Call Center Tenders

Details: W912ee *** Updated To Include Site Visit Information *** a Site Visit Is Being Hosted On Thursday, 11 July 2024 At 12:00 Pm Cst. All Site Visit Attendees Shall Send An Email Notification To Mr. Chris Hannaford, Christopher.j.hannaford@usace.army.mil. All Visitors Will Meet At The Enid Lake Field Office Located At 264 County Road 39, Enid, Ms 38927. water Storage Tank Cleaning And Inspection - Enid Lake this Is A Combined Synopsis/solicitation For Commercial Items Prepared In Accordance With The Format In Federal Acquisition Regulation (far) Subpart 12.6, As Supplemented With Additional Information Included In This Notice. solicitation Number W912ee24q0040 Is Being Issued As A Request For Quote (rfq) With The Intent To Issue One Firm-fixed Price Contract. This Solicitation Is Being Issued Under A 100% Small Business Set Aside. The Naics Code For This Procurement Is 562998, All Other Miscellaneous Waste Management Services. With A Size Standard Of $16,500,000.00. this Procurement Is Being Conducted In Accordance With Regulations At Far Part 12 – Acquisition Of Commercial Items And Far Part 13 – Simplified Acquisition Procedures. the Enid Lake Field Office Requires The Cleaning And Inspection Of Eight (8) Water Storage Tanks. The Work Covered Under These Specifications Consists Of Furnishing All Transportation, Labor, Equipment, Tools And Supplies Necessary To Complete All Operations In Connection With The Inspection And Cleaning Of The Water Storage Tanks; Removal Of Debris, And Perform Maintenance Test For Operational Performance As Described In These Specifications. all Offerors Shall Submit A Quote With Content As Specified Herein. Quotes Submitted Without The Specified Content May Be Determined Non-responsive And Removed From Further Consideration. offers Are Encouraged To Review All Provisions And Clauses That Are Incorporated Into This Solicitation. ****special Attention**** 1) Attention Should Be Focused On Far 52.212-2 Evaluation – Commercial Products, As This Clause Outlines The Evaluation Factors For This Requirement. 2) Please Ensure All Requested Submittals Are Provided With Your Quotation. Quotes Submitted Without The Specified Content May Be Determined Non-compliant And Removed From Further Consideration. the Government Intends To Make One Award For One Firm Fixed Price Contract. Offers For Less Than The Required Delivery Will Not Be Accepted. The Government Intends To Award Without Discussions While Reserving The Right To Hold Discussions If Determined Advantageous To The Government. Offerors Are Encouraged To Provide Their Best Proposed Pricing In Their Initial Offer. notes To Offerors: quotes Shall Be Submitted Electronically Via Email, To: Alexandria.e.long@usace.army.mil. For Information Concerning This Solicitation, Contact Alexandria Long At The Above Email Or By Phone At 601-631-5642. you Are Responsible For Reading All Information Contained In This Solicitation And All Attachments If Any Posted With It. offerors Should Check The Sam.gov Web Site Often For Modifications To This Solicitation. offerors Are Responsible For Ensuring Their Quotes Arrive Timely. technical Inquiries And Questions technical Inquiries And Questions Relating To This Solicitation Are To Be Submitted Via Bidder Inquiry In Projnet At (https://www.projnet.org). Offerors Are Encouraged To Submit Questions Early In The Advertisement Process, In Order To Ensure Adequate Time Is Allotted To Form An Appropriate Response And Amend The Solicitation, If Necessary. Any Questions Submitted Within The 72 Hours Window Of The Solicitation Closing Date Are Not Guaranteed A Response Will Be Proivded. To Submit And Review Inquiry