Board Of Investments Makati City Metro Manila Tender

Description About The Procuring Entity The Board Of Investments (boi) Is An Attached Agency Of The Department Of Trade And Industry (dti) That Is The National Government Agency Responsible For The Promotion Of Investments- Both Foreign And Domestic. It Is Governed By Executive Order No. 226, Also Known As The Omnibus Investments Code Of 1987, And The Recently Approved R.a. 11534 Or The Create Law. The Boi Seeks To Attract Quality Investments That Will Encourage Technological Innovations And Provide Support For Industries To Seize The Opportunities And Challenges Of Global Demands And Competition. The Agency Envisions Itself As A Global Industry Promotion Agency By 2028 Guided By The Core Values Of Integrity, Excellence, Teamwork And Passion For Knowledge. Its Mission Is To Provide Investors With Opportunities For Investments, Comprehensive Business Support Services And Fair Predictable And Consistent Industry Policies. The Current State Of The Economy Due To The On-going Pandemic Makes It More Imperative For Boi To Continuously Aim For Work Excellence, As It Is An Agency, Which Is At The Forefront Of Enticing Investments Into The Country. 2. Project Overview/objectives The Fas-itd Is Committed To Enhancing Operational Efficiency, Ensuring High Availability Of Critical Applications, And Optimizing Costs Through Modern Technological Solutions. Procuring A 3-year Cloud Service Subscription Will Transform Boi’s It Infrastructure, Allowing Seamless Scalability, Robust Data Security, And Continuous Service Delivery. With Cloud-based Solutions, Our Operations Will Achieve Greater Agility To Adapt To Ever-changing Demands, While Reducing The Risk Of System Outages And Costly On-premises Hardware Maintenance. The Cloud Will Provide State-of-the-art Tools And Resources, Helping Boi To Meet Its Strategic Goals And Uphold The Service Delivery Commitments Without Disruption. This Investment Will Not Only Streamline The Itd Operations But Will Also Position Boi As A Forward-thinking Organization That Leverages Technology To Improve Productivity And Collaboration. By Utilizing To The Cloud Technology, Boi Will Experience Significant Cost Savings Through Efficient Resource Allocation And On-demand Services, Eliminating Unnecessary Expenditures Associated With Outdated Infrastructure. Furthermore, Enhanced Data Redundancy And Built-in Disaster Recovery Features Will Safeguard Boi’s Critical Data And Ensure High Availability, Thereby Protecting Boi's Reputation And Stakeholder Trust. This Strategic Move Aligns With Our Vision Of Providing Sustainable And Innovative Services To Our Partners And Clients. 3. Contract Period The Contract Period Shall Cover Thirty-six (36) Months Upon Acceptance Of Boi Applications And Databases In The Winning Bidder Cloud Web Hosting Platform Solution. 4. Technical Requirements And Scope Of Work The Web Hosting Service And Standard Web Hosting Support Service Provider Shall 4.1 Supply And Deliver The Required Services Stipulated In The Purchase Request 4.2 Provide Technical Support For All Problems Pertaining To Web Hosting Services 4.3 The Cloud Service Provider Through Its Local Counterpart Technical Support Will Be Responsible For Provisioning The Required Cloud Platform, Services, And Associated Licenses With The Following Specifications To Ensure Compatibility With Boi Continuous Services Follow: Service Feature Requirements Traffic Management Capability To Control The Distribution Of Traffic Across Application Endpoint. Continuous Monitoring Of Endpoint Health And Status Data Management Sql Database, Data Storage, Import/export Capabilities, And File Services, Must Support Ms Sql Server 2007 And Up Ip Requirement Provide Public Ip Resources To Communicate With Other Cloud Resources, On-premise Networks, And The Internet Security Inclusion Of A Unified Security Management Platform That Includes Security Health Monitoring Of Cloud Workloads, And Security Threat Blocking Through Access And Application Control Privacy Must Adhere To The Data Privacy Act Of 2012 (ra 