Call Center Tenders
Call Center Tenders
CENTERS FOR MEDICARE AND MEDICAID SERVICES USA Tender
Software and IT Solutions
United States
Details: The Call Center Operations Group (ccog), Within The Centers For Medicare And Medicaid Services (cms), Is Pleased To Provide This“save The Date”and Invitation To Current And Prospective Contractors To Attend A Virtual Industry Day To Share Important Information On Upcoming Call Center Systems Solicitations On Thursday, January 16, 2025, From 10:00am-11:30pm Est.
ccog Operates A Nationwide Toll-free, Multi-channel Contact Center Available 24/7/365 Across Multiple Locations To Meet National Program Objectives And Comply With Legislative Mandates. Currently The Next Generation Desktop (ngd), A Web-based Oracle Siebel Customer Relationship Management (crm) Application, Is Utilized By Customer Service Representatives Within A Multi-channel Contact Center For Assisting Medicare Beneficiaries And Marketplace Consumers. Ccog Welcomes Prospective Contractors To Learn More About The Upcoming Solicitations That Will Support The Next Generation Desktop (ngd) Applications, And Gain Insights Into The Coming Approach. Industry Day Participants Will Have The Opportunity To Gain Key Insights Into The Current Contract Model, And The Two Upcoming Solicitations:
next Generation Desktop (ngd) Operations, Maintenance, And Crm Modernization
hosting Of The Various Systems That Support The Call Center, Including The Next Generation Desktop
to Register For The Industry Day, Please Email Lauren Holsey (lauren.holsey@cms.hhs.gov) And Patrick Forgione (patrick.forgione1@cms.hhs.gov). Further Information And Registration Details Will Be Provided.
Closing Date15 Jan 2025
Tender AmountRefer Documents
Rural Development Department - RDD Tender
Works
Civil And Construction...+1Building Construction
Eprocure
India
Description: Recall Construction Of Study Center At. Village Devgaon Rangari Tq. Kannad Dist. Chhatrapati Sambhajinagar
Closing Date27 Jan 2025
Tender AmountINR 1.5 Million (USD 18.2 K)
This is an estimated amount, exact amount may vary.
DEPT OF THE ARMY USA Tender
Machinery and Tools...+1Automobiles and Auto Parts
United States
Description: W912ee
fy25 Lease Of Survey Vessel For Dredge Jadwin
this Is A Combined Synopsis/solicitation For Commercial Items Prepared In Accordance With The Format In Far Subpart 12.6, As Supplemented With Additional Information Included In This Notice.
solicitation Number W912ee25q0002 Is Being Issued As A Request For Quote (rfq) With The Intent To Issue One Firm-fixed Price Contract. This Solicitation Is Being Issued Under A 100% Small Business Set Aside. The Naics Code For This Procurement Is 532411 - Commercial Air, Rail, And Water Transportation Equipment Rental And Leasing; With A Size Standard Of $45,500,000.00. This Procurement Is Being Conducted In Accordance With Regulations At Far Part 12 – Acquisition Of Commercial Items And Far Part 13 – Simplified Acquisition Procedures.
the U.s. Army Corps Of Engineers, Vicksburg District, Requires The Lease Of One Survey Vessel With Operating Personnel. All Work Must Be Completed In Accordance With The Statement Of Work That Was Prepared For This Requirement.
all Offerors Shall Submit A Quote With Content As Specified Herein. Quotes Submitted Without The Specified Content May Be Determined Non-responsive And Removed From Further Consideration.
offers Are Encouraged To Review All Clauses That Are Incorporated Into This Solicitation.
****special Attention Should Be Focused On Far 52.212-2 Evaluation – Commercial Products, As This Clause Outlines The Evaluation Factors For This Requirement. ****
the Government Intends To Make One Award For One Firm Fixed Price Contract. Offers For Less Than The Required Delivery Will Not Be Accepted. The Government Intends To Award Without Discussions While Reserving The Right To Hold Discussions If Determined Advantageous To The Government. Offerors Are Encouraged To Provide Their Best Proposed Pricing In Their Initial Offer.
notes To Offerors:
bidding Schedule Must Be Returned With Your Quote.