Items, Prospective Vendors Will Need To Use The Bidder Inquiry Key Presented Below And Follow The Instructions Listed Below The Key For Access. the Solicitation Number Is: W912ee24q0040, Water Storage Tank Cleaning And Inspection - Enid Lake the Bidder/offeror Inquiry Key Is: 8y5fxf-2nshay specific Instructions For Projnet Bid Inquiry Access: from The Projnet Home Page Linked Above, Click On Quick Add On The Upper Right Side Of The Screen. identify The Agency. This Should Be Marked As Usace. key. Enter The Bidder Inquiry Key Listed Above. email. Enter The Email Address You Would Like To Use For Communication. click Continue. A Page Will Then Open Saying That A User Account Was Not Found And Will Ask You To Create One Using The Provided Form. enter Your First Name, Last Name, Company, City, State, Phone, Email, Secret Question, Secret Answer, And Time Zone. Make Sure To Remember Your Secret Question And Answer As They Will Be Used From This Point On To Access The Projnet System. click Add User. Once This Is Completed You Are Now Registered Within Projnet And Are Currently Logged Into The System. bidders/offerors Are Requested To Review The Specification In Its Entirety, Review The Bidder Inquiry System For Answers To Questions Prior To Submission Of A New Inquiry. The Call Center Operates Weekdays From 8am To 5pm U.s. Central Time Zone (chicago). The Telephone Number For The Call Center Is 800-428-help

Details: Title: Qualifizierte Telefonische Beauskunftungs- Und Vermittlungstätigkeiten Für Einen Unfallversicherungsträger (kurz „ausschreibung Telefondienstleistungen“) As 02-2024 description: Mit Der Vorliegenden Ausschreibung Möchte Die Berufsgenossenschaft Energie Textil Elektro Medienerzeugnisse (nachfolgend Auch Kurz: Bg Etem) Einen Vertrag Zum Bezug Von Telefonischen Beratungs- Und Vermittlungsleistungen Auf Basis Eines Einheitlichen Minutenpreises Abschließen, Die Seitens Des Zukünftigen Auftragnehmers Mit Eigenem Personal, Auf Eigener Infrastruktur Aus Deutschland, Einem Mitgliedsstaat Der Europäischen Union Oder Einem Anderen Vertragsstaat Des Abkommens Über Den Europäischen Wirtschaftsraum Erbracht Werden. Die Telefonischen Beratungs- Und Vermittlungsleistungen Werden Derzeit Von Einem Anbieter Erbracht, Der Über Die Vergangenen Jahre Einen Umfassenden Erfahrungsschatz In Der Fach- Und Sachgerechten Beantwortung Von Standardfragen Zu Den Einzelnen Leistungen Der Bg Etem Aufgebaut Hat Und Deren Organisation Und Ansprechpartner Zur Weitervermittlung Von Anfragen Und Anrufen Kennt. Eine Umfassende Dokumentation Der Möglichen Fragen Und Antworten Liegt Derzeit Nicht Vor Und Muss Vom Bisherigen Anbieter Im Rahmen Einer Vom Bieter Durchführenden Transition Der Leistung Erhoben Werden. Die Leistungen Des Bisherigen Anbieters Gliedern Sich In Drei Hauptleistungsbereiche: • Die Vermittlung Von Telefonanrufen Mit Konkretem Ansprechpartnerwunsch An Interne Beschäftigte Der Bg Etem, • Die Annahme Und Vorklärung Von Anrufen, Um Diese An Die Richtigen Ansprechpartner Der Bg Etem Zu Vermitteln, • Die Telefonische Beantwortung Von Fach- Und Sachfragen. Es Erfolgen, Ausgenommen Von Rückrufwünschen, Die Außerhalb Der Servicezeit Hinterlassen Werden, Keine „outbound“ Call Center Leistungen Und Keine Bearbeitung Von Schriftstücken. Schriftlich Zu Erfassen Und Zu Übermitteln Sind Lediglich Kontaktversuche, Die Nicht Abschließend Vermittelt Werden Konnten. Zielsetzung Der Vorliegenden Ausschreibung Ist Der Abschluss Eines Vertrages Mit Einem Geeigneten Anbieter, Der Die Bisher Erbrachte Leistung Vollständig Übernimmt Und Diese Mindestens In Der Bisherigen Qualität Und Im Bisherigen Umfang Unter Kontinuierlicher Optimierung Seiner Leistung Erbringt.

