically Discuss Knowledge Of, And Experience With, Work Management Planning To Include Quality Management, Subcontractor Management, Prior Experience Of The Prime Firm And Any Significant Consultant, Version Control Management, Proactive Internal And External Communication Protocols, And Independent Submittal Review Processes In The Context Of Providing Services Under Multiple Task Orders. This Factor May Be Assessed Strengths Or Weaknesses, As Appropriate.factor 4. Past Performance (sf330, Part I, Section H)offerors Shall Demonstrate In Narrative (or Other Format) A History Of Customer Satisfaction With The Offerors Quality Of Work, Cost Control And Scheduling. Past Performance History Is Not To Be Limited To Information Presented In Factor 2. Past Performance Can Be Substantiated By Presentation Of Cpars Or Ppq Ratings, Or Customer Ratings From Other Project Evaluation Systems. Customer Excerpts Or Quotes From Prior Evaluations For The Purposes Of Substantiating The Narrative Are Not Desired. The Narrative Should Describe The Corporate Approach For Maintaining Success With Customer Satisfaction With The Offerors Quality Of Work, Cost Control And Scheduling. This Factor May Be Assessed Strengths Or Weaknesses, As Appropriate, With More Weight Given To Successful Performance Ratings In These Three Areas On Department Of Defense Contracts. Offeror Shall Also Submit An Excel Spreadsheet Attachment To The Sf330. This Spreadsheet Shall List Relevant Projects Completed Within The Last 7 Years. Include Agency, Client Poc, Project Type, Project Name, Project Location, Date Of Completion, Period-of-performance, Total Square Footage Assessed (as Applicable), Prime Or Sub, Total Percentage Of Work Completed By The Offeror, And The Total Value Of Award. A Template For Attachment A Is Provided. Please Only Submit An Excel Spreadsheet For Attachment A. Attachment A Will Not Count Toward The Page Limitation For Part 1 Or Ii. This Information Will Be Used To Assist In Task Order Selection.factor 5. Capacity To Accomplish The Work (sf330, Part I, Section H)all Offerors Are To Clearly Demonstrate The Capacity To Accomplish At Least Three (3) $100,000 Task Orders Simultaneously. This Factor May Be Assessed Strengths Or Weaknesses, As Appropriate.factor 6. Volume Of Dod Contract Awards (sf330, Part I, Section H)offerors Shall Provide The Volume Of Work Awarded By Dod Agencies During The Previous 12 Months. Volume Of Work Shall Be Demonstrated In A Table Format And Be Categorized By Contract, Task Order, Project Award And Completion Dates, And Dollar Amount. This Factor Is A Secondary Criteria And Will Only Be Evaluated As A Tie-breaker Among Technically Equal Firms. Interviews. As Required By Acquisition Regulations, Interviews For The Purpose Of Discussing Prospective Contractor Qualifications Will Be Conducted By The A-e Evaluation Board (selection Board). Interviews Will Be Held With Those Offerors Deemed By The Board To Be Qualified For Award. Interviews Will Be Conducted By Telephone And Will Most Likely Occur The Same Week That The Selection Board Convenes. Phone Calls And Personal Visits For The Purpose Of Discussing This Solicitation Are Not Allowed. Submission Requirements: Interested Ae Firms Or Joint Ventures (jvs) With The Capabilities To Perform This Work Are Invited To Submit One (1) Complete Pdf Of Their Sf330 (architect-engineer Qualifications) Proposal. Offerors Must Submit The Electronic Proposal Package To The Usace Via Procurement Integrated Enterprise Environment (piee) Website (https://piee.eb.mi1/xhtm1/unauth/home/loginxhtm I -or- Https://wawf.eb.mii-or- Https://piee.eb.mil). Emailed Submissions Of Proposals Are Not Permitted And Will Not Be Accepted Under Any Circumstances. The Government Must Receive Your Proposal No Later Than The Time And Date As Specified In This Solicitation. The Piee Website Must Show The Proposal Was Prior To The Specified Time. Offerors May Confirm Proposal Receipt By Emailing The Following Points Of Contact: Ms. April Ruth At April.m.ruth@usace.army.mil. The Current Edition Of The Sf330 Must Be Used And May Be Obtained From The Government Printing Office Or From The Following Web Site: Http://www.gsa.gov/portal/forms/download/116486. Pdfs Shall Be Compatible With Adobe Acrobat Xi Or An Earlier Version. Proposals Submitted In A Format Other Than As Described Above Will Not Be Accepted. All Offerors Responding To This Solicitation Must Identify On The Front Cover Of The Sf330 Their Company Name, And Solicitation Number. All Offerors, To Include Jvs, Submitting Proposals Shall Obtain A Unique Entity Id (uei). Include The Uei In Part I, Section B, Block 5 Next To The Name Of The Firm. Additionally, All Offerors, To Include Jvs, Must Be Registered In The System For Award Management (sam). For Instructions On Registering With The Sam, Go To Https://www.sam.gov/sam. Jvs Are To Include A Fully Executed Jv Agreement With Their Proposal At Part Ii. Jvs Submitting As 8(a) Are To Include A Jv Agreement That Has Been Reviewed By Their Respective Sba District. All Fonts In Part I Shall Be At Least 12 Or Larger In Arial (not Arial Narrow) To Include Text, Tables, And Figures. Pages Shall Be 8-1/2 Inches By 11 Inches. Fonts In Part Ii Shall Be At Least 10 Or Larger In Arial (not Arial Narrow). The Organizational Chart Required In Part I, Section D And The Matrix Required By Part I, Section G May Be Presented On A Sheet Up To 11 Inches By 17 Inches, Each Counting As One Page Respectively. Do Not Use Multi-column Formatting. The Sf330 Is To Be Organized As Indicated Below.part I Of The Sf330 Shall Not Exceed 50 Pages, Front Side Only, Excluding Tabs, Separators And Blank Sheets, And Shall Be Organized As Follows:tab A ? Sf330, Part I, Sections A, B, C And D.tab B ? Sf330, Part I, Section E.tab C ? Sf330, Part I, Section F.tab D ? Sf330, Part I, Section G.tab E ? Sf330, Part I, Sections H And I.part Ii Of The Sf330 Shall Not Exceed 30 Pages, Front Side Only, Excluding Tabs, Separators And Blank Sheets. A Part Ii Is Required For Each Branch Office Of The Offeror And Any Subcontractor That Will Perform A Key Role Under The Contract. Part Ii Shall Be Organized As Follows:tab F ? Sf330, Part Iitab G ? Joint Venture Agreement (as Applicable) (this Document Does Not Count Against The Page Limitation For Part Ii.) Tab H ? Specialized Experience And Technical Competence - Quality Of Past Performance (this Document Does Not Count Against The Page Limitation For Part Ii.) Offers Must Be Received At The Address Indicated Above No Laterthan 2:00 Pm Central Time On 29 January 2024. The Agency Will Not Accept Any Offers Received After This Time And Date. To Verify Your Submittal Has Been Delivered, You May Email Ms. April Ruth At: April.m.ruth@usace.army.mil. The Selection Board Is Tentatively Scheduled To Commence On Or About 12 February 2024.all Questions Shall Be Submitted Via The Bidder Inquiry Portal Inprojnet At Http://www.projnet.org/projnet. No Other Means Of Communication (e-mail, Fax, Or Telephone) Will Be Accepted. Questions Should Be Submitted No Later Than 12 January 2024, 2:00 Pm Central Time To Allow Time For A Response. On This Date And Time The Portal Will Be Closed. To Submit And Review Inquiries, Firms Will Need To Be Current Registered Users Of The Projnet System. To Register, Go To The Link Above, Click The Bid Tab, Select Bidder Inquiry, Select Usace, Enter The Bidder Inquiry Key For This Solicitation As Listed Below, And Your E-mail Address, And Then Click Login. Complete All Required Information And Then Click Create User. Verify That Information On The Next Screen Is Correct And Click Continue. From This Page You Can View All Bidder Inquiries For This Solicitation Or Add An Inquiry. Offerors Or Bidders Will Receive An Acknowledgement Of Their Question Via E-mail, Followed By A Response To Their Question After It Has Been Processed By Our Team. The Solicitation Number Is: W9127823r0042. The Bidder Inquiry Key Is: 3mbjv2-g3huet. Firms Are Requested To Review The Bidder Inquiry Portal For Previous Questions And Responses, Prior To Submission Of A New Inquiry On The Portal. Caution: Any Inquiry Submitted And Answered Within This System Will Be Accessible To View By All Firms Interested In This Solicitation. The Call Center For The Projnet Operates Weekdays From 8 Am To 5 Pm U.s. Central Time Zone. The Telephone Number Is 1-800-428-help.

Details: Description February 7, 2024 Request For Quotation No.: 2024-cims(009)-npsvp-0002 Procurement Of Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance (negotiated Procurement – Small Value Procurement) Sir/madam: The Credit Information Corporation Through Credit Information Management Services Invites You To Submit Your Quotation / Offer For The Item/s Described Below Using The Price Proposal Form (see Annex "a") Subject To The Terms And Conditions Stated In The Rfq And Terms Of Reference (see Annex “b”). Qty Uom Particulars Unit Cost (in Php) Approved Budget For The Contract (abc) In Php 1 Lot Procurement Of Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance - 2240 Pvu - One (1) Year Maintenance/renewal *deployment - Deployment, Installation And/or Renewal Costs *on-site And Online Support Services - One (1) Year Maintenance 8x7 Online Support - One (1) Year Unlimited Phone And Email Support - Customer Is Entitled To Four (4) Visits Of Onsite Support During The Contract Period - Quarterly Onsite Visit With Reports And Recommendation By Certified Ibm Engineers 1,000,000.00 1,000,000.00 Contract Duration: One (1) Calendar Year Or March 1, 2024 To February 28, 2025 Delivery Schedule: Thirty (30) Calendar Days Upon Receipt Of Notice To Proceed. Delivery Site: 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Submit Your Proposal, Together With The Following Documents, Duly Signed By You Or Your Duly Authorized Representative, Not Later Than February 13, 2024, 1:00 P.m. 1. Philgeps Certificate/number; 2. Mayor’s/business Permit For The Current Year Or Official Receipt As Proof That The Bidder Has Applied For Renewal, If The Updated Mayor’s Permit Is Not Yet Available; 3. Latest Income/business Tax Returns; 4. Notarized Omnibus Sworn Statement (annex C); And 5. For Authorized Representatives: Spa (sole Proprietorship/partnership), Secretary’s Certificate Or Board Resolution (corporation). Note: Philgeps Platinum Registration Certificate May Be Submitted In Lieu Of Philgeps Number, And Mayor’s/business Permit For The Current Year Only One (1) Set Of Documents Certified To Be True Copies Of The Original Shall Be Required. Proposals And Other Documents Required Shall Be Sent Electronically To Procurementunit@creditinfo.gov.ph. Electronically Submitted Proposals And Documents Must Be Submitted On Or Before The Deadline Of Submission As Stated In This Rfq. Upon Determination Of Your Technical, Legal And Financial Eligibility, The Administration Unit Of The Cic Shall Undertake Negotiation With Your Company Based On The Technical Specifications For This Project. Phoebe Ann R. Wagan Administrative Services Officer V Annex "a" Price Proposal Form Date: _________________ Administrative Office Credit Information Corporation 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Sir/madam: Having Examined The Request For Quotation No. Rfq No. 2024-cims(009)-npsvp-0002, Which Includes The Technical Specifications, The Receipt Of Which Is Hereby Duly Acknowledged, The Undersigned, Offer To, In Conformity With The Said Request For Quotation For The Sums Stated Hereunder: Qty Uom Particulars Unit Price (in Php) Total Bid Price In Php (inclusive Of Vat) 1 Lot Procurement Of Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance - 2240 Pvu - One (1) Year Maintenance/renewal *deployment - Deployment, Installation And/or Renewal Costs *on-site And Online Support Services - One (1) Year Maintenance 8x7 Online Support - One (1) Year Unlimited Phone And Email Support - Customer Is Entitled To Four (4) Visits Of Onsite Support During The Contract Period - Quarterly Onsite Visit With Reports And Recommendation By Certified Ibm Engineers Contract Duration: One (1) Calendar Year Or March 1, 2024 To February 28, 2025 Total Bid Price In Words: ______________________________________________________ We Undertake, If Our Proposal Is Accepted, To Deliver The Goods/services As Identified In The Technical Specifications/terms Of Reference And In Accordance With The Delivery Schedule. Our Quotation Includes All Taxes, Duties And/or Levies Payable And Is Valid For A Period Of Thirty (30) Calendar Days Upon Issuance Of This Document. We Understand That The Cic Technical Working Group May Require From Us The Submission Of Documents That Will Prove Our Legal, Financial And Technical Capability To Undertake This Project. Until A Formal Contract Is Prepared And Executed, This Proposal, Together With Your Written Acceptance Thereof And The Notice Of Award, Shall Be Binding Upon Us. We Understand That You Are Not Bound To Accept The Lowest Or Any Proposal You May Receive. Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Proposal For And On Behalf Of: ___________________ Annex "b" Compliance Form Technical Specifications Procurement Of Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance 1. Overview The Credit Information Corporation (cic) Is Mandated To Collect And Aggregate Borrower’s Credit Data To Establish The Credit Worthiness Of Borrowers. Cic Needs And Uses A Workload Automation Solution That Enables The Organization To Automate, Plan And Control The Processing Of Credit Information System (cis) Workloads. The Tool Or Solution Allows The Cic To Manage Workflows Form A Single Point Of Control Across Multiple Platforms And Business Applications. The Existing Workload Scheduler That The Cic Utilizes Has The Following Key Features And Capabilities: 1. Hybrid Workload Automation From A Single Point Of Control A. Monitor Workloads And Resources Through A Single Point Of Control Across Different Platforms And Systems. B. Monitor Critical Job, Sla Compliance Risk Level And Be Alerted To The Risk Of Sla Constrains And Potential Violations In Advance Through Specific Report And Dashboards. 2. Wide Variety Of Application Plug-ins For Business Processes Automation A. Automate Beyond Boundaries And Expand Your Automation Outreach To New Domains Thanks To A Large Variety Of Application Specific Plug-ins Available Out Of The Box 3. High Scalability (millions Of Daily Jobs Managed) A. Manage Organizations Growth And Increasing Demands With A Single Controlling System, Reducing Costs And Risks And Increasing Stability. B. Automatically Adapts Workload Submission To Support On Demand Processes, Allowing Easy And Safe Integrations Across A Hybrid Environment. 4. Easy Integration In Hybrid-cloud Application Through Rest Api A. Modelling Rest Api Are Available To Add/update/delete Scheduling Resources As Well As Retrieve List Of Resources Or Models. Planning Api Are Available To Act On The Scheduling Plan Enabling The Add And Update Actions On All The Resources In The Scheduling Plan Itself. 2. Purpose The Cic Aims To Renew The Ma Of Existing Workload Scheduler Solution And Licenses To Automate, Plan And Control The Processing Of Workloads Of The Credit Information System (cis) While Overcoming Its Limited Budget And Manpower Resources. 