10173), Must Offer Continuous Security Health Monitoring For The Entire Cloud Environment Scalable Resources Provide The Capability To Increase/decrease Resources As Needed To Support Any Periods Of Unpredictable Resource Usage. Scalable Resources Must Include Bandwidth, Servers, Storage, And Database Instances Vendor Support Virtual Machine Availability And Connectivity Must Be At Least 99% Up All The Time Cloud Server Specification Service Type Custom Name Region Description Networking Application Gateway Sea Web Application Firewall V2 Tier, 730 Fixed Gateway Hours, 1 Compute Unit And 1000 Persistent Connections With 1 Mb/s Throughput, 5gb Data Transfer Networking Managed Jump Box Service For Secured Remote Access Sea 730 Hours, 5gb Outbound Data Transfer Storage Storage Account Sea Managed Risk, Premium Ssd, Lrs Redundancy, P30 Disk Type 1 Disk, Pay-as-you-go Storage Storage Account Sea Managed Risk, Premium Ssd, Lrs Redundancy, P20 Disk Type 1 Disk, Pay-as-you-go Storage Storage Account Sea Managed Risk, Premium Ssd, Lrs Redundancy, P10 Disk Type 1 Disk, Pay-as-you-go Networking Network Watcher Sea 1 Gb Network Logs Collected, 0 Checks For Network Diagnostics, 1 Connection Metrics, 1 Dns Or App Gateway Servers X 0 Gb Logs Ingested, 0 Gb Logs Collected For Traffic Analytics (standard Processing), 0 Gb Logs Collected For Traffic Analytics (accelerated Processing) Networking Ip Addresses Sea Standard (arm), 0 Static Ip Addresses X 730 Hours, 6 Public Ip Prefixes X 730 Hours Management And Governance Backup Sea Vms, 5 Instance(s) X 560 Gb, Lrs Redundancy, Moderate Average Daily Churn, 84gb Average Monthly Snapshot Usage Data Compute Virtual Machine Sea 1 Ds11 V2 (2 Vcpus, 14 Gb Ram) X 730 Hours (pay As You Go), Windows (license Included), Sql Standard (pay As You Go); 0 Managed Disks – S4; Inter Region Transfer Type, 5 Gb Outbound Data Transfer From Southeast Asia To East Asia Storage Storage Account Sea Block Blob Storage, General Purpose V1, Lrs Redundancy, 1,000 Gb Capacity - Pay As You Go, 10 X 10,000 Write Operations, 10 X 10,000 List And Create Container Operations, 10 X 10,000 Read Operations, 1 X 10,000 Other Operations. Storage Storage Account Sea Block Blob Storage, General Purpose V1, Lrs Redundancy, 1,000 Gb Capacity - Pay As You Go, 10 X 10,000 Write Operations, 10 X 10,000 List And Create Container Operations, 10 X 10,000 Read Operations, 1 X 10,000 Other Operations Storage Storage Account Sea Block Blob Storage, General Purpose V1, Lrs Redundancy, 1,000 Gb Capacity - Pay As You Go, 10 X 10,000 Write Operations, 10 X 10,000 List And Create Container Operations, 10 X 10,000 Read Operations, 1 X 10,000 Other Operations. Storage Storage Account Sea Block Blob Storage, General Purpose V1, Lrs Redundancy, 1,000 Gb Capacity - Pay As You Go, 10 X 10,000 Write Operations, 10 X 10,000 List And Create Container Operations, 10 X 10,000 Read Operations, 1 X 10,000 Other Operations. Compute Virtual Machine Sea Phpvm, 1 A3 (4cores, 7gb Ram) X 730 Hours, Windows (license Included) Os Only; 0 Managed Disks – S4; Inter Region Transfer Type, 5 Gb Outbound Data Transfer From Southeast Asia To East Asia Compute Virtual Machine Sea Engasjune2023, 1 Ds11 V2 (2 Vcpus, 14gb Ram) X 730 Hours, Windows (license Included) Networking Virtual Network Sea Southeast Asia (virtual Network 1): 100 Gb Outbound Data Transfer; Southeast Asia (virtual Network 2): 100 Gb Outbound Data Transfer Compute Virtual Machine Sea 1 D4as V5 (4 Vcpus, 16 Gb Ram) X 730 Hours (pay As You Go), Windows (license Included), Os Only; 0 Managed Disks – S4; Inter Region Transfer Type, 5 Gb Outbound Data Transfer From Southeast Asia To East Asia Networking Ddos Mitigation Service Sea Ip Protection, Protection For 2 Resources, X 730hours Security Defender For Cloud Sea Defender For Cloud By Resource: 0 Plan 1 Servers X 730 Hours, 4 Plan 2 Servers X 730 Hours, 0 Container Vcores X 730 Hours, 0 Additional Container Image Scans, 0 App Service Nodes X 730 Hours, 0 Sql Database Servers, 0 Sql Database Servers Outside X 730 Hours, 0 Mysql Instances, 0 Postgresql Instances, 0 Mariadb