Commonly Asked Questions
Subscription & Pricing (5)
How can I avail 7 days free offer?
The moment you register with BidAssist, first 7 days is on us. We offer 7-days free trial plan for all new subscriptions. During this period, you will have free access to all features of the Enterprise plan.
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What happens after the free trial?
Even after the free trial, you can search any tenders absolutely free. However, you will have to pay a nominal fee of Rs 200/tender to download documents. You will also not receive any notifications for daily tenders. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download unlimited documents. Plans start from as low as Rs 12000/year.
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Why should I subscribe to a plan?
With BidAssist you can search any tender by authority, location, summary or even tender ID as like Google search. By subscribing, you can download unlimited documents throughout the period of the plan. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download unlimited documents. Plans start from as low as Rs 12000/year.
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Can I change my plan anytime?
You could add states at Rs 2000/state by logging into your profile section. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for clarifications or plan upgrade.
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Is there any discount if I want to buy a plan for a longer duration?
BidAssist offers guaranteed value-for-money plans for both 1 & 2 years. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for any help.
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Features & Support (13)
What is Pay Per Tender / Pay As You Go?
Once your trial period is over and if you have not subscribed to any plan, you will not be able to download any tender documents. However, by paying a nominal fee of Rs 200/tender, you will be able to download the tender documents. Read more
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What is the validity of Pay Per Tender?
You will have access to tender documents of purchased tenders post 180 days of tender’s closing date.
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How can I add more states to my Solo or Business plan?
You may add more states to your Solo or Business plans at just Rs 2000/state. You will see the option to add states as shown in the exhibit below on clicking “Download All” for tenders which belong to unsubscribed states.
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How can I receive customized email tender notifications?
Unlike other tender discovery applications, you have full access to control your notifications. Simply edit or add your preferences section for locations, authority, amount, keyword etc. You can select “Preferences” from My Profile section
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How can I minimize the daily notification alerts for tenders?
You can set the frequency according to your respective needs by selecting any one of the options- daily, weekly, monthly or none under the Notification Settings along with the medium (SMS/Email/Both).
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What if I do not receive tender alerts as per my set preferences?
Our system will automatically evaluate your criteria of requirement as per your Preferences. If you think you are not receiving tenders as per your requirement, reach out to our experts on 1800 102 9586 or contact@bidassist.com for any help.
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What is multiple email ID notification?
You may choose to add multiple email IDs to receive notifications. On the basis of choice of plan, a user can add up to 2, 3 and 5 additional email ids to their Solo, Business and Enterprise plan respectively.
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Can I login to multiple devices at the same time?
Yes, you can. We offer multiple logins to our subscribers. Based on your choice of plan, you can log in to more than one device at the same time. The Solo and Business plan allows 1 Web+1 Mobile login whereas the Enterprise plan allows multiple logins.
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What if I login via two web browsers at the same time?
For the Solo and Business plan, it logs you out from the previously logged-in browser and allows you to move forward with the current logged in browser. The Enterprise plan subscribers don’t have to worry about this as they enjoy multiple logins access support.
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What is the benefit of following a tender?
The BidAssist team makes sure to send you alerts if there is an update regarding tender information in one or more tenders of your interest. As we believe in the needs and preference of our subscribers and as a team, we adhere to making the processes smooth and accessible.
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Can I turn off notification for a followed tender?
Certainly, you can. You can simply click on the heart icon again to remove the tender from the followed list.
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Does BidAssist provide updates on an archived tender?
We ONLY provide updates on active tenders. But the team definitely assures to send alerts for those archived tenders whose tender Closing Date has been extended. We don’t want our subscribers to miss any opportunity.
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What if I could not find the tender?
You can always Report a missing tender to our team (available on our apps). Simply fill in the details of the missing tender like Authority name, Tender ID, etc and click “Report” or drop an email at contact@bidassist.com for queries regarding missing tender. Our support team will help you to find the relevant tender details.
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Payments & Cancellation (4)
What payment modes do you accept?
We accept all credit and debit cards, net banking and digital wallets including PayTM, Ola Money, Airtel Money, etc. We use the industry’s most secure payment gateways. You can complete the payments all by yourself, so you do not need to share your bank details with us.
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What if I do not find my bank in your list of net banking options?
If your bank is not found amongst other listed banks, you may simply choose another Payment Gateway. We are integrated with more than one trusted payment partners for easy facilitation of payments.
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Will my data be safe?
We run comprehensive security checks and audits to ensure that our applications, databases and networks are secure so that our customer records are always protected. We also ensure that our systems are always up to date with the latest security updates. We do not save any payment information on our servers.
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What is your cancellation policy?
Your existing subscription plan that you’ve already paid for will remain active till the end of the validity date. Subscription services cannot be cancelled and charges are non-refundable once the account is activated.
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My Profile (4)
Can I change my email id?
Yes, you can. Simply log into your following account and select the option “My Profile”. Update your email id for our daily alerts.
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Where can I download my invoice?
It is simple. Click on the Profile drop-down in Web header or tap on profile icon in the app. Select “Active Plan” and click on the link “View Invoice” to view/download an invoice.
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Does one need KYC documents for registration?
No, they are not required. The process is hassle-free and just requires a valid mobile number and OTP confirmation.
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Can an individual sign up to subscribe to a plan without having GST registration?
Absolutely yes. GST registration doesn’t stop any new user from making an account on BidAssist. The user can simply update GST registration after subscription. But BidAssist encourages all SME business to sign up with an authentic GST for valid invoicing.
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