3. Scope The Paid License Covers To Receive 2240 Processor Value Units (pvus) To The Existing Workload Scheduler Solution Of The Cic. 4. Definition Of Terms Term Definition Job Scheduling Job Scheduling Allows Businesses To Automate Batch Jobs On A Single System And To Submit These Batch Jobs For Execution As A Result Of A Specific Event Or At A Certain Time. Traditional Job Scheduling Software Works On One Machine And Is Pretty Inflexible. In Complex Systems, Job Scheduling Has Its Limitations And Inherently Leads To A Lack Of Coordination Between Operating Systems, A High Level Of Complexity When It Comes To Scheduling Jobs And Maintenance, The Need For Lots Of Manual Intervention As Well As The Need For Frequent Programming To Fill Gaps. Scalability Is The Property Of A System To Handle A Growing Amount Of Work By Adding Resources To The System. Service Level Agreement (sla) A Commitment Between A Service Provider And A Client. Particular Aspects Of The Service – Quality, Availability, Responsibilities – Are Agreed Between The Service Provider And The Service User Workload Refers To A Computer System’s Ability To Handle And Process Work. Workload Automation Is The Process Of Using Software To Schedule, Initiate, And Execute Business Processes, Transactions, Workflows, And Other Related Tasks. It Also Allows Businesses To Configure Or Stop Processes. The Use Of Workload Automation Allows For All Of This Processing To Happen Without Human Or Manual Intervention. Workload Scheduler Is A Workload Automation Solution That Enables Organizations To Automate, Plan And Control The Processing Of Complex Systems' Workloads. It Allows You To Manage Workflows From A Single Point Of Control Across Multiple Platforms And Business Applications. --definitions Are Retrieved From Https://www.wikipedia.com, Https:/www.ibm.com, Https://www.bmc.com, Https://www.nutanix.com 5. Duties And Responsibilities 5.1. Service Provider (sp) The Sp’s Responsibilities With Respect To This Project Are As Follows: 1. The Renewal And Installation Of License Must Be Completed Within Thirty (30) Calendar Days From The Receipt Of The Notice To Proceed (ntp). Otherwise, The Sp Shall Pay A Penalty In The Amount Of One Tenth Of One Percent (1/10 Of 1%) Of The Total Contract Price For Every Calendar Day Of Delay. 5.2. Credit Information Corporation Cic’s Responsibilities With Respect To This Project Are As Follows: 1. Issuance Of A Certificate Of Certificate Of Inspection And Acceptance From The Inspection And Acceptance Committee To The Sp Upon Successful Completion Of The Testing Certifying That The Sp Conforms To All Requirements Stipulated In This Document. 2. Pursuant To General Procurement Policy Board (gppb) Resolution No. 019-2006 Dated 06 December 2006, At The End Of Each Year, The Cic Will Conduct An Assessment Of The Quality Of Service Provided Particularly The Cost Charged By The Sp And The Range Of Services It Offers Against Other Service Providers In The Area. 3. Conducts Assessment/evaluation Of The Sp Sixty (60) Days Before The End Of The Contract. 6. Requirements 6.1. General Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. Service Provider A) Duly Notarized Statement That The Sp Has Been In Business Of Providing Workload Scheduler Solution For At Least Five (5) Years Prior To The Deadline For The Submission Of Bids. B) The Sp Must Establish A Single Point Of Contact (spoc) Call Center Operations/helpdesk With Hotline Numbers To Provide Timely And Responsive Trouble Reporting, Incident Handling, Problem Escalation And Field Support For All Problem Related Issues. C) The Sp Must Provide Escalation Or Incident Management Procedures, Including The Complete Names Of Contact Persons, Positions, Email Address, Mobile And Landline Numbers. The Sp Shall Inform Cic Of Any Changes On The Escalation Or Incident Management Procedure Immediately. D) The Sp Should Provide Unlimited Phone, Email, Chat, And Any Form Of Electronic Communications And Messaging, And Online Or Remote Support For One (1) Year. Monday To Friday, 8x5, For Local Support; And 24x7 For International Helpdesk Support. E) The Sp Should Provide A Consumable 8x5 Onsite Onsite Support With Next Business Day Response Time For One Year. Four (4) Visits Of Onsite Support During The Contract Period. F) The Sp Must Provide Preventive Maintenance And Health Checks With Reports And Recommendation Every Four (4) Months. G) Implement Recommended Remedial Action, Security Updates, System Upgrades As Needed. 2. Service Delivery Manager A) The Sp Should Assign A Service Delivery Manager (sdm) To Cic For The Project To Ensure All Requirements Of This Contract Are Successfully Delivered To Cic. B) The Sdm Should Have At Least Two (2) Year Service Delivery Or Project Management Experience In Handling Similar Project Implementation. (provide Curriculum Vitae And Related Certifications) 3. Technical Support Staff A) The Sp Should Assign Two (2) Technical Support/ibm Engineers To The Cic Project (provide Certificate Of Employment, Updated Curriculum Vitae & Related Certifications). B) At Least Eighteen Months Of Experience In The Configuration, Maintenance And Troubleshooting Of The Cic’s Existing Workload Scheduler. 6.2. Technical Requirements Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. System Overview Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance Renewal A) 2240 Pvu B) One (1) Year Maintenance/renewal (march 1, 2024 To February 28, 2025) 2. Installation And Configuration Shall Work With Cic To Define Policies, Configuration And Other Requirements As Needed By The System 3. Troubleshooting A) When Workload Scheduler Solution Is Determined To Be Causing Job Scheduling And Automation-related Problems, The Sp Shall Assist The Cic Examine The Solution’s Configuration And Functionality For Potential Issues. A Ticket Will Be Filed By Cic To The Sp’s Service Desk Facility To Trigger The Support Activity. B) The Sp Will Implement Cic’s Change Request Within A 24-hour Period For Simple Change, And Up To A Maximum Of Five (5) Days For Complex Changes. 4. Software Updates And Upgrades A) The Sp Must Immediately Apply Updates Whenever Software Updates/bug Fixes Are Available To Mitigate Security Threats. B) Software Updates Or Upgrades Are Separate From The Change Request. 5. Health Checks And Preventive Maintenance A) The Sp Shall Conduct System Health-checks Every Four (4) Months To Determine Potential Issues And Improve Workload Automation Services. 6.3. Service Level Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. Change Requests (cr) Cr Must Be Acknowledged By The Sp Within Two (2) Hours Upon Receipt, Mondays To Fridays, 8:00-5:00 Pm. 2. Incident Response A) Help-desk Facility Available Twenty-four By Seven (24x7) To Receive Report On Any Issues B) Incident Response/support Tickets Relayed Through Helpdesk, Email, Phone, Or Instant Messaging Must Be Acknowledged By The Service Provider Within Two (2) Hours Upon Receipt, And C) Resolve Issues Within Six (6) Hours Upon Acknowledgement. 3. Service Report A) The Sp Must Provide Service Reports For Each Onsite Or Remote Support Service Performed And Shall Be Verified And Acknowledged By Cic Authorized Personnel. B) The Sp Shall Submit A Detailed Problem Resolution Report For Every Service Requested Within 24 Hours. It Shall Include Details Of Actions Taken In Resolving The Problem Duly Acknowledged By The Authorized Cic Personnel. 4. Knowledge Transfer A) At Least Half (1/2) Day Of Training For Basis Users For Viewing And Monitoring Of Job Streams, Workload And Scheduled Jobs. At Least Three (3) Participants For The Basic/viewers Training B) At Least Half (1/2) Day Of Training Of Administrators And Advanced Users To Cover Management, Administration And Operation, Including Troubleshooting. At Least Three (3) Participants For The Advanced Users /administrators Training C) Provision Of User Manual And Guides 7. Schedule Of Delivery The Service Provider Shall Commence Delivery And Implementation Of The Services Within 30 Calendar Days (lead Time For Delivery For Non-stock) Upon Receipt Of The Notice To Proceed. 8. Terms Of Payment Payment Shall Be Made On The Following: 1. Payment Shall Be Made On A One-time Basis (100%) Subject To Submission Of Billing Statement And Other Supporting Documents By The Sp, Subject To The Issuance Of Certificate Of Satisfactory Project Completion By Cic End-user. 2. The Start Of Billing Shall Be Based On The Date Of Issuance Of “certificate Of Acceptance” By The Cic Inspection Committee. 3. Payment Shall Be Subject To The “warranty” Provisions In The Form Of Retention Money In An Amount Equivalent To At Least One Percent (1%) Of The Contract Price Required In Section 62 Of R.a. 9184 And Its Irr. 9. Contract Termination Both Parties Have The Option Or Terminate The Contract Acceptable To Both Parties Based On The Philippine Government Procurement Reform Act And Its Implementing Rules And Regulations, Gppb Guidelines Or Its Issuances, And Other Philippine Laws As Applicable. Pursuant To Annex I Of The 2016 Revised Implementing Rules And Regulations, As Of 15 July 2022, Of The Republic Act No. 9184, The Cic Reserves The Right To Terminate The Procurement Of Ibm Workload Scheduler Processor Value Unit (pvu) Annual Software Maintenance On The Following Grounds: A. Termination By Default: 1. Pursuant To Section 68 Of The 2016 Revised Irr, When Outside Of Force Majeure, The Sp Fails To Deliver Or Perform Any Or All Of The Contract Deliverables Within The Period Specified In The Contract, Or Within Any Extension Thereof Granted By The Cic Pursuant To A Request Made By The Sp Prior To The Delay, And Such Failure Amounts To At Least Ten Percent (10%) Of The Contract Price; 2. Pursuant To Section 68 Of The 2016 Revised Irr, The Sp, As A Result Of The Force Majeure, Is Unable To Deliver Or Perform Any Or All Of The Contract Deliverables, Amounting To At Least Ten Percent (10%) Of The Contract Price, For A Period Of Not Less Than Sixty (60) Calendar Days After Receipt Of Notice From The Cic Stating That The Circumstances Of Force Majeure Is Deemed To Have Ceases; Or 3. The Sp Fails To Perform Any Other Obligation Under The Contract. B. Termination For Convenience, In Whole Or In Part. If The Cic Has Determined The Existence Of Conditions That Make The Contract Implementation Economically, Financially Or Technically Impractical And/or Unnecessary, Such As, But Not Limited To, Fortuitous Event/s Or Changes In Law And National Government Policies. C. Termination For Insolvency. If The Sp Is Declared Bankrupt Or Insolvent As Determined With Finality By A Court Of Competent Jurisdiction. D. Termination For Unlawful Acts. In Case It Is Determined Prima Facie That The Sp Engaged, Before Or During The Implementation Of The Contract, In Unlawful Deeds And Behaviors Relative To Contract Acquisition And Implementation. Statement Of Compliance Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Compliance For And On Behalf Of: ___________________ Annex "c" Omnibus Sworn Statement Republic Of The Philippines ) City/municipality Of ______ ) S.s. Affidavit I, [name Of Affiant], Of Legal Age, [civil Status], [nationality], And Residing At [address Of Affiant], After Having Been Duly Sworn In Accordance With Law, Do Hereby Depose And State That: 1. [select One, Delete The Other:] [if A Sole Proprietorship:] I Am The Sole Proprietor Or Authorized Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am The Duly Authorized And Designated Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; 2. [select One, Delete The Other:] [if A Sole Proprietorship:] As The Owner And Sole Proprietor, Or Authorized Representative Of [name Of Bidder], I Have Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached Duly Notarized Special Power Of Attorney; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am Granted Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached [state Title Of Attached Document Showing Proof Of Authorization (e.g., Duly Notarized Secretary’s Certificate, Board/partnership Resolution, Or Special Power Of Attorney, Whichever Is Applicable;)]; 3. [name Of Bidder] Is Not “blacklisted” Or Barred From Bidding By The Government Of The Philippines Or Any Of Its Agencies, Offices, Corporations, Or Local Government Units, Foreign Government/foreign Or International Financing Institution Whose Blacklisting Rules Have Been Recognized By The Government Procurement Policy Board, By Itself Or By Relation, Membership, Association, Affiliation, Or Controlling Interest With Another Blacklisted Person Or Entity As Defined And Provided For In The Uniform Guidelines On Blacklisting; 4. Each Of The Documents Submitted In Satisfaction Of The Bidding Requirements Is An Authentic Copy Of The Original, Complete, And All Statements And Information Provided Therein Are True And Correct; 5. [name Of Bidder] Is Authorizing The Head Of The Procuring Entity Or Its Duly Authorized Representative(s) To Verify All The Documents Submitted; 6. [select One, Delete The Rest:] [if A Sole Proprietorship:] The Owner Or Sole Proprietor Is Not Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Partnership Or Cooperative:] None Of The Officers And Members Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Corporation Or Joint Venture:] None Of The Officers, Directors, And Controlling Stockholders Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; 7. [name Of Bidder] Complies With Existing Labor Laws And Standards; And 8. [name Of Bidder] Is Aware Of And Has Undertaken The Responsibilities As A Bidder In Compliance With The Philippine Bidding Documents, Which Includes: A. Carefully Examining All Of The Bidding Documents; B. Acknowledging All Conditions, Local Or Otherwise, Affecting The Implementation Of The Contract; C. Making An Estimate Of The Facilities Available And Needed For The Contract To Be Bid, If Any; And D. Inquiring Or Securing Supplemental/bid Bulletin(s) Issued For The [name Of The Project]. 9. [name Of Bidder] Did Not Give Or Pay Directly Or Indirectly, Any Commission, Amount, Fee, Or Any Form Of Consideration, Pecuniary Or Otherwise, To Any Person Or Official, Personnel Or Representative Of The Government In Relation To Any Procurement Project Or Activity. 10. In Case Advance Payment Was Made Or Given, Failure To Perform Or Deliver Any Of The Obligations And Undertakings In The Contract Shall Be Sufficient Grounds To Constitute Criminal Liability For Swindling (estafa) Or The Commission Of Fraud With Unfaithfulness Or Abuse Of Confidence Through Misappropriating Or Converting Any Payment Received By A Person Or Entity Under An Obligation Involving The Duty To Deliver Certain Goods Or Services, To The Prejudice Of The Public And The Government Of The Philippines Pursuant To Article 315 Of Act No. 3815 S. 1930, As Amended, Or The Revised Penal Code. In Witness Whereof, I Have Hereunto Set My Hand This __ Day Of ___, 20__ At ____________, Philippines. _____________________________________ Bidder’s Representative/authorized Signatory Subscribed And Sworn To Before Me This __ Day Of [month] [year] At [place Of Execution], Philippines. Affiant/s Is/are Personally Known To Me And Was/were Identified By Me Through Competent Evidence Of Identity As Defined In The 2004 Rules On Notarial Practice (a.m. No. 02-8-13-sc). Affiant/s Exhibited To Me His/her [insert Type Of Government Identification Card Used], With His/her Photograph And Signature Appearing Thereon, With No. ______ . Witness My Hand And Seal This ___ Day Of [month] [year]. Name Of Notary Public Doc. No. ___ Page No. ___ Book No. ___ Series Of ____. Note: “sec. 12. Competent Evidence Of Identity – The Phrase “competent Evidence Of Identity” Refers To The Identification Of An Individual Based On: At Least One Current Identification Document Issued By An Official Agency Bearing The Photograph And Signature Of The Individual, Such As But Not Limited To, Passport, Driver’s License, Professional Regulations Commission Id, National Bureau Of Investigation Clearance, Police Clearance, Postal Id, Voter’s Id, Barangay Certification, Government Service And Insurance System (gsis) E-card, Social Security System (sss) Card, Philhealth Card, Senior Citizen Card, Overseas Workers Welfare Administration (owwa) Id, Ofw Id, Seaman’s Book, Alien Certificate Of Registration/immigrant Certificate Of Registration, Government Office Id, Certification From The National Council For The Welfare Of Disabled Persons (ncwdp), Department Of Social Welfare And Development (dswd) Certification; The Board Resolution Or Secretary’s Certificate Referring To The Said Board Resolution Designating The Bidder’s Authorized Representative And Signatory Need Not Specifically Indicate The Particular Project Where Such Authority Is Given Provided That The Said Authority Covers Activities By Cic.

