Call Center Tenders

Details: Description Invitation To Bid/request For Quotation (procurement Of Goods – Alternative Method Of Procurement) The City Government Of Puerto Princesa (cgpp) Invites All Legitimate And Interested Suppliers/traders To Quote For The Following Purchase Requests (prs), Particulars Detailed Below, Funded Through The Cgpp’s Annual Budget For 2025/special Account/trust Fund, To Wit: 100-2025 05-1025 50,340.03 Operation Of Emergency Call Center Patrol 117 Supply And Delivery Of Ink Refill Black Brother Dcp T710w, Ink Refill Cyan Brother Dcp T710w, Etc. The Abc Shall Be The Upper Limit Or Ceiling For The Acceptable Bid/quoted Prices. If A Bid/quoted Price, As Evaluated And Calculated In Accordance With The Revised Implementing Rules And Regulations (rirr) Of Republic Act (ra) 9184 [government Procurement Reform Act], Is Higher Than The Abc, The Bidder Submitting The Same Shall Be Automatically Disqualified. There Shall Be No Lower Limit Or Floor On The Amount Of The Award. All Bids/quotations Must Be Complete. Partial Bids/quotations Shall Be Considered Non-responsive And, Thus, Automatically Disqualified. In This Regard, Where A Required Item Is Provided, But No Price Is Indicated, The Same Shall Be Considered As Non-responsive, But Specifying A “0” (zero) For The Said Item Would Mean That It Is Being Offered For Free To The Cgpp. The Procurement Is Restricted To Those Specifically Enlisted Under Section 23.5.1.1 Of The Irr Of Ra 9184. All Particulars Relative To The Procurement Process Shall Be Governed By The Pertinent Provisions Of Republic Act 9184 And Its Revised Implementing Rules And Regulations (rirr). Related Activities Of The Bac – Goods For The Procurement Of The Above-mentioned Goods Are Scheduled As Follows: Bac – Goods Activities Schedule 4. Deadline Of Receipt Of Price Quotation(s) June 11, 2025/1:00 Pm And Opening Of Price Quotation(s) June 11, 2025/2:00 Pm Pertinent Form(s)/request For Price Quotation(s) May Be Obtained By Interested Parties From The Office Of The Bac, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. Venue For The Submission And Opening Of Bids Shall Be At The Bac Office, 3/f Puerto Princesa City Hall Complex, Sta. Monica Heights, Puerto Princesa City. The Cgpp Reserves The Right To Reject Any And All Bids/quotations, To Waive Any Required Formality In The Quotations Received, Provided That Such Waiver Does Not Refer To A Major Deviation In A Bid/quotation And Accept Only Such Bids/quotations Which Are Advantageous To The Government. The Cgpp Assumes No Responsibility Whatsoever To Compensate Or Indemnify Bidders For Any Expenses Incurred In The Preparation Of Their Quotations. Engr. Jovenee C. Sagun City Planning And Development Coordinator Chairman, Bac – Goods

Description: This Is A Sources Sought Notice Only. This Is Not A Solicitation Or A Request For Proposal And No Contract Will Be Awarded From This Notice. No Solicitation Or Specifications Are Available At This Time. the National Institute Of Standards & Technology (nist), Office Of Facilities And Property Management (ofpm), Is Conducting Market Research To Which May Or May Not Be Used To Develop A Performance Work Statement (pws), Or Statement Of Objectives (soo). nist Ofpm Is Seeking Information From Contractors Interested In, And Capable Of, Providing Managed Print Services (mps), Including Printer Maintenance Services, Including Toner/supplies Replenishment, For Existing Devices And The Purchase/maintenance Of New Multifunction Printers (mfps). naics 811210 psc J059 mps Support Will Be Performed At The Federal Buildings Located In Boulder, Colorado And Gaithersburg, Maryland. the Current Print Infrastructure Consists Of The Following: a) 25 Multi-functional B/w/color Printers With Print/copy/scan Functionality With Wired Ethernet And Wireless Connectivity. b) 4 Color And Non-color (b/w) Printers Of Various Make And Model. some Mfps Have Additional Functionality Such As Finishing/collating/stapling. currently, Ofpm Maintains And Troubleshoots Its Devices Using Reactive Requests For Service. We Are Seeking Input About Methods, Costs, & Practicability To Converting Over To Mps That Encompasses All Existing Devices, As Well As The Option To Add New Printing Devices, Providing Break/fix Service, Supplies, And Preventative And Routine Maintenance To Maintain And Improve Equipment Uptime And Equipment Performance. ofpm Is Considering The Potential For A 5-year Contract (base Period With Four (4) One-year Options). all Qualified Small Businesses Are Encouraged To Respond. The Government Will Not Pay For Any Information Solicited. Respondents Will Not Be Notified Of The Results Of The Evaluation. The Government Anticipates A Contract Award For These Services In Or About August 2025. all Interested Parties Are Required To Submit A Brief Capabilities Package. The Package Shall Address, At A Minimum, The Following: nist Shall Have The Ability To Increase Or Decrease The Number Of Machines Serviced Under The Resulting Contract. Nist Anticipates Utilizing “per Machine (unit)” Priced Clins Based On The Numbers Solicited, So That The Awardee May Invoice For The Number Of Machines Serviced As Necessary. This Will Allow Nist To Increase Or Decrease The Quantities While Preserving The Awarded Pricing. Contractors Shall Provide Comments Regarding This Process And Industry Standards Or Practices. contractors Shall Have The Ability To Provide New Machines To Nist. Contractors Shall Briefly State Their Ability To Meet This Need Or Provide Comment. All Machines Must Meet The Minimum Requirements Of: multi-function Device To Serve As A Walk-up Copier, Dual Sided/single Pass Scanner, Network Printer, And One-line Fax Machine must Be Able To Secure Print copy, Print, Scan And Fax In Color And Black & White energy Star Efficient And Environmentally Friendly account Management Control For At Least 200 Users And Groups And Allow For The Ability To Restrict Or Turn Off Color Copy/print For Individuals And Groups And By Time Of Day (e.g. Turn Off Color Printing After Normal Business Hours) copy And Print At Least 70 Ppm In Standard Mode must Have At Least 4 Adjustable Paper Trays To Accommodate 8-1/2” X 1” (at Least 2,000 Sheets), 8-1/2” X 14” (at Least 500 Sheets) And 