Details: Acquisition And Installation Of Six (06) Air Conditioners And One (01) Extractor Hood & The UNDP Invites You To Submit Your Offer Relating To The Acquisition And Installation Of Six (06) Air Conditioners And One (01) Extractor Hood For The Call Center Of The Dgi Anosy - building Ex-registration And Anosy Stamps. A Site Visit Which Will Take Place On Wednesday March 13, 2024 From 11:00 a.m. To 3:00 p.m. (Local Time). The deadline for this application will be March 21, 2024 at 12:00 p.m. (System Time). When preparing your quote, please follow the Rfq Instructions and Data. It is your responsibility to ensure that your offer is submitted by the deadline. Please indicate whether you intend to submit a proposal by creating a draft response without submitting it directly to the system. This Will Allow The System To Send Notifications In Case The Offer Requirements Are Changed. If you require further clarification, please contact us using the system messaging function. Offers Must Be Submitted Directly Into The System By Following This Link: http://supplier.quantum.partneragencies.org/ Using The Profile You Have On The Portal. If you have never registered before, you can register a profile using the registration link shared via the recruitment notice and following the instructions in the guides available on the UNDP website: https://www.undp.org/ procurement/business/resources-for-bidders or Directly Follow the Following Link: https://estm.fa.em2.oraclecloud.com/fscmui/faces/prcposregistersupplier?prcbuid=300000279875058 Do Not Create A New Profile If You Have One Already One. Use Forgotten Password Feature In Case You Don't Remember Password Or Username From Previous Registration. You Could See Attached The Guideline For Your Support And Guide. We Thank You And Hope To Receive Your Offer. The Procurement Specialist

Details: This Is A Sources Sought Notice Announcement Only. This Advertisement Is Not A Solicitation For Offers, Nor Is It A Request For Quotes. A Request For Quotes May Be Issued At A Later Date. we Are Seeking Responsible Vendors To Provide A Provide Toll Free Telephone Access For Nurse Advice And Medical Library, On 24-hour/7-days Per Week To The Up To 6 Service Unit. All Active Beneficiaries Within Portland Area Geographic Area (service Locations Listed Below) Will Have Access To The Service. The Service Provider Shall Fax An Encounter Form Within 24-hours To The Service Unit Staff, This Fax To Include All Encounters. The Fax Shall Include The Caller’s Name, Date Of Birth, Purpose Of Call And The Advice Provided To The Patient From The Nurse Advice Line. The Contractor Shall Hold All Information Provided By Ihs And Its Members As Confidential, And Any And All Such Information Will Not Be Distributed To Any Third Party, Especially Medical Information Of The Members. The Service Provider Will Take All Reasonable Steps Necessary To Safeguard The Privacy Of Member Information. The Service Provider Nurse Triage Process Shall Utilize Specialized Nurse Triage Process And Shall Utilize Specialized Microsoft-based Software And Interactive Voice Response Technology To Support The Schmitt/thompson Protocols In Use At The Provider’s Call Centers. The Providers Shall Utilize Readily Available, Comprehensive Protocols That Reflect An Extensive, High-quality Physician Written, Reviewed, And Updated Medical Knowledge Base. The Guidelines Shall Provide Consistent, Accurate Triage Information, As Well As Home Care And Health Education Information, And They Shall Be Updated Continuously. The Service Provider Shall Utilize Appropriate Software To Run Established Guidelines That The Provider Utilizes So The Call Centers Have Access To The Art Triage Supported Software Platform. when Patients In Need Of Medical Assistance Call The Designated Provider’s Medical Call Center, They Will First Hear A Disclaimer Stating That If They Are Experiencing An Emergency, They Should Hang Up And Call 911 Or Their Appropriate Emergency Number. Callers Will Then Have The Option Of Being Connected To The Audio Health Library, Or Speaking Immediately With A Registered Nurse. If A Caller Chooses To Speak With A Nurse, The Nurse Will Document And Discuss The Patient’s Symptoms And Recommend An Appropriate Course Of Action. These Courses Of Action (dispositions) Range From “home Care Procedures” To “seek Emergency Care”. Depending On The Disposition, The Service Provider’s Nurses Will Place Follow-up Phone Calls To Assure That The