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Western base Workshop (GREF) Pathankot – 145 001 Enq No : 702/WBW/AMC/01/Comp/EDP 10 Oct 2018 ____________________________ ____________________________ ____________________________ ANNUAL MAINTENANCE CONTRACT OF COMPUTERS/PRINTERS/ UPS/ SCANNERS & PERIPHERALS HELD WITH WBW (GREF): PERIOD FOR ONE YEAR FROM THE DATE OF SIGNING OF CONTRACT 1. Quotations are invited for annual maintenance contract for the Computers, Printers, UPS, Scanners and peripherals held with this unit as given in Appx ‘A’. 2. The terms & conditions will be as under:- (a) Quotation will be opened at 1030 Hrs on 18 Oct 2018. (b) Invitation of quotation does not involve any bindings on commitment on part of this unit to enter contract with your firm and decision of accepting authority will be final. (c) The period of this contract shall be for one year wef date of signing of contract. d) The contract will include the maintenance and repair of all Computers and associated peripherals i.e. Printers, UPS, Scanners, LAN/internet Components. The firm/Contractor will ensure that computers are kept in functional state at all times. The spares required to be replaced shall be identified by the contractor and will be paid by WBW as per the actual cost. The charges for any up gradation in the system and supply of additional parts will be borne by the department. (e) The cost of all minor spares required for repair of UPS and printers may be incorporated in the contract. (g) No person other than authorised staff of the contractor will be allowed to handle/repair the system. (h) The payment of AMC will be made on quarterly basis on satisfactory performance by the firm after each quarter based on production of bill by the firm. Contd .........P/2 (j) Income tax as applicable will be deducted on release of payment. (k) No extra amount shall be paid on any account like taxes, visit of Engineer to attend the computers. (l) There shall not be any revision of rates of maintenances charges during the agreement period. (m) In case of any fault/defects in any system, the contractor will be intimated on phone. The contractor must attend the fault/defect forthwith and rectify the same within 12 hours, failing which the agreement period will automatically stand extended by the period of delay over 12 hours of intimation. (n) All disputes/differences arising out of this agreement shall be referred to sole arbitrator to be appointed by Commander, WBW (GREF). (o) Computers/Printers/Peripherals/UPS will be thoroughly checked by contractor/service engineer at least once in month/date & time to be fixed in first week of every month for checking its serviceability. (p) All faults noticed on any working days will have to be rectified within 12hours on any working day. (q) Commander, WBW reserves the right of getting the machine attended by 3rd party if the calls/complaints are not rectified within 72 hours and debit the cost of repair from the contractors final payment.. (r) Peripherals will include keyboard, Mouse, Picture tube, Monitor, Multimedia Kit, Sound Card, Modem, Internet system and items related to LAN etc. (s) A register shall be opened and details of repairing and replacement of defective spare parts will be recorded including time of repairing and time of fault rectified duly signed by the Contractor’s rep. 3. Contractors/Firm will comply with the terms and conditions as per this enquiry only. No separate condition will be accepted. 4. You are requested to quote rates and upload quotation on the date mentioned at para 2(b) above. The details of Computers, its peripherals, Printers, UPS, Scanners for which AMC to be concluded are enclosed as per Appx “A” Ser No Details of Items Qty in Nos. 01 HP All in One PC with peripherals 2 02 HP Desktop Computer with peripherals (Acer/IMB/Brand/assembled) 15 03 Computer Chirag

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