Frequently Asked Questions

The moment you register with BidAssist, first 3 days are on us. We offer 3-days free trial plan for all new subscriptions. During this period, you will have free access to check the basic features of the BidAssist platform.

Even after the free trial, you can search any tenders absolutely free. However, you will have to pay a nominal fee of Rs 299/tender to download documents. You will also not receive any notifications for daily tenders. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download more tender documents. Plans start from as low as Rs 3000/year.

With BidAssist you can search any tender by authority, location, summary or even tender ID as like Google search. By subscribing, you can download tender documents throughout the period of the plan. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download more tender documents. Plans start from as low as Rs 3000/year.

Yes, fair usage policy applies but mostly to ensure that our paid users get maximum return on their investments. Also, our limits are loose enough to not come in you way of daily operations. If you still feel that you need higher limits, our sales team should be able to find a solution for you. The fair usage policy is described in detail hereunder.

Keywords: Upto 50 per query in the Basic plan. Upto 50 per query in the Standard plan.

Download: Upto 100 per month in the Basic plan. Upto 300 per month in the Standard plan.

Follow List: Only 1 list with upto 50 tenders in the Basic plan. Maximum 5 lists with upto 50 tenders in the Standard plan.

Save Filters: Only 1 set of Saved Filters in the Basic plan. Only 5 sets of Saved Filters in the Standard plan.

BidAssist offers guaranteed value-for-money plans for both 1 & 2 years. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for any help.

Yes, you could upgrade your plan anytime. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for clarifications or plan upgrade.

What is the offer?
This Money Back offer ensures refund of the money paid by the customers for availing of the services of BidAssist. Any eligible customer can seek a refund of the amount paid if they are dissatisfied with the services of BidAssist. The Terms and conditions for claiming refund are described in detail hereunder.

Who can avail of this offer?
This offer shall be available to selected paid users from the past of whom the renewal of their BidAssist Plan is pending.

Time limit for availing of this offer?
Eligible customers can avail of this offer between the 15th to 31st of March 2023. In special circumstances and subject to the discretion of BidAssist, this offer may be extended beyond 31st of March 2023. Any eligible customer who could not avail of this offer within the prescribed time limit because of some technical errors or circumstances beyond their control can approach BidAssist within a reasonable time and explanation for their failure. BidAssist, if satisfied with their explanation, can allow them to avail of this offer even after 31st of March, 2023.

How to avail?
Eligible Customers will have to opt-in for this offer via Whatsapp or Email. Based on their interest, BidAssist's account executive will reach out to the eligible customer to understand their requirements. Once the requirement is captured the customers will be shared sample results based on their defined requirements by the account executives. Eligible customers can continue to receive daily/weekly alerts based on their preferences post-payment of the appropriate amount as prescribed by BidAssist.

How to claim the Money Back?
If a customer is dissatisfied with the services provided by BidAssist, it can demand a refund of the amount paid by it within the 15 days and BidAssist shall refund the amount paid by the customer within 7-10 working days of the receipt of its request. The demand for a refund shall be made by the aggrieved customer by contacting their account executive within 15 days of renewal. The account executive shall take forward and execute the request of the customer.

Terms and conditions governing refund of the amount paid:
Any customer aggrieved by the services provided by BidAssist can make a request for a refund of the amount within 15 days of availing of this offer. Any such request made after the lapse of 15 days shall not be eligible for a refund of any amount. Any request for a refund shall be made by the customer as per the procedure prescribed above. Any request made without adhering to the said procedure shall not be considered and no refund will be processed in such a situation. No refund of the amount shall be given on the grounds such as failure of the customer to get tenders or apply for tender on any ground whatsoever or failure of BidAssist to provide tenders on the same day it is released, etc. BidAssist shall not be held liable for ensuring the authenticity of the information shared by it with customers and therefore, no refund will be given on this ground.

Once your trial period is over and if you have not subscribed to any plan, you will not be able to download any tender documents. However, by paying a nominal fee of Rs 299/tender, you will be able to download the tender documents. Read more

You will have access to tender documents of purchased tenders post 180 days of tender's closing date.

You may add more states to your Solo, Business or Basic plans at just Rs 1000/state. You will see the option to add states on your Active Plan screen as shown in the exhibit below.

Unlike other tender discovery applications, you have full access to control your notifications. Simply edit or add your preferences section for locations, authority, amount, keyword etc. You can select "Preferences" from My Profile section

You can set the frequency according to your respective needs by selecting any one of the options- daily, weekly, monthly or none under the Notification Settings along with the medium (SMS/Email/Both).

Our system will automatically evaluate your criteria of requirement as per your Preferences. If you think you are not receiving tenders as per your requirement, reach out to our experts on 1800 102 9586 or contact@bidassist.com for any help.