Details: Description May 3, 2024 Request For Quotation No.: 2024-cims(012)-npsvp-0020 Procurement Of Cloud-based Web Application Firewall (waf) Solution (negotiated Procurement – Small Value Procurement) Sir/madam: The Credit Information Corporation Through Credit Information Management Services Invites You To Submit Your Quotation / Offer For The Item/s Described Below Using The Price Proposal Form (see Annex "a") Subject To The Terms And Conditions Stated In The Rfq And Terms Of Reference (see Annex “b”). Qty Uom Particulars Unit Cost (in Php) Approved Budget For The Contract (abc) In Php 1 Lot Procurement Of Cloud-based Web Application Firewall (waf) Solution * With One (1) Website Included * Two (2) Additional Websites * One Hundred Fifty (150) Login Protect Licenses 990,000.00 990,000.00 Contract Duration: One (1) Calendar Year Or May 20, 2025 To May 19, 2025 Delivery Schedule: Thirty (30) Calendar Days Upon Receipt Of Notice To Proceed. Delivery Site: 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Submit Your Proposal, Together With The Following Documents, Duly Signed By You Or Your Duly Authorized Representative, Not Later Than May 9, 2024, 5:00 P.m. Philgeps Certificate/number; Mayor’s/business Permit For The Current Year; Latest Income/business Tax Returns; Notarized Omnibus Sworn Statement (annex C); And For Authorized Representatives: Spa (sole Proprietorship/partnership), Secretary’s Certificate Or Board Resolution (corporation). Note: Philgeps Platinum Registration Certificate May Be Submitted In Lieu Of Philgeps Number, And Mayor’s/business Permit For The Current Year Only One (1) Set Of Documents Certified To Be True Copies Of The Original Shall Be Required.  Proposals And Other Documents Required Shall Be Sent Electronically To Procurementunit@creditinfo.gov.ph. Electronically Submitted Proposals And Documents Must Be Submitted On Or Before The Deadline Of Submission As Stated In This Rfq. Upon Determination Of Your Technical, Legal And Financial Eligibility, The Administration Unit Of The Cic Shall Undertake Negotiation With Your Company Based On The Technical Specifications For This Project. Phoebe Ann R. Wagan Administrative Services Officer V Annex "a" Price Proposal Form Date: _________________ Administrative Office Credit Information Corporation 6f, Exchange Corner Bldg., 107 Va Rufino St. Cor. Esteban St., Legaspi Village, Makati City Sir/madam: Having Examined The Request For Quotation No. Rfq No. 2024-cims(012)-npsvp-0020, Which Includes The Technical Specifications, The Receipt Of Which Is Hereby Duly Acknowledged, The Undersigned, Offer To, In Conformity With The Said Request For Quotation For The Sums Stated Hereunder: Qty Uom Particulars Unit Price (in Php) Total Bid Price In Php (inclusive Of Vat) 1 Lot Procurement Of Cloud-based Web Application Firewall (waf) Solution * With One (1) Website Included * Two (2) Additional Websites * One Hundred Fifty (150) Login Protect Licenses Contract Duration: One (1) Calendar Year Or May 20, 2025 To May 19, 2025 Total Bid Price In Words: ______________________________________________________ We Undertake, If Our Proposal Is Accepted, To Deliver The Goods/services As Identified In The Technical Specifications/terms Of Reference And In Accordance With The Delivery Schedule. Our Quotation Includes All Taxes, Duties And/or Levies Payable And Is Valid For A Period Of Thirty (30) Calendar Days Upon Issuance Of This Document. We Understand That The Cic Technical Working Group May Require From Us The Submission Of Documents That Will Prove Our Legal, Financial And Technical Capability To Undertake This Project. Until A Formal Contract Is Prepared And Executed, This Proposal, Together With Your Written Acceptance Thereof And The Notice Of Award, Shall Be Binding Upon Us. We Understand That You Are Not Bound To Accept The Lowest Or Any Proposal You May Receive. Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Proposal For And On Behalf Of: ___________________ Annex "b" Compliance Form Technical Specifications Procurement Of Cloud-based Web Application Firewall (waf) Solution 1. Overview The Credit Information Corporation (cic) Is Mandated To Collect And Aggregate Borrower’s Credit Data To Establish The Credit Worthiness Of Borrowers. Cic Needs And Uses A Cloud-based Web Application Firewall (waf) Service That Offers Powerful Way To Protect Critical Web Applications Of Cic, And To Efficiently Manage And Optimize Website Performance Where The Submitting Entities (ses) And Accessing Entities (aes) Access The Credit Data And Reports Securely. Cic Uses The Cloud-based Web Application Firewall (waf) Solution With The Following Features And Capabilities: 99.99% Uptime Can Block Over 600 Million Attacks Per Day Enterprise Reporting And Analytics Security At The Speed Of Devops Flexible Deployment Options Use The Web Application Firewall To Secure: Active And Legacy Applications Third-party Applications Apis & Micro Services Cloud Applications, Containers, Virtual Machines And More 2. Purpose The Cic Aims To Renew The Existing Of Existing Cloud-based Waf Solution To Continually Provide A Secure And Easy-to-manage Technology That Integrate With Other Credit Information System (cis) Infrastructure And Systems Of The Cic To Secure, Protect, And Reduce Web Application Risks While Overcoming Its Limited Budget And Man-power Resources. 3. Scope The Paid License Covers To Receive Professional Services, Product Updates And Versions, And Access To Technical Support For One (1) Year. 4. Definition Of Terms Term Definition Cyber Threats In Computer Security, A Threat Is A Potential Negative Action Or Event Facilitated By A Vulnerability That Results In An Unwanted Impact To A Computer System Or Application Ddos In Computing, A Denial-of-service Attack Is A Cyber-attack In Which The Perpetrator Seeks To Make A Machine Or Network Resource Unavailable To Its Intended Users By Temporarily Or Indefinitely Disrupting Services Of A Host Connected To The Internet. Firewall In Computing, A Firewall Is A Network Security System That Monitors And Controls Incoming And Outgoing Network Traffic Based On Predetermined Security Rules. A Firewall Typically Establishes A Barrier Between A Trusted Network And An Untrusted Network, Such As The Internet. Https Hypertext Transfer Protocol Secure (https) Is An Extension Of The Hypertext Transfer Protocol (http). It Is Used For Secure Communication Over A Computer Network, And Is Widely Used On The Internet. In Https, The Communication Protocol Is Encrypted Using Transport Layer Security (tls) Or, Formerly, Secure Sockets Layer (ssl). The Protocol Is Therefore Also Referred To As Http Over Tls, Or Http Over Ssl. Key Exchange Key Exchange (also Key Establishment) Is A Method In Cryptography By Which Cryptographic Keys Are Exchanged Between Two Parties, Allowing Use Of A Cryptographic Algorithm. Multi-factor Authentication (mfa Or Sometimes 2fa) Multi-factor Authentication Is An Electronic Authentication Method In Which A Computer User Is Granted Access To A Website Or Application Only After Successfully Presenting Two Or More Pieces Of Evidence To An Authentication Mechanism: Knowledge, Possession, And Inherence. Service Level Agreement (sla) A Commitment Between A Service Provider And A Client. Particular Aspects Of The Service – Quality, Availability, Responsibilities – Are Agreed Between The Service Provider And The Service User Web Application Firewall A Web Application Firewall Is A Specific Form Of Application Firewall That Filters, Monitors, And Blocks Http Traffic To And From A Web Service. Website A Collection Of Web Pages And Related Content That Is Identified By A Common Domain Name And Published On At Least One Web Server --definitions Are Retrieved From Wikipedia.com, Techopedia.com 5. Duties And Responsibilities 5.1. Service Provider (sp) The Sp’s Responsibilities With Respect To This Project Are As Follows: The Renewal And Installation Of License Must Be Completed Within Thirty (30) Calendar Days From The Receipt Of The Notice To Proceed (ntp). Otherwise, The Sp Shall Pay A Penalty In The Amount Of One Tenth Of One Percent (1/10 Of 1%) Of The Total Contract Price For Every Calendar Day Of Delay. 5.2. Credit Information Corporation Cic’s Responsibilities With Respect To This Project Are As Follows: Grant The Sp’s Authorized Representative Access To Its Premises, Equipment And Facilities Located Therein To Perform Its Obligations, Provided That Such Representative Shall Be Accompanied By The Duly Assigned Personnel Of The Cic Technical Support Department. Secure The Necessary Access Pass And Building Permit Required By The Building Administrator And Assumes Responsibility For The Safe Custody And Use Of The Equipment. Monitor The Provided Services And Verify If The Parameters Under The Service Level Agreement Are Met And Performed By The Sp. Issuance Of A Certificate Of Inspection And Acceptance To The Sp Upon Successful Completion Of The Testing Certifying That The Sp Conforms To All Requirements Stipulated In This Document. Pursuant To General Procurement Policy Board (gppb) Resolution No. 019-2006 Dated 06 December 2006, At The End Of Each Year, The Cic Will Conduct An Assessment Of The Quality Of Service Provided Particularly The Cost Charged By The Sp And The Range Of Services It Offers Against Other Service Providers In The Area. Conducts Assessment/evaluation Of The Sp 60 Days Before The End Of The Contract. 6. Requirements 6.1. General Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. Service Provider Duly Notarized Statement That The Sp Has Been In Business Of Providing The Cic’s Existing Cloud-based Web Application Firewall Solution For At Least Five (5) Years Prior To The Deadline For The Submission Of Bids. The Sp Must Establish A Single Point Of Contact Call Center Operations/helpdesk With Hotline Numbers To Provide Timely And Responsive Trouble Reporting, Incident Handling, Problem Escalation And Field Support For All Problem Related Issues. The Sp Must Provide Escalation Or Incident Management Procedures, Including The Complete Names Of Contact Persons, Positions, Email Address, Mobile And Landline Numbers. The Sp Shall Inform Cic Of Any Changes On The Escalation Or Incident Management Procedure Immediately. The Sp Should Provide Unlimited Phone, Email, Chat And Any Form Of Electronic Communications And Messaging Support For One (1) Year. 8x5 (monday To Friday) For Local Support, And 24x7 For International Helpdesk Support. The Sp Should Provide A Consumable 8x5 Onsite Support With Next Business Day Response Time For One Year. Four (4) Visits Of Free Onsite Support During The Contract Period. Implement Recommended Remedial Action, Security Updates, System Upgrades As Needed. 2. Service Delivery Manager The Sp Should Assign A Service Delivery Manager (sdm) To Cic For The Project To Ensure All Requirements Of This Contract Are Successfully Delivered To Cic. The Sdm Should Have At Least Two (2) Year Service Delivery Or Project Management Experience In Handling Similar Project Implementation. (provide Curriculum Vitae And Related Certifications.) 3. Technical Support Staff The Sp Should Assign At Least Two (2) Technical Support/engineers To The Cic Project. They Must Be Permanent Employees Of The Service Provider For At Least One And Half (1 ½) Years. (provide Certificate Of Employment, Updated Curriculum Vitae & Related Certifications.) Technical Requirements Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance System Overview 1. A Cloud-based Web Application Firewall (waf) Service That Offers Powerful Way To Protect Critical Web Applications And Optimize Website Performance. A) Cloud-based Web Application Firewall (waf) With 1 Website Included B) Two (2) Additional Websites C) One Hundred Fifty (150) Login Protect Licenses. D) Coverage Period: May 20, 2024 - May 19, 2024 2. The Solution Must Leverage Accurate Rule-sets To Protect Websites Against Known And Emerging Cyber Threats, Such As Sql Injection, Cross-site Scripting (xss), Spam, Site Scraping, Malicious Bots, And Other Owasp Top Ten Vulnerabilities 3. Ddos Attack Mitigation And Defense For All Types Of Ddos Attacks. 