quotes Shall Be Submitted Electronically Via Email, To: Judy.m.huell@usace.army.mil And Richard. B. Hester@usace.army.mil. For Information Concerning This Solicitation, Contact Judy Huell And Brent Hester At The Above Email.
you Are Responsible For Reading All Information Contained In This Solicitation And All Attachments If Any Posted With It.
offerors Should Check The Sam.gov Web Site Often For Modifications To This Solicitation.
offerors Are Responsible For Ensuring Their Quotes Arrive Timely.
technical Inquiries And Questions
technical Inquiries And Questions Relating To This Solicitation Are To Be Submitted Via Bidder Inquiry In Projnet At (https://www.projnet.org). Offerors Are Encouraged To Submit Questions Early In The Advertisement Process, In Order To Ensure Adequate Time Is Allotted To Form An Appropriate Response And Amend The Solicitation, If Necessary. Any Questions Submitted Within The 72 Hours Window Of The Solicitation Closing Date Are Not Guaranteed A Response Will Be Provided. To Submit And Review Inquiry Items, Prospective Vendors Will Need To Use The Bidder Inquiry Key Presented Below And Follow The Instructions Listed Below The Key For Access.
the Solicitation Number Is: W912ee25q0002, Lease Of One Survey Vessel With Operating Personnel
the Bidder/offeror Inquiry Key Is:595ijn-5hu5zi
specific Instructions For Projnet Bid Inquiry Access:
from The Projnet Home Page Linked Above, Click On Quick Add On The Upper Right Side Of The Screen.
identify The Agency. This Should Be Marked As Usace.
key. Enter The Bidder Inquiry Key Listed Above.
email. Enter The Email Address You Would Like To Use For Communication.
click Continue. A Page Will Then Open Saying That A User Account Was Not Found And Will Ask You To Create One Using The Provided Form.
enter Your First Name, Last Name, Company, City, State, Phone, Email, Secret Question, Secret Answer, And Time Zone. Make Sure To Remember Your Secret Question And Answer As They Will Be Used From This Point On To Access The Projnet System.
click Add User. Once This Is Completed You Are Now Registered Within Projnet And Are Currently Logged Into The System.
bidders/offerors Are Requested To Review The Specification In Its Entirety, Review The Bidder Inquiry System For Answers To Questions Prior To Submission Of A New Inquiry. The Call Center Operates Weekdays From 8am To 5pm U.s. Central Time Zone (chicago). The Telephone Number For The Call Center Is 800-428-help.
Closing Date9 Jan 2025
Tender AmountRefer Documents
City Of Bago Tender
Food Products
Philippines
Description: Meals To Be Served For Diwata Sang Bago 2025 Photoshoot And Courtesy Call At Community Center On February 1, 2 & 5,2025/ochrmo , Catering Services ,city Of Bago, Negros Occidental
Closing Date28 Jan 2025
Tender AmountPHP 165.7 K (USD 2.8 K)
DEFENSE HEALTH AGENCY DHA USA Tender
Healthcare and Medicine
Corrigendum : Closing Date Modified
United States
Details: Defense Health Headquarters (dhhq)
request For Information (rfi) And Virtual Industry Day
ht0011-24-rfi-0205
request For Information (rfi) – Remote Health Readiness Program – 4 (rhrp-4)
remote Health Readiness Program (currently Called The Reserve Health Readiness Program)
remote Health Readiness Program(rhrp) Is The Department Of Defense, Defense Health Agency, Program That Provides Individual Medical Readiness (imr), Dental Readiness, And Deployment Services To Active Duty And Reserve Service Members Geographically Remote From Military Treatment Facilities Or Unavailable Through Military Treatment Facilities And Unit Organic Capabilities.
who We Serve-
army National Guard
u.s. Army Reserve (usar)
u.s. Navy Reserve (usnr)
u.s. Marine Forces Reserve (marforres)
air National Guard (ang)
u.s. Air Force Reserve (usafr)
u.s. Coast Guard And U.s. Coast Guard Reserve (uscg/r)
active Component Tricare Prime Remote (ac Tpr)
u.s. Army Corps Of Engineers (usace)
what We Do-
the Rhrp Provides Individual Medical Readiness And Deployment Readiness Services To Nearly 400,000 Service Members And Dod Civilians Annually.