You may choose to add multiple email IDs to receive notifications. On the basis of choice of plan, you will have access to multiple users and each user can add his/her email ID to receive the notifications.

Yes, you can. We offer multiple logins to our subscribers. Based on your choice of plan, you can log in to more than one device at the same time. The Solo and Business plan allows 1 Web+1 Mobile login whereas the Enterprise plan allows multiple logins. The Basic plan has one user which allows two logins, similarly Standard plan has five users so 10 logins are allowed.

For the Solo, Basic and Business plan users, it logs you out from the previously logged in browser and allows you to move forward with the current logged in browser. The Enterprise, Standard and Professional plan subscribers don’t have to worry about this as they enjoy multiple logins access support.

Following a tender allows you to bookmark the tender for future reference so that you can find it easily in one place. The BidAssist team also makes sure to send you alerts if there is an update regarding tender information in one or more tenders you have followed. Now, you can also create your own follow list of tenders you have found for similar purpose.

Yes you can turn-off the notification by clicking on the heart icon on the tender and unchecking all checked lists . Once you save, this will allow you to unfollow the tender.

We ONLY provide updates on active tenders. But the team definitely assures to send alerts for those archived tenders whose tender Closing Date has been extended. We don't want our subscribers to miss any opportunity.

You can always Report a missing tender to our team (available on our apps). Simply fill in the details of the missing tender like Authority name, Tender ID, etc and click "Report" or drop an email at contact@bidassist.com for queries regarding missing tender. Our support team will help you to find the relevant tender details.

Yes, You can create multiple lists and can give them names you remember to identify the purpose if you have access of multiple lists in your plan. You can follow a tender by clicking on heart icon and selecting the list name under which you want to add the tender or create a new one altogether. Multiple lists feature is available only for Standard and Professional plan users.

You can find all the tenders that you have followed under the followed tab on the listing screen. You can view tenders in a particular list by clicking and selecting the list you want to view from the dropdown menu on top.

BidAssist automatically groups all tenders you have downloaded at one place for you to access. You can view those tenders by under Followed tender list by clicking and selecting the "Downloaded" list from the drop down menu.

Multiple lists feature is available only for Standard and Professional plan users and a maximum of 5 lists can be created. For more lists, you can reach out to contact@bidassist.com

Yes, you can delete a list that you have created on your own. You can go to followed tab, select the particular list from dropdown and click on delete option available on top rightmost part of the screen.

You can either search through simple search or click to View All Tenders (Indian) by States, Cities, Authorities, Keywords and Categories. Global Tenders will be soon made live on BidAssist platform. Avail the early bird offer by simply submitting your request here.

BidAssist is offering One-month FREE unrestricted access for unlimited downloads and unlimited searches for global tenders on its platform, once the services are live. The Global Tender form is available free of cost on the website and the people will be eligible for the offer on first cum first serve basis (if you are yet to register, click here)

BidAssist will notify the qualified users via email to avail One-month FREE Global Tenders access.

No, the Global Tender form filled up on the website is good enough to be eligible for Early Bird Offer.

Yes, after signing in to the system, on "My Profile" page, you may edit your details provided earlier.

Even after the One-month offer expires, you can search any global tenders absolutely free. You will not receive any notifications for daily global tenders. In case you intend to continue receiving unrestricted access and get daily global tender alerts, you can choose to avail the subscription plan for global tenders. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for clarifications

Yes, you will get reminder notification before expiry of your One-month FREE access. In case you intend to continue receiving unrestricted access and get daily global tender alerts, you can choose to avail the subscription plan for global tenders. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for clarifications

We accept all credit and debit cards, net banking and digital wallets including PayTM, Ola Money, Airtel Money, etc. We use the industry's most secure payment gateways. You can complete the payments all by yourself, so you do not need to share your bank details with us.

If your bank is not found amongst other listed banks, you may simply choose another Payment Gateway. We are integrated with more than one trusted payment partners for easy facilitation of payments.

We run comprehensive security checks and audits to ensure that our applications, databases and networks are secure so that our customer records are always protected. We also ensure that our systems are always up to date with the latest security updates. We do not save any payment information on our servers.

Your existing subscription plan that you've already paid for will remain active till the end of the validity date. Subscription services cannot be cancelled and charges are non-refundable once the account is activated.

Yes, you can. Simply log into your following account and select the option "My Profile". Update your email id for our daily alerts.

It is simple. Click on the Profile drop-down in Web header or tap on profile icon in the app. Select "Active Plan" and click on the link "View Invoice" to view/download an invoice.

No, they are not required. The process is hassle-free and just requires a valid mobile number and OTP confirmation.

Absolutely yes. GST registration doesn't stop any new user from making an account on BidAssist. The user can simply update GST registration after subscription. But BidAssist encourages all SME business to sign up with an authentic GST for valid invoicing.