Tenders of Broadacres Housing Association

Broadacres Require A New 3 Year Contract Covering Multiple Landline Contracts For Telephony Across North Yorkshire. The Mandatory Requirements For Broadacres Are: Provision Of Approximately 66 Landline Phone Lines Including Monthly Rental, Internet Services (for Some Lines) And Call Usage At The Sites Listed In The Attached Appendix. Provision Of Automated Billing For All Lines With The Ability To Manage Cost Centres On Centralised Billing Web Platform. Invoicing Via Email Only. Account Management Services For Changes, Moves And Deletions And Ensuring That The Optimum Tariff Is Being Applied. Guidance For Future Proofing Infrastructure Ahead Of The Fast Approaching Digital Switch Over, In Addition To Willingness To Work With Partner Organisations In Regards To Lift Lines And Alarm Lines. Management Services To Facilitate Any Works Required As Part Of The Digital Switch Over. Flexibility To Cancel Services Without Incurring Additional Charges. Improved Services Data Circuits Where Available And Financially Appropriate. Incident And Problem Management For Repairs / Line Faults Using Web Platform. Site Survey Prior To Implementation. Agreed Service Levels To Support Different Line Types, Such As Alarm Lines. Quarterly Account Management Meetings At A Minimum.

1.1 Following The Response To Covid-19 And With The Aim Of Improving Agent And Caller User Experience, Broadacres Are Looking To Replace The Current On-premises Contact Centre Solution Taking Into Consideration The Benefits And Functionality Of Contact Centre As A Service (ccaas) Solutions Aligned To Salesforce Service Cloud Voice. 1.2 Broadacres Are Looking To Develop A Robust And Scalable Cloud Solution That Could Be Used To Dynamically Scale To Support Increased Call Volumes And Deliver New Customer Engagement Channels And Capabilities. 1.3 Broadacres Are Also Looking To Replace Current Sip Based Pstn Telephony Delivered Through Ms Teams For The Wider Organisation.

Reconstruct The Norby Footbridge And Replace Ancillary Drainage/hard Landscaping

Broadacres Wide Area Network And Associated Services 2021

To Undertake Energy Performance Surveys, Top Up Loft Insulation And Install Low Energy Light Bulbs As Required On Behalf Of Broadacres Housing Association.