those Services Can Consist Of:
periodic Health Assessment (pha, Dd Form 3024)
deployment Mental Health Assessment (mha, Dd Form 2978)
immunizations
laboratory Services (g6pd, Hiv, Etc..)
audiology
vision Screenings
pre-deployment Assessment (pre-dha, Dd Form 2975)
post-deployment Health Reassessment (pdhra, Dd Form 2900)
dental Service Readiness Exam
dental Treatment (to Dental Readiness Category 2) - Reserve Component Only
physical Exams (some Occupational Exams)
how We Deliver Services-
rhrp Provides Contracted Services Through Three Modalities: Call Center, In-clinic, And Group Events (54 States/territories, Germany). Some Services Can Be Provided By Telehealth Through The Call Center.
rhrp Provides In-clinic Appointments To Individual Service Members Through Our Nationwide Network Of Civilian Medical And Dental Providers, Within 50 Miles Of The Service Member’s Home Of Record Or Workstation Of Choice.
rhrp Provides Group Event Services As Requested By A Commander And Approved By The Service Component. These Group Event Services Are Provided In The Time, Quantity And Location Specified Within Unit Facilities Or Other Non-traditional Locations Such As Gymnasiums, Administrative Office Space, Parking Lots With All Equipment, Supplies And Staff Provided, Unless Otherwise Noted By Rhrp.
Closing Date15 Jan 2025
Tender AmountRefer Documents
COMMISSION ON POPULATION AND DEVELOPMENT CALABARZON Tender
Telecommunication Services
Philippines
Details: Description Dedicated Internet Service Via Fiber Optics Technology : 70 Mbps Bandwidth For January To December 2025 Scope Of Works: I. Service Installation And Provisioning • Design And Planning Of The Service • Installation And Configuration Of Provided Equipment • Provide Necessary Updates On The Progress Of Service Delivery • Conduct Standard Testing Of The Service • Provide Multi-router Traffic Grapher (mrtg) Account • Testing And Commissioning Ii. Bandwidth • 70 Mbps Inclusive Of /28 Ip Block • Guarantees 99% Network Availability And 99% Circuit Availability For Dia Circuit Uptime Iii. Maintenance: • Maintain And Ensure Operation Of The Service • Maintain Proper Working Condition Of All Equipment • Respond To Support Request Within Period • Provide 24x7 Call Center And Field Engineer Support • Provides Email, Call & Onsite Support 24 X7 Including Holidays & Weekends Iv. One Time Charged / Installation Fee - Waived V. Contract (january To December 2025) Vi. Rates Are Vat Inclusive Abc: 600,000.00 Deadline Of Submission Is On January 10, 2025 At 8:00 Am In A Sealed Envelope/ Electronic Submission. It Should Be Addressed To The : Bids And Awards Committee Commission On Population And Development Calabarzon Contact Person: Audrey Rose J. Delos Reyes Email Address: Audreyrose.delosreyes@cpd.gov.ph
Closing Date10 Jan 2025
Tender AmountPHP 600 K (USD 10.3 K)
VETERANS AFFAIRS, DEPARTMENT OF USA Tender
Security and Emergency Services
United States
Details: Rfq 36c26225q0348 Q&a Rev2
monthly Inspection - Is This A Monthly Osha Required Visual Inspection Of The Fire Extinguishers? Will This Be Completed At One Location (11201 Benton St. Loma Linda, Ca 92357-1000) Or Are There Multiple Locations That We Will Be Required To Visit Monthly? Record Keeping For The Monthly Inspection - Will We Be Required To Generate A List Of All The Fire Extinguishers And Locations, Or Will That Be Provided To Us For Use Monthly? Does The Customer Have An Electronic Barcoding System That We Will Be Using To Track The Inspections?
answer: Yes, This Is A Monthly Osha Required Visual Inspection With The Nfpa Regulation Of The Fire Extinguishers. This Will Be Completed At Multiple Locations, Such As Loma Linda Va Main Hospital And Its Four (4) Surrounding Buildings. Plus, Its Offsite Locations, Such As March Arb: 14560 2nd St. March Air Reserve Base, Ca 92518 (call Center), Hr Building: 25814 Business Center Dr. Redlands, Ca 92374, Business Center: 25834 Business Center Dr, Redlands, Ca 92374, Women S Health Clinic: 10391 Corporate Dr, Redlands, Ca 92374, Warehouse 1: 10390 Enterprise Dr. Redlands, Ca 92374, And Warehouse 2: 10418 Enterprise Drive Redlands, Ca 92374 That Will Be Required To Visit Monthly. I Have The Fire Extinguishers Inventory List And Will Be Provided To The Contractor Monthly. Yes, We Have An Electronic Barcoding System That We Will Be Provided To The Contractor For Use To Track The Inspections.
