Tender Results of Student Loans Company Limited

Executive Search Services - People-Executive search service to recruit Executive Director - People. Including: • Working from the Student Loans role profile • All headhunt activity on the role • Shortlisting activities • Coordination of all interviews etc

Executive Search Services-Executive search service to recruit Executive Director of Operations and Executive Director of Change, Data & Repayments. Including • Working from the Student Loans role profile • All headhunt activity on the role • Shortlisting activities • Coordination of all interviews etc

Tracing Partner-A range of tracing services to trace/validate contact details of SLC customers. The supplier would be expected to carry out: -Customer Address Tracing and Validation within the UK -Customer Contact Telephone Number Tracing and Validation within the UK -Customer e-mail address tracing Including ongoing support to validate as well, as reporting metrics.

Telephony Maintenance and Support and Private Cloud Managed Services-SLC have procured Avaya Telephony Maintenance and Support Services and transition to a Private Cloud Managed Services.

Corporate Travel-SLC has a requirement to book various forms of travel for staff within the UK, and internationally if required. SLC has a requirement for the booking of all forms of travel and accommodation, along with support for travellers as required. Travel is undertaken to support a number of business objectives.

Data Governance and Quality Tooling-SLC have procured a software as a service (SaaS) Data Governance and Quality tool. The Supplier provides a solution covering data governance, data quality, stewardship, metadata processing and data catalogue.

Job Evaluation System-Web based subscription to a portal that enables job role evaluation; this underpins SLC's job evaluation and pay benchmarking/analysis methodology.

GB-Glasgow: IVR Review Services-The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.

Multi-Functional Devices-SLC requires the successful supplier to deliver a new agreement, maintaining the highest standard of responsiveness in the provision of the MFD's and printing solutions efficiently and effectively. SLC requires the successful bidders to provide Operating Leases for a minimum of four years with an opportunity to extend for one further 12-month period.