11” X 17” Paper (at Least 500 Sheets) automatic Document Feeder With A Capacity Of At Least 50 Sheets automatic Paper Selector must Scan Once And Print Many; Simultaneously Scan Both Sides Of Two-sided Documents In A Single Pass must Have A Stacking Office Finisher That Staples At Least 50 Sheets With Single And Double Locations, Top Tray Must Hold At Least 200 Sheets And Stacking Tray Must Hold At Least 1,500 Sheets (without 3-hole Punch) – Br Booklet Mk-2/3 Hp & Convenience Stapler adjustable Zoom Between 25% And 300% In No Less Than 1% Increments automatically Reduce And Enlarge To Fit Selected Paper Size must Have 10/100/1000 Base-t Ethernet network And Hard Drive Security With Hard Drive Image Overwrite And At Least 256-bit Encryption (fips 140-2 Compliant) electronic Sorting And Offset Printing must Be Able To Use Plain Paper (20 Lbs), Heavy Weight, Labels Envelopes, Punched Paper, And 50% Or Greater Recycled Paper scan To E-mail, Desktop, Ftp, Network Folder, Usb Or Fax must Have A Usb Port For Memory Stick For Walk-up Printing contractors Shall Provide Full Cost-per-copy Maintenance And Pro-active Replacement Of Consumables Requirement For All Exiting And Newly Purchased Equipment. Contractors Shall Provide Brief Statements Regarding Their Ability To Perform The Preventative Maintenance And Consumables For The Machines Covered Under This Requirement, Or Industry Recommendation(s). These Requirements Include, But Are Not Limited To, The Following: published Preventative Maintenance Schedule For Each Machine; preventative/scheduled, Corrective And Emergency Maintenance Performed On-site; toner; developer And Repair Parts; And all Other Consumable Supplies (except Paper) contractors Shall Provide Various Support Services Under This Requirement. Contractors Shall Provide Brief Statements Regarding Their Ability To Perform Such Support Services Or Industry Recommendation(s). Support Services Shall Include, But Are Not Limited To, The Following: call Center For End User Service Calls And Issues same Business Day Service Before 4:30 P.m. On Calls Placed Before 12:00 P.m. (noon) next Business Day Service Before 12:00 P.m. (noon) On Calls Placed After 12:00 P.m. (noon) On The Previous Business Day account Management And Technical Support In Both The Boulder, Colorado And Gaithersburg, Maryland Areas contractors Shall Include The Following In Their Response: company Profile, location Of Office That Will Be Supporting These Services In Boulder, Colorado And Gaithersburg, Maryland, And The Location Of The Headquarters. sam Uei business Size And Socioeconomic Status(es) a Positive Statement Of Your Intention To Submit A Proposal For This Requirement If Set-aside For Your Socio-economic Group. the Capabilities Package Requested Under This Sources Sought Notice Is Not Expected To Be A Proposal, But Rather A Short Statement Regarding The Company's Ability To Demonstrate Existing Expertise And Experience In Relation To This Procurement. Any Commercial Brochures Or Currently Existing Marketing Material May Also Be Submitted With The Capabilities Package. Questions Submitted With Responses To The Notice May Not Receive A Response. Submission Of A Capabilities Package Is Not A Prerequisite To Any Potential Future Offerings, But Participation Will Assist Nist In Tailoring Its Requirements To Be Consistent With Industry Standards. responses To This Sources Sought Notice Shall Be Emailed To Tony Schmidt At Tony.schmidt@nist.gov. responses Must Be Received On 2/21/2025, By 3pm, Local Time. Electronic Submissions Are Requested. Questions Regarding This Notice May Be Addressed To Tony Schmidt At Tony.schmidt@nist.gov.

Details: Title: Servicii De Inbound Si Outbound Prin Apeluri Telefonice description: Conform Regulamentului De Furnizare A Energiei Electrice La Clienţii Finali, Aprobat Prin Ordin-ul Anre 5/2023, Articolul 32: (1) Furnizorul De Energie Electrică Are Obligația De A Înființa Puncte Unice De Contact, Fizice Sau Virtuale, Care Să Asigure Clienților Modalități Adecvate De Informare Cu Privire La Drepturile Acestora, La Legislația În Vigoare, La Căile De Soluționare A Litigiilor În Cazul Unor Cereri, Plângeri, Sesizări, Reclamații Sau Contestații. (2) Punctele Unice De Contact Pot Face Parte Din Punctele De Informare Generală A Clienților Și Oferă Acestora Informații În Mod Gratuit. (3) Furnizorul Este Obligat Să Comunice Clienților Adresa Punctelor Unice De Contact Fizic Și Modalitatea De Accesare A Punctului Unic De Contact Virtual, După Caz, Atât Prin Intermediul Contractului De Furnizare A Energiei Electrice, Cât Și Prin Intermediul Facturilor Și Al Paginii De Internet Proprii. (4) Punctul De Informare Generală Este Constituit Dintr-o Structură Specializată În Comunicarea Cu Clientul Care Oferă Acestuia Posibilitatea Prezentării Într-o Locație Prestabilită, Prevăzută Cu Registratură Proprie, Și Dispune De Personal Și Dotare Corespunzătoare Pentru Prestarea Serviciilor Prevăzute În Licența De Furnizare A Energiei Electrice: Contractare, Facturare, Încasare, Informare, Preluarea Și Soluționarea Plângerilor De Natura Serviciilor Prestate Etc., Inclusiv Pentru Preluarea/ Soluționarea/redirecționarea Către Alte Entități Responsabile A Solicitărilor Acestora. (5) Punctul Unic De Contact Virtual Are În Componență: A) Un Serviciu Permanent De Voce Și Date, Reprezentat De: (i) Un Centru De Telefonie, Respectiv Call Center, Pentru Informații Comerciale, Cu Posibilitatea Înregistrării Numărului De Apeluri Și A Timpilor De Așteptare, Prevăzut Cu Cel Puțin O Linie Telefonică Cu Un Număr De Apel Gratuit Pentru Transmiterea Indexului Autocitit Și O Linie Telefonică Cu Tarif Normal, Disponibil Cu Operator Minimum 12 Ore În Zilele Lucrătoare; Numar Zile Pana La Care Se Pot Solicita Clarificari Inainte De Data Limita De Depunere A Ofertelor: - Cel Mai Târziu Cu 18 Zile Înainte De Data-limită De Depunere A Ofertelor Mentionat In Anuntul De Participare; Entitatea Contractantă Va Răspunde În Mod Clar Și Complet Tuturor Solicitărilor De Clarificări Sau De Informații Suplimentare Cel Târziu In A 11-a Zi Înainte De Termenul-limită Pentru Depunerea Ofertelor Stabilit În Anunțul De Participare. Orice Solicitare De Clarificări Trebuie Transmisă În Seap (http://sicap-prod.e-licitatie.ro/pub).