4. Content Delivery Network Function To Improve Website Responsiveness, Lower Web Server Utilization, And Reduces Bandwidth Consumption. The Solution Should Automatically Cache And Serve Website Content From Distributed Data Centers, To Eliminate Bottlenecks At Central Servers, And Ensure That Website Visitor Is Receiving Content From The Data Center With Closest Proximity To Their Geographical Location. 5. Provides Automated Pci Reporting Without Impacting Web Development Processes And Does Not Require In-house Pci Expertise On Involved Pci Consulting Projects. 6. Cloud-based Deployment. 7. Protect Log-in Pages Of Publicly Available Web Applications With Strong Two-factor Authentication Without Integration, Coding Or Software Changes. End User Should Be Able To Manage And Control Multiple Logins Across Several Websites In A Centralized Manner. 8. Two Factor Authentication Is Supported Using Either Email, Sms Or Google Authenticator. 9. The Solution Must Be The Same With The Existing Cloud-based Waf Solution And Login Protect Licenses Of The Cic. 6.3. Service Level Items Requirements Statement Of Compliance “comply” Or “not Comply” Proof/evidence Of Compliance 1. Change Requests Cr Must Be Acknowledged By The Sp Within Two (2) Hours Upon Receipt, Mondays To Fridays, 8:00-5:00 Pm. 2. Incident Response Help-desk Facility Available Twenty-four By Seven (24x7) To Receive Report On Any Issues Incident Response/support Tickets Relayed Through Helpdesk, Email, Phone, Or Instant Messaging Must Be Acknowledged By The Service Provider Within Two (2) Hours Upon Receipt, And C) Resolve Issues Within Six (6) Hours Upon Acknowledgement. 3. Service Report The Sp Must Provide Service Reports For Each Onsite Or Remote Support Service Performed And Shall Be Verified And Acknowledged By Cic Authorized Personnel. The Sp Shall Submit A Detailed Problem Resolution Report For Every Service Requested Within 24 Hours. It Shall Include Details Of Actions Taken In Resolving The Problem Duly Acknowledged By The Authorized Cic Personnel. 7. Schedule Of Delivery The Service Provider Shall Commence Delivery And Implementation Of The Services Within 30 Calendar Days (lead Time For Delivery For Non-stock Items) Upon Receipt Of The Notice To Proceed. 8. Terms Of Payment Payment Shall Be Made On The Following: Payment Shall Be Made On A One Time Basis Subject To Submission Of Billing Statement And Other Supporting Documents By The Service Provider, Subject To The Issuance Of Certificate Of Satisfactory Service By Cic. The Start Of Billing Shall Be Based On The Date Of Issuance Of “certificate Of Acceptance”. Payment Shall Be Subject To The “warranty” Provisions In The Form Of Retention Money In An Amount Equivalent To At Least One Percent (1%) Of The Contract Price Required In Section 62 Of R.a. 9184 And Its Irr. 9. Contract Termination Both Parties Have The Option Or Terminate The Contract Acceptable To Both Parties Based On The Philippine Government Procurement Reform Act And Its Implementing Rules And Regulations, Gppb Guidelines Or Its Issuances, And Other Philippine Laws As Applicable. Pursuant To Annex I Of The 2016 Revised Implementing Rules And Regulations, As Of 15 July 2022, Of The Republic Act No. 9184, The Cic Reserves The Right To Terminate The Procurement Of Cloud-based Web Application Firewall (waf) Solution On The Following Grounds: Termination By Default: Pursuant To Section 68 Of The 2016 Revised Irr, When Outside Of Force Majeure, The Sp Fails To Deliver Or Perform Any Or All Of The Contract Deliverables Within The Period Specified In The Contract, Or Within Any Extension Thereof Granted By The Cic Pursuant To A Request Made By The Sp Prior To The Delay, And Such Failure Amounts To At Least Ten Percent (10%) Of The Contract Price; Pursuant To Section 68 Of The 2016 Revised Irr, The Sp, As A Result Of The Force Majeure, Is Unable To Deliver Or Perform Any Or All Of The Contract Deliverables, Amounting To At Least Ten Percent (10%) Of The Contract Price, For A Period Of Not Less Than Sixty (60) Calendar Days After Receipt Of Notice From The Cic Stating That The Circumstances Of Force Majeure Is Deemed To Have Ceases; Or The Sp Fails To Perform Any Other Obligation Under The Contract. Termination For Convenience, In Whole Or In Part. If The Cic Has Determined The Existence Of Conditions That Make The Contract Implementation Economically, Financially Or Technically Impractical And/or Unnecessary, Such As, But Not Limited To, Fortuitous Event/s Or Changes In Law And National Government Policies. Termination For Insolvency. If The Sp Is Declared Bankrupt Or Insolvent As Determined With Finality By A Court Of Competent Jurisdiction. Termination For Unlawful Acts. In Case It Is Determined Prima Facie That The Sp Engaged, Before Or During The Implementation Of The Contract, In Unlawful Deeds And Behaviors Relative To Contract Acquisition And Implementation. Statement Of Compliance Dated This ________________. Signature Of Authorized Representative Printed Name Of Authorized Representative Capacity Duly Authorized To Sign Compliance For And On Behalf Of: ___________________ Annex "c" Omnibus Sworn Statement Republic Of The Philippines ) City/municipality Of ______ ) S.s. Affidavit I, [name Of Affiant], Of Legal Age, [civil Status], [nationality], And Residing At [address Of Affiant], After Having Been Duly Sworn In Accordance With Law, Do Hereby Depose And State That: [select One, Delete The Other:] [if A Sole Proprietorship:] I Am The Sole Proprietor Or Authorized Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am The Duly Authorized And Designated Representative Of [name Of Bidder] With Office Address At [address Of Bidder]; [select One, Delete The Other:] [if A Sole Proprietorship:] As The Owner And Sole Proprietor, Or Authorized Representative Of [name Of Bidder], I Have Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached Duly Notarized Special Power Of Attorney; [if A Partnership, Corporation, Cooperative, Or Joint Venture:] I Am Granted Full Power And Authority To Do, Execute And Perform Any And All Acts Necessary To Participate, Submit The Bid, And To Sign And Execute The Ensuing Contract For [name Of The Project] Of The [name Of The Procuring Entity], As Shown In The Attached [state Title Of Attached Document Showing Proof Of Authorization (e.g., Duly Notarized Secretary’s Certificate, Board/partnership Resolution, Or Special Power Of Attorney, Whichever Is Applicable;)]; [name Of Bidder] Is Not “blacklisted” Or Barred From Bidding By The Government Of The Philippines Or Any Of Its Agencies, Offices, Corporations, Or Local Government Units, Foreign Government/foreign Or International Financing Institution Whose Blacklisting Rules Have Been Recognized By The Government Procurement Policy Board, By Itself Or By Relation, Membership, Association, Affiliation, Or Controlling Interest With Another Blacklisted Person Or Entity As Defined And Provided For In The Uniform Guidelines On Blacklisting; Each Of The Documents Submitted In Satisfaction Of The Bidding Requirements Is An Authentic Copy Of The Original, Complete, And All Statements And Information Provided Therein Are True And Correct; [name Of Bidder] Is Authorizing The Head Of The Procuring Entity Or Its Duly Authorized Representative(s) To Verify All The Documents Submitted; [select One, Delete The Rest:] [if A Sole Proprietorship:] The Owner Or Sole Proprietor Is Not Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Partnership Or Cooperative:] None Of The Officers And Members Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [if A Corporation Or Joint Venture:] None Of The Officers, Directors, And Controlling Stockholders Of [name Of Bidder] Is Related To The Head Of The Procuring Entity, Procurement Agent If Engaged, Members Of The Bids And Awards Committee (bac), The Technical Working Group, And The Bac Secretariat, The Head Of The Project Management Office Or The End-user Unit, And The Project Consultants By Consanguinity Or Affinity Up To The Third Civil Degree; [name Of Bidder] Complies With Existing Labor Laws And Standards; And [name Of Bidder] Is Aware Of And Has Undertaken The Responsibilities As A Bidder In Compliance With The Philippine Bidding Documents, Which Includes: Carefully Examining All Of The Bidding Documents; Acknowledging All Conditions, Local Or Otherwise, Affecting The Implementation Of The Contract; Making An Estimate Of The Facilities Available And Needed For The Contract To Be Bid, If Any; And Inquiring Or Securing Supplemental/bid Bulletin(s) Issued For The [name Of The Project]. [name Of Bidder] Did Not Give Or Pay Directly Or Indirectly, Any Commission, Amount, Fee, Or Any Form Of Consideration, Pecuniary Or Otherwise, To Any Person Or Official, Personnel Or Representative Of The Government In Relation To Any Procurement Project Or Activity. In Case Advance Payment Was Made Or Given, Failure To Perform Or Deliver Any Of The Obligations And Undertakings In The Contract Shall Be Sufficient Grounds To Constitute Criminal Liability For Swindling (estafa) Or The Commission Of Fraud With Unfaithfulness Or Abuse Of Confidence Through Misappropriating Or Converting Any Payment Received By A Person Or Entity Under An Obligation Involving The Duty To Deliver Certain Goods Or Services, To The Prejudice Of The Public And The Government Of The Philippines Pursuant To Article 315 Of Act No. 3815 S. 1930, As Amended, Or The Revised Penal Code. In Witness Whereof, I Have Hereunto Set My Hand This __ Day Of ___, 20__ At ____________, Philippines. _____________________________________ Bidder’s Representative/authorized Signatory Subscribed And Sworn To Before Me This __ Day Of [month] [year] At [place Of Execution], Philippines. Affiant/s Is/are Personally Known To Me And Was/were Identified By Me Through Competent Evidence Of Identity As Defined In The 2004 Rules On Notarial Practice (a.m. No. 02-8-13-sc). Affiant/s Exhibited To Me His/her [insert Type Of Government Identification Card Used], With His/her Photograph And Signature Appearing Thereon, With No. ______ . Witness My Hand And Seal This ___ Day Of [month] [year]. Name Of Notary Public Doc. No. ___ Page No. ___ Book No. ___ Series Of ____. Note: “sec. 12. Competent Evidence Of Identity – The Phrase “competent Evidence Of Identity” Refers To The Identification Of An Individual Based On: At Least One Current Identification Document Issued By An Official Agency Bearing The Photograph And Signature Of The Individual, Such As But Not Limited To, Passport, Driver’s License, Professional Regulations Commission Id, National Bureau Of Investigation Clearance, Police Clearance, Postal Id, Voter’s Id, Barangay Certification, Government Service And Insurance System (gsis) E-card, Social Security System (sss) Card, Philhealth Card, Senior Citizen Card, Overseas Workers Welfare Administration (owwa) Id, Ofw Id, Seaman’s Book, Alien Certificate Of Registration/immigrant Certificate Of Registration, Government Office Id, Certification From The National Council For The Welfare Of Disabled Persons (ncwdp), Department Of Social Welfare And Development (dswd) Certification; The Board Resolution Or Secretary’s Certificate Referring To The Said Board Resolution Designating The Bidder’s Authorized Representative And Signatory Need Not Specifically Indicate The Particular Project Where Such Authority Is Given Provided That The Said Authority Covers Activities By Cic.