Caller’s Condition Has Improved. The Provider Shall Ensure That The Caller Will Never Get A Busy Signal. the Purpose Of This Notice Is To Obtain Information Regarding: (1) The Availability And Capability Of All Qualified Native Small Businesses, Small Businesses, Or Large Businesses: (2) Whether They Are: Hubzone Small Businesses: Service-disable, Veteran Owned Small Businesses; (8a) Small Businesses; Veteran-owned Small Businesses; Woman-owned Small Businesses; Or Small Disadvantaged Businesses; And (3) Their Size Classification According To The North American Industry Classification System (naics), 621399 Code For The Proposed Acquisition. Your Responses To The Information Requested Will Assist The Government In Determining The Appropriate Acquisition Method, Including Whether A Set-aside Is Possible. This Notice Is In Accordance With 48 Cfr Part 326, Subpart 326.603-3 And Ihm 5.5-6, Indian Health Service Must Use The Negotiation Authority Of The Buy Indian Act, 25 U.s.c. 47, To Give Preference To Indian Economic Enterprises (iee) Whenever The Use Of That Authority Is Authorized And Practicable. interested Parties Shall Not Be Reimbursed For Costs Associated With Preparation Of Their Responses. Any Proprietary Information Should Be Marked. Interested Organizations Presenting A Capability Statement In Response To This Sources Sought Notice Must Identify Their Size Status. respondents Must Be Registered In The System For Award Management (sam) At Www.sam.gov And Complete Online Representations And Certifications Application. responses Should Include: (1) Business Name, (2) Point Of Contact Name, Phone Number, And E-mail Address, (3) Uei, And Naics Code, (4) Business Size Small Or Large, (5) Type Of Business Native Owned, Service Disabled Veteran Owned, Veteran Owned, 8a, Hubzone, Women-owned, Etc., (6) Demonstration Capability, And Capacity To Furnish Services. All Capability Statements Sent In Response To This Sources Sought Notice Must Be Submitted Electronically (via Email) To The Point Of Contact Below In Ms Word Or Adobe Portable Document Format (pdf). The Subject Line Must Specify The Sources Sought Number. All Information Submissions Shall Be Received Via E-mail To Poraoacquisition@ihs.gov. E-mail Shall Include “75h71324q00052” On The Subject Line. period Of Performance: Tbd, Up To 5 Years, Including Options service Locations: warm Springs Health And Wellness Center, Warm Springs Service Unit, 1270 Kot-num Road, Warm Springs, Or 97761 colville Service Unit, 19 Lakes Street, Nespelem, Wa 99155 yakama Service Unit, 401 Buster Road, Toppenish, Wa 98948 wellpinit Service Unit, 6203 Agency Loop Road,wellpinit, Wa 99040 fort Hall Service, Fort Hall, Idaho 83202

Details: This Sources Sought Notice Is Posted Under Sam.gov, Under North American Industry Classification System (naics) Code 524292. this Notice Is Issued Solely For Information And Planning Purposes — It Does Not Constitute As A Request For Quotation (rfq), Invitation For Bid (ifb), Or Request For Proposal (rfp) Or A Promise To Issue An Rfq, Ifb, Or Rfp In The Future. This Notice Does Not Commit The U.s. Government To Contract For Any Supply Or Service. Further, The U.s. Government Is Not Seeking Quotes, Bids, Or Proposals At This Time And Will Not Accept Unsolicited Proposals In Response To This Notice. The U.s. Government Will Not Pay For Any Information Or Administrative Costs Incurred In Response To This Notice. Submittals Will Not Be Returned To The Responder And Will Become Government Property. Not Responding To This Notice Does Not Preclude Participation In Future Rfq, Ifb, Or Rfp, If Any Is Issued. the U.s. Department Of State, Bureau Of Educational And Cultural Affairs (eca) Seeks To Procure A Third-party Administrator (tpa) For The Accident And Sickness Program For Exchanges (aspe) Health Benefits Plan. Aspe Is A Self-funded, Limited Health Care Benefit Plan Available Worldwide To Participants In Eca-sponsored Programs. The Tpa Will Conduct A Detailed Analysis And Processing Of Claims Spanning From Medical Care, Mental Health Care, Crisis Support, Pharmacy Services, And More, Ensuring Adherence To The Aspe Program Policy. This Involves Advanced Data Management For Comprehensive Reporting On Both Paid And Denied Claims, Supported By Specific Categorization For Analytical Accuracy And Reporting Precision. we Are Interested To Understand How Respondents Approach The Operational And Technical Challenges Involved In Managing A Self-funded Benefits