Tenders of Broadacres Housing Association

Broadacres Utilities Management Services

Broadacres Utilities Management Services

Provision Of Internal And External Window Cleaning For Multiple Sites Across North Yorkshire.

Broadacres Require A New 3 Year Contract Covering Multiple Landline Contracts For Telephony Across North Yorkshire. The Mandatory Requirements For Broadacres Are: Provision Of Approximately 66 Landline Phone Lines Including Monthly Rental, Internet Services (for Some Lines) And Call Usage At The Sites Listed In The Attached Appendix. Provision Of Automated Billing For All Lines With The Ability To Manage Cost Centres On Centralised Billing Web Platform. Invoicing Via Email Only. Account Management Services For Changes, Moves And Deletions And Ensuring That The Optimum Tariff Is Being Applied. Guidance For Future Proofing Infrastructure Ahead Of The Fast Approaching Digital Switch Over, In Addition To Willingness To Work With Partner Organisations In Regards To Lift Lines And Alarm Lines. Management Services To Facilitate Any Works Required As Part Of The Digital Switch Over. Flexibility To Cancel Services Without Incurring Additional Charges. Improved Services Data Circuits Where Available And Financially Appropriate. Incident And Problem Management For Repairs / Line Faults Using Web Platform. Site Survey Prior To Implementation. Agreed Service Levels To Support Different Line Types, Such As Alarm Lines. Quarterly Account Management Meetings At A Minimum.

We Are Seeking A Secure, High Quality, Robust And Cost-effective Solution, Leveraging Professional Services To Assist With The Installation, Configuration And Documentation Of Such Systems. The Ultimate Ambition For Broadacres, Alongside Bringing The Wan Up To Date Is To Establish Broadacres Ict Infrastructure Team's Autonomy As Much As Is Practical And Want A Partner Able To Support Us With That Ambition. Broadacres Require A Multiple Circuits At The Headquarters Building In Northallerton, North Yorkshire Along With Single Circuits At 17 Small Satellite Sites ; That Includes A Cloud Management Platform On Top To Manage, Monitor And Configure For All Sites.