Details: Description Ups, 1200va/650watts 230v Avr Universal Sockets Ups Desktop, Desktop: All In One Desktop Computer Amd Ryzen 5 5500u Mobile Processor | 16gb Ddr4 Sodimm Memory | 512gb M.2 Nvme Pcie® 3.0 Ssd | 21.5-inch, Fhd (1920 X 1080) 16:9, Wide View, Anti-glare Display, Led Backlit, 250nits, Srgb | Built-in Webcam | 802.11ax Wifi + Bt | Win11 With Keyboard & Mouse Free: Microsoft Office Home & Student 2021 (pre-installed) Camera Bag, -single-compartment Design Offers Easy, Secure Access To Both Camera And Accessories. -an All Weather Cover Is Included, To Provide Protection For Your Gear In Extreme Conditions. -dual Memory Card Pockets. -sliplock Attachment Loop Tab. -molded Rubber Bumpers Provide Additional Protection. -adjustable, Padded Dividers Provide Excellent Protection And A Customized Fit. -built-in Micro Fiber Lcd Cloth Protects Lcd Screens From Camera Strap, Nicks And Scratches Tablet - 256gb, Display: Liquid Retina Display: - 10.9-inch (diagonal) Ledbacklit Multitouch Display With Ips Technology - 2360-by-1640-pixel Resolution At 264 Pixels Per Inch (ppi) Chip: - M1 Chip - 8-core Cpu With 4 Performance Cores And 4 Efficiency Cores - 8-core Gpu - 16-core Neural Engine - 8gb Ram - 256 Gb Storage Camera - 12mp Wide Camera, Ƒ/1.8 Aperture - Digital Zoom Up To 5x - Five-element Lens - Autofocus With Focus Pixels - Panorama (up To 63mp) - Smart Hdr 3 Video Recording - 4k Video Recording At 24 Fps, 25 Fps, 30 Fps, Or 60 Fps - 1080p Hd Video Recording At 25 Fps, 30 Fps, Or 60 Fps - 720p Hd Video Recording At 30 Fps - Slomo Video Support For 1080p At 120 Fps Or 240 Fps Front Camera - 12mp Ultra Wide Front Camera, 122° Field Of View - Ƒ/2.4 Aperture - Smart Hdr 3 - 1080p Hd Video Recording At 25 Fps, 30 Fps, Or 60 Fps Video Calling 3 - Facetime Video - Center Stage Audio Calling - Facetime Audio Speakers - Stereo Speakers Microphones - Dual Microphones For Calls, Video Recording, And Audio Recording Wireless - All Models - Wi-fi 6 (802.11ax) With 2x2 Mimo; Speeds Up To 1.2 Gbps - Simultaneous Dual Band - Bluetooth 5.0 - Wi-fi Sensors - Touch Id - Three‐axis Gyro - Accelerometer - Barometer - Unlock Ipad - Secure Personal Data Within Apps Display Support - Supports Full Native Resolution On The Built-in Display At Millions Of Colors - Supports One External Display With Up To 6k Resolution At 60hz - Digital Video Output - Native Displayport Output Over Usbc - Vga, Hdmi, And Dvi Output Supported Using Adapters (sold Separately) - Video Mirroring Power And Battery - All Models - Built‐in 28.6‐watt‐hour Rechargeable Lithiumpolymer Battery - Up To 10 Hours Of Surfing The Web On Wi‐fi Or Watching Video - Charging Via Power Adapter Or Usbc To Computer System Operating System - Ipados

Details: Description Ipad Computer, Display: Liquid Retina Display: - 10.9-inch (diagonal) Ledbacklit Multitouch Display With Ips Technology - 2360-by-1640-pixel Resolution At 264 Pixels Per Inch (ppi) Chip: - M1 Chip - 8-core Cpu With 4 Performance Cores And 4 Efficiency Cores - 8-core Gpu - 16-core Neural Engine - 8gb Ram -64 Gb Storage Camera - 12mp Wide Camera, Ƒ/1.8 Aperture - Digital Zoom Up To 5x - Five-element Lens - Autofocus With Focus Pixels - Panorama (up To 63mp) - Smart Hdr 3 Video Recording - 4k Video Recording At 24 Fps, 25 Fps, 30 Fps, Or 60 Fps - 1080p Hd Video Recording At 25 Fps, 30 Fps, Or 60 Fps - 720p Hd Video Recording At 30 Fps - Slomo Video Support For 1080p At 120 Fps Or 240 Fps Front Camera - 12mp Ultra Wide Front Camera, 122° Field Of View - Ƒ/2.4 Aperture - Smart Hdr 3 - 1080p Hd Video Recording At 25 Fps, 30 Fps, Or 60 Fps Video Calling 3 - Facetime Video - Center Stage Audio Calling - Facetime Audio Speakers - Stereo Speakers Microphones - Dual Microphones For Calls, Video Recording, And Audio Recording Cellular And Wireless - All Models - Wi-fi 6 (802.11ax) With 2x2 Mimo; Speeds Up To 1.2 Gbps - Simultaneous Dual Band - Bluetooth 5.0 - Wi-fi + Cellular Models Microphones - Dual Microphones For Calls, Video Recording, And Audio Recording Cellular And Wireless - All Models - Wi-fi 6 (802.11ax) With 2x2 Mimo; Speeds Up To 1.2 Gbps - Simultaneous Dual Band - Bluetooth 5.0 - Wi-fi + Cellular Models Sensors - Touch Id - Three‐axis Gyro - Accelerometer - Barometer - Unlock Ipad - Secure Personal Data Within Apps Display Support - Supports Full Native Resolution On The Built-in Display At Millions Of Colors - Supports One External Display With Up To 6k Resolution At 60hz - Digital Video Output - Native Displayport Output Over Usbc - Vga, Hdmi, And Dvi Output Supported Using Adapters (sold Separately) - Video Mirroring Power And Battery - All Models - Built‐in 28.6‐watt‐hour Rechargeable Lithiumpolymer Battery - Up To 10 Hours Of Surfing The Web On Wi‐fi Or Watching Video - Charging Via Power Adapter Or Usbc To Computer System - Wi-fi + Cellular Models - Up To 9 Hours Of Surfing The Web Using Cellular Data Network Operating System - Ipados Laptop:, Ram: 4 gb, Display: 14 in, Processor: Amd Ryzen 5 3500u, Graphics Card: Nvidia Geforce Mx250, Utility: Business, Performance, Device Type: Ultrabook, Os: Windows 10 Home Basic (64-bit), Dimensions: 322.5 x 214.8 x 15.9 mm, Weight: 1.38 kg, Warranty: 1 year Warranty Input Camera: Yes, 1 mp, Keyboard Backlit: Yes, Touchpad: Multi-touch Gestures Enabled, Inbuilt Microphone: Dual Microphones, Speakers: Stereo Speakers, Optical Drive: No

Details: Indefinite Delivery Contract For Architect-engineer Services; Paver/pcase Pavement Management System Implementation, Conus, Alaska, And Hawaii reference Number: W9128f24r0040 [small Business; Target Three (3) To Five (5) Contracts] 1. Contract Information: This Contract Is Being Procured In Accordance With The Brooks A-e Act As Implemented In Far Subpart 36.6. Firms Will Be Selected For Negotiation Based On Demonstrated Competence And Qualifications For The Required Work Of Paver/pcase Pavement Management System Implementation, Various Military And Other Government Installations, Continental United States (conus), Alaska, And Hawaii. Target Three (3) To Five (5) Indefinite Delivery Indefinite Quantity (idiq) Contracts To Be Negotiated And Awarded, With A Five-year Ordering Period And $25,000,000 Pooled Capacity. There Will Be No Task Order Minimums, And Task Order Maximums Will Be Limited To Amount Of Available Remaining Contract Capacity. Work Will Be Issued By Negotiated Firm-fixed-price Task Orders. When Two Or More Indefinite Delivery Contracts (idcs) Available To The Procuring Agency Contain The Same Or Overlapping Scopes Of Work So That A Particular Task Order Might Be Issued Under More Than One Idc, The Contracting Officer Will Have Available For Consideration The Following Factors In Deciding Which Contractor Will Be Selected To Negotiate An Order: Performance And Quality Of Deliverables Under The Current Contract, Current Capacity To Accomplish The Order In The Required Time, Professional Qualifications Necessary For Satisfactory Performance Of Required Services, Uniquely Specialized Experience And Technical Competence In The Type Of Work Required, Knowledge Of Locality And Equitable Distribution Of Work Among The Contractors. North American Industrial Classification System Code Is 541330, Which Has A Size Standard Of $25,500,000 In Annual Average Gross Receipts Over The Past Three Years. Competition For This Procurement Is Restricted To Small Business (sb) Concerns. Selected And Successful Firm(s) Will Be Required To Comply With The Subcontracting Limitations As Set Forth By The Far Clause 52.219-14 Limitations On Subcontracting, Wherein Stated In Pertinent Part, ‘services (except Construction). At Least 50 Percent Of The Cost Of Contract Performance Incurred For Personnel Shall Be Expended For Employees Of The Concern.’ Award Of The Targeted Contracts Is Anticipated For September 2024. To Be Eligible For Contract Award, The Contractor Must Be Registered In The System For Award Management (sam). Registration Is Free And Can Be Accessed At: Http://www.sam.gov. The Small Business Size Standard For Naics Code 541330 Increased From $22.5m To $25.5m, Effective 01 October 2022. Ensure Representations And Certifications In Sam Are Current. 2. Project Information: The Scope Of This Small Business Idc(s) Is For Paver/pcase Pavement Management System Implementation, Various Military And Other Government Installations, Conus, Alaska, And Hawaii. The Primary Types Of Services To Be Provided Under This Contract Include Paver Pavement Management System Implementation On Roads, Parking Areas And Airfields And Updating, Testing, And Maintenance Of The Paver/pcase Software. Other Services Which May Be Provided Include But Are Not Limited To: Paver Training For Installation Personnel, Non-destructive Testing Of Pavements Using A Falling Weight Deflectometer And Design Of Small Pavement Projects. Most Projects Will Be Located On Army And Air Force Installations. the Ae Selected Would Be Required To Have Sufficient Staff, Flexibility, And Capability To Be Available On An As-needed Basis. Services For Specific Facilities Or Projects Will Be Assigned By Task Orders On The Idiq Contract(s) Established As A Result Of This Solicitation. Each Task Order To Be Issued Will Identify All Work To Be Accomplished. All Projects Will Be Located Within Conus, Alaska, And Hawaii. paver Pavement Management System Implementations Will Typically Include Creation Of The Pavement Network (networks, Branches, Section, Sample Units) In Gis And Verification Of The Network In The Field, Establishing/updating Linear Segmentation For All Pavement Sections In The Network, Adding/updating Work History, Collection Of Condition Data Using Manual Or Semi-automated Methods, Photographing Surveyed Sample Units, Developing Prediction Models, Creating Rate Of Deterioration Tables, Performing Condition Analysis, Updating Pci Vs. Cost Models, Performing 10-year Work Planning Analysis, Developing A List Of Future Projects Using The Paver Project Formulation Tool, Providing Project Formulation Out-brief Meeting, Reviewing Paver Database With User, And Generating Implementation Reports. Paver Implementations Will Use The Current Version Of The Paver Software. Most Paver Implementations Will Be For Roads And Parking Areas On Army Installations Using Manual Data Collection Methods. Paver Implementations On Air Force Installations May Include Roads, Parking Areas, And Airfields. updating, Testing, And Maintenance Of The Paver/pcase Software. The Paver/pcase Source Code Will Be Modified To Include New Software Features/capabilities And Correct Errors As Directed By The Government. New Versions Of The Paver/pcase Software Will Be Released Periodically By The Government. All Computer Software Developed (including Source Code) Or Computer Software Purchased Under This Contract Shall Remain The Property Of The U.s. Government. All Contractor Employees (u.s. Citizens And Non-u.s. Citizens) Working Under This Contract Who Required Access To Automated Information Systems (stand Along Computers, Network Computers/systems, E-mail) Shall, At A Minimum, Be Designated Into A Adp-iii Position (non-sensitive) In Accordance With Dod 5220-22-r, Industrial Security Regulation. 3. Selection Criteria: The Selection Criteria For This Particular Project Are Listed Below In Descending Order Of Importance. Criteria ‘a’ Through ‘e’ Are Primary. Criterion ‘f’ And ‘g’ Are Secondary And Will Only Be Used As A ‘tie-breaker’ Among Firms That Are Essentially Technically Equal. a. Specialized Experience And Technical Competence. Submittals Shall Demonstrate The Specialized Experience And Technical Competence To Execute The Types Of Projects And Activities As Indicated Above In Paragraph 2, Project Information, And In The List Of Subitems (i) Through (iii) Below. The Subitems Below Are Listed In Descending Order Of Importance. (sf 330, Part I, Section F) (i) Experience Implementing The Paver Pavement Management System Using The Paver Software And Manual Pavement Distress Data Collection. Submit No More Than Eight (8) Examples Of Paver Implementation Projects Using The Paver Software And Pavement Management System And Manual Distress Data Collection. Example Projects Should Be Submitted For Both Roads And Airfields. Paver Implementation Experience On Army Or Air Force Installations Is Desirable But Not Essential. Only Relatable Experience That Has Occurred In The Last Five Years Should Be Included In The Submittal. Project Examples Submitted Should Be Of Completed Projects. All Projects Cited Shall Identify Start/complete Dates, Project Size (pavement Area, Cost, And Scope) And Tasks Performed. In Addition To The Example Projects Above, Include A List (sf 330, Part I, Section H) Of Any Other Paver Implementations Using Manual Pavement Distress Data Collection Completed Within The Last Five Years Including Location, Customer, Pavement Type (roads, Parking Areas, Airfields, Etc.) And Area Of Pavement Inspected. (ii) Experience Testing, Maintaining, And Updating The Paver Software. Indicate Experience Writing Source Code For The Paver Software And What Versions Were Completed. Experience Writing The Source Code For Version 7 Of The Paver Software Is Required. Using The Paver Software For Implementations Is Not Applicable. (iii) Experience Implementing The Paver Pavement Management System Using The Paver Software And Semi-automated Pavement Distress Data Collection. Submit No More Than Two (2) Examples Of Paver Implementation Projects Using The Paver Software And Pavement Management System And Semi-automated Distress Data Collection. Project Experience On Army Or Air Force Installations Is Desirable But Not Essential. Only Relatable Experience That Has Occurred In The Last Five Years Should Be Included In The Submittal. Project Examples Submitted Should Be Of Completed Projects. All Projects Cited Shall Identify Start/complete Dates, Project Size (pavement Area, Cost, And Scope) And Tasks Performed. b. Professional Qualifications. Firms Shall Demonstrate Professional Personnel Qualifications And Specialized Experience For Key Disciplines. Evaluation Of Professional Qualifications Will Consider Education, Training, Relevant Experience, And Longevity With The Firm. Experience Working On Applicable Army And Air Force Projects Is Desirable And Should Be Identified. (sf 330, Part I, Sections E & G). provide Resumes For A Minimum Of Two (2) Project Managers (team Leaders), Project Managers Should Be A U.s. Registered Professional Engineer And Have At Least Five (5) Years Of Experience Implementing The Paver Pavement Management System. provide Resumes For A Minimum Of Two (2) Civil Engineers. Civil Engineers Should Have A Minimum Of Three (3) Years Of Experience Implementing The Paver Pavement Management System. Civil Engineers Should Have A Thorough Knowledge Of The Paver Software And Paver Pavement Management System And Should Have Several Years Of Experience Identifying Pavement Distresses In Accordance With Astm D6433. Experience Creating Pci And M&r Family Models, Performing Condition Analysis, And Performing M&r Work Planning Should Be Indicated. Civil Engineers Should Be A U.s. Registered Professional Engineer. List Recent Paver Software Training