Details: Description Supply, Delivery, And Installation Of 87 Pieces Reflectorized Evacuation Plan For The Dole-central-office Specification: Size: A3 – 297 X 420 Mm Material: 3mm Acrylic Sandwich Type With Four Corner Decorative Bolt A3 Size 7th Floor Office Of The Secretary – 3 Pcs. Osec Records – 1 Pc. Osec Conference Room – 1 Pc. Osec Vip Lounge – 1 Pc. Usec. Warren M. Miclat – 1 Pc. Usec. Benedicto Ernesto R. Bitonio Jr. – 1 Pc. Asec. Paul Vincent W. Añover – 1 Pc. Usec. Carmela I. Torres – 1 Pc. Elevator/lobby (7th Flr.) – 2 Pcs. Asec. Amuerfina R. Reyes – 1 Pc. Usec. Benjo Santos M. Benavidez – 1 Pc. Asec. Maria Consuelo S. Bacay – 1 Pc. 6th Floor Elevator/lobby (6th Flr.) – 2 Pcs. Asec. Amuerfina R. Reyes – 1 Pc. Dole Legislative Room – 1 Pc. Usec. Felipe N. Egargo Jr. – 1 Pc. Asec. Lennard Constatine Castro Serrano – 1 Pc. Ps-od – 1 Pc. Ppd Office – 1 Pc. Med Office – 1 Pc. Misd Office – 1 Pc. Crid (ls) – 1 Pc. Lrd (ls) – 1 Pc. Lrad (ls) – 1 Pc. Ls-od Pcs. – 1 Pc. Ls-od Pcs. – 1 Pc. 5th Floor Elevator/lobby (5th Flr.) – 2 Pcs. Hrds Lactating – 1 Pc. Hrds Training Room – 1 Pc. Hrds Od – 1 Pc. Hrds Rspu – 1 Pc. Pad – 1 Pc. Sdd – 1 Pc. Call Center – 1 Pc. 5th Floor Multi-purpose Room – 1 Pc. Ips Od – 1 Pc. Media Room – 1 Pc. Media External Relations Division – 1 Pc. Ips Publication Room 1 – 1 Pc. Ips Publication Room 2 – 1 Pc. 4th Floor Elevator/lobby (4th Flr.) – 2 Pcs. Fms Od – 1 Pc. Fms Budget Division – 1 Pc. Fms Accounting Division – 1 Pc. Fms Management Division – 1 Pc. Coa – 1 Pc. Internal Audit Od – 1 Pc. Operation Audit Division – 1 Pc. Management Audit Division – 1 Pc. 3rd Floor Elevator/lobby (3rd Flr.) – 2 Pcs. Bwc-od – 1 Pc. Bwc Training Room – 1 Pc. Bwc Pmtssd – 1 Pc. Bwc Pmtssd It – 1 Pc. Lsrad – 1 Pc. Ppdd – 1 Pc. Lsrad-records Room – 1 Pc. Library – 1 Pc. 3rd Floor Conference Room A – 1 Pc. Ilatf – 1 Pc. 2nd Floor Elevator/lobby (2nd Flr.) – 2 Pcs. Motorpool – 1 Pc. Ba – 1 Pc. Gsd – 1 Pc. Cash Division – 1 Pc. As-od – 1 Pc. 2nd Floor Conference Room – 1 Pc. Doleec – 1 Pc. Property – 1 Pc. Bac – 1 Pc. Ground Floor Lobby Gen Luna – 1 Pc. Lobby Muralla – 1 Pc. Rcmb – Ncr – 2 Pcs. Bwsc – 5 Pcs. Delivery Period: 30 Calendar Days Upon Receipt Of Purchase Order Please Download The Request For Quotation

Details: Description Specification: Size: A3 – 297 X 420 Mm Material: 3mm Acrylic Sandwich Type With Four Corner Decorative Bolt A3 Size 7th Floor Office Of The Secretary – 3 Pcs. Osec Records – 1 Pc. Osec Conference Room – 1 Pc. Osec Vip Lounge – 1 Pc. Usec. Warren M. Miclat – 1 Pc. Usec. Benedicto Ernesto R. Bitonio Jr. – 1 Pc. Asec. Paul Vincent W. Añover – 1 Pc. Usec. Carmela I. Torres – 1 Pc. Elevator/lobby (7th Flr.) – 2 Pcs. Asec. Amuerfina R. Reyes – 1 Pc. Usec. Benjo Santos M. Benavidez – 1 Pc. Asec. Maria Consuelo S. Bacay – 1 Pc. 6th Floor Elevator/lobby (6th Flr.) – 2 Pcs. Asec. Amuerfina R. Reyes – 1 Pc. Dole Legislative Room – 1 Pc. Usec. Felipe N. Egargo Jr. – 1 Pc. Asec. Lennard Constatine Castro Serrano – 1 Pc. Ps-od – 1 Pc. Ppd Office – 1 Pc. Med Office – 1 Pc. Misd Office – 1 Pc. Crid (ls) – 1 Pc. Lrd (ls) – 1 Pc. Lrad (ls) – 1 Pc. Ls-od Pcs. – 1 Pc. Ls-od Pcs. – 1 Pc. 5th Floor Elevator/lobby (5th Flr.) – 2 Pcs. Hrds Lactating – 1 Pc. Hrds Training Room – 1 Pc. Hrds Od – 1 Pc. Hrds Rspu – 1 Pc. Pad – 1 Pc. Sdd – 1 Pc. Call Center – 1 Pc. 5th Floor Multi-purpose Room – 1 Pc. Ips Od – 1 Pc. Media Room – 1 Pc. Media External Relations Division – 1 Pc. Ips Publication Room 1 – 1 Pc. Ips Publication Room 2 – 1 Pc. 4th Floor Elevator/lobby (4th Flr.) – 2 Pcs. Fms Od – 1 Pc. Fms Budget Division – 1 Pc. Fms Accounting Division – 1 Pc. Fms Management Division – 1 Pc. Coa – 1 Pc. Internal Audit Od – 1 Pc. Operation Audit Division – 1 Pc. Management Audit Division – 1 Pc. 3rd Floor Elevator/lobby (3rd Flr.) – 2 Pcs. Bwc-od – 1 Pc. Bwc Training Room – 1 Pc. Bwc Pmtssd – 1 Pc. Bwc Pmtssd It – 1 Pc. Lsrad – 1 Pc. Ppdd – 1 Pc. Lsrad-records Room – 1 Pc. Library – 1 Pc. 3rd Floor Conference Room A – 1 Pc. Ilatf – 1 Pc. 2nd Floor Elevator/lobby (2nd Flr.) – 2 Pcs. Motorpool – 1 Pc. Ba – 1 Pc. Gsd – 1 Pc. Cash Division – 1 Pc. As-od – 1 Pc. 2nd Floor Conference Room – 1 Pc. Doleec – 1 Pc. Property – 1 Pc. Bac – 1 Pc. Ground Floor Lobby Gen Luna – 1 Pc. Lobby Muralla – 1 Pc. Rcmb – Ncr – 2 Pcs. Bwsc – 5 Pcs. Delivery Period: 30 Calendar Days Upon Receipt Of Purchase Order Please Download The Request For Quotation