Plan And Program Administration Services On A Global Scale. A Vital Component To The Administration Of This Program Are Secure Systems Capable Of Handling All Aspects Of Claims Administration Seamlessly, Along With A Care Coordination Framework To Perform Worldwide Claims-related Services. Additionally, We Want To Learn Respondents’ Strategies For Executing A Robust, Multi-dimensional, Cost-effective, And Innovative Education And Marketing Campaign. special Note: at Any Given Time, There Are Over 24,000 Active Enrolled Participants In The Aspe Program. in Calendar Year 2023, There Were Approximately 30,000 Claims Filed (approximately 2500 Per Month). medevacs Are Requested Typically 3-4 Per Month. mental Health Support Usage/claims Are Anticipated To Increase. please See Attached Aspe’s Performance Work Statement (pws) For Specific Requirements And Details. all Size Categories Of Businesses Are Encouraged To Respond. responding To This Sources Sought responses Are Limited To No More Than 20 Pages In Length, Single Spaced And 12-point, Time New Roman Font, Demonstrating Capabilities In Reference To This Requirement. The Government Prefers That Your Firm Submit Its Response In Microsoft Word, Adobe Acrobat, Or A Combination Of Both And The Document Must Be Searchable. Send The Capability Package By Email To: Contracting Officer Alexander Bring (bringag@state.gov) a Cover Sheet That Identifies The Following: accident And Sickness Program For Exchanges (aspe) Sources Sought #ss_aspe name Of Company, Unique Entity Id (uei), And Cage Code. point Of Contact Name, Phone Number, And Email Address. company’s Business Size Standard Classification Relative To Naics Code For This Requirement, Which Is 524292. business Type: small Business small Disadvantaged Business 8(a) – Certified Small Disadvantaged Business hubzone veteran Owned Small Business (vosb) service-disabled Veteran Owned Small Business (sdvosb) woman Owned Small Business (wosb) economically Disadvantaged Woman Owned Small Business (edwosb) other Than Small Business whether Your Services Are Available Through An Existing Government Contract Vehicle (i.e. Gsa Contract - Please Provide The Contract Number) Or On The Open Market. provide A Brief Statement On The Capabilities Of Your Organization, Including Services Currently Provided, And Key Personnel To Perform The Services Described In The Attached Draft Pws. include Information On Your Capabilities Related To The Following: educating Participants/enrollees About A Health Benefits Plan And The Mechanism Used. your Current Call Center Structure (or Length Of Time To Create And Operate A Call Center) That Can Receive Inquiries From Participants Domestically And Overseas. include An Explanation Regarding Your Linguistic/translation Capabilities To Support Your Current Call Center Allowing Them To Effectively Address Non-english Speaking Customer Needs. claims Administration Process, Including Accuracy Rate For Large, International Groups. the System Used To Secure Participants/enrollees Personal And Claim Information. current Quality Assurance (qa) Procedures Used For A Large Group, Including Qa For The Monitoring Of Calls. relationships With Providers World-wide And Ability To Generate Guarantee Of Payments (gop)? description Of The Weekly, Monthly, Quarterly, Bi-annual, And Annual Reporting Requirements Typically Provided For This Type Of Project, Including Method Of Transmitting Reporting Requirements. description Of Existing Management Dashboards Providing Real-time Data On Claims Support. ability To Offer Medical Advice And Expertise For Potential Outbreaks Of Communicable Diseases, Civil Unrest, And Natural Disasters Worldwide. identify And Provide Insight For Emerging And Existing Technical Solutions To Provide Web-based Resolutions For Claims Submissions, Records Submissions For Claims, Online Customer Chat Features, Etc. summary Of The Centralized Computerized File Storage System, Including Hardware And Software, That Is Currently Used To Receive, Record, Locate, And Sort Claims And Related Data. provide Existing Privacy Impact Assessments And Statements Of Record Notice From Comparative Customers. summary Of The Current Billing And Accounting Processes For Tracking And Reporting On Contract Billing. provide Brief Examples Of Relevant Experience, Within The Last Three (3) Years, That Demonstrates Your Company’s Capabilities And Business Capacity To Perform The Requirements Included In The Attached