annual Service - Will Equipment Be Gathered And Be At One Service Site, Or Will We Be Required To Collect The Equipment Throughout The Facility And Take It To A Location For Servicing? Also Same As Above Are The Extinguishers Located At One Address Or Will There Be Multiple Addresses Where The Equipment Is Located?
answer: No, Equipment (fire Extinguisher) Will Stay On Station And The Contractor Will Certify It On Station, If The Fire Extinguisher Is Still Within The Six (6) Years Mark. He Will Hang The New Certify Tag To The Bottle. If The Fire Extinguisher Is Expired The Contractor Will Remove It, Deliver To The Company, Empty It, Hydro Static Test The Bottle, Refill It, And Return It Back To The Station. The Fire Extinguisher Located At Multiple Locations, Such As Loma Linda Va Main Hospital, Its 4 Surrounding Buildings. Plus, Its Offsite Locations, Such As Acc: 26001 Redlands Blvd. Redlands, Ca 92373 (fleet Transportation), March Arb: 14560 2nd St. March Air Reserve Base, Ca 92518 (call Center), Hr Building: 25814 Business Center Dr. Redlands, Ca 92374, Business Center: 25834 Business Center Dr, Redlands, Ca 92374, Women S Health Clinic: 10391 Corporate Dr, Redlands, Ca 92374, Warehouse 1: 10390 Enterprise Dr. Redlands, Ca 92374, And Warehouse 2: 10418 Enterprise Drive Redlands, Ca 92374 For The Annual Maintenance Certification.
we Would Like To Know If This Is A Brand-new Contract Or If There Is (was) An Incumbent Performing These Services?
answer: This Is A New Contract To Replace The Expired Contract.
Closing Date18 Jan 2025
Tender AmountRefer Documents
Arena Gda Sk Sp Z O O Tender
Services
Software and IT Solutions
Poland
Details: Title: Wybór Partnera Technologicznego Dla Stadionu Polsat Plus Arena Gdańsk W Gdańsku Do Eksploatacji Systemów Teletechnicznych.
description: 1. Przedmiotem Zamówienia Jest Świadczenie Usługi Wsparcia Technicznego, Wykonywanie Przeglądów Okresowych Oraz Testów Gotowości, Obsługa Imprez, Zarządzanie Zmianą, Dalej Łącznie: „serwis/usługa” Dla Systemów Teleinformatycznych, Audiowizualnych Oraz Bezpieczeństwa W Obiekcie Polsat Plus Arena Gdańsk W Gdańsku. Zakres Zamówienia Obejmuje W Szczególności Serwis: 1) Instalacji Bezpieczeństwa: - System Monitoringu Wizyjnego Cctv - System Kontroli Dostępu - System Sygnalizacji Włamania I Napadu - System Przywoławczy Dla Osób Niepełnosprawnych - System Wideodomofonów Ip - System Monitoringu Konstrukcji Dachu - System Zarządzania Bezpieczeństwem Obiektu Sms - Klimatyzacja Pomieszczeń Technicznych - Gaszenie Gazem Pomieszczeń Technicznych - System Sygnalizacji Pożaru (ssp) - Dźwiękowy System Ostrzegawczy (dso) - System Zarządzania Budynkiem (bms) 2) Instalacji Audiowizualnych: - System Nagłośnienia Obiektu - Digital Signage (znakowanie Cyfrowe) - Ekrany Multimedialne - Systemy Audiowizualne Dla Sal Konferencyjnych - System Zegara Centralnego - System Do Realizacji Przekazu Tv Z Wydarzeń Na Stadionie I Zarządzanie Treścią - Wyposażenie Toru Wrotkarskiego - System Nagłośnienia Fanpub - Zasilanie Wewnętrzne Dla Systemów Teletechnicznych - Zasilanie Zewnętrzne Dla Systemów Teletechnicznych 3) Instalacji Teleinformatycznych I Telekomunikacyjnych: - System Okablowania Strukturalnego - Infrastruktura Sieci Lan - Węzły Centrum Przetwarzania Danych - Węzły Styku Z Operatorami Zewnętrznymi - Infrastruktura Dostępu Bezprzewodowego Wlan - System Komunikacji Głosowej, Wideo Oraz Call Center Telefoniczny - Centrum Przetwarzania Danych 2. Szczegółowy Zakres Zamówienia Oraz Warunki Realizacji Zostały Określone W Rozdziale Iv Swz – Opz. 3. Pozostałe Warunki Realizacji Zamówienia Zostały Określone W Rozdziale V Swz – Wzorze Umowy.