Description: Contract notice – general guideline, standard regulation, open procedure (services) Municipal utilities of the city of Rödermark – project management services for the construction of a new multifunctional building. Project management services for a new multifunctional building. Municipal utilities of the city of Rödermark – project management services for the construction of a new multifunctional building. Project management services for a new multifunctional building. Municipal utilities of the city of Rödermark – project management services for the construction of a new multifunctional building. The municipal utilities of the city of Rödermark are awarding partial services within the scope of project management according to Section 2, AHO series number 9 "Project management services in the construction and real estate industry" of the AHO expert commission "Project control/project management", as of March 2020, in areas of activity A to E, in project stages 2 to 5, for the construction of a new multifunctional building at Trinkbrunnenstraße 10 in Rödermark. The position is to have a staff function for technical/economic consulting. The new building is to be realized as part of an urban development project called "Functional Center" in the Oberroden district. The future spatial concept envisages multifunctional use by residents, clubs, and schoolchildren, the latter in connection with a cafeteria and after-school care. With this procurement procedure, the municipal utilities intend to award the project management services for project stages 2-5 according to the AHO (German Urban Development Organization) through a phased contract award (each project stage corresponds to a contract award stage). Note: The client points out that the contractor will likely work with a general contractor. This option must be considered under conceptual implementation during the bid submission and discussed with the contracting authority during the execution of the contract. For further details, see the tender documents.

Details: This Is Being Extended To Provided Responses For Vendor Submitted Questions. this Is Not A Solicitation For A Proposal, Proposal Abstract, Or Quote. The Purpose Of This Notice Is To Obtain Information Regarding Qualified Business Sources. The Responses To The Information Requested Will Assist The Government In Determining The Appropriate Acquisition Method And May Be Utilized To Improve Any Future Solicitation. this Sources Sought Is Not Intended To Be Overly Restrictive, Any Input To The Below Requirements Are Welcome. The Requirements Listed Below Are Subject To Change And Are Only Included As A Point Of Reference. the Office Of It Customer Solutions Directorate (itcs) Is Seeking 24x7 Technical Support Operations Contractor Support For Technical Support Operation That Meets Functional And Technical Requirements As Described Herein. itcs Provides A Comprehensive Range Of Tier 1, 2, And 3 End-user Technology Support Services To House Members, Committees, Leadership Offices, Cao Business Units, And Staff. Chief Among Them Is Ensuring The Capability To Ensure The Availability And Accessibility Of Staff To Support Users Of Technology Products And Services. This Capability Requires Itcs To Have Adequate Staffing To Ensure Requests From House Staff Needing Technical Assistance Are Responded To And Addressed Within Established Service Level Agreements (slas). Our Goal Is To Guarantee The Continued Operations Of The Computers, Mobile Phones, And Systems Used To Conduct House Business. the Tiered Support Structure Aligns With Itil (information Technology Infrastructure Library) Best Practices As Follows: Tier 1 (service Desk) – Itil: First-line Support, Tier 2 (technical Support) – Itil: Second-line Support, And Tier 3 (expert Support) – Itil: Third-line Support. the Sources Sought Request Will Assess The Vendors’ Ability To Provide The Following Services: tier 1, 2, And 3 Contractors To Augment House Staff. Contractors Will Be An Extension Of And Will Work Closely With An Existing Itcs Team. tier 1 Technology Support Services: tier 1 Contractors Are The First Level Of It Support, Typically Handling Basic Customer Issues And Troubleshooting. Tier 1 Support Is Managed Through The Call Center And Operates 24x7 In A Hybrid Model, With An Onsite Presence Required And Some Remote Flexibility. The House Has One Location In Washington, Located In The Dc Metropolitan Area. The Call Center Tier 1 Representative Should Be Able To Handle On Average 50 Tickets Weekly. tier 2 And 3 Technology Support Services: tier 2 Contractors Handle More Complex Technical Issues Which Cannot Be Resolved By Tier 1. These Specialists Have A Deeper Technical Knowledge And May Work Closely With Engineers And Product Service Owners. tier 3 Contractors Consist Of Highly Specialized Experts, Engineers, And/or Developers Who Handle The Most Complex Issues. tier 2 And 3 Contractors Work Onsite In 8-hour Shifts Monday – Friday, Covering Shifts Between 8:00 Am - 6:00 Pm. Tier 2 Contractors Should Be Able To Support Up To Six Offices Independently And Handle An Average Of 30 Tickets Weekly. Tier 3 Contractors, Working Onsite, Manage Up To 10 Tickets Weekly While Also Supporting Various Project Teams And Program Areas. Additionally, Tier 2 And 3 Contractors May Be Required To Travel To Offices Outside The Washington, Dc Metropolitan Area As Needed. capability To Scale Tier 1 And 2 Contractor Personnel To Support Surge