Instances X 730 Hours, Cosmos Db 0 X100 Ru/s X 730 Hours, 7 Storage Accounts X 730 Hours With 0 Million Total Overage Of Transactions Across Each Storage Account And 0 Gb Storage Scanned For Malware, 0 Key Vault(s), 0 Subscription(s) Standard Support Standard Support 4.4 Cloud Service Migration Provision The Successful Bidder For Our Cloud Services Contract Shall Be Responsible For A Comprehensive And Seamless Migration Of Our Existing Cloud Infrastructure To The New Cloud Platform. This Migration Is A Critical Component Of Our Cloud Services Strategy, And As Such, Comes With Specific Requirements And Expectations That Must Be Fully Met. The Migration Shall Encompass Our Entire Existing Cloud Infrastructure, Including All Virtual Machines, Associated Storage Volumes, Network Configurations, Security Groups, Access Controls, Backup Systems, Disaster Recovery Configurations, Operational Monitoring Tools, And All Current Application And Database Workloads. The Bidder Must Ensure A Holistic Approach That Leaves No Critical Component Behind, Maintaining The Integrity And Functionality Of Our Current Cloud Environment. All Migration-related Activities, Including Planning, Execution, Testing, Cut-over, And Post-migration Support, Are To Be Considered Part Of The Base Contract And Shall Not Incur Any Additional Charges. Subscription Inclusion:  Three (3) Years Standard Support On Web Hosting Services Cloud Platform As A Service  Three (3) Years Of Technical Support  Unlimited 24x7 Billing, Subscription, And Technical Support  Initial Response Time Based On The Agreed Upon Priority Level Priority Level Response Time Resolution Time Critical 2 Hours 1 Day High 4 Hours 2 Day Medium 6 Hours 4 Day Priority Level Description Priority Level Description Critical The System Error That Renders The Implemented Application System Inoperable Or Is Causing Serious Adverse Impact To The Boi’s Business Operations, And For Which No Alternative Or Workaround Is Available To The Boi High The System Error That Materially Affects And/or Impacts The Implemented Application System Performance Of One Or More Facilities, Or Functions, As Detailed In The Specifications, With The Consequence, That The Boi’s Business Can Be Performed But In A Restricted Or Inefficient Manner Medium System Error Does Not Significantly Affect Boi’s Current Day-to-day Business Activities, But The Performance Or Efficiency Of The Business Activity Can Be Improved If Such A Bug Were To Be Corrected. 5. Product Support Requirement The Web Hosting Service Provider Shall 5.1 Continuously Use The Existing Boi Account 5.2 Provide Technical Support Covering The Following But Not Limited To • Unlimited 24x7 Technical Support • Online Incident Submission • Less Than 2 Hours Response Time Upon Receipt Of The Request From Boi. • Consulting Services On Related Support And Services, 5.3 Furnish To Boi Fas-itd The Monthly Data Usage/consumption Report 6. Trainings 6.1. Fundamental Training For Three (3) Dedicated Administrators On The Existing/proposed Cloud Solution 6.2. Advanced Administration Training For Three (3) Dedicated Administrators Of The Existing/proposed Cloud Solution 6.3. Security Operations And Incident Response Training For Four (4) On The Existing/proposed Cloud Solution 7. Qualifications Of The Service Provider The Service Provider Must Have The Necessary Eligibility, Experience, And Expertise In Providing The Service, With The Following Credentials: 6.1 Certificate Issued By The Manufacturer As Authorized Partner For 7 Years For The Proposed Cloud Solution. 6.2 At Least Five (5) Years Of Experience In Designing, Deploying, Managing, And Maintaining Cloud Projects. 6.3 At Least Three (3) Dedicated Manpower Experts That Are Certified Engineers Or Equivalent With Certifications Issued By Cloud Service Provider. During The Project Implementation, The Replacement Of Assigned Personnel Is Not Allowed. 6.4 Certification Issued By Certifying Partnership (indicating Contractor’s Experience And Capability Relative To Cloud Services, If Any). 