Attended. provide Resumes For A Minimum Of Two (2) Engineering Technicians. Engineering Technicians Should Have At Least Three (3) Years Of Experience Implementing The Paver Pavement Management System. Engineer Technicians Should Have Several Years Of Experience Identifying Pavement Distresses In Accordance With Astm D6433. Knowledge And Experience Using The Paver Software Is Desirable. Experience Creating Pci And M&r Family Models, Performing Condition Analysis, And Performing M&r Work Planning Should Be Indicated. List Recent Paver Software Training Attended. provide Resume For A Minimum Of One (1) Gis Technician. Gis Technician Should Have At Least One (1) Year Of Experience Creating/updating Paver Gis Network Shapefiles. provide Resumes For A Minimum Of Two (2) Senior Paver/pcase Software System Analysts. Senior Paver/pcase Systems Analysts Should Have At Least Five (5) Years Of Experience Updating, Testing, And Maintaining The Paver Software. Experience Developing Source Code For Version 7 Of The Paver Software Is Required. Senior Paver/pcase Software System Analysts Should Have A Bachelor’s Degree In Computer Science Or Equivalent Experience. provide Resumes For A Minimum Of Two (2) Junior Paver/pcase Software System Analysts. Junior Paver/pcase Systems Analysts Should Have At Least Two (2) Years Of Experience Updating, Testing, And Maintaining The Paver Software. Experience Developing Source Code For Version 7 Of The Paver Software Is Required. Junior Paver/pcase Software System Analysts Should Have A Bachelor’s Degree In Computer Science Or Equivalent Experience. c. Capacity. Demonstrate Capacity To Perform Nationwide (i.e., Conus, Alaska, And Hawaii). Demonstrate Capacity To Complete Task Orders Within A Reasonably Aggressive Schedule. Firms Shall Demonstrate The Capacity To Accomplish At Least Four (4) $300,000 Simultaneous Individual Task Orders, Or Three (3) $500,000 Simultaneous Task Orders. A Minimum Of Two (2) Paver Manual Inspection Teams Composed Of Two (2) Individuals On Each Team Will Be Required. Additional Manual Inspection Team Capacity Is Desirable. The Evaluation Will Consider The Availability Of An Adequate Number Of Personnel In Key Disciplines To Complete The Task Orders And Offeror’s Project Execution Strategy. The Evaluation Will Consider The Key Persons Identified In Sections D, E, And G Of The Sf330, As Well As Other Available Staff And Information Provided In Section H And Part Ii (sf 330, Part I, Section H, Item 1). demonstrate Capacity To Complete Inspections Using Semi-automated Pavement Distress Data Collection. indicate The Number And Capabilities Of Inspection Vehicles Available To Collect Distress Data. The Equipment Used To Collect The Data Should Have A Minimum Of 1 Millimeter Crack Measurement Capabilities. Equipment That Collects Both Intensity And Range Images Are Preferred Over Those That Only Collect Intensity Images. demonstrate Capacity To Perform Non-destructive Testing Of Pavements Using Falling Weight Deflectometer (fwd) And Heavy Weight Deflectometer. a Proposed Management Plan Shall Be Presented That Includes An Organization Chart (reference Sf330, Part I, Section D) And Addresses Team Organization (reference Sf330, Part I, Section C), Any Anticipated Sub-contractors Or Entities To Supplement The Design Team, Quality Control Procedures, Cost Control, Coordination Of In-house Disciplines And Consultants Required To Meet Work Capacity. The Sf 330 Shall Clearly Indicate The Primary Office Where The Work Will Be Performed And The Staffing At That Office. (sf 330, Part I, Section H, Item 2). organizational Chart Should Clearly Indicate Available Inspection Teams. d. Past Performance. Past Performance On Dod And Other Contracts With Respect To The Quality Of Work And Compliance With Performance Schedules, As Determined By Cpars/acass And Other Sources. Submit Entire Cpars/acass Evaluations, Not Summaries Of Ratings. (note: Past Performance Questionnaires (ppq) May Be Used To Provide Or Supplement A Firm’s Past Performance With Other Than U.s. Governmental Clients. Firms Which Choose To Use The Ppq May Obtain A Ppq Standard Form By Submitting A Request To The Below Referenced Poc Via Email.) e. Knowledge Of Locality. Submittals Shall Demonstrate Knowledge Of Performing The Types Of Projects And Activities Described In The Project Information Section Listed Above At Multiple Locations Within Conus, Alaska, And Hawaii. f. Volume Of Dod Contract Awards. Volume Of Dod A-e Contract Awards In The Last 12 Months, With The Objective Of Effecting An Equitable Distribution Of Dod A-e Contracts Among Qualified Firms, Including Sb And Sdb (sf 330, Part I, Section H, Item 3). g. Sb/sdb Participation. Offerors Will Be Evaluated On The Extent Of Participation Of Small Business Community (sbc) Members In The Performance Of The Acquisition. Offerors Are Required To Meet The Minimum Mandatory Total Small Business Participation Suggested Objective/target Of 20% Of Total Acquisition Value To Sbc Members. Offerors Proposing A Higher Objective/target Than 20% Will Receive A More Favorable Evaluation. Sbc Members Can Propose Work They Will Self-perform Toward Small Business Participation Objectives. (sf 330, Part I, Section H, Item 4). 4. Submission Requirements: In An Effort To Reduce Paper And Cost, All Proposals Shall Be Submitted Electronically. All Submissions Will Be In Adobe Pdf Format With Optical Character Recognition (ocr) Applied To All Documents That Will Enable Word Searches To Be Conducted Using Adobe-compatible Pdf Software. The Two (2) Sf330s Listed Below Shall Be Submitted As Separate Files Via Email. Offerors Should Follow Controlled Unclassified Information (cui) Guidelines And Use Proper Markings If Submitting Documents That Are Considered Cui. Proper Markings Include The Following: Banner Markings Should Appear Above The Email Text Containing Cui, The Email Subject Line Should Also Indicate The Email Contains Cui, And File Names For Any Attachments Containing Cui. Offerors May Use Compression Utilities Such As 7-zip, Winzip Or Pkzip To Reduce File Size And Facilitate Transmission. Offerors Are Encouraged To Send Both Files In The Same Email Transmission, If Possible. a. Submittals: one (1) Copy Of Sf 330 Part I one (1) Copy Of Sf 330 Part Ii For The Prime Firm And All Consultants/subcontractors title The Single Files In The Following Format: w9128f24fr0040_comapny Name_sf330 Part I w9128f24fr0040_company Name_sf330 Part Ii (company Name Maybe Abbreviated) for This Solicitation The Recipients Will Be: jessica Beckman jessica.l.merrill2@usace.army.mil steven Sandy steven.e.sandy@usace.army.mil cenwo Ct Fsrm Doc Submission cenwo-ct-fsrm-doc-submission@usace.army.mil for The Purposes Of Determining Whether The Proposal Was Received “late” In Accordance With Far 15.208, The Date And Time (mountain Time) The File(s) Are Received Via Email Will Be The Date And Time (mountain Time) The Government Received The Proposal. Do Not Assume That Electronic Communication Is Instantaneous. Please Make Allowances For Delays In Transmittal. The Government Is Not Responsible For Proposals Delivered To Any Location Or To Anyone Other Than Those Designated To Receive Proposals On Its Behalf. The Offeror Is Responsible For Ensuring That The Proposal Is Submitted So As To Reach The Designated Recipient And Is Responsible For Allowing Sufficient Time For The Proposal To Be Received In Accordance With The Information Provided. Failure To Submit A Complete Proposal Iaw Instructions And Requirements May Result In The Entire Offer Being Rejected. the Sf 330, 07/2021 Edition, Must Be Used, And May Be Obtained From The Following Website: Https://www.gsa.gov/reference/forms/architectengineer-qualifications. Include Sam Uei Number And Cage Code In Sf330 Part I, Section B, Block 5. Additionally, The Sam Uei Number And Cage Code Should Be Identified In Sf 330 Part I, Section C, Block 9, For Each Team Member. The Submittal Shall Have A Page Limit Of 100 Pages (total Of 100 Pages Allowed For Complete Copy Of The Submittal, All-inclusive). The Selection Board Will Not Evaluate Beyond 100 Pages. A Page Is One Side Of A Sheet. Blank Sheets/tabs Separating The Sections Within The Sf 330 Will Not Count Against The Maximum Page Count. All Fonts Shall Be At Least 10 Pitch Or Larger. Pages Shall Be 8-1/2 Inches By 11 Inches. Organizational Charts May Be Presented On A Sheet Up To 11 Inches By 17 Inches. If An 11 Inch By 17-inch Sheet Is Used It Shall Be Neatly Folded To 8-1/2 Inches By 11 Inches, Bound In The Sf 330 At The Proper Location, And Counted As One Page. A Part Ii Is Required For Each Branch Office Of The Prime Firm And Any Consultants/subcontractors That Will Have A Key Role In The Proposed Contract (i.e., A Part Ii Is Required For All Entities Identified In Sf 330 Part I, Section C Of The Submittal). Cover Letters, Company Literature And Extraneous Materials Are Not Desired And Will Not Be Considered. Sections E And G Of Sf 330 Part I Must Include Only Individuals Proposed To Perform The Anticipated Work, Including All Consultants/subcontractors. In Sf 330 Part I, Section G, Block 26, Along With The Name, Include The Firm With Which The Person Is Associated. A Maximum Of Ten (10) Projects Including The Prime And Consultants/subcontractors Will Be Reviewed For Sf 330 Part I, Section F. If More Than 10 Projects Are Submitted, Only The First 10 Projects Will Be Evaluated. Use No More Than Two (2) Pages Per Project. When Listing Projects In Sf 330 Part 1, Section F, An Indefinite Delivery Contract (idc) With Multiple Task Orders As Examples Is Not Considered A Project. A Task Order Executed Under An Idc Contract Is A Project. Past Performance Evaluations (cpars/acass, Ppq – Reference Paragraph 3.d. Above) Shall Be Submitted For Each Project Provided In Sf 330, Part I, Section F. Sf 330, Part I, Section H (additional Information) Shall Contain The Following Information. Sf 330, Part I, Section H (additional Information) Shall Contain The Following Information. (1) Item 1 - Capacity. Reference Paragraph 3.c. Above. Provide A 1–2-page Narrative Discussing The Capacity Of The Design Firm To Perform Nationwide And To Meet Schedules, Including Adequacy Of Qualified Personnel Available And Past Experience In Meeting Tight Design Schedules. (2) Item 2 – Management Plan – Include The Information Requested In Paragraph 3.c. Above. (3) Item 3 - Volume Of Dod Contract Awards – Reference Paragraph 3.e. Above. Provide A Complete Listing Of All Dod A-e Awards Within The Last 12 Months. For Idcs, Include Total Value Of Task Orders Actually Issued By Agencies In The Last 12 Months, Not The Potential Value Of The Idcs. For All Types Of Contracts, Do Not Include For Consideration Options That Have Not Been Exercised. joint Ventures Shall Submit The Following Additional Documentation Of The Evidence Of A Joint Venture Entity: 1) Firms Shall Provide A Copy Of A Legally Binding Joint Venture Agreement, And 2) Identification Of The Party Who Can Legally Bind The Joint Venture. Facsimile And Email Submissions Will Not Be Accepted. Solicitation Packages Are Not Provided And No Additional Project Information Will Be Given To Firms During The Announcement Period. This Is Not A Request For Proposal. key Subcontractors: If An Offeror Wishes To Be Credited With The Experience Of A Key Subcontract Or Supplier (i.e., A Firm That Is Not The Prime Contractor Part Of The Joint Venture) A Letter Of Commitment Signed By The Key Subcontractor And The Prime Contractor Is Required. The Commitment Letter Shall Be Submitted Even If The Firm Is In Some Way Related To A Joint Venture Partner (for Example, The Key Subcontractor Is Subsidiary Of A Joint Venture Partner, Or A Subsidiary Of A Firm To Which The Joint Venture Partner Is Also A Subsidiary). Letters Of Commitment Must Unequivocally State That A Key Subcontractor Or Firm Will Perform For The Purpose That Its Experience Is Being Submitted. If The Letter Of Commitment Is Not Submitted Or Signed By Both Parties, The Experience Of The Key Subcontractor Will Not Be Considered. all Questions Shall Be Submitted Via The Bidder Inquiry Portal In Projnet At Http://www.projnet.org/projnet. Questions Should Be Submitted No Later Than 29 March 2024 At 2:00 P.m. Mountain Time To Allow Time For A Response. On This Date And Time The Portal Will Be Closed. For Questions, No Other Means Of Communication, E-mail, Fax, Or Telephone Will Be Accepted. To Submit And Review Inquiry Items, Prospective Vendors Will Need To Use The Bidder Inquiry Key Presented Below And Follow The Instructions Listed Below. A Prospective Vendor Who Submits A Comment/question Will Receive An Acknowledgement Of Their Comment/question Via Email, Followed By An Answer To The Comment/question After It Has Been Processed By Our Team. All Timely Questions And Approved Answers Will Be Made Available Through Projnet. To Submit And Review Inquiries, Firms Will Need To Be Current Registered Users Of The Projnet System. registration For Projnet Bidder Inquiry Access (if You Are Already Registered, Go To Entering Bidder Inquiries In Projnet Bidder Inquiry System Below.) 1. From The Projnet Home Page Link Above, Click On Quick Add On The Upper Right Side Of The Screen. 2. Identify The Agency. This Should Be Marked As Usace. 3. Key. Enter The Bidder Inquiry Key Listed Below. 4. Email. Enter The Email Address You Would Like To Use For Communication. 5. Click Continue. A Page Will Then Open Saying That A User Account Was Not Found And Will Ask You To Create One Using The Provided Form. 6. Enter Your First Name, Last Name, Company, City, State, Phone, Email, Secret Question, Secret Answer, And Time Zone. Make Sure To Remember Your Secret Question And Answer As They Will Be Used From This Point On To Access The Projnet System. 7. Click Add User. Once This Is Completed You Are Now Registered Within Projnet And Are Currently Logged Into The System. entering Bidder Inquiries In Projnet Bidder Inquiry System 1. For Future Access To Projnet, You Will Not Be Emailed Any Type Of Password. You Will Utilize Your Secret Question And Secret Answer To Log In. 2. From The Projnet Home Page Link Above, Click On Quick Add On The Upper Right Side Of The Screen. 3. Identify The Agency. This Should Be Marked As Usace. 4. Key. Enter The Bidder Inquiry Key Listed Below. 5. Email. Enter The Email Address You Used To Register Previously In Projnet. 6. Click Continue. A Page Will Then Open Asking You To Enter The Answer To Your Secret Question. 7. Enter Your Secret Answer And Click Login. Once This Is Completed You Are Now Logged Into The System. 8. Follow Online Screen Instructions To Enter Specific Bidder Inquiries For The Project. the Solicitation Number Is: W9128f-24-r-0040 the Bidder Inquiry Key Is: 739w7v-9evzd3 firms Are Requested To Review The Bidder Inquiry Portal For Previous Questions And Responses, Prior To Submission Of A New Inquiry In The Portal. Caution: Any Inquiry Submitted And Answered Within This System Will Be Accessible To View By All Interested Firms On This Solicitation. The Call Center For The Projnet Operates Weekdays From 8 Am To 5 Pm U.s. Central Time Zone. The Telephone Number Is 1-800-428-help.