Events Such As Congressional Transition, Which Occurs On A Two-year Cycle. capability To Scale Support Initiatives And Projects Requiring Tier 2 And 3 Support Within 30 Days, As Directed By The House. capability To Provide Onsite Tier 2 And 3 Technical Support For Offices Outside The Washington, Dc Metropolitan Area Under A Nationwide It Support Contract. responses To This Sources Sought Will Be Used To Determine If The Support Will Be On-site Full Time, Provide Full Time Support Off-site, Or A Combination Of Onsite And Offsite Support. Offsite Support Will Need To Occur Within The U.s. tier 1, 2, And 3 Contractors Must Demonstrate The Following Knowledge, Skills, And Abilities: configure And Troubleshoot: commercial Off-the-shelf (cots) Software microsoft Office365 Software To Include Sharepoint, Exchange Online, Ms Teams, Onedrive pcs, Macs, Smartphones, Tablets printers multifunction Devices assist In Installing And Using: messaging Client Software web Browsers anti-virus Software other Internally Developed Applications migrate User Data assist In Developing User Documentation/installation Procedures possess An Intermediate To Advanced Level Of Knowledge Working With: windows, Macs, Ios And Android Operating Systems active Directory User & Account Administration rsa Securid vpn Access mobile Device And Endpoint Management Consoles Such As: airwatch apple Business Manager workspace One intune bmc Remedy Incident, Change And Knowledge Management knowledge Of Complex Operating Systems (including Nt Network Operating Systems Software) On Workstations And Servers, Local Networks, Wiring Schemes And Wide Area Networks Lan/wan Connectivity, Tcp/ip Protocol And Data Communications Protocols. maintain A Professional Appearance And Disposition. tier 3 Contractors Must: perform All Support Responsibilities Of Tier 1 And 2 At An Advanced Level. possess Intermediate To Advanced Powershell And Power Bi Skills. additionally, The On-site Tier 2 And 3 Contractors Must: create And Image Computers/laptops. lift Up To 25 Lbs. Of Equipment. configure Workstations, Including Profile Information, Printer, Dual Monitors, Wireless Keyboard And Mouse, Etc. all Contractors Must Complete A Criminal History Records Check And Be Eligible To Work In The U.s. questions May Be Submitted At Any Time. However, Due To The Nature Of A Sources Sought, The Government Will Do Its Best To Answer Questions In A Fair/efficient Manner And May Not Be Able To Answer All Questions. if Interested, Please Submit A Capability Statement Demonstrating Your Capacity To Complete The Requirement Outlined Above To Matthew.horn@mail.house.gov And Ryan.moran@mail.house.gov No Later Than (nlt) March 17, 2025 At 2 Pm Est. the Capability Statement Should Comply With The Following: on Page One (1) Of The Capability Statement, Begin By Providing Your Company Information As Follows: Company Name, Address, Phone Number, Cage Code, Duns Number, Gsa Contract Number (if Applicable) And Point Of Contact (name, Phone And E-mail). capability Statement Must Be In Microsoft Word, Microsoft Excel Or Adobe Pdf Format, Single Spaced, 11-point Font (excluding Charts And Graphics) And The Entire Document Should Not To Exceed 5 Pages In Length To Include All Attachments, Charts, Etc. capability Statement Must Include But Is Not Limited To (a) Companies Core Capabilities (b) Corporate Experience And Management Capability; And Examples Of Prior Completed Government Contracts (if Any), References, And Other Related Information; And (c) Rough Order Of Magnitude In Terms Of Pricing For The Various Scenarios. (pricing That Is Provided Is Not Legally Binding, Will Be Only Used For Budgeting And Potential Solicitation Purposes.) disclaimer And Important Notes this Sources Sought Does Not Obligate The Government To Award A Contract, Issue A Solicitation, Limit Potential Solicitation Participants, Or Otherwise Pay For The Information Provided In Response. The Government Reserves The Right To Use Information Provided By Respondents For Any Purpose Deemed Necessary And Legally Appropriate. Any Organization Responding To This Notice Should Ensure That Its Response Is Complete And Sufficiently Detailed To Allow The Government To Determine The Organization’s Qualifications To Perform The Work. Respondents Are Advised That The Government Is Under No Obligation To Acknowledge Receipt Of The Information Received Or Provide Feedback To Respondents With Respect To Any Information Submitted. However, Responses To This Notice Will Not Be Considered Adequate Responses To A Solicitation. Please Note That The United States House Of Representatives Is Not Subject To Federal Acquisitions Regulations (far) Or Any Of Its Supplements. confidentiality no Proprietary, Classified, Confidential, Or Sensitive Information Should Be Included In Your Response. The Government Reserves The Right To Use Any Non-proprietary Technical Information In Any Resultant Solicitation(s).