Pws. Experience To Include The Respondent’s Role, Primary Contractor, Or Sub-contractor. identify Agency/company Name, Point Of Contact, Dollar Value, Period Of Performance, And Contract Type. identify Existing Relationships (contractual Or Other) With The Following Types Of Services: air Ambulance Networks (international And Inclusive Of Medical Escorts As Well As Air Ambulance Staffing). physician And Specialist Coverage Networks (provide At Least Two) And Address Domestic And International Processes. mental Health Care Networks (telehealth) Should Be Differentiated To Both International And Domestic Provider Capabilities. identify Availability Of U.s. Based Mental Health Care Counsellors (telehealth) For U.s. Based Exchange Participants. pharmacy Coverage Networks (please Provide At Least Two) And Address Domestic And International Processes. respondents Should Address The Following Questions In Their Responses: will Your Company Be Able To Provide “rolling Acceptance” Into Coverage Based On The Annual Mission And Non-standard Programmatic Requirements Of The Department? will Your Company Be Able To Provide Pricing For The Execution Of All The Services In The Draft Pws? If Not, What Information Needs To Be Included To Provide The Pricing? what Do You Envision As The Staffing Needs And The Qualifications Needed To Perform The Services Identified? what Do You Envision As The Optimal Communication Plan To Ensure Reliable And Timely Distribution Of Information Between All Relevant Stakeholders. does Your Company Have Any Feedback On The Draft Pws That Can Enhance The Solicitation If And/or When It’s Issued? response Submission Deadline no Phone Calls Will Be Accepted. please Provide Your Responses To This Source Sought By June 7, 2024. Sources Sought Submissions Will Be Accepted As Email Attachments Only. All Responses Must Be Sent To Alexander Bring (bringag@state.gov), With Accident And Sickness Program For Exchanges (aspe) Sources Sought #ss_aspe In The Subject Line.

Details: Call Center Outsourcing.

Details: The Department Of Veterans Affairs, Network Contracting Office (nco) 15, Intends To Solicit And Award A Sole Source, Firm Fixed Price Contract With One Large Business (lb) Source, Computrition, Inc. this Software Is Unique To Nutrition Services And Is Being Used By Approximately 80% Of Va Facilities, Which Allows An Interface Not Possible With Other Software Providers. Nutrition Care Management Select Software Is Proprietary To Computrition, Inc. This Software Will Be Linked To The Same Software At Other Facilities. Using Another Brand Of Software Would Mean That The John J. Pershing Vamc Software Would Be Unique To That Facility. There Would Be No Interaction With Other Facilities. Patient Care Could Be Jeopardized If The Patient Is Transferred Between Facilities. It Is Likely That An Award To Any Other Source Would Result In Substantial Duplication Of Cost To The Government That Is Not Expected To Be Recovered Through Competition, And Unacceptable Delays In Fulfilling The Agency S Requirements. line Item # description qty uom 1 nutrition Care Management Select 1 ea 2 room Service Connect Plus (room Service, Call Center, Management & Spoken Menus) 1 ea 3 multi-site Hl7 Adt/do With Pending Orders Or Tube Feeding Interface 1 ea 4 hs Single Sign-on Module (1 Additional Site) 1 ea 5 foodservice Operations Management Select 1 ea 6 inventory Connect 1 ea 7 estimated Trainer S Travel Expenses Open Market 1 ea gsa Has Already Determined The Prices Of Supplies And Fixed-price Services, And Rates For services Offered At Hourly Rates, Under Schedule Contracts To Be Fair And Reasonable. In Addition, the Contractor S Travel Expenses Are In Accordance With Federal Travel Regulations. Please See Gsa Fss No. 47qtca21d0005u For Further Reference. the Naics Code For This Requirement Is 513210 Publishers, Packaged Computer Software, And The Size Standard Is $47 M. this Notice Of Intent To Sole Source Is Not A Request For Quotes; However, All Responsible Sources May Submit A Capability Statement Which Shall Be Considered By The Government. All Capability Statements Must Be Received No Later Than 5:00 Pm Cst On Tuesday, January 23rd, 2024. Responses Are To Be Submitted To Cory A. Rosene, Contracting Specialist At Cory.rosene@va.gov. A Determination By The Government Not To Compete This Proposed Contract Based On Responses To This Notice Is Solely Within The Discretion Of The Government And Supporting Contracting Officer.

