Tender Results of Department For Work And Pensions

Implementation of knowledge management strategy in Health and Disability-Implementation of the knowledge management review undertaken during January to March 2024.

ID&T Cyber Security Assurance Contractor-The Contracting Authority is seeking to put in place a 24-month Contract that provides for the provision of an Augmented Resource to deliver Cyber Security assurance across multiple teams. At a high-level the resource is required to augment teams to support ongoing activity in Identity and Trust Services (ID&T) to deliver specific digital outcomes, which will require specific digital capabilities and capacity. The Contracting Authority requires resources with the skills and experience ...

ecm_12348 NASSTAR for Historical Call Recording Storage-This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

Customer Experience Mapping Journey-The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

SI Readiness and Design Assurance-Provision of guidance and support to the Synergy Programme including the 4 cluster departments to prepare for the onboarding of the System Integrator and Design Assurance. The Synergy Programme is in the process of a securing a System Integrator (SI) to support the Cluster to transition to a new SaaS platform, enabling the 4 cluster departments to transform their back-office functions. Subject to approvals the SI is due to onboard during August 2024 and will be expected to move at pace. This ...

DDaT Specialists for The Garage Delivery Factory and Live Service teams-Provision of digital specialist resources to support the production of deliverables and outcomes for The Garage across both The Garage Delivery Factory and Live Service Teams.

Systematic Evidence Review on What Works for Disadvantaged Groups-Commissioning a systematic evidence review to better understand what works in supporting claimants from disadvantaged backgrounds into employment and to progress in employment.

Systematic Evidence Review on what works for Disadvantaged Groups-Systematic Evidence Review to better understand what works in supporting claimants from disadvantaged backgrounds, into employment and to progress in employment.

HHT Affinity Group 1 and 3 - CIS PIP and CMS Migration Mobilisation-To provide professional initiation documentation in accordance with the customer requirements.

DaaS Engineeing - Re-engineering Transformation-DWP Re-engineering teams within Data Enablement are transforming the way D&A builds new data products aligned to business strategy and business needs. There is a requirement to work in blended teams, consisting of DWP staff and partner experts and a key deliverable from this contract will include building products and services to DWP Gold Build standards and skills transfer to DWP staff. The programme has been working on enabling Digital to align Data delivery to the Hub and Spoke model o...