Closing Date15 Jan 2025
Tender AmountRefer Documents
Arena Gda Sk Sp Z O O Tender
Services
Software and IT Solutions
Poland
Details: Title: Wybór Partnera Technologicznego Dla Stadionu Polsat Plus Arena Gdańsk W Gdańsku Do Eksploatacji Systemów Teletechnicznych.
description: 1. Przedmiotem Zamówienia Jest Świadczenie Usługi Wsparcia Technicznego, Wykonywanie Przeglądów Okresowych Oraz Testów Gotowości, Obsługa Imprez, Zarządzanie Zmianą, Dalej Łącznie: „serwis/usługa” Dla Systemów Teleinformatycznych, Audiowizualnych Oraz Bezpieczeństwa W Obiekcie Polsat Plus Arena Gdańsk W Gdańsku. Zakres Zamówienia Obejmuje W Szczególności Serwis: 1) Instalacji Bezpieczeństwa: - System Monitoringu Wizyjnego Cctv - System Kontroli Dostępu - System Sygnalizacji Włamania I Napadu - System Przywoławczy Dla Osób Niepełnosprawnych - System Wideodomofonów Ip - System Monitoringu Konstrukcji Dachu - System Zarządzania Bezpieczeństwem Obiektu Sms - Klimatyzacja Pomieszczeń Technicznych - Gaszenie Gazem Pomieszczeń Technicznych - System Sygnalizacji Pożaru (ssp) - Dźwiękowy System Ostrzegawczy (dso) - System Zarządzania Budynkiem (bms) 2) Instalacji Audiowizualnych: - System Nagłośnienia Obiektu - Digital Signage (znakowanie Cyfrowe) - Ekrany Multimedialne - Systemy Audiowizualne Dla Sal Konferencyjnych - System Zegara Centralnego - System Do Realizacji Przekazu Tv Z Wydarzeń Na Stadionie I Zarządzanie Treścią - Wyposażenie Toru Wrotkarskiego - System Nagłośnienia Fanpub - Zasilanie Wewnętrzne Dla Systemów Teletechnicznych - Zasilanie Zewnętrzne Dla Systemów Teletechnicznych 3) Instalacji Teleinformatycznych I Telekomunikacyjnych: - System Okablowania Strukturalnego - Infrastruktura Sieci Lan - Węzły Centrum Przetwarzania Danych - Węzły Styku Z Operatorami Zewnętrznymi - Infrastruktura Dostępu Bezprzewodowego Wlan - System Komunikacji Głosowej, Wideo Oraz Call Center Telefoniczny - Centrum Przetwarzania Danych 2. Szczegółowy Zakres Zamówienia Oraz Warunki Realizacji Zostały Określone W Rozdziale Iv Swz – Opz. 3. Pozostałe Warunki Realizacji Zamówienia Zostały Określone W Rozdziale V Swz – Wzorze Umowy.
Closing Date15 Jan 2025
Tender AmountRefer Documents
DEPT OF THE ARMY USA Tender
Electrical Goods and Equipments...+2Machinery and Tools, Electrical and Electronics
Corrigendum : Closing Date Modified
United States
Details: W912ee
* Solicitation Amendment W912ee25q0011-0001 Extends The Offer Due Date To 3 February 2025, Incorporates Far Provision 52.211-6, And Attaches A Brand Name Justification. This Requirement Is Brand Specific And Must Be An "american Standard" Brand.
supply And Delivery Of One (1) Ac Unit
this Is A Combined Synopsis/solicitation For Commercial Items Prepared In Accordance With The Format In Far Subpart 12.6, As Supplemented With Additional Information Included In This Notice.