Details: Description Invitation To Bid/request For Quotation (procurement Of Goods – Alternative Method Of Procurement) The City Government Of Puerto Princesa (cgpp) Invites All Legitimate And Interested Suppliers/traders To Quote For The Following Purchase Requests (prs), Particulars Detailed Below, Funded Through The Cgpp’s Annual Budget For 2023/special Account/trust Fund, To Wit: 100-2024 04-736 486,600.00 Cmo – Patrol 117 Emergency Call Center Supply And Delivery Of Network Video Recorder, Hybrid Network Video Record The Abc Shall Be The Upper Limit Or Ceiling For The Acceptable Bid/quoted Prices. If A Bid/quoted Price, As Evaluated And Calculated In Accordance With The Revised Implementing Rules And Regulations (rirr) Of Republic Act (ra) 9184 [government Procurement Reform Act], Is Higher Than The Abc, The Bidder Submitting The Same Shall Be Automatically Disqualified. There Shall Be No Lower Limit Or Floor On The Amount Of The Award. All Bids/quotations Must Be Complete. Partial Bids/quotations Shall Be Considered Non-responsive And, Thus, Automatically Disqualified. In This Regard, Where A Required Item Is Provided, But No Price Is Indicated, The Same Shall Be Considered As Non-responsive, But Specifying A “0” (zero) For The Said Item Would Mean That It Is Being Offered For Free To The Cgpp. The Procurement Is Restricted To Those Specifically Enlisted Under Section 23.5.1.1 Of The Irr Of Ra 9184. All Particulars Relative To The Procurement Process Shall Be Governed By The Pertinent Provisions Of Republic Act 9184 And Its Revised Implementing Rules And Regulations (rirr). Related Activities Of The Bac – Goods For The Procurement Of The Above-mentioned Goods Are Scheduled As Follows: Bac – Goods Activities Schedule 4. Deadline Of Receipt Of Price Quotation(s) May 20, 2024/1:00 Pm And Opening Of Price Quotation(s) May 20, 2024/2:00 Pm Pertinent Form(s)/request For Price Quotation(s) May Be Obtained By Interested Parties From The Office Of The Bac, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. Venue For The Submission And Opening Of Bids Shall Be At The Bac Office, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. The Cgpp Reserves The Right To Reject Any And All Bids/quotations, To Waive Any Required Formality In The Quotations Received, Provided That Such Waiver Does Not Refer To A Major Deviation In A Bid/quotation And Accept Only Such Bids/quotations Which Are Advantageous To The Government. The Cgpp Assumes No Responsibility Whatsoever To Compensate Or Indemnify Bidders For Any Expenses Incurred In The Preparation Of Their Quotations. Engr. Jovenee C. Sagun City Planning And Development Coordinator Chairman, Bac – Goods

Details: The Government Has A Requirement For Arlington National Cemetery (anc) Customer Care Support Center (ccsc) And Is Issuing This Sources Sought In Accordance With The Federal Acquisition Regulation (far) And Its Supplements. Anc, Our Nation's Most Well-known Military Cemetery, Is A National Cemetery Under The Jurisdiction Of The Department Of The Army. The Primary Mission Of Anc Is To Function As The Nation's Premier Military Cemetery Honoring Those Men And Women Who Served In The Armed Forces. In This Regard, The Cemetery Routinely Performs 27-30 Funeral Services Each Week Day And Approximately 10 Services On Saturdays. The Grounds Of Anc Honor Those Who Have Served Our Nation By Providing A Sense Of Beauty And Peace For Guests. The Average Number Of Interactions For This Task Is Approximately 11,300 Per Month. The Average Handling Time Per Interaction Is Approximately 6 Minutes And 30 Seconds (6:30). This Requires Specialized Training And Skills, Process Workflows, Reporting Metrics, Cost Modeling, Training, And Quality Assurance. Please Be Advised, This Is Not A "helpdesk" Requirement, But A Ccsc Requirement That Includes Extensive It And Cloud Knowledge As Well As Modernization And Migration Capabilities. As Noted In The Pws Other Tasks Include: program Administration And Financial Status Reports monthly In Progress Reviews ticket