6.5 The Supplier Must Have Completed Satisfactorily At Least (3) Projects Similar To The Proposed Cloud Solution. 6.6 Service Level Agreement (sla) 6.7 Non-disclosure Agreement (nda) 6.8 Platinum Philgeps Membership 8. Manpower Requirements 8.1. The Bidder Must Provide A Project Manager To Oversee The Project With Five (5) Years Of Experience. The Bidder Must Submit Documentary Proof Such As Project Management Training Certifications To Verify The Assigned Project Manager’s Credentials With Curriculum Vitae Or Resume. 8.2. Must Provide At Least Three (3) Locally Employed Certified Cloud Engineers As Project Team Members With Three (3) Years Of Experience, And Un-expired Certificates Of Accreditation From The Cloud Service Provider Of The Proposed Brand. 8.3. Must Submit A Photocopy Of The Valid Certification, Resume, And Company Id Of The Project Team Members And It Should Be Part Of The Bid Submission. 9. Warranty 8.1 Three (3) Years Warranty On Licenses And Specifications Of Cloud Platform. 8.2 Three (3) Years Technical Support: 8.2.1 24/7 Technical Support Services For Issues Affecting Critical Operations Of Cloud Services. 8.2.2 Monday-friday (8:00 A.m. To 5:00 P.m.) For Non-critical Technical Issues. 10. Security 10.1. The Cloud Service Provider Should Meet International Security Standards And Should Abide By All Relevant Philippine Laws And Industry Standards. 10.2. Data That Can Be Migrated To The Public Cloud Will Need To Meet Security Requirements For Accreditation And Be Verifiable By An Internationally Recognized Security Assurance Framework 10.3. Accepted International Security Standard Includes Iso/iec 27001 (information Security). Data Will Be Encrypted Using The Latest Industry-tested And Accepted Standards Algorithms, Encryption Requirements Should Be Aes (256 Bits And Higher) 10.4. Data Ownership – Boi Will Retain Full Control And Ownership Over Their Data. Service Contracts And Other Slas Shall Clearly Provide That Any Data Migrated To The Cloud Remains The Property Of Boi Regardless Of Who Owns, Manages Or Operates The Cloud. Boi Will Retain The Full Rights Of Data Access, Retrieval, Modification, And Deletion Regardless Of The Physical Location Of The Cloud Services, Including The Right To Approve, Deny, And Revoke Access By Third Parties. 10.5. Data Access – Access, Retrieval, Modifications, And Deletion Of Data Remain The Right Of The Boi And Will Be Reflected In The Relevant Contracts. 11. Mode Of Procurement Procurement Of A 3-year Cloud Service Solution For Enhanced Efficiency, High Availability, And Cost Optimization In Boi Operations Cloud Platform-as-a-service Shall Be Undertaken Through Competitive Bidding Pursuant To Ra No. 9184 And Its 2016 Revised Irr. 12. Approved Budget Cost A Budget Ceiling Of Eleven Million (php 11,000,000.00) Has Been Approved And Earmarked For The Procurement Of 3-year Cloud Service Solution For Enhanced Efficiency, High Availability, And Cost Optimization In Boi Operations, Including All Incidental Expenses For The Duration Of The Project. Prices Are In Php Peso And Are Vat Inclusive. 13. Source Of Funds The Budget Authorized For The Procurement Of 3-year Cloud Service Solution For Enhanced Efficiency, High Availability, And Cost Optimization In Boi Operations Shall Be Sourced From The 2025 Mooe, Pursuant To The Philippine General Appropriation Act Of 2025. 14. Payment All Services Rendered For This Project By The Service Provider Shall Be Paid Upfront And/or Agreed With The Payment Scheme By Boi. 15. Penalty In Case There Is A Delay In The Delivery, Configuration, And Migration Of The Cloud Services Where Boi Is Not At Fault, The Contracted Service Provider Shall Be Subject To Sanctions As Specified In The Contract To Be Signed By Both Parties Based On The Applicable Provisions Of The Procurement Law. 16. Reservation Clause The Board Of Investments (boi) Reserves The Right To Reject Any And All Bids, Declare A Failure Of Bidding Or Not Award The Contract At Any Time Prior To Contract Award In Accordance With Section 41 Of R.a. No. 9184 And Its Irr, Without Thereby Incurring Any Liability To The Affected Bidder Or Bidders.