Details: Title: Parkolási Rendszer Biztosítása, Egyéb Szolgáltatás description: A Közbeszerzési Eljárás Tárgya És Mennyisége: Vállalkozói Szerződés Józsefvárosi Gazdálkodási Központ Zrt. (jgk Zrt.) Részére Egységes Integrált Parkolási Rendszer Biztosítására, Rendszertámogatásra, És Kapcsolódó Szolgáltatásokra. Nyertes Ajánlattevő Feladata Jelenleg 11.957 Db Közterületi Díjfizető Várakozóhely Üzemeltetésére/támogatására (mely Mennyiség A Szerződés Ideje Alatt +/- 200 Darabbal Változhat) És Évi 70.000 Pótdíj (mely Mennyiség A Szerződés Ideje Alatt +/- 5.000 Darabbal Változhat) Kiszabására Irányuló Szoftverszolgáltatás Biztosítása. Nyertes Ajánlattevő Feladatai: - Parkolási Üzemeltetést Támogató Ügyviteli Rendszer Biztosítása, Üzemeltetése. Elvárás: Parkolás Üzemeltetési Szolgáltatás Legalább A Műszaki Leírásban Meghatározott Minimális Szintű Támogatását (átlátható És Folyamatos Nyilvántartás Az Egyes Eseményekkel Kapcsolatos Adatokról, Fényképekről, Befizetésekről, Határidőkről, Levelezésekről, Panaszkezelésekről, Behajtásokról, Követelésállományról, Továbbá Fizetési Meghagyások, Peres Eljárások, Végrehajtások Adatairól) Biztosító Ügyviteli Rendszer Rendelkezésre Bocsátása: 1 Db. - A Futamidő Alatt Az Ügyviteli Rendszer Működésének, Üzemvitelének Folyamatos Fenntartása, Az Üzemvitelhez Szükséges – Műszaki Leírásnak Megfelelő - Háttérkapacitások Folyamatos Biztosítása, Az Adatok Tárolása, Mentése, Adathozzáférésnek, Háttér Ügyfélszolgálatnak És Jogszabályi Változásból Eredő Módosítások Átvezetésének Biztosítása. - Az Ügyviteli Rendszer Által Támogatandó Egyidejű Felhasználók Száma Az Ajánlatkérő Részéről Minimum 45 Fő. - A Háttér-ügyfélszolgálat Keretében A Panaszkezelési Esetek Várható Mértéke Eléri Az Évi 25.000 Db-t. - Az Ügyfélszolgálat Részére Call-center Biztosítása Hangrögzítéssel És A Hanganyag Alapügyhöz Történő Csatolásával. - A Rendszer Használatára Vonatkozó Oktatás Biztosítása: Igény Esetén Legfeljebb Havonta Két Alkalommal És Alkalmanként Maximálisan 15 Fő Részére. A Helyszíni, Illetve Telephelyi Oktatás Havi Szintje Maximum 5 Óra/hó. - A Pda-kban Működő Sim Kártya Biztosítása Zárt Apn Hálózatban 4g Hálózati Sebességgel, Amennyiben Ezt A Mobil Szolgáltató Képes Az Adott A Működési Területen Biztosítani, - Az Ajánlatkérő Vonatkozó Felhatalmazása Alapján - A Külső Szervezetekkel Történő Folyamatos, Szükséges És Elégséges Szintű Kapcsolattartás, A Parkolás Üzemeltetési Szolgáltatással Kapcsolatos Ügyek Bonyolítása: • Nemzeti Mobilfizetési Zrt. (és Annak A Későbbiekben Lehetséges, Hivatalos Utódszervei) Online Interfész (mobilparkolás) • Budapesti Városháza Által Kiadott Behajtási És Várakozási Engedélyek Betöltése Változás Esetén Alkalomszerűen, • A Belügyminisztérium Nyilvántartások Vezetéséért Felelős Helyettes Államtitkársága (a Továbbiakban: Bm Nyhát) (és Annak A Későbbiekben Lehetséges, Hivatalos Utódszervei), Jármű És Személyiadat-nyilvántartásaiból Történő Adatkéréshez Kkszb Interface, • Posta Elszámoló Központ (és Annak A Későbbiekben Lehetséges, Hivatalos Utódszervei) Által Küldött Adatok Beolvasása Alkalomszerűen • Nav – A Kiállított Számlák Jogszabályi Előírás Szerinti Továbbítása Érdekében • Banki Tranzakciós Tételek Beolvasása • Forint Átutalás Banki Import File Elkészítése • Magyar Országos Közjegyzői Kamara (és Annak A Későbbiekben Lehetséges, Hivatalos Utódszervei), Továbbiakban Mokk (feladás Xml, Mokk Értesítők/összesítők Csv Betöltés) • Magyar Bírósági Végrehajtói Kar Viekr Rendszere A Végrehajtási Kérelmek Feladása, És Az Érkező Dokumentumok Fogadása Érdekében • Külföldi Rendszámú Járművekre Vonatkozó Pótdíjak Behajtására Szakosodott Szolgáltatóknak Történő Adatátadás/adatátvétel • Magyar Posta Zrt. Elektronikus Feladójegyzék Kezelése. A Biztosított Rendszernek Képesnek Kell Lennie A Központi Gépjármű, Illetve A Személyiadat-és Lakcímnyilvántartó Adatbázisából Adatokat Közvetlenül Saját Szoftverrel Vagy Szoftverfunkcióval Zárt Rendszerben Lekérdezni És Azt A Saját Adatbázisában Rögzíteni, Kezelni Egyedileg És Kötegelt Módon (a Szükséges Hatósági Engedélyeket És A Regisztrációs Folyamatot Az Ajánlatkérő Biztosítja A Kkszb Csatlakozáshoz). A Lekérdezést Az Alábbi Szolgáltatásokra Vonatkozóan Kell A Szállított Rendszernek Biztosítania: - Járműadatok Lekérdezésére Rendszám És Időpont Alapján - Személyiadat- És Lakcím Nyilvántartás Lekérdezésére 4t Alapján (nszl Lekérdezés), - Parkolási Igazolvány Adatainak Lekérdezésére Okmányszám Alapján, - Ideiglenes Rendszám Adatok Lekérdezésére Rendszám És Időpont Alapján. A Parkolás Ellenőrző Szoftvernek Alkalmasnak Kell Lennie Arra, Hogy Az Ajánlatkérő Alábbi, Már Működő Hardware És Szoftver Környezetében Működjön: - Korlátlan Számú, De Legalább 26 Db Kéziszámítógép (zebra Tc27, Samsung A51, Samsung A52 Típusú) - Korlátlan Számú, De Legalább 26 Db Mobil Nyomtató Berendezés (zebra Rw420, Zq520, Zq521 Típusú) További Elvárás, Hogy A - Hardver Alapinfrastruktúra Szükséges Szoftverlicence-it Is A Nyertes Ajánlattevő Biztosítsa A Műszaki Kiírásnak Megfelelően. A Szerződés Teljesítésével Szemben Támasztott Tervezett Követelményeket, A Beszerezni Kívánt Szolgáltatásra Vonatkozó Követelményeket A Csatolt Szerződéstervezet, Műszaki Dokumentum Tartalmazza.

