Bukidnon State University Tender

Description Item No. Qty Uom 65. Other Mooe 1 1 Lot Particulars/description And Specifications Destiny Library Management System Renewal Support Maintenance & Subscription (•troubleshooting Problems Customer May Encounter With The Software Products, • Providing Answers To Questions On How To Use These Products, • Explaining Error Messages And Similar Messages,• Resolving Problems And Issues Related To The Product Via Chat, Email, Phone, Sms And Remote Access To Customer’s Servers. • Providing Alerts And Advisories Regarding Issues Affecting The Software, Escalating Unsolved Issues To Follett And Providing Feedback To Customer. • Providing Upgrades And Updates As They Become Available From Follett As Well As Replacement Disks Or Digital Files If The Original Files Become Unusable. • Technical Support: One Year Via Telephone, Fax, Email, Online-helpdesk, Video Conferencing, Or Occasional Planned Visits To Your Area If There Are No Known Threats Like Terrorism, Kidnapping, Disasters, Or A Disease Prevalent Over A Whole Country Or The World And Others Which Can Put Our Personnel At Risk. Visit Shall Be Initiated By Eisi, At Eisi’s Own Schedule, Otherwise The Customer Shall Pay For The Transportation, Pcr Swab Test Or Similar, Lodging And Per-diem Of The Personnel Visiting The Site. For Clients Beyond The Warranty Period, We Require Additional Charges For Reinstallation/restoration Of The Software Due To Virus, Ransomware Attack And Other Technical Concerns That Require Our Expertise. • Providing Area-wide Free Training Courses To Customers In A Specific Town/city, Province Or Region. • Including Alliance Plus Online Approved Unit Cost 90,800.00 Brand Name Unit Price This Document Was Generated By Logixsys Pl System, On 05-16-2025 2:04 Pm (reportname: Procurement-rfq_bsu) Page 2 Of 2 Bukidnon State University Malaybalay City, Bukidnon 8700 Tel (088) 813-5661 To 5663; Telefax (088) 813 2717 Www.buksu.edu.ph Service, Destiny Discover And One Search