solicitation Number W912ee25q0011 Is Being Issued As A Request For Quote (rfq) With The Intent To Issue One Firm-fixed Price Contract. This Solicitation Is Being Issued Under A 100% Small Business Set Aside. The Naics Code For This Procurement Is 333415 - Air-conditioning And Warm Air Heating Equipment And Commercial And Industrial Refrigeration Equipment Manufacturing; With A Size Standard Of 1250 Employees. This Procurement Is Being Conducted In Accordance With Regulations At Far Part 12 – Acquisition Of Commercial Items And Far Part 13 – Simplified Acquisition Procedures.
the U.s. Army Corps Of Engineers, Vicksburg District, Requires The Supply And Delivery Of One (1) Ac Unit. All Work Must Be Completed In Accordance With The Statement Of Work That Was Prepared For This Requirement.
all Offerors Shall Submit A Quote With Content As Specified Herein. Quotes Submitted Without The Specified Content May Be Determined Non-responsive And Removed From Further Consideration.
offers Are Encouraged To Review All Clauses That Are Incorporated Into This Solicitation.
****special Attention Should Be Focused On Far 52.212-2 Evaluation – Commercial Products, As This Clause Outlines The Evaluation Factors For This Requirement. ****
the Government Intends To Make One Award For One Firm Fixed Price Contract. Offers For Less Than The Required Delivery Will Not Be Accepted. The Government Intends To Award Without Discussions While Reserving The Right To Hold Discussions If Determined Advantageous To The Government. Offerors Are Encouraged To Provide Their Best Proposed Pricing In Their Initial Offer.
notes To Offerors:
bidding Schedule Must Be Returned With Your Quote.
quotes Shall Be Submitted Electronically Via Email, To: Judy.m.huell@usace.army.mil And Richard. B. Hester@usace.army.mil. For Information Concerning This Solicitation, Contact Judy Huell And Brent Hester At The Above Email.
you Are Responsible For Reading All Information Contained In This Solicitation And All Attachments If Any Posted With It.
offerors Should Check The Sam.gov Web Site Often For Modifications To This Solicitation.
offerors Are Responsible For Ensuring Their Quotes Arrive Timely.
technical Inquiries And Questions
technical Inquiries And Questions Relating To This Solicitation Are To Be Submitted Via Bidder Inquiry In Projnet At (https://www.projnet.org). Offerors Are Encouraged To Submit Questions Early In The Advertisement Process, In Order To Ensure Adequate Time Is Allotted To Form An Appropriate Response And Amend The Solicitation, If Necessary. Any Questions Submitted Within The 72 Hours Window Of The Solicitation Closing Date Are Not Guaranteed A Response Will Be Provided. To Submit And Review Inquiry Items, Prospective Vendors Will Need To Use The Bidder Inquiry Key Presented Below And Follow The Instructions Listed Below The Key For Access.
the Solicitation Number Is: W912ee25q0011, Supply And Delivery Of (1) One Ac Unit
the Bidder/offeror Inquiry Key Is: 7p2ddd-53kyae
specific Instructions For Projnet Bid Inquiry Access:
fromtheprojnethomepagelinkedabove,clickonquickaddontheupperrightsideof The Screen.
identify The Agency. This Should Be Marked As Usace.
key. Enter The Bidder Inquiry Key Listed Above.
email. Enter The Email Address You Would Like To Use For Communication.
click Continue. A Page Will Then Open Saying That A User Account Was Not Found And Will Ask You To Create One Using The Provided Form.
enter Your First Name, Last Name, Company, City, State, Phone, Email, Secret Question, Secret Answer, And Time Zone. Make Sure To Remember Your Secret Question And Answer As They Will Be Used From This Point On To Access The Projnet System.
click Add User. Once This Is Completed You Are Now Registered Within Projnet And Are Currently Logged Into The System.
bidders/offerors Are Requested To Review The Specification In Its Entirety, Review The Bidder Inquiry System For Answers To Questions Prior To Submission Of A New Inquiry. The Call Center Operates Weekdays From 8am To 5pm U.s. Central Time Zone (chicago). The Telephone Number For The Call Center Is 800-428-help.
Closing Date3 Feb 2025
Tender AmountRefer Documents
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