Details: Title: Képalkotó Diagnosztikai Szolg. A Bmjbk Részészére description: Képalkotó Diagnosztikai Szolgáltatás A Bmj Bk Részére 1 Db Mr, 1 Db Ct, 3 Db Ultrahang, 9 Db Digitális Röntgen Készülék Bevonásával, Közfinanszírozott Betegellátás Érdekében Járó-, És Fekvő Humán Egészségügyi Szolgáltatások Nyújtása Ajánlatkérő Továbbá Annak Területi Ellátási Kötelezettség Alá Eső Betegek Részére. Nyertes Ajánlattevő Az Ajánlatkérő Betegei Részére Járó- És Fekvőbeteg Röntgen Vizsgálatok, Ultrahang Vizsgálatok, Ct És Mr Vizsgálatok Végzését És Leletezését Kell Hogy Elvégezze Az Ajánlattevő Által Biztosított Készülékkel És Szakszemélyzettel, Az Ajánlatkérő Telephelyén, Az Ajánlatkérő Befogadott Kapacitásának Megfelelő Volumenben, Folyamatos (7/24 Órás) Call Center Szolgáltatást Üzemeltetve. Mennyiség Mindösszesen Legfeljebb Az Alábbiak Szerinti Mennyiségbe, Az Egészségügyi Szolgáltatások Egészségbiztosítási Alapból Történő Finanszírozásának Részletes Szabályairól Szóló 43/1999. (iii. 3.) Korm. Rend. Alapján, Mindösszesen Legfeljebb Nettó 1.158.692.809 Ft Értékben. 1.1.1. Normál Elszámolással Történő Fekvő Beteg Ellátás Esetén Havonta 15.840.000 Ft Keretösszeg Mértékig, Továbbá Ajánlatkérő +10%-os Opciós Jogot Köt Ki, Amely Igénybe Vételére Nem Köteles, Viszont Ennek Igénybevétele Esetén Szolgáltató Az Alap Mennyiséggel Azonos Feltételek Mentén Köteles A Szolgáltatást Nyújtani 1.1.2. Normál Elszámolással Történő Járó Beteg Ellátás Esetén Havonta 93.060.000 Ft Keretösszegig Mértékig, Továbbá Amennyiben A Tárgyhónapra Jelentett, Elszámolható És Visszaigazolt Járóbeteg-szakellátási Teljesítmény Meghaladja A Keretösszeget, Akkor A Többletteljesítményt 10 Százalékos Többletmennyiségig 30 Százalékos Díjjal, 10 És 20 Százalék Között Többletmennyiségig 20 Százalékos Díjjal (2. Melléklet Szerinti Díjtételek) Számolja El És Ezeknek Megfelelő Mértékű Opciós Jogot Köt Ki, Amely Igénybe Vételére Nem Köteles, Viszont Ennek Igénybevétele Esetén Szolgáltató Az Alap Mennyiséggel Azonos Feltételek Mentén Köteles A Szolgáltatást Nyújtani 1.1.3. Korrekciós Elszámolással Történő Fekvő Beteg Ellátás Esetén Havonta 990.000 Ft Keretösszeg Mértékig, Továbbá Ajánlatkérő +5%-os Opciós Jogot Ki, Amely Igénybe Vételére Nem Köteles, Viszont Ennek Igénybevétele Esetén Szolgáltató Az Alap Mennyiséggel Azonos Feltételek Mentén Köteles A Szolgáltatást Nyújtani 1.1.4. Korrekciós Elszámolással Történő Járó Beteg Ellátás Esetén Havonta 990.000 Ft Keretösszeg Mértékig, Továbbá Ajánlatkérő +5%-os Opciós Jogot Ki, Amely Igénybe Vételére Nem Köteles, Viszont Ennek Igénybevétele Esetén Szolgáltató Az Alap Mennyiséggel Azonos Feltételek Mentén Köteles A Szolgáltatást Nyújtani A Szolgáltatás Teljeskörű, Az Ellenértéknek Minden Költséget Tartalmaznia Kell. 1 Db Mr, 1 Db Ct, 3 Db Ultrahang, 9 Db Digitális Röntgen Készülék Folyamatos Üzemeltetéséhez Szükséges Szakszemélyzet Biztosítása A Műszaki Leírásban Rögzített Szakmai Paraméterek Szerint Az Ajánlatkérő Telephelyén. 1 Db Mr Készülék Esetén Folyamatos (heti Hét Napon Napi Huszonnégy Órában) Asszisztensi Elérhetőséggel És Folyamatos Mr Vizsgálat Készítési Lehetőséggel, Leletezéssel. 1 Db Ct Készülék Esetén Folyamatos (heti Hét Napon Napi Huszonnégy Órában) Vizsgálati Lehetőséggel És Leletezéssel. 3 Db Ultrahang Készülék Működtetésével, 1 Db Ultrahang Készülék Esetén Folyamatos (heti Hét Napon Napi Huszonnégy Órában) Radiológus Szakorvosi, Egyéb Készülékek Esetén Munkaidőben (hétfőtől Péntekig 8-16 Óra Között) Történő Szakorvosi Működtetéssel. 9 Digitális Röntgen Készülék Működtetése, Amelyből 3 Készülék Esetén Folyamatos (heti Hét Napon Napi Huszonnégy Órában) Radiológusi Asszisztensi Jelenléttel, És Radiológusi Szakorvosi Leletezéssel, A Többi 6 Készülék Esetén Munkaidőben (hétfőtől Péntekig 8-16 Óra Között) Szükséges Radiológus Asszisztensi Jelenlét, Radiológus Szakorvosi Leletezéssel A Különböző Képalkotó Modalitásokkal Végzett Vizsgálatok Képi Eredményének Pacs Rendszeren Való Tárolása, Pacs Rendszeren Való Elérhetőségének Biztosítása. A Pacs Rendszer Intézeti Informatikai Rendszerrel (ihs Működtetésű E-mesol) Kompatibilis Működtetése, A Leletek Intézeti Informatikai Rendszerre Küldésének Biztosításával. Hagyományos Röntgenfelvételek Készítése Során A Lelet Tartalmazzon Méretezést Segítő Mércét, Az Elkészült Felvételen Való Méreteknek A Valóshoz Történő Viszonyításához. A Részletes Műszaki Leírás És Részletes Mennyiség Meghatározása A Felhívást Kiegészítő További Közbeszerzési Dokumentumokban Került Meghatározásra. Ajánlatkérő A Megadott Teljes Keretösszeg 70%-ára Vállal Lehívási Kötelezettséget.

