Frequently Asked Questions

The moment you register with BidAssist, first 3 days are on us. We offer 3-days free trial plan for all new subscriptions. During this period, you will have free access to check the basic features of the BidAssist platform.

Even after the free trial, you can search any tenders absolutely free. However, you will have to pay a nominal fee of Rs 299/tender to download documents. You will also not receive any notifications for daily tenders. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download more tender documents. Plans start from as low as Rs 3000/year.

With BidAssist you can search any tender by authority, location, summary or even tender ID as like Google search. By subscribing, you can download tender documents throughout the period of the plan. In case you intend to download more than 2 documents per month, we strongly recommend to subscribe to a plan that allows you to download more tender documents. Plans start from as low as Rs 3000/year.

Yes, fair usage policy applies but mostly to ensure that our paid users get maximum return on their investments. Also, our limits are loose enough to not come in you way of daily operations. If you still feel that you need higher limits, our sales team should be able to find a solution for you. The fair usage policy is described in detail hereunder.

Keywords: Upto 50 per query in the Basic plan. Upto 50 per query in the Standard plan.

Download: Upto 100 per month in the Basic plan. Upto 300 per month in the Standard plan.

Follow List: Only 1 list with upto 50 tenders in the Basic plan. Maximum 5 lists with upto 50 tenders in the Standard plan.

Save Filters: Only 1 set of Saved Filters in the Basic plan. Only 5 sets of Saved Filters in the Standard plan.

BidAssist offers guaranteed value-for-money plans for both 1 & 2 years. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for any help.

Yes, you could upgrade your plan anytime. Reach out to our experts on 1800 102 9586 or contact@bidassist.com for clarifications or plan upgrade.

What is the offer?
This Money Back offer ensures refund of the money paid by the customers for availing of the services of BidAssist. Any eligible customer can seek a refund of the amount paid if they are dissatisfied with the services of BidAssist. The Terms and conditions for claiming refund are described in detail hereunder.

Who can avail of this offer?
This offer shall be available to selected paid users from the past of whom the renewal of their BidAssist Plan is pending.

Time limit for availing of this offer?
Eligible customers can avail of this offer between the 15th to 31st of March 2023. In special circumstances and subject to the discretion of BidAssist, this offer may be extended beyond 31st of March 2023. Any eligible customer who could not avail of this offer within the prescribed time limit because of some technical errors or circumstances beyond their control can approach BidAssist within a reasonable time and explanation for their failure. BidAssist, if satisfied with their explanation, can allow them to avail of this offer even after 31st of March, 2023.

How to avail?
Eligible Customers will have to opt-in for this offer via Whatsapp or Email. Based on their interest, BidAssist's account executive will reach out to the eligible customer to understand their requirements. Once the requirement is captured the customers will be shared sample results based on their defined requirements by the account executives. Eligible customers can continue to receive daily/weekly alerts based on their preferences post-payment of the appropriate amount as prescribed by BidAssist.

How to claim the Money Back?
If a customer is dissatisfied with the services provided by BidAssist, it can demand a refund of the amount paid by it within the 15 days and BidAssist shall refund the amount paid by the customer within 7-10 working days of the receipt of its request. The demand for a refund shall be made by the aggrieved customer by contacting their account executive within 15 days of renewal. The account executive shall take forward and execute the request of the customer.

Terms and conditions governing refund of the amount paid:
Any customer aggrieved by the services provided by BidAssist can make a request for a refund of the amount within 15 days of availing of this offer. Any such request made after the lapse of 15 days shall not be eligible for a refund of any amount. Any request for a refund shall be made by the customer as per the procedure prescribed above. Any request made without adhering to the said procedure shall not be considered and no refund will be processed in such a situation. No refund of the amount shall be given on the grounds such as failure of the customer to get tenders or apply for tender on any ground whatsoever or failure of BidAssist to provide tenders on the same day it is released, etc. BidAssist shall not be held liable for ensuring the authenticity of the information shared by it with customers and therefore, no refund will be given on this ground.