Tender Results of United Utilities Water Limited

Services-Framework-Provision of Sample Courier Services for Laboratory Services-United Utilities Laboratory Services requires a courier service for the transportation of samples from sites across the Company to the central Laboratory at Lingley Mere (Warrington) on a daily basis. Samples need to be transported under refrigerated conditions to ensure that they are maintained at a temperature of between 2 and 7 degrees centigrade. It is a requirement to maintain evidence that this has been achieved to enable United Utilities to adhere to regulatory requirements with respect ...

PRO004373 Customer Market Research Services-This lot covers Suppliers who specialise in qualitative research which involves collecting and analysing non-numerical data (e.g. sentiment, text, audio, video etc.) Activities in this area may include but not limited to: Specialist qual services (e.g. Stakeholder/ expert interviewing, Workshop expertise, Customer journey mapping, UX research, Ad & comms development / testing, Co-creation, Ethnographic research, Identifying customer needs, Exploratory research, Customer closeness, Campaig...

Services-Framework-Provision of Sample Courier Services for Laboratory Services-United Utilities Laboratory Services require a courier service for the transportation of samples from sites across the Company to the central Laboratory at Lingley Mere (Warrington) on a daily basis. It is a requirement of OFWAT (The Water Services Regulation Authority) that the Company constantly undertakes analysis of water/waste water samples from various sample points throughout the North-West Region. Water Quality Officers, Network Owners, Wastewater Operatives, Trade Effluen...

The Provision of Over the Counter Bill Payment Services-The Company has a requirement to provide Over the Counter Bill Payment Services at multiple locations in the North West of England. A timely and accurate bill payment process is critical to the Company’s billing operations and cash collection which sits within the Company’s Customer Department. The Suppliers will provide the Company with the relevant associated services and expertise to facilitate and deliver such services and provide effective regional coverage and sufficient accessibility for ...

PRO004373 Customer Market Research Services-United Utilities Water Limited (UU) has become increasingly more focused on its customers, and is encouraged by the water industry regulator, Ofwat, to ensure customer priorities are appropriately reflected in its business plan and activity. United Utilities is also prepared to invest in gathering meaningful insight about customer needs and expectations, to help provide the evidence the business needs to embed customer priorities into the centre of its ways of working. Research is currently proc...