Details: ***7february 2024 - Amendment 0002 Updates The Synopsis And Sf 330 Submission Date. All Other Terms And Conditions Remain The Same. ***1 February 2024 - Amendment 0001 Of The Synopsis Is Posted Based On Projnet Inquiries And Responses. All Other Terms And Conditions Will Remain The Same. sam.gov Synopsis For A-e Services indefinite Delivery Contracts For Architect-engineer (a-e) Services For Us Army Corps Of Engineers North Atlantic Division – Unrestricted for The Intelligence And General Military Design Communities top Secret Facility Clearance Requirement reference Number: W912dr24r0015 [target Five (5) Contracts] 1. Contract Information: In Accordance With The Brooks Act, Far Subpart 36.6, Afars 5136.6 And U.s. Army Corps Engineers Acquisition Instruction (uai) 36.6, The U.s. Army Corps Of Engineers (usace) Baltimore District (nab), Contemplates The Award Of Up To Five (5) Firm-fixed Price (ffp), Indefinite Delivery Indefinite Quantity (idiq), Multiple Award Task Order Contracts (matoc) For Architect-engineer (a/e) Services That Will Have A Five (5)-year Base Period With No Options And A $120m Shared Capacity. Previous Task Order Totals For This Idiq Ranged From $100,000.00 To $3,000,000.00. Future Task Orders Under The Awarded Idcs Are Anticipated To Be Around This Same Dollar Range. All Firms Awarded An Idiq Will Be Required To Hold A Top-secret Facility Clearance (ts-fcl) In Support Of Nab's Intelligence Community (ic) Mission. The Ts-fcl Must Be Active At The Time Of Proposal Submission And Must Be Maintained Throughout The Life Of The Contract. the Matoc Will Be Used For Projects Within Usace's North Atlantic Division (nad) Geographic Area Of Responsibility (aor) Including Nau (europe District). The Ts-fcl Idiqs Will Also Have Incidental Utilization In The Contiguous United States (conus), Alaska, Hawaii, And Puerto Rico. Firms Will Be Selected For Negotiation Based On Demonstrated Competence And Qualifications For Required Work. The Awards Will Be Made Under North American Industry Classification System (naics) Code 541330, Engineering Services, With A Small Business Size Standard Of $22.5m In Average Receipts Over The Last Three (3) Years. Task Orders Awarded Under The Matoc Will Comply With Far 16.505, Ordering Procedures And Memorandum Cect-za (715e), Updated Procedures For The Selection Of Task Orders On Architect-engineer (a-e) Indefinite Delivery Contracts (idcs), Dated 9 March 2023. to Be Eligible For A Contract Award, A Firm Must Be Registered In The System For Award Management (sam) At Https://www.sam.gov. Funding Will Be Provided On A Task Order Basis With A $2,500 Minimum Guarantee For Each Contract Awarded. The Maximum On A Task Order Is $120,000,000 For All Work Associated With Military Construction (milcon), Sustainability, Restoration, And Maintenance (srm) Projects, Interagency And International Services (iis) Projects, And Civil Works Projects. Inherently Governmental Functions Will Not Be Performed By Contractors Per Far Part 7.5 And Office Of Federal Procurement Policy Letter 92-1. The Ts-fcl Idiq Contracts Will Be Supporting Secure Work And Will Require A Ts-fcl. 2. Project Information: The Work May Consist Of Comprehensive A/e Services For New Construction Or Renovation Projects Within The Range Of A/e Services As Defined By 40 U.s.c. 1102 And Far 2.101, Including But Not Limited To: Preparation Of Full Plans And Specifications, Preparation Of Design Build Requests For Proposal, Construction Cost Estimating, Site Investigations, Analysis, Planning, Master Planning, National Environmental Policy Act (nepa) Documentation, Programming (1391), Topographic And Utility Surveys, Geotechnical Investigations, Stormwater Management Design, Sediment And Erosion Control Plans, National Pollutant Discharge Elimination System (npdes) Permitting (including Obtaining All Necessary State Permits), Charrettes, Hazardous Material Investigations, Building Information Modeling (bim), Energy Modeling, And The Preparation Of Reports, Studies, Design Criteria/ Design Analysis Documents, Leadership In Energy And Environmental Design (leed) Documentation, Value Engineering, Presentations, Coordination With Various Government Agencies And Commissions, And Other General A/e Services. The Work May Also Include Providing Construction Phase And Other Support Services Including, But Not Limited To Shop Drawing Reviews, Site Visits, Technical Assistance, Leed Documentation During Construction, On-site Representation, Preparation Of Operation And Maintenance Manuals, And Commissioning/start- Up/fit-up Design Support. the Scope Of Projects May Include But Are Not Limited To The Interior And/or Exterior Building Renovations, Heating, Ventilation, And Air Conditioning (hvac) Upgrades, Electrical Upgrades, Paving, Utilities And Infrastructure, And Tenant Facilities. Facility Types May Include But Not Limited To Administration And Training Facilities, Vehicle And Pedestrian Access Control Points, Warehouses, Community Support Facilities, Military Testing Facilities, Troop Housing, Recreational And Physical Fitness Facilities, Child Development Facilities, And Medical And Non-medical Laboratories And Research Facilities For Military And Other Non-military Government Agencies. the Idiq(s) Will Be Used To Support Larger Milcon Projects (task Orders Over $400,000), Srm Projects, Iis Projects, And Civil Works Projects In Accordance With Dfars 219.502-1 And Dfars 219.502-2. Each Task Order Will Have Its Own Schedule Based On The Complexity Of The Applicable Project. Task Orders Will Be Evaluated Based On Level Of Effort For The Scope Of Services Developed For Individual Projects In Accordance With Far 16.5. Task Orders Will Be Issued During The Ordering Period Of The Idiqs And May Extend Beyond The Five-year Idiq Ordering Period. 3. Selection Criteria: The A/e Must Demonstrate Its Qualifications With Respect To The Published Evaluation Factors And Each Key Consultant's Qualifications. Selection Of The Most Highly Qualified Firms Will Be Based Upon Evaluation Of The Selection Criteria Stated Herein And The Firm’s Demonstrated Competence And Qualifications Necessary For The Satisfactory Performance Of The Professional Services. Criteria Listed Below Are In Descending Order Of Importance. Criteria “a” Through “e” Are Primary. Criteria “f” Through “h” Are Secondary And Will Only Be Used As A “tie-breaker” Among Firms That Are Essentially Technically Equal. a. Specialized Experience And Technical Competence b. Professional Qualifications c. Past Performance d. Capacity e. Knowledge Of Locality f. Sb/sdb Participation [note: This Is An Additional Secondary Selection Criterion Applicable Only To The Unrestricted Announcement.] g. Geographic Proximity h. Volume Of Dod Contract Awards the A/e Selection Procedures Will Be In Accordance With Far 36.6, Dfars 236.6, Afars 5136.6, And The Usace Acquisition Instruction. Interviews Will Be Conducted For A/e Firms Identified By The Selection Board And Will Be Conducted In Baltimore, Md. primary Criteria: a. Specialized Experience And Technical Competence: The Firm Must Demonstrate Specialized Experience And Technical Competence In The Following Types Of Projects And/or Work Products Which Are Listed In Descending Order Of Importance: design Of Secure Compartmented Information Facilities (scifs,) Familiarity With Icd 705 And Requirements For Scif Accreditation Of Dod And Other Intelligence Community Agencies. experience Designing Facilities Requiring Physical, Acoustic And Technical Security, As Well As, Equipment Redundancy, Including But Not Limited To:intrusion Detection Systems, Access Control Systems Including Electronic Security Systems (ess), Tempest Shielding And Certification, Radio Frequency (rf) Shielding, And Emergency Power. Experience Designing And Specifying Major Utilities Systems And Utilities Systems Upgrades In A Secure Environment As Well As The Construction Security Plan (csp) Identifying Threats And Specifying Countermeasures To Protect Major Systems During Construction. Design Of Anti-terrorism Force Protection (atfp) Features And Other Physical Security Measures. design Of New Construction Projects Of Various Types And Sizes That Include Scifs That Comply With Icd 705, Ess, Rf Shielding, Etc. design Of The Renovation Of Existing Facilities Of Various Types And Sizes Include Scifs That Comply With Icd 705, Ess, Rf Shielding, Etc. preparation Of Design Build Request For Proposals That Include Scifs That Comply With Icd 705, Ess, Rf Shielding, Etc. preparation Of Project Programming Documents Such As Master Planning Studies, Dd Forms 1391, And Experience In Conducting Both Planning And Design Charrettes. experience With Handling Multiple Task Orders Simultaneously. experience Of The Prime Firm And Significant Subcontractors In Working Together application Of Cost Control Through Appropriate Design And Construction Techniques On Projects To Assure Projects Remain Within Budget (cost Estimating And Mii). analysis And Implementation Of Anti-terrorism And Force Protection (atfp) Requirements. obtaining Of All Necessary Federal, State, Or Local Jurisdiction Permits. experience With Storm Water Management And Erosion And Sedimentation Control In Various Jurisdictions. analysis, Documentation, And Implementation Of Leed Criteria And Energy Modeling, And Life Cycle Cost Analyses (lcca). experience In Advanced Modeling Requirements For Usace Projects Including The Use Of Building Information Modeling (bim). topographic Surveys, Soil Surveys, And Subsurface Exploration Including Associated Testing. coordination With, Submissions, And Presentations To The State Historic Preservation Offices (shpo), National Capital Planning Commission (ncpc), And The Commission Of Fine Arts (cfa). asbestos And Lead Paint Surveys And Testing Services. firms Shall Provide At Least Five (5) But No More Than Ten (10) Projects Demonstrating Their Experience In The Types Of Projects And Products As Described In The Section 2, Project Information, And Show Specialized Experience Of The Proposed Team In The Services Noted Above. All Projects Provided In The Sf 330 Must Be Completed By The Office/branch/regional Office/individual Team Member Proposed To Manage And Perform Work Under This Contract. Projects Not Meeting This Requirement Will Be Excluded From Evaluation. If The Offeror Is A Joint Venture (jv), Relevant Project Experience Should Be Submitted For The Joint Venture If Shared Experience Is Available; If No Shared Experience Is Available, Offers May Submit Projects Performed By Either Joint Venture Partner. For Submittal Purposes, A Task Order On An Idiq Contract Is Considered A Project As Is A Standalone Contract Award. Do Not List An Idiq Contract As An Example Of A Completed Project. Instead, List Relevant Completed Task Orders Or Standalone Contract Awards That Fit Within The Definition Above. Examples Of Project Work Submitted That Do Not Conform To This Requirement Will Not Be Evaluated. b. Professional Qualifications Of The Individual Design Team Members: Offerors Will Be Evaluated On Professional Qualifications And Competence Of The Proposed Key Personnel To Provide Services To Accomplish The Work Required Under This Contract. The Firm Must Have Registered And Licensed Personnel, Either In-house Or Through Consultants, In The Following List Of Key Disciplines: Project Manager, Architect, Landscape Architect, Interior Designer, Civil Engineer, Electrical Engineer, Structural Engineer, Mechanical Engineer, Fire Protection Engineer, Quality Assurance/quality Control Reviewer/manager, Planner, Certified Value Engineer, Communications Engineer, Anti- Terrorism/force Protection (at/fp) Engineer, Environmental Engineer, Geotechnical Engineer, Cost Engineer, Commissioning Specialist, Land Surveyor, Survey Crew, Construction Manager, Certified Industrial Hygienist, And U.s. Green Building Council (usgbc) Leed Accredited Professional. Provide Two (2) Resumes For Each Key Personnel. the Anti-terrorism/force Protection Engineer Shall Be A Licensed Professional Engineer And Have Experience And Training Related To Compliance With Department Of Defense At/fp Policy Standards And Specifications. The Environmental Engineer Should Have Experience Obtaining Environmental Permits In The Nab Region. The Communications Engineer Shall Be A Licensed Professional Engineer Or Be A Registered Communications Distribution Designer (rcdd). The Interior Designer Must Be Certified By The National Council Of Interior Design Qualifications (ncidq), Licensed Interior Designer, Or Licensed Architect With Experience And Training In Interior Design. The Cost Engineer Shall Be A Certified Cost Engineer (cce), Certified Cost Consultant (ccc), Certified Professional Estimator (cpe) Or Have Comparable Certification As Well As Experience With Cost Estimating Software, Specifically Mii. the Fire Protection Engineer Shall Be A Registered Fire Protection Engineer And Have A Degree In Fire Protection Engineering From An Accredited University. The Certified Value Engineer Must Be Accredited By Save International As A Certified Value Specialist (cvs). the Commissioning Specialist Shall Be A Licensed Professional Engineer And Be Certified By One Of The Following Organizations: Building Commissioning Association (bca), National Environmental Balancing Bureau (nebb), Aabc Commissioning Group (acg), Or Association Of Energy Engineers (aee). Any Individual That Has Been The Subject Of Disciplinary Action By Respective Commissioning Organization Within The Five Years Preceding Contract Award Is Not Eligible To Perform Any Duties Related To Commissioning. The Commissioning Specialist Shall Also Have Documented Experience As The Lead Person Responsible For Commissioning Of Building Systems Of Similar Type, Scope, And Complexity And Must Have At Least Two Projects For Which The Individual Was The Documented Commissioning Authority For A Leed Certified Project. Where A