Description: Draft statement Of Work contract Title. trackcore Electronic Tissue Tracking System background. michael E Debakey Va Medical Center (medvac) Will Need To Track And Manage Biological And Non-biological Implant Inventory Using Trackcore Implant And Tissue Tracking System Effectively And Efficiently. Reviewed By Joint Commission Resources, The Systems Assist The Facilities In Meeting Regulatory Agency And Va Requirements Related To Implants. These Requirements Include The Ability To Bidirectionally Track All Implants/products From Donor To Facility To Patient And Back, Per Joint Commission Standards. System Users Quickly And Accurately Pull Implant Information Related To Recalls, Addressing Stocked Inventory As Well As Patients Affected By Recalled Implants. This Program Reports, In Real-time, Current Stock Levels, Par Levels, Alerts For Expiring Products, And Cost, As A Few Examples. The System Maintains Fda/aatb Certificate And Ifu S For Each Vendor With The Option To Upload Other Documents. Objectives the Contract Will Provide Continued Licensure And Rfid Services For The Michael E Debakey Va Medical Center Trackcore Implant And Tissue Tracking System (trackcore) For Tracking And Managing All Implant Inventory. to Allow All Specialty Providers At The Michael E Debakey Va Medical Center To Access The Trackcore Web-based Software To Track And Document Implanted Tissue Implants For All Veteran Patients At The Medvac. for Recalls, Trackcore Will Continue To Allow The Facilities To Quickly Locate Stocked Implants And Determine If Any Patients Are Affected. place Of Performance michael E Debakey Va Medical Center 2002 Holcombe Blvd. houston, Texas 77030 period Of Performance performance Period Is From 11-1-2025. The Contractor Shall Provide Deliveries And Maintenance Under This Contract During Normal Va Working Hours (8:00 A.m. 4:30 P.m.), Monday Through Friday Unless Otherwise Approved By The Contracting Officer. base Year From 11-1-2025 To 10-31-2026 option Year One 11-1-2026 To 10-31-2027 option Year Two 11-1-2027 To 10-31-2028 option Year Three 11-1-2028 To 10-31-2029 option Year Four 11-1-2029 To 10-31-2030 scope. to Track Implants Bi-directionally Throughout The Medvac Facilities, And Ensure The System Is Fully Operational, And Fully Train Staff To Be Knowledgeable On The Use Of The Trackcore System. Trackcore Needs To Be Fda/joint Commission Compliant. Trackcore Integrates With The National Recall Alert Center (nrac) And Maintains All Supplier Certification Documents. Trackcore Has Partnered With Cerner For The Upcoming Ehr Implementation And Is Hosted On The Va Enterprise Cloud (vaec). Specific Tasks. shall Provide Continued Licensure And Rfid Services For The Medvac Facility Utilizing Trackcore Implant And Tissue Tracking System (trackcore) For Tracking And Managing All Implant Inventory. shall Monitor Implant Documentation Throughout The Facility, In Real Time, Allowing For Accurate Tissue Implant Tracking Throughout The Facility. shall Quickly Locate Stock Implants During Recalls And Determining Which Patients Received Those Implants. shall Utilize Departments Within The System. The Staff Is Assigned To A Primary Department And Has Access To View, Log Out, And Track The Implants Stored In That Department. This Simplifies The Logging, Tracking, And Reporting Of Implants, And Allows The User To Complete The Required Tasks More Efficiently When The System Shows Only The Areas Relevant To The Individual That Is Logged In. shall Use 1d And 2d Custom Bar Code Label Capabilities Where The 2d Can Be Customized For Each Facility. shall Assign A Unique Identifier When The Implant Is Logged Into The System. shall Continue Utilizing Federated Security Or Active Directory Integration Technology, Which Eliminates The Need For Additional Usernames And Passwords For Designated Implant Staff. shall Support Reports Designed To Provide All Data Required By The Joint Commission S Tracer Methodology. shall Offer Dynamic Reporting Capabilities, Which Allow Users To Create, Save, And Share Reports Accessing All Data Elements. shall Have Customer Support And Enhancements As Needed By The Facilities. shall Work On An Interface Between Trackcore And The Vista Surgical Package To Eliminate Double Manual Entry Of Implanted Items By Clinical Staff. 7.0 Performance Monitoring if There Are Performance Problems With The Product, It Will Be Reported To Biomed, Oi&t, And/or Engineering To Assist With The Warranty Process. Cor Will Monitor The Execution And Contract Performance To Meet The Contractual Agreement And Approve Invoices For Payment Of This Contract. (end Of Sow)