Management System automated Call Distributor enterprise Interment Services System (eiss) integrated Migration Plan call Center Operations business Process Support work Instructions Maintenance/reporting optional Surge Support the Period Of Performance Is 08 March 2024 Through 07 July 2024 And An Additional Four Months If All Options Are Exercised. interested Parties Are Cautioned That This Sources Sought Does Not Constitute A Rfp / Request For Quote (rfq). The Government Will Not Be Responsible For Any Costs Incurred By Interested Parties In Responding To The Sources Sought. The Government Is Not Obligated To And Will Not Pay For Any Information Received From Potential Sources As A Result Of This Sources. Given The Complexities And Sensitivity Of The Anc Ccsc Mission, The Normal Minimum Transition-in Period For A New Contractor Would Be 60 Days. The Government's Timeline To Award A New Effort Would Only Afford Interested Offerors About A Seven Day Transition-in Period. Interested Offerors Would Have To Provide Overwhelming Convincing Evidence That It Could Transition-in The Entire Anc Ccsc With Little To No Cost And Very Little Operational Risk. please Submit Responses To Contract Specialist, Chelsea.j.garrow.civ@army.mil And Contracting Officer, Joselyn.t.fetzer.civ@army.mil. All Responses Must Be Received By 11:00 Am (cst) Thursday, 09 February 2024.

Details: Description Invitation To Bid/request For Quotation (procurement Of Goods – Alternative Method Of Procurement) The City Government Of Puerto Princesa (cgpp) Invites All Legitimate And Interested Suppliers/traders To Quote For The Following Purchase Requests (prs), Particulars Detailed Below, Funded Through The Cgpp’s Annual Budget For 2023/special Account/trust Fund, To Wit: 100-2024 04-735 198,000.00 Cmo – Patrol 117 Emergency Call Center Supply And Delivery Of Vhf Booster Amplifier 200 Wats And Portable Pa System The Abc Shall Be The Upper Limit Or Ceiling For The Acceptable Bid/quoted Prices. If A Bid/quoted Price, As Evaluated And Calculated In Accordance With The Revised Implementing Rules And Regulations (rirr) Of Republic Act (ra) 9184 [government Procurement Reform Act], Is Higher Than The Abc, The Bidder Submitting The Same Shall Be Automatically Disqualified. There Shall Be No Lower Limit Or Floor On The Amount Of The Award. All Bids/quotations Must Be Complete. Partial Bids/quotations Shall Be Considered Non-responsive And, Thus, Automatically Disqualified. In This Regard, Where A Required Item Is Provided, But No Price Is Indicated, The Same Shall Be Considered As Non-responsive, But Specifying A “0” (zero) For The Said Item Would Mean That It Is Being Offered For Free To The Cgpp. The Procurement Is Restricted To Those Specifically Enlisted Under Section 23.5.1.1 Of The Irr Of Ra 9184. All Particulars Relative To The Procurement Process Shall Be Governed By The Pertinent Provisions Of Republic Act 9184 And Its Revised Implementing Rules And Regulations (rirr). Related Activities Of The Bac – Goods For The Procurement Of The Above-mentioned Goods Are Scheduled As Follows: Bac – Goods Activities Schedule 4. Deadline Of Receipt Of Price Quotation(s) May 20, 2024/1:00 Pm And Opening Of Price Quotation(s) May 20, 2024/2:00 Pm Pertinent Form(s)/request For Price Quotation(s) May Be Obtained By Interested Parties From The Office Of The Bac, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. Venue For The Submission And Opening Of Bids Shall Be At The Bac Office, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. The Cgpp Reserves The Right To Reject Any And All Bids/quotations, To Waive Any Required Formality In The Quotations Received, Provided That Such Waiver Does Not Refer To A Major Deviation In A Bid/quotation And Accept Only Such Bids/quotations Which Are Advantageous To The Government. The Cgpp Assumes No Responsibility Whatsoever To Compensate Or Indemnify Bidders For Any Expenses Incurred In The Preparation Of Their Quotations. Engr. Jovenee C. Sagun City Planning And Development Coordinator Chairman, Bac – Goods