Single Individual Does Not Have The Required Experience In Commissioning Of Both Mechanical And Electrical Systems, Multiple Individuals With The Necessary Qualifications As Stated Above Shall Be Engaged Under The Management Of A Designated Lead Commissioning Specialist. the Evaluation Of These Disciplines Will Consider Education, Training, Overall And Relevant Experience And Longevity With The Firm. The Availability Of An Adequate Number Of Personnel In The Key Disciplines Shall Be Presented To Ensure That The Firm Can Meet The Potential Of Working On Multiple Task Orders For Multiple Customers In The Required Time Frames. All Personnel Working Under The Idiq And Subsequent Task Orders Must Be U.s. Citizens. personnel In Each Key Discipline Listed Above Must Possess Valid, Current, And Final Top Secret Security Clearances. It Is Mandatory That The Contractor Maintains A Balanced Work Force With A Significant Cadre Of Cleared Top Secret Personnel To Work In Such Areas. Provide All Clearance Information For Personnel Submitted In The Sf 330, Section H. The Availability Of An Adequate Number Of Personnel In The Key Disciplines Shall Be Presented To Ensure That The Firm Can Meet The Potential Of Working On Multiple Task Orders For Multiple Customers In The Required Timeframes. c. Past Performance: Past Performance On Dod And Other Contracts With Respect To Cost Control, Quality Of Work, And Compliance With Performance Schedules As Determined From Cpars And Other Sources, Such As Past Performance Questionnaires (ppq). Offerors Will Be Evaluated Based On Past Performance With Federal Government Agencies And Private Industry In Terms Of Work Quality, Innovation, Compliance With Schedules, Cost Control, Overall Safety Record, And Stakeholder/customer Satisfaction. The Evaluation Of Past Performance Will Be Based On Information Provided Through Cpars And May Include Other Information Provided By The Firm, Customer Inquiries, Government Databases, And Other Information Available To The Government Including Information From The Points Of Contact Provided By The Offeror. Past Performance Submittals Should Match Projects Submitted For Paragraph A. Specialized Experience And Technical Competence. d. Capacity: Firms Must Demonstrate Their Ability To Meet Schedule, Scope, And Budget On Multiple, Concurrent Projects By Providing Appropriate Teams And Adequate Staff To Perform The Services Required By The Idiq Contract. Firms Shall Demonstrate The Capacity To Accomplish At Least Five (5) $1,000,000 Simultaneous Individual Task Orders, Or Two (2) $2,000,000 Simultaneous Task Orders. The Evaluation Will Consider The Availability Of An Adequate Number Of Personnel In Key Disciplines To Complete The Task Orders And Offeror’s Project Execution Strategy. The Evaluation Will Consider The Key Persons Identified In Sections D, E, And G Of The Sf 330, As Well As Other Available Staff And Information Provided In Section H And Part Ii. a Proposed Management Plan Shall Be Presented That Includes An Organization Chart (reference Sf 330, Part I, Section D) And Addresses Team Organization (reference Sf 330, Part I, Section C), Any Anticipated Sub-contractors Or Entities To Supplement The Design Team, Quality Control Procedures, Cost Control, Coordination Of In-house Disciplines And Consultants Required To Meet Work Capacity. The Sf 330 Shall Clearly Indicate The Primary Office Where The Work Will Be Performed And The Staffing At That Office. (sf 330, Part I, Section H, Item 2). e. Knowledge Of The Locality: Firms Must Demonstrate Specific Knowledge Of Usace Nad Area Of Responsibility (aor) And The Usace Baltimore District Local Conditions Or Project Site Features Such As Geological Features, Climatic Conditions, Local Construction Methods, Agency Coordination, Permitting, And Local Laws And Regulations As Described The Project Information Section. The Localized Knowledge Includes Demonstration Of Working With Multiple Agencies And Other Stakeholders To Execute Projects Described Herein. Knowledge Of Geological Features, Climatic Conditions, And Local Construction Methods Specific To Nad Will Also Be Evaluated. secondary Criteria: secondary Factors Will Only Be Used As "tie-breakers" Among Firms That Are Essentially Technically Equal. f. Small Business Participation Plan: Firms Shall Demonstrate The Extent Of Their Participation With Small Businesses. Offerors Will Be Evaluated In Terms Of Their Ability To Successfully Meet The Small Business Participation Target Goals Through Collective Small Business Participation From Any Type Of Small Business Or Sub-category Small Business. g. Geographic Proximity: Firms Will Be Evaluated On Their Location With Respect To The Usace Nad Area Of Responsibility (aor) And The Usace Baltimore District. h. Volume Of Dod Contract Awards: Volume Of Dod A-e Contract Awards In The Last 12 Months, With The Objective Of Effecting An Equitable Distribution Of Dod A-e Contracts Among Qualified Firms, Including Sb And Sdb (sf 330, Part I, Section H). submission Requirements: Interested Firms Having The Capabilities To Perform This Work Must Submit Their Sf 330, Part I And Part Ii For Prime And All Consultants/subcontractors Through The Solicitation Module Of The Procurement Integrated Enterprise Environment (piee) Module At Https://piee.eb.mil/. Proposals Submitted By Mail Or Hand-carried Will Not Be Evaluated. Proposals Sent Through Proprietary Or Third-party File Transfer Protocol (ftp) Sites Or Dod Safe Will Not Be Retrieved. It Is The Responsibility Of The Offeror To Confirm Receipt Of Proposals. All Proposals Received After The Exact Time Specified For Receipt Shall Be Treated As Late Submissions And Will Not Be Considered Except Under Facts And Circumstances Allowed By The Federal Acquisition Regulation (far). For Instructions On How To Post An Offer, Please Refer To The Posting Offer Demo: Https://pieetraining.eb.mil/wbt/sol/posting_offer.pdf.​ it Is The Offeror’s Responsibility To Obtain Written Confirmation Of Receipt Of All Electronic Files Through The System. for The Purposes Of Determining Whether The Proposal Was Received “late” In Accordance With Far 15.208, The Date And Time The File(s) Are Uploaded To Piee. Proposal Are Due No Later Than 12:00 Pm Est, 12 February 2024. The Sf 330 And The Small Business Participation Plan Shall Each Be Submitted As Separate Adobe Acrobat (.pdf) Files. Submittal Must Clearly Identify The Announcement Number. Regulation Requires That The Selection Board Not Consider Any Submittals Received After The Specified Time And Date. Late Proposal Rules In Far 15.208 Will Be Followed For Submittals Received After 12:00pm Eastern Time On The Closing Date Specified In This Announcement. The Sf 330, 08/2016 Edition, Must Be Used, And May Be Obtained From The Following Web Site: Http://www.gsa.gov/portal/forms/download/116486. Include Uei And Cage Code In Sf330 Part I, Section B, Block 5. Additionally, The Uei And Cage Code Should Be Identified In Sf 330 Part I, Section C, Block 9, For Each Team Member. font Size Shall Be 10 Pitch Or Larger. The Sf 330 Part 1 Shall Not Exceed 125 Pages (8.5" X 11"), Including No More Than 10 Pages For Section H. Each Side Of A Page Will Count As A One Page. Organizational Charts May Be Presented On A Sheet Up To 11 Inches By 17 Inches. A Part Ii Is Required For Each Branch Office Of The Prime Firm And Any Consultants/subcontractors That Will Have A Key Role In The Proposed Contract (i.e. A Part Ii Is Required For All Entities Identified In Sf 330 Part I, Section C Of The Submittal). Part Ii Of The Sf 330 And Past Performance Submittals Will Not Count Towards The 125-page Limit; However, Cover Letters, Company Literature And Extraneous Materials Are Not Desired. Sections E And G Of Sf 330 Part I Must Include Only Individuals Proposed To Perform The Anticipated Work, Including All Consultants/subcontractors. In Sf 330 Part I, Section G, Block 26, Along With The Name, Include The Firm With Which The Person Is Associated. A Maximum Of Ten (10) Projects Including The Prime And Consultants/subcontractors Will Be Reviewed For Sf 330 Part I, Section F. Use No More Than Two Pages Per Project. When Listing Projects In Sf 330 Part 1, Section F, An Indefinite Delivery Contract (idc) With Multiple Task Orders As Examples Is Not Considered A Project. A Task Order Executed Under An Idc Contract Is A Project. Sf 330, Part I, Section H (additional Information) Shall Contain The Following Information. (1) Item 1 - Capacity. Reference Paragraph 3.d. Above. Provide A 1–2-page Narrative Discussing The Capacity Of The Design Firm To Meet Schedules, Including Adequacy Of Qualified Personnel Available And Past Experience In Meeting Tight Design Schedules. (2) Item 2 – Management Plan – Include The Information Requested In Paragraph 3.d. Above. (3) Item 3 - Volume Of Dod Contract Awards – Reference Paragraph 3.h. Above. Provide A Complete Listing Of All Dod A-e Awards Within The Last 12 Months. For Idcs, Include Total Value Of Task Orders Issued By Agencies In The Last 12 Months, Not The Potential Value Of The Idcs. For All Types Of Contracts, Do Not Include For Consideration Options That Have Not Been Exercised. joint Ventures Shall Submit The Following Additional Documentation Of The Evidence Of A Joint Venture Entity: 1) Firms Shall Provide A Copy Of A Legally Binding Joint Venture Agreement, And 2) Identification Of The Party Who Can Legally Bind The Joint Venture. Joint Venture Agreements Will Not Count Against The Page Count. Solicitation Packages Are Not Provided, And No Additional Project Information Will Be Given To Firms During The Announcement Period. This Is Not A Request For Proposal. provide In A Cover Letter Or At The Beginning Of Your Part I Submission The Names Of Two (2) Point Of Contacts That Will Be Responsible For Correspondence During This Solicitation. Names, Email Addresses And Phones Numbers Are Requested For Both Individuals. questions Shall Be Submitted Via The Bidder Inquiry Portal In Projnet At Http://www.projnet.org/projnet. Questions Should Be Submitted No Later Than Close Of Business 29 Jan 2024 To Allow Time For A Response. On This Date And Time, The Portal Will Be Closed. For Questions, No Other Means Of Communication, E-mail, Fax, Or Telephone Will Be Accepted. To Submit And Review Inquiry Items, Prospective Vendors Will Need To Use The Bidder Inquiry Key Presented Below And Follow The Instructions Listed Below. A Prospective Vendor Who Submits A Comment/question Will Receive An Acknowledgement Of Their Comment/question Via Email, Followed By An Answer To The Comment/question After It Has Been Processed By Our Team. All Timely Questions And Approved Answers Will Be Made Available Through Projnet. To Submit And Review Inquiries, Firms Will Need To Be Current Registered Users Of The Projnet System. registration For Projnet Bidder Inquiry Access (if You Are Already Registered, Go To Entering Bidder Inquiries In Projnet Bidder Inquiry System Below.) 1. From The Projnet Home Page Link Above, Click On Quick Add On The Upper Right Side Of The Screen. 2. Identify The Agency. This Should Be Marked As Usace. 3. Key. Enter The Bidder Inquiry Key Listed Below. 4. Email. Enter The Email Address You Would Like To Use For Communication. 5. Click Continue. A Page Will Then Open Saying That A User Account Was Not Found And Will Ask You To Create One Using The Provided Form. 6. Enter Your First Name, Last Name, Company, City, State, Phone, Email, Secret Question, Secret Answer, And Time Zone. Make Sure To Remember Your Secret Question And Answer As They Will Be Used From This Point On To Access The Projnet System. 7. Click Add User. Once This Is Completed You Are Now Registered Within Projnet And Are Currently Logged Into The System. entering Bidder Inquiries In Projnet Bidder Inquiry System 1. For Future Access To Projnet, You Will Not Be Emailed Any Type Of Password. You Will Utilize Your Secret Question And Secret Answer To Log In. 2. From The Projnet Home Page Link Above, Click On Quick Add On The Upper Right Side Of The Screen. 3. Identify The Agency. This Should Be Marked As Usace. 4. Key. Enter The Bidder Inquiry Key Listed Below. 5. Email. Enter The Email Address You Used To Register Previously In Projnet. 6. Click Continue. A Page Will Then Open Asking You To Enter The Answer To Your Secret Question. 7. Enter Your Secret Answer And Click Login. Once This Is Completed You Are Now Logged Into The System. 8. Follow Online Screen Instructions To Enter Specific Bidder Inquiries For The Project. the Solicitaion Number Is: W912dr24r0015 the Bidder Inquiry Key Is: Ig4zzy-9yqxk2 firms Are Requested To Review The Bidder Inquiry Portal For Previous Questions And Responses, Prior To Submission Of A New Inquiry In The Portal. Caution: Any Inquiry Submitted And Answered Within This System Will Be Accessible To View By All Interested Firms On This Solicitation. The Call Center For The Projnet Operates Weekdays From 8 Am To 5 Pm U.s. Central Time Zone. The Telephone Number Is 1-800-428-help. file Description: Include A “file Description” For Each File(s) You Upload As Described Previously. The “file Description” Will Be Included In The Email Notice To Each Of The Recipients You Choose To Have Access Your File(s). Note: Do Not Enter Privacy Act Data (personal Identification Information (pii)) In The File Description.) Submission Shall Be In Adobe Pdf Format. the Government Will Not Be Responsible For Submissions Delivered To Any Location Or To Anyone Other Than Those Designated Government Personnel Identified To Receive Proposals. Offerors Are Responsible For Ensuring That Proposals Are Submitted So As To Reach The Designated Recipient. Offerors Are Also Responsible For Allowing Sufficient Time For The Proposal To Be Received In Accordance With The Instructions Provided. **note: The Solicitation Number Was Updated To W912dr24r0015 From Pannad-23-p-0000